Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDawn and Gabriella have been fantastic agents throughout our tenancy. Always professional and very responsive.
Whenever an issue came up, they stepped in straight away and handled it properly, including arranging a replacement fridge and washing machine within days, which made a big difference.
Everything was managed clearly and in line with best practice, so we never had to chase or guess what was happening at any point.
A really smooth experience from start to finish. Highly recommended.
Andreas · 16 January 2026
★★★★★ 5/5
GoogleSpent a year in Burells Wharf Square E14. Lovely quiet area on the Isle Of Dogs. Dawn and Gabriella were very professional throughout my time there. I had issues with the apartment in the first couple of months however they were efficient and spot on with communications through that period and an engineer was around within record time. This is easily the best estate agent experience I've had whilst living in London, I wish them all the best and would recommend to friends looking to move to London.
Thomas · 23 December 2024
★★★★★ 5/5
GoogleExtremely friendly, reliable, fair, helpful and responsive. 100% recommend Gabriella and the team.
Sarah · 16 January 2026
★★★★★ 5/5
GoogleGabriella was professional, responsive, and easy to work with.Maintenance requests were handled promptly, and communication was clear throughout my lease.The flat was well-maintained, and any issues were addressed quickly.
Overall, a smooth and hassle-free rental experience.Highly recommend for anyone seeking reliable management:)
Joelle · 24 September 2024
★★★★★ 5/5
GoogleWe rented a property through Dawn and Gabriella for four years and had a great experience. They were always prompt, responsive, and professional. Unlike many agents who prioritize landlords, they made sure we were taken care of as tenants too. Any issues were handled quickly, and communication was always clear. Easily one of the best managing agents we worked with in London. Highly recommended.
Mahua · 4 April 2025
★★★★★ 5/5
GoogleEasily the best experience I've ever had with a letting agent. Gabriella and Dawn are both lovely - friendly, professional and great at communication. Over the three years we rented a property through them, they always dealt with any issues swiftly. Highly recommend!
Teresa · 24 August 2025
★★★★★ 5/5
GoogleWe rented 2 flats managed by Dawn and Gabriella over 2.5 years and we always had great experience. The flats they manage are at high standard and the service Dawn and Gabriella provide is exceptional. They are professional and very proactive in dealing with any issues that can arise during the tenancy. We highly recommend them and would definitely choose them again if we were to buy or rent a flat in London.
Katarína · 23 March 2024
★★★★★ 5/5
GoogleI just want to appreciate Dawn Sandoval for such a great experience. It was our first rent so we were a little bit nervous, but everything was so great and easy. Now we live in a beautiful place with a great view and enjoy every day in a new home. For more than 1.5 years of our cooperation with Dawn we haven't any problem or even a little inconvenience. So I can just highly recommend it.PositiveResponsiveness, Quality, Professionalism, Value
Alesia · 9 November 2020
★★★★★ 5/5
GoogleI rented my apartment from Dawn and Gabriella. The agency is very professional & most importantly they are fair. They promptly responded to issues.
I think this is a great company to work with.
Oana · 24 October 2024
★★★★★ 5/5
GoogleI have just finished my tenancy with Dawn Sandoval Residential (I moved to a different flat) , and I cannot recommend enough their services.They have always been efficient and quick to support. Gabriella and Dawn are very professional and have been very helpful through my 2.5 years of tenancy, always making sure the property was up to standard and any issues were resolved in timely manner.
Ana · 17 April 2022
★★★★★ 5/5
GoogleThroughout my 2.5 year tenancy I was so glad to have Dawn and Gabriella as property manager. Their responsiveness and professionalism were really great. They directly helped with every little issues and made me feel comfortable from the beginning when I moved in from abroad, through lockdown until checkout. I cannot recommend them enough!
Dennis · 17 April 2022
★★★★★ 5/5
GoogleWe worked with Dawn & Gabriella during our first tenancy in London. They are really professional, pro-active and helpful. I'm very glad to meet and work with them.
Eda · 23 March 2024
★★★★★ 5/5
GoogleI have had the pleasure to be their tenant for 3 years and they are by far the best agency I have ever worked in London. Hands Down.
Andre · 23 March 2024
★★★★★ 5/5
GoogleI’ve had a great first UK tenancy experience with Gabriella and Dawn, they have always been professional, responsive and empathetic.
Olga · 23 March 2024
★★★★★ 5/5
GoogleThe best letting agency, who also managed the flat I was renting - Dawn and Gabriella provided full support from the beginning till the end of the tenancy: very responsive, helpful and highly professional.
Arman · 24 March 2023
★★★★★ 5/5
GoogleHighly professional and proactive property management agency. They are always responsive and their customer service is excellent. Would definitely recommend them to anyone. We've had some unpleasant experience with previous agency as tenants, so working with Dawn Sandoval and their team is a pleasant change!PositiveResponsiveness, Professionalism
Michaela · 9 November 2020
★★★★★ 5/5
GoogleHighly impressed with Dawn and Gabriella who handled the sale of our property. They were extremely professional, pro-active, responsive and were always prepared to go the extra mile.
Tony · 17 April 2023
★★★★★ 5/5
GoogleWe highly recommend to rent with Dawn Sandoval Residential, good quality service. They are always very responsive and helpful, very fair and nice. It was a pleasure to deal with themPositiveResponsiveness, Quality, Professionalism, Value
Denis · 9 November 2021
★★★★★ 5/5
GoogleVery responsive and supportive management company, rented through Gabriella and Dawn as a tenant for 4 years and don't have any criticisms!
Jordan · 24 March 2023
★★★★★ 5/5
GoogleHelpful and responsive throughout my tenancy. The checkout report (made by a third party) was wrong and Dawn was also very accommodating when it came to making amendments.
Wojciech · 17 April 2022
★★★★★ 5/5
GoogleA fantastically honest agent and it was a pleasure to have liaised with Gabriella and Dawn. Thanks for all your help and keep up the good honest work.PositiveResponsiveness, Quality, Professionalism
Andy · 9 November 2021
★★★★★ 5/5
GoogleVery professional, responsive and effective team. Without any doubt the best real estate agency we ever worked with. Shame that not with a national scope. Strongly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Ania · 9 November 2020
★★★★★ 5/5
GoogleI was delighted to deal with Dawn Sandoval Residential. It makes such a big difference to deal with an agency that is professional and trustworthy.PositiveResponsiveness, Quality, Professionalism
Diego · 9 November 2020
★★★★★ 5/5
GoogleGreat experience renting from Dawn and Gabriella, responsive when addressing problems, fair when moving out.PositiveResponsiveness, Quality, Professionalism
W · 9 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
