Chestertons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

I use Chestertons as my lettings agents…

I use Chestertons as my lettings agents and my property manager, Christie Nugyen, is personable and friendly while the team also ensure all my landlord obligations are up to date and deal with the tenants' financial commitments so it makes everyone feel at ease.

Anna · 28 August 2026

★★★★★ 5/5

Trustpilot

Great property manager

I would like to say how much I appreciate Isaiah Samuels, for his continued help and efficiency. I appreciate him more because before he became property manager, I virtually got no help at all from the so called Property Management Team, with tenants who never paid the rent on time, and then only part of it. So many thanks Isaiah! Olivia Woo

Olivia · 10 December 2024

★★★★★ 5/5

Trustpilot

I want to take my thankful to Ms Shanya…

I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!

Yuki · 3 December 2024

★★★★★ 1/5

Trustpilot

Chestertons merger with FL in Kew

Chestertons merger with Featherstone Leigh is a disaster. Rent coming in late what is going on?Oh I know, Chestertons delaying rent to keep a bit of interest.Anyway once my lease is up I will be off to another agent.Oh and the letting manager leaves at 4pm😱Not to mention left hand not knowing what right hand is doing.Would you like to rent one of your flats, FL already have it you fools.😂😂😂Hence you have it.

Andrew · 14 May 2024

★★★★★ 5/5

Google

I recently rented a new property with them. Tameem was an absolute delight to work with, he went above and beyond to help me find a place that would fit my needs (not too high, safe for an indoor cat, not to big, not too small and so on). He really strive to make things work and in 2 days found me the perfect spot. He also made sure papers were delivered on a timely manner and hand held the process the whole time keeping me posted on developments and signatures from everyone involved . I highly recommend him and had a lovely experience in finding my new home . Thanks Tameem for all your patience and help !

M · 9 January 2024

★★★★★ 5/5

Trustpilot

Quick responses on tenancy change

Quick responses on tenancy change and detailed explanations of steps to be taken. Amanda Goodman was especially helpful!

James · 9 March 2026

★★★★★ 5/5

Trustpilot

Good work from the vacates team.

Don't normally leave reviews, but I have to say, Anca Serban from the Vacates team was super helpful during a tricky time with a challenging tenant. Her and her team were understanding, efficient, and know what they're doing, giving useful advice from the framework of understanding people, and also the relevant legal options. The tenant has now left, is themselves satisfied, and all ended happily.

Anon · 3 October 2024

★★★★★ 5/5

Trustpilot

Many years of positive experience

Chesterton (High St. Ken) has rented out my house for many years. I've used other agents, and they have proved the most able to find good quality tenants. Their online portal is useful in this process.Stephanie has been a very helpful key contact at the branch with each of my tenancies. She has provided sound advice and keeping with well informed. She is a credit to Chestertons.

Ryan · 26 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service from Juliette Dartois at Chestertons

I recently had the pleasure of working with Juliette Dartois from Chestertons real estate agency, and I cannot recommend her highly enough. Thanks to Juliette, my rental process was incredibly smooth and stress-free. She quickly understood my needs and preferences, finding the perfect property for me. If you’re in need of real estate services, I highly recommend Chestertons and specifically Juliette for her professionalism and excellent customer service.

Baptiste · 8 August 2024

★★★★★ 5/5

Trustpilot

Fred - Dart

Chestertons property management were great over the last 3 years they have managed the 2 flats. They were helpful, responsive and professional and a good experience all round! A special thanks to Ryan Briggs for all of the hard work, great to deal with. Thank you for everything!

Fred · 20 March 2026

★★★★★ 5/5

Trustpilot

A truly stress free experience

I don’t usually write reviews but I had to make an exception in this case. There is someone at Chestersons who is truly outstanding and I just want to thank her for all her help this past year…Julia P is the go to person whenever I had any issues with my flat, and she has been truly delightful to speak with and rely on for assistance, ever helpful and always patient with all of my calls to her over the course of my lease regarding small issues that cropped up at the flat…she’s been immensely helpful and kind, and I just want to thank her and acknowledge her excellent work on behalf of Chestersons. Julia, many thanks and I wish you all the very best!

Miri · 13 December 2023

★★★★★ 5/5

Trustpilot

Excellent for tenants

I have been a tenant at one of the properties let by Chestertons for 3 years. Aside from an unfortunate blip involving the letting agent who showed me the property, I have been extremely satisfied by Chestertons' service.In particular, I want to give a big shoutout to Marianna for her impeccable service. Marianna has been managing my property and has always been polite, friendly, and quick to respond. I cannot think of a single difficult interaction I have had while she was managing the property. Thank you, Marianna!

Mike · 20 November 2023

★★★★★ 5/5

Trustpilot

When the flat we were buying fell…

When the flat we were buying fell through at the last minute, we asked Chestertons for help. Here, we dealt predominantly with Zoe Birch. Whilst all staff were great, Zoe stood out. Nothing was too much trouble and when we thought we would have to sleep on friends' sofas, Zoe was reassuring and proactive in sourcing a flat for us and arranging a viewing as soon as possible. Within the space of a week, she had secured the flat for us (a six month lease was what we needed) and we were approved. Once in the flat, we had one small issue with electrics and again, Zoe came through and sorted an electrician within hours of us phoning and informing her. I cannot speak more highly of Chestertons staff in Barnes but Zoe was exemplary.

Alison · 16 November 2023

★★★★★ 5/5

Trustpilot

Very positive experience with team leader Marianna Charalambous

We've been renting through Chesterton's for around a year now. Thanks to our main contact, Marianna Charalambous, the whole process has been quite streamlined and they've taken care of all our issues and needs for repairs (which were organised promptly). She has always been very helpful, courteous, and professional. On the down side, the whole process of being forced to go through the third party company Tenant Shop to set up things like Council Tax, water, etc. was an issue, as the third party company got it wrong and we had to redo contracts - so it was more of a nuisance than help. There should be an option to opt out of this. In any case, Marianna was very helpful also during this issue, so it all turned out well. We hope to keep working with Marianna her for long.

RM · 15 November 2023

★★★★★ 5/5

Trustpilot

Thanks Joyce and Margaret!

Managed to rent a central and spacious 1 bed flat with ease thanks to Margaret and Joyce. M showed us the flat for a viewing then arranged the letting process for us which went smoothly without much hassle. Since moving in, J has been very helpful and prompt in regards to upkeeping the flat maintenance. This is my first time renting with Chestertons and I am impressed with the service provided, usually don't go for letting agencies but I know I can trust them. Lovely staff, all very friendly.

Calista · 14 November 2023

★★★★★ 5/5

Trustpilot

Thanks to John Ralph

I would like to thank John Ralph for all his help and patience during the sale process. He out did all my expectations regarding what an Estate agent does, and was always available when questions arose and kept me informed throughout the process, even out of office hours. I would give 10 stars if I could.

Sarah · 14 January 2025

★★★★★ 5/5

Google

Awesome!!!!!! Ì highly recommend to go with the chestertons and the people where so kind in helping each and everystep elie is the one who started our process and then left to vacation so its him who set everything and went on leave it proves that he is so dedicated in work and also family .Urvashi and abigail are my coordinators and they helped their best to suit ourselves for new home with great management skills with in the deadline even though there are minor problems but their response was very quick and they made it possible with neat and calm handling skills .Thanks Urvashi and abigail we loved your service we look forward to working with you again in near future

R · 9 November 2023

★★★★★ 5/5

Trustpilot

Response to Issue of oversea Tenant

I was chased in mid July 2023 by Freehold Managers for the overdue ground rent which, based on my records, had been paid. As a non-UK tenant, I expect timely and attentive response or solution to issues I may encounter in day to day management. To my full satisfaction, Xiaoyi FAN managed to find out that the payment should be made in May 2023 failed unnoticedly due to technical problem; and subsequently sort out the issue timely for me. Xiaoyi is professional and works diligently in managing my property.

Gregory · 7 November 2023

★★★★★ 5/5

Trustpilot

Amazing service from Bradley Jenkins

Me and my girlfriend were looking for a new apartment in the area and must’ve called hundreds of places to register our interest. Bradley Jenkins was the first person to call us back and his attentiveness to our precise needs is I think something all agents should model! We were quickly introduced to something perfect for us and I’ll definitely be seeking out Bradley again the next time we decide to move!

Matt · 19 April 2024

★★★★★ 5/5

Google

I recently rented a new property with them. Tameem was an absolute delight to work with, he went above and beyond to help me find a place that would fit my needs (not too high, safe for an indoor cat, not to big, not too small and so on). He really strive to make things work and in 2 days found me the perfect spot. He also made sure papers were delivered on a timely manner and hand held the process the whole time keeping me posted on developments and signatures from everyone involved . I highly recommend him and had a lovely experience in finding my new home . Thanks Tameem for all your patience and help !

Maria · 25 October 2023

★★★★★ 5/5

Google

Big shout out to Melis, the agent who manages my rental! Despite this being a challenging rent due to many difficult situations, Melis has never stop to follow up and through, ensuring that I am getting the key and move in on time. She always thinks what’s best for her client, in my case helping me to get shift in although it was really limited turnaround time. She also always providing me the updates on progress, truly the best agent and definitely recommending her agency services to anyone who’s looking for property!

Sin · 25 October 2023

★★★★★ 5/5

Google

Mel is a great agent and such a wonderful person. I walked into the agency after almost 2 weeks of unsuccessful home search and she was so understandable of the situation and offered help. Next minute we had a viewing then right after she help me to subbmitt offer to landlord. We got the place! In matter of few days all paperwork was done and now we are moving with my partner to our home 🏡❤️ Mel keeped me informed all the time, the communication was great. Very greatfull Mel

Urszula · 25 October 2023

★★★★★ 5/5

Google

I've purchased my first ever home within 2.5 months of the offer being accepted, it would have taken a lot longer without the help of Andreas. Andreas is the embodiment of work ethic, initiative and timeliness. He was on top of every step of the way - staying in contact from verifying my ID all the way to collecting the keys. He was making sure all parties were able to deliver on time, and ensured the ball was always rolling. Bottom line is, if you're selling or buying a house, you want Andreas. An absolute asset to Chestertons - thank you very much for your help!

Mohammed · 25 October 2023

★★★★★ 5/5

Trustpilot

Lovely Experience - Timely & Responsive

I have a lovely experience through many different situations that have come up along the years from several of the great team members at Chestertons including the property manager Jessica! Jessica and team have always been so helpful, responsive, and understanding. Even better, it feels they have a bias for taking action and making sure resolutions are ensured on the best timely basis. I could not ask for more and very thankful to have the help from the Chestertons team as a tenant. Thank you!

Ed · 23 October 2023