Every review we hold for the Towcester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDo not use - Customer Service in Lettings is despicable. Tori was lovely to deal with. Cannot say the same for the older female who answered the telephone in the office today - 9th November 2021. I now know the name of this person and Oh dear, just not professional at all. Constantly interrupting and out for an argument, did not listen to anything that was said to her. I was phoning on behalf of a relative who was very ill at the time and needed help.
Had phoned initially to get my relative registered with the agency, as he was not in a good place to do it himself. I was told the person should be doing the leg work themselves! Absolutely shocked at that response. Rude and very difficult behaviour. I just do not understand how they manage to keep the business going with the amount of people one or two of them have upset with their totally unacceptable behaviour. If customers or customers to be actually read your responses to criticism, they should be shocked at how you deal with and speak to people.
Wendy · 24 March 2022
Agent replied · 30 May 2023
I’m sorry you had a bad experience with us Wendy. We try to make sure everyone has a positive word to say about the way our staff deal with every enquiry. I believe the issue was sorted and you now have a positive experience with us
★★★★★ 5/5
GoogleJust bought our house from Bartram. Matt has been brilliant throughout the whole process. From initial viewing to the day we picked up the keys, and answering every question of ours, I can't recommend Matt enough. Brilliant service and Bartram are lucky to have him on board.
Noddy · 30 March 2022
Agent replied · 30 May 2023
Thank you for your review Jacob,. It's always nice to know that the effort we put in is appreciated. All the best in your new home and I will make sure Matt gets a pat on the back too
★★★★★ 5/5
FacebookInvesting and getting positive returns is all I ever wanted and am glad I found it. Thanks Mrs. Kelly Robert, for your great skills of mining and trading in my account, very diligent in her work. All I did was to invest $500 and within 7days she made $6,500 profit for me. Contact Mrs. Kelly viaEmail: kellyrobert11009@gmail.com WhatsApp: +1 (323) 628-7351
Okusalayo · 16 April 2023
★★★★★ 5/5
GoogleA superb service from start to finish. I can't thank Judy enough for her patience in dealing with the enquiries and providing excellent feedback after every viewing. Marcus's vast experience and industry knowledge came into its own in the last day of negotiations and easily covered the extremely reasonable fees.
Neil · 24 March 2019
Agent replied · 30 May 2023
T(asks Neil. Judy is a star performer and I’m glad you had a good service from her. Thanks for your support
★★★★★ 5/5
GoogleI had a totally positive experience during the sale of my house. Matt and Simon went beyond my expectations for Knowledge, helpfulness and assistance. I would thoroughly recommend Bartram & Co estate agents of Towcester.
Raymond · 30 March 2022
Agent replied · 30 May 2023
Thank you for your positive review Mr Pattenden. We appreciate you taking the time to leave it, and wish you all the best for the future. I will make sure your comments are passed on to Matt & Simon ad the sales team.
★★★★★ 5/5
GoogleMatt helped me through a complicated sale, and was amazing. He showed great commitment to getting the flat sold, helping me solve problems during covid lockdowns, and finding the right buyer. I found him to be honest, reliable, knowledgeable and professional and am very thankful for his help. I have sold property in the past and never had an estate agent of this calibre before, outstanding.
Bev · 30 March 2023
Agent replied · 30 May 2023
Thank you for your 5* review Bev, we really appreciate your kind comments. It's great when all our hard work is recognised and we're pleased it all went through in the end. I will make sure Matt is aware of your comments. All the best for the future
★★★★★ 1/5
GoogleThe worst agency ever . I tried to arrange viewing , instead I had to wait for several days just to get email from agency with viewing date . When I did not receive it I called again to chase it up and they, in a very rude manor said I will just have to wait and I will get a chance to view the property ! You would think they would deal with enquiry a bit quicker as potentially they are loosing sale for their client ( who pays fees to deal with “reputable “ agency )
Then my partner called and got told straight away in a very polite manor that the deposit has been paid for this house and they will get in touch if it doesn’t go through.
As my partner is English I was quite shocked to realise how rude they have been on the phone with me and that they have provided misleading information so I decided to call again . They were very rude and blunt and said I will have to wait for someone to email me . I explained I have not received email for several days now and that my partner called 5 mins ago and was told that the house got deposit paid already by someone else . Then the agent said he doesn’t know anything and hung up the phone .
How can u treat potential customer like this ? Why would you provide misleading information ? And why would you loose a sale for your client when I wanted to view the house straight away ? Why would I get completely different treatment then someone who’s English ?
Disgusting agency !!!NegativeResponsiveness, Quality, Professionalism, Value
Ruta · 25 October 2020
Agent replied · 30 May 2023
To the lady who left us a 1* Google review yesterday, I would like to explain some facts.
222 - That’s the number of enquiries we generated for this property between Saturday midday and Monday 9am (great marketing)
46,210 - That’s the number of deaths so far in the UK attributed to COVID-19. The reason we ask health and safety questions prior to anyone viewing a property Is to protect you, our clients and our staff. If you don’t answer the questions and agree to wear a face mask and gloves and comply with social distancing, you don’t get to view. Simple.
3 - That’s the number of phone calls you made to the office in a three hour period. 10.59am, 11.04am and 1.28pm. I overheard my colleague deal with your third call and he was polite and apologetic that we couldn't drop everything and show you around, having explained the viewing protocols, he asked you to bear with us, nevertheless you hung up on him.
In this instance, I take your 1* review as a badge of honour. To generate that many enquiries in 24 hours is quite exceptional and to insist that all viewers answer our COVID-19 protocol questions, whilst time consuming, is designed to protect all parties involved. We won’t skip that section for you or anyone.
It has also helped us with the process of finding the best tenant for our Landlord. Frankly, we didn’t lose business for our Landlords, we saved them from petulant, self obsessed and arrogant snowflakes who would have been nothing but trouble.
If you would like to contact me either privately or publicly and discuss your approach and behaviour further, please feel free to do so.
In the meantime I will continue to provide a professional and safe service to my clients and those Tenants who are able to exercise a bit of patience. #staysafe #stayhome #protecttheNHS
★★★★★ 5/5
GoogleThank you Simon, Craig and the Bartram’s team for a very friendly and efficient service. You made my purchase a very easy and smooth process from start to finish.
Jonathan · 29 March 2024
★★★★★ 1/5
GoogleI found the estate agent rude and he called me "charming" in a sarcastic way when I expressed surprise that I was expected to like a poky little house with narrow steep stairs and a wonky banister. The cat in situ was the final straw. I asked who had settled upon the price and he replied that it was none of my concern. I only wished to point out that either the vendor was hopelessly optimistic or the estate agent was!
Brenda · 24 March 2018
Agent replied · 30 May 2023
Thank you for your review. May I suggest that in future, you look at the floorplan and room sizes before viewing a property? Victorian cottages do have narrow staircases and wonky banisters, however I would have thought that as you peered through the windows the day before you viewed, you would have realised it was too small!!
★★★★★ 5/5
FacebookNever thought that online trading could be so helpful because of so many scammers online until I met MRS ELIZABETH BAYS, who changed my life and that of my family. I invested $850 and got $10,670 Within a week. she is an expert and also proven to be trustworthy and reliable i highly recommend her to you all. Contact her via:Email: elizabethbays70@gmail.comWhatsApp number: +1(609)701-2234Facebook: Elizabeth Bays
Karabowh · 15 August 2023
★★★★★ 1/5
GoogleThe worst agency ever . I tried to arrange viewing , instead I had to wait for several days just to get email from agency with viewing date . When I did not receive it I called again to chase it up and they, in a very rude manor said I …
Lou · 22 April 2021
Agent replied · 24 March 2026
To the lady who left us a 1* Google review yesterday, I would like to explain some facts. … More
★★★★★ 5/5
GoogleI was shown around by both George and Matt on seperate occasions and they were an absolute pleasure to deal with. Really professional, friendly and accomodating with the house viewing. Would certainly recommend.
Polly · 30 March 2023
Agent replied · 30 May 2023
Thank you so much for your 5* review Polly. Providing a great customer service is paramount in providing a professional customer experience. I will pass on your comments to both Matt & George and thanks once again.
★★★★★ 5/5
GoogleViewed a property with this company a few days ago. A chap called Matt met me at short notice to show me around a house they have on the market. Unfortunately that particular house wasn’t for us, however very impressed with Matt and his …
Jamie · 22 April 2021
Agent replied · 30 May 2023
Hi Jamie, thank you so much for taking the time to leave a review. It's great to hear you received a professional service from Matt. In these strange times, hearing positive comments makes all the hard work worth while and your words are much appreciated.
★★★★★ 5/5
FacebookAfter a successful withdrawal of £9,000 from an investment of £1000 from this broker. I'm so excited and unreservedly express my gratitude to Mrs Elizabeth Bays who guided me through the investment course that yielded me £9,000 profit in just a week. For those who are business oriented and wish to make profit from binary trading investment, simply contact the trader on Email: elizabethbays70@gmail.comWhatsApp:+1 {209}896-9431
Tlotlo · 9 October 2022
★★★★★ 1/5
GoogleDisappointed. Had to have viewing tomorrow. Was told that first everyone should see the house then will be decision. Was told that its rented. So we lost 2 days and we dont have much time.
Neringa · 24 March 2021
Agent replied · 30 May 2023
You, along with everyone else that was interested were offered an appointment, following which we even tried to bring it forward for you, however, you declined. So why the foot-stamping? It certainly isn't our fault that you lost out, so perhaps you should review the sense of entitlement you clearly have.
★★★★★ 5/5
FacebookMrs Elizabeth Bays FX. is the best forex trader and I highly recommend her because her winning rate is 100% guaranteed $9,774 weekly profits with a $650 capital. I trust and believe in her trading skills in forex and crypto trading. Contact her Email:elizabethbays70@gmail.comWhatsApp: +16097012234Facebook: Elizabeth Bays
Mjey · 14 August 2023
★★★★★ 5/5
GoogleGreat estate agent named George - very friendly and knowledgeable about the property. Thanks!
Dan · 30 March 2023
Agent replied · 30 May 2023
Thanks for your review Dan, we appreciate you taking the time to do it. I'll pass on your thanks to George
★★★★★ 5/5
GoogleGreat agency, really hand held up along the process. definitely 5 star.
Huw · 30 March 2023
Agent replied · 30 May 2023
Hi Huw. Thank you for your 5* review, which is very much appreciated. It seems most transactions are fraught with issues at the moment, but we are really pleased we could get this through for you and thanks for your input too, it's great when everyone in the chain works collaboratively, it makes our job so much easier. All the best in you and Sue in your new home, I'm sure we'll see you out and about for a cuppa or even a pint in the Mill
★★★★★ 5/5
GoogleThe Towcester team have been super helpful and I have received communication at every turn of the buying process. I will be recommending Bartram and Co!
Jen · 24 March 2021
Agent replied · 30 May 2023
Thank you Jen, I am pleased you received a good service from us and will do our best to make sure anyone you recommend is looked after in the same way. Good luck on the move day.
★★★★★ 5/5
FacebookA really top class professional service. By far one of the best agents I have dealt with. Vanessa and George are professional, polite and genuinely nice people. Highly recommended
Matt · 29 January 2020
Agent replied · 26 May 2023
We really appreciate your comments Matt. Vanessa and George work hard to provide a top service and when people make the effort to tell us, it makes it all worth while. Thank you
★★★★★ 5/5
GoogleI had the delight of dealing with Marcus, who I was very comfortable with and who sold my property for over asking price within 48 hours. Couldn’t be happier.
James · 24 March 2019
Agent replied · 30 May 2023
Thank you James, your positive comments are most appreciated.
★★★★★ 5/5
GoogleProfessional and friendly staff, take the time to assess your needs and do their utmost to provide the highest of standards.
Kimberley · 30 May 2021
Agent replied · 30 May 2023
Thank you Kimberley, much appreciated given the recent activity! I will make sure your kind words are passed on to the team.
★★★★★ 5/5
GoogleWe have recently done business with Craig at Bartram & Co, highly recommend. Very professional and pleasure to work with.
George- Whole In one Golf
George · 24 March 2020
Agent replied · 30 May 2023
Many thanks George, your comments are much appreciated
★★★★★ 5/5
GoogleProfessional and friendly staff, take the time to assess your needs and do their utmost to provide the highest of standards.
Mimmie · 24 March 2021
Agent replied · 24 October 2024
Thank you Kimberley, much appreciated given the recent activity! I will make sure your kind words are passed on to the team.
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