Fox Totton reviews

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons

Carol · 22 September 2026

★★★★★ 1/5

Trustpilot

Gosport Fox & Son - bad experience

Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.

Lesley · 28 August 2026

★★★★★ 5/5

Trustpilot

Our experience with Fox & Sons

Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.

Clare · 11 May 2026

★★★★★ 5/5

Google

Richard was so patient when looking for a new house. He took all the time to easily explain the process and was always professional with all the questions i had. Would highly recommend Fox & Sons and the whole team there

Scott · 30 March 2025

★★★★★ 1/5

Trustpilot

No show viewing

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 23 April 2026

★★★★★ 1/5

Trustpilot

The brighton branch

The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins

Sonia · 10 December 2024

★★★★★ 5/5

Trustpilot

Seamless experience

I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!

Lauren · 27 November 2024

★★★★★ 5/5

Google

I found Richard Clarke and the rest of the Fox and Sons team in the Totton office very effective in helping sell a property I own in the area. Olivia Sandy, in particular, 'went the extra mile' in helping to achieve what was a very satisfactory transaction for me.

David · 16 March 2026

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Lou · 13 March 2026

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Google

Richard was a great agent and gave us a brilliant house tour :)

Phlebs · 12 November 2025

★★★★★ 1/5

Trustpilot

Sly Fox & Sons (a warning)

We were hoping to sell our cottage asap to be in the catchment area to the hospital our disabled daughter needs for urgent, ongoing specialist treatment (currently 4 hours away).Fox & Sons listings consultant Rachel Bull came to the cottage (early evening, 2nd May) and did a thorough job (2hrs) telling us all the things Fox & Sons could/would do for us.Ms Bull said that as a highly saleable property she would set-up an 'open house' type day with a few consecutive viewings for the following Saturday (11th). Her assurances and enthusiasm gave us the confidence to sign the contract that evening (big mistake!). After the 'property description' and some photography was done... with the addition of a couple of my own shots... as Fox & Sons were "restricted to the amount of shots they could have from the photographer" (ie. didn't want the further expense).Our cottage was listed on Friday 10th May. However, nothing was set up for the 11th and the following Saturday (18th) there were only two viewings arranged... and one didn't show up! We'd asked for some amendments to the Floorplan (amended by myself in Photoshop), but we were given the excuse that "The person who does the floorplans is off sick". The floorplan never was amended... and we doubted floorplans for new listings were hindered in this way. We'd also asked a few times for a printed spec sheet, but never got one... and none of the potential purchasers had one either.Ms Bull originally told us there was a two-week "cooling off period" and with only one further viewing arranged for the tail end of the following week, we emailed her on the 10th May, to say we had indeed 'cooled off'. Ms Bull informed us that although it wasn't listed until 10th May, we signed the contract on the 2nd May... so were outside the cooling-off period, but that she would personally oversee the marketing and viewing schedule... so we agreed to give her another few weeks. We'd also noticed that the 1.2% rate we'd agreed with her, wasn't in the contract. Instead, there was a fixed rate (based on the top valuation), which would still apply if we reduced the asking price (which we later did). Assuming/hoping this was a simple admin error, Ms Bull's actual response was: "We always tell sellers to read the contract before signing". This left a very sour taste in our mouths.Fox arranged viewings of roughly one every other week, but the viewers had apparently told Fox that their primary interest was Haywards Heath itself with its town amenities (and London train link). Although only three miles from Haywards Heath, the amenities our village offers (a highly rated primary school, a couple of convenience stores and pubs, village community with village hall and green) are a different prospect from a town centre. On July 10th we informed Ms Bull that we were taking it off the market and asked for the 'For Sale' board to be collected (we'd already taken it down). Ms Bull said they'd get the board picked up, but that despite having given them the stipulated 28 days notice, the contract was still to run until 19th September (in effect 71 days notice!) with no marketing and no presence on Rightmove or Zoopla!Now, several days beyond the supposed 28 days notice period, restricting us from putting our cottage with another agent doesn't actually benefit Fox & Sons in any way. It just makes life more difficult for us...... and the 'For Sale' board still hasn't been collected!Although too late for us, local village friends had confirmed that Fox & Sons (Haywards Heath) don't have a great reputation. We've put this review on Trustpilot to help other home sellers.Martin and Letitia Green

Martin · 14 August 2024

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 5/5

Google

As the LPA acting on behalf of my mother, who was moving into care,this was potentially a problematic sale. However, it proved to be relatively stress free , due to the professionalism and knowledge of Richard, ably assisted by Adam, who were both friendly and calm, and kept me updated throughout , resulting in a fairly quick sale.

Christopher · 12 November 2025

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents

Wendy · 13 July 2026

★★★★★ 5/5

Google

Just like to thank Bradley and his team on the selling of our house. He’s been professional and efficient from start to finish and always keeping us updated along the way I couldn’t recommend them highly enough.Thank you Bradley

Derek · 11 October 2024

★★★★★ 1/5

Google

2 months after the end of our tenancy, we still haven't had our deposit returned to us despite there being no disputes. Last response was "It's going through" over a month ago, and they've been ignoring us since. I've had to open a case with TDS and force the issue. Incredibly unprofessional.

Jamie · 11 October 2025

★★★★★ 5/5

Trustpilot

I have dealt with a few letting agents…

I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou

Ryan · 22 May 2024

★★★★★ 5/5

Google

Adam has been brilliant from start to finish. Really happy with our move and I’m glad we’ve finally found our forever home!

Derry · 17 February 2025