4/5
GoogleKatie and her team are very professional, responding and following up very quickly, and took the initiative to keep in touch with us.
Trusted Agent profile · Totton
Fox & Sons Totton reviews
★★★★★
502 reviews across 2 platforms
4 Water Lane, Totton, Southampton, SO40 3DP, SO40 3DP
Fox & Sons's office in Totton, at 4 Water Lane, is rated 3.4 out of 5 across 502 reviews on two platforms, including 81 Google reviews rated 4.8.
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Reviews
Every review we hold for the Totton office, from every platform, shown as written. First names only.
Google5/5
TrustpilotUNDERSTANDING DIFFICULT SITUATION …
I put my friend in touch who was keen for a rental property despite having some credit issues and a small pet in touch with Tom. Despite these challenges Tom was still able to search out some suitable available properties for him and his family.
1/5
TrustpilotTotal incompetence
Total incompetence. (Hastings lettings) No contract, in fact 16 working hours before tenants due to move in, we had no paperwork at all. Impossible to contact in any way and never return calls. We ended up having to demand the return of our keys and walk away which cost us £1,000 in lost rent but we couldn't risk taking on tenants without the legal paperwork. Do not use this company if you value your sanity and money.
5/5
TrustpilotKemp Town branch were so helpful
Kemp Town branch were so helpful . Efficient friendly service . My move went so smoothly . Didn't have to worry about a thing . Would highly recommend Kemp Town Branch many thanks love my new home
1/5
TrustpilotAVOID!!!!!
AVOID!!!!!The mortgage broker asked us to pay a one-time fee of £599 for the lifetime membership fee to enjoy LIFE TIME mortgage advice service.The first offer failed, so we asked for mortgage advice for another house, and they asked us to pay £99 again for mortgage service. They have told us that £599 is a life-time service. It is cheating.
4/5
TrustpilotProfessional friendly service
So far, I have only had a valuation of my property from Fox & Sons (needed by HMRC), so I can't review their full service, but I was impressed by Luke's personal interest in my situation, and his professional attitude. I shall certainly consider putting the house in the hands of Fox & Sons when (if) I come to sell.
4/5
GoogleBradley and his team kept me informed throughout the process of buying my house. Making sure that any issues were dealt with in a timely manner. Communication was good throughout. Thanks again.
5/5
GoogleKieran and Bradley have both been amazing from the very start. They are extremely helpful and very professional in every aspect of their work. Within 2 weeks they managed to sell my house AND find me my dream home before any other estate agents had even called me back. They made something that I found a little daunting, look extremely easy and I can thank them enough for all of their hard work….if you are thinking of selling your house, I would highly recommend you speak to them before anyone else, you won’t be disappointed!
1/5
TrustpilotTHE WORST ESTATE AGENTS EVER
THE WORST ESTATE AGENTS EVER!
5/5
TrustpilotThank you Fox and Sons
Our main contact was Shannon, but all the team have been excellent and they went way beyond our expectations with not only selling our place but following the sale through and keeping us informed. Most importantly they carried out what they said they were going to do and explained every step of the way, with the good news and the bad. During the sale we came up against an online solicitor further into the chain which gave the people buying our place huge problems. Lesson to be learnt here check the chain out before agreeing to a sale. Our friends are looking to put their place on the market and we have passed Fox and Sons on to them, thats how impressed we were.
1/5
TrustpilotView property was very quick to ask for…
View property was very quick to ask for deposit was meant to move in Friday nothing no communication then meant to move it Monday still nothing said references not come back they ask for paperwork several times still not had nothing back I will be homeless in the morning with a special needs child it’s disgusting no communication at all
1/5
TrustpilotThey're falsely advertising the…
They're falsely advertising the property on the RightMove website.
5/5
GoogleVery pleased with how helpful everyone at Fox and Sons Totton, especially Bradley & Keiran. So helpful with viewings and we’re happy for us to view the same properties as many times as we wanted! Would highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotFive star service
Great experience with the team at fox and sons ( plympton branch) Lucas has been especially helpful, friendly and efficient. Would highly recommend
5/5
TrustpilotSelling my property
I Dealt with Gemma Atkin, she was great, friendly polite on the ball and responded promptly to queries, i would definitely recommend Fox and Sons in Northend and Gemma
2/5
TrustpilotTerminated Fox and Sons as my agents
I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.
1/5
TrustpilotOne star is one too many
One star is one too many; what can I say...Avoid at all costs! They valued the property at 400k in line with Zoopla and several other valuations including a RICS valuation. They convinced us to go on at 375k to start a bidding war which they insisted they could do. Typical sales crap. Anyway, they planned to do an open day, listed the property then unlisted it to allow Rightmove to update normally a 48-hour process. It didn't go live on to Rightmove for almost 14 days despite numerous calls to the office and getting fobbed off and told this was normal, It is NOT! This led to only 2 viewings on the open day. We had spoken to their mortgage team and almost 20 weeks into the contract they have still not contacted us back to provide the updated mortgage information meaning even if an offer was received it could not be accepted and despite formal complaints this was still not resolved. At almost every stage they have tried to get us to drop the price to 350k even though we did receive an offer of 370k and they said that was the best we could expect. They have tried to get us to do a boxing day relaunch with only 10 days left on the contract and when we did try to get a relaunch by dropping by 2% they did not return our calls. The viewings were shocking, and they didn’t know which garage was which. Failed to point out key aspects of the kitchen and planning permissions in place for expansion and on two occasions failed to show up leaving me to do the viewings not to mention inaccuracies when updating Rightmove. In my opinion they are more focused on their Rightmove statistics than customer service in 20 weeks our property was emailed out twice to perspective buyers! AVOID and use an small or independent.
5/5
GoogleI have to say Bradley, Becky and Abbie are an amazing team. Very friendly, professional and informative. Always kept up to date with all stages of the buying and selling processes. Happy to answer any queries, if the answer is not known will always find out and get back in touch. Keep up the great work. Wouldn't go anywhere else. Thank you.
5/5
GoogleWe bought a property through Fox and Sons in Totton and I have to say from the moment we first viewed it to collecting the keys they have gone beyond our level of expectations with theirvery high levels of customer service. Bradley, Megan and Kieran are friendly, professional and respond quickly and efficiently to emails and phone calls. They also checked prior to each viewing about covid symptoms which NONE of the other estate agents did that we viewed houses with. Top draw estate agents and ones I would recommend using to anyone needing their servicesPositiveResponsiveness, Professionalism
5/5
GoogleFriendly and sensitive service, frequent updates, and our sale completed!
Agent replied · 12 November 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSelling made easy.....
It was some decades since we had been in the housing market, and selling the house that grandad built was never going to be easy.
4/5
TrustpilotGood service from Fox and Sons lettings…
Good service from Fox and Sons lettings Bournemouth branch. Karen and team helped let my property quickly and to decent tenants. All very professional throughout
5/5
TrustpilotA great service at Bognor
A great service at Bognor, with great leadership. In particular, we are extremely impressed with Sam, a relatively new member of their superb team. He is a great asset to their personalised service. New as he may be to the role, he is the most proactive and communicative estate agent we have ever had the pleasure of working with on our case. We have moved 8 times in 50 years, and he is the best there is. He remains aware of customers plight, and engages every skill in selling our property.Despite having our first offer withdrawn on health grounds, Sam continued his efforts to find another buyer aware of our needs in moving out of area. He remained focussed, maintaining a balance between encouraging and supporting us the vendor, whilst not exerting too much pressure on prospective buyers, till reaching success in getting a second offer on our property. He has an amazing customer focus with a calm, efficient and professional approach, in both his personal presentation and his work. He works long and hard hours in pursuit of a successful outcome for vendor and buyer alike, and his timely communication during contract process is much appreciated. He is so interested in what he does and his positivity is refreshing and encouraging all the way.
1/5
TrustpilotTruly awful
Truly awful. Once they have a buyer for your property they have zero interest in customer service. Don’t reply to emails or return phone calls. In my case they lied about aspects of my sale. Nearly 6 months to complete the sale. Terrible.
Agent replied · 26 October 2024
Hi David,I am terribly sorry that this is the service you have received from one of our Branches.if there is anything i can do to help with this matter.please get in touch with us.
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