Trusted Agent profile · Totton
★★★★★
502 reviews across 2 platforms
4 Water Lane, Totton, Southampton, SO40 3DP, SO40 3DP
Fox & Sons's office in Totton, at 4 Water Lane, is rated 3.4 out of 5 across 502 reviews on two platforms, including 81 Google reviews rated 4.8.
Every review we hold for the Totton office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely disgusted at the way this…
Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons
5/5
Google"I can’t recommend highly enough! From the very first phone call, the team were friendly, knowledgeable, and genuinely interested in helping me. They kept me updated at every stage, explained everything in plain English, and made the whole process completely stress-free. Their local knowledge is second to none, and it really showed when they helped me find the perfect buyer for my property. Professional, efficient, and a real pleasure to deal with, I wouldn’t hesitate to use them again!"
Thank you so much for your glowing review! We are thrilled to hear that our team provided exceptional service and made your property selling process stress-free. It brings us great joy to know that you were pleased with our local knowledge and professionalism. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotOur experience with Fox & Sons
Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.
5/5
GoogleRichard was so patient when looking for a new house. He took all the time to easily explain the process and was always professional with all the questions i had. Would highly recommend Fox & Sons and the whole team there
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotNo show viewing
Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.
5/5
GoogleI found Richard Clarke and the rest of the Fox and Sons team in the Totton office very effective in helping sell a property I own in the area. Olivia Sandy, in particular, 'went the extra mile' in helping to achieve what was a very satisfactory transaction for me.
Thank you for your kind words, we are thrilled to have been able to assist you with the sale of your property. Our team at Fox and Sons always strives to go above and beyond for our clients, so hearing about Olivia's efforts means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotHarassment!
Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.
2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
GoogleRichard was a great agent and gave us a brilliant house tour :)
Thank you so much for your kind words, it means a lot to us! We are thrilled to hear that Richard was able to provide you with a wonderful house tour. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
5/5
GoogleAs the LPA acting on behalf of my mother, who was moving into care,this was potentially a problematic sale. However, it proved to be relatively stress free , due to the professionalism and knowledge of Richard, ably assisted by Adam, who were both friendly and calm, and kept me updated throughout , resulting in a fairly quick sale.
Thank you for your kind words! We strive to make every sale as stress-free as possible, especially in situations like yours. Our team, led by Richard and Adam, is dedicated to providing professional and knowledgeable service while keeping you informed every step of the way. We're so glad we could help make the sale of your mother's home a smooth and speedy process. Kind regards, Lucy, Customer Feedback and Support Team
2/5
TrustpilotNever got back to me in 2 weeks
Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication
1/5
TrustpilotUnprofessional Demeanor
The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.
1/5
TrustpilotNot received my deposit back
Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents
1/5
TrustpilotExtremely poor contact
Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything
5/5
GoogleJust like to thank Bradley and his team on the selling of our house. He’s been professional and efficient from start to finish and always keeping us updated along the way I couldn’t recommend them highly enough.Thank you Bradley
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotFox and Sons Peacehaven
Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.
1/5
Google2 months after the end of our tenancy, we still haven't had our deposit returned to us despite there being no disputes. Last response was "It's going through" over a month ago, and they've been ignoring us since. I've had to open a case with TDS and force the issue. Incredibly unprofessional.
Hi Jamie, Thank you for bringing this to our attention. We're sorry to hear about your experience and would like to resolve this matter promptly. Please contact us at complianceresidential@sequencehome.co.uk so we can assist you further. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
5/5
GoogleAdam has been brilliant from start to finish. Really happy with our move and I’m glad we’ve finally found our forever home!
Thank you for your terrific 5* review and for your complimentary comments Derry. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to say a big thank you to Bradley at the Totton branch for all the help and excellent service he gave on the sale of our property.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a wonderfully helpful discussion with Adam Newman from the Totton branch. I had many questions about an inherited property of mine and he was more then eager to sit down and go through all my queries with me. I was never that professional when I was his age I can see him going far !
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
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