Every review we hold for the Torquay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing experience! I’m so happy with my new apartment. After viewing 11 apartments with other agencies, Intercounty found the perfect solution for me.
Natasha and Shali were absolutely fantastic, friendly, professional, and incredibly helpful throughout the entire process. As someone new to the UK, I really appreciated how clearly they explained everything and guided me through all the important details. Their dedication, patience, and support made the whole experience smooth and stress-free.
I highly recommend Natasha, Shali, and Intercounty Bishop’s storford to anyone looking for a reliable and professional agency. So far, I couldn’t be happier. Thank you so much!
Giuseppe · 1 July 2026
Agent replied · 1 August 2026
Thank you so much for your kind review, Giuseppe. We are delighted to hear that we were able to find you the perfect home. I know moving can be a daunting process, especially when you are new to the UK, so it means a lot knowing we were able to make the experience smooth, and stress free. It has been a pleasure guiding you through the process. Best wishes, Natasha, Sheli and Intercounty Bishop Stortford team.
★★★★★ 5/5
GoogleThe process of selling my mum's house with Intercounty was seamless and professional. They sold the house in three days by making great professional pictures and drumming up interest before it even hit the market. The price was realistic as well and so were the expectations. Sam Kelly and his sales team were easy to reach and worked flat out. As for the process, I must mention Doug Whybrow who was brilliant. He was basically reachable all the time by phone everytime we had a tiny question. As we used the Intercounty solicitor he helped liaise with that team too. Doug was calm and reassuring and helped explain in laymen's terms how the details worked when they came up. I can't thank him enough for reassuring my elderly mum. I just couldn't ask for a better process. We completed in just three months which feels unreal. Thank you Intercounty team!
Amina · 1 June 2026
Agent replied · 1 August 2026
Hi Amina, thank you so much for your kind review. I really do appreciate it.
The whole team will be delighted, I am especially pleased to hear your feedback on my service, I pride myself on being available, calm, and clear throughout the process, and it’s great to know that helped support you. Wishing you all the best. Doug
★★★★★ 5/5
GoogleI had a genuinely great experience working with Helen Mehmet. As everyone knows, selling and buying a house can be a very stressful process, but Helen made it so much easier. She was incredibly helpful and always there for us.
Helen is friendly, knowledgeable, and really listens to what you need. She was always willing to go the extra mile to support us throughout the journey.
I’d happily recommend her to anyone looking for a supportive and reliable agent when buying or selling with Intercounty.
Mei · 1 June 2026
Agent replied · 1 August 2026
Thankyou so much Mei for your kind words. It was my pleasure to help you and advise throughout , it’s the most rewarding part of my job and I am so glad I could assist you. Best Wishes, Helen
★★★★★ 5/5
GoogleI highly recommend Doug Whybrow at Intercounty for his exceptional professionalism throughout the sale of my property. Finding a buyer is only half the battle, but Doug managed the sales progression flawlessly! He kept the entire chain moving, anticipated issues before they arose, and kept me fully updated every step of the way. He made a stressful process feel completely smooth and manageable. Fantastic service! Thanks a million Doug!
Punita · 1 July 2026
Agent replied · 1 August 2026
Hi Punita, thank you so much for your kind review, I really appreciate it.
It’s been a pleasure working with you, and I’m really pleased you were happy with everything, thanks again, it really means a lot.
Wishing you all the best in your new home. Doug
★★★★★ 5/5
GoogleWe recently used Intercounty to both sell our home and purchase our new one, and the service was excellent from start to finish. The whole team were brilliant at keeping us updated, making sure everything kept moving, and guiding us through what can easily become a stressful process.
A special mention has to go to Doug, who was fantastic throughout. His regular emails, clear communication, and proactive approach made a huge difference. He always ensured everyone had the information they needed in good time, and he was consistently easy to reach - whether by phone or email. His support genuinely helped keep the chain on track.
We’re really grateful for all the work the team put in and would happily recommend Intercounty to anyone looking to buy or sell.
Mark · 1 April 2026
Agent replied · 1 August 2026
Thanks, Mark. It was a pleasure working with you, and I really appreciate your 5-star review, it means a lot to both me and the team. I’m delighted to hear you were happy with my service, as I always aim to make the process as smooth and stress-free as possible. Thank you also for recommending Intercounty, that truly means a lot. Wishing you every happiness in your new home. All the best, Doug
★★★★★ 5/5
GoogleHad a really positive experience viewing a property with Natasha Gabbani at Intercounty, Bishop’s Stortford. Natasha was friendly, professional, and very knowledgeable about the property and the local area.
She was punctual, happy to answer questions, and didn’t rush the viewing, which made the whole experience feel relaxed and well organised. Communication beforehand was clear and efficient.
A great first impression, I’d happily view with Natasha again and would recommend Intercounty Bishop’s Stortford based on this experience.
Emily · 1 March 2026
Agent replied · 1 August 2026
Thank you for your kind review, Emily! Best wishes, Natasha
★★★★★ 1/5
GoogleThis is the second google review I have left in my life. I was totally shocked by the treatment I received today by this estate agent. To find the property for the viewing appointment, I first typed the address given on the estate agent's website (Benbrook Court, Plymouth Road, Totnes) into google maps, but it gave no results. Ok, shouldn't be a problem I thought, I'll just use the map they provide on their page. So I got to the exact location they gave, but there was no house by that name. I walked up and down, but no luck. So I phoned the agent, still a couple of minutes early. They were nice enough, and suggested I use street view. I did, from their page, and that showed the house on the opposite side of the street that I was on, but in exactly the place I was at least. However this was not the right address either! Finally they were able to get the agent on site to phone me after I request that he do so or just come out onto the street. He was fairly rude, told me to google something that I could not hear him say, so I asked him to message me it instead. He hung up abruptly. I waited for a minute but with no text, I called him back. He told me he had messaged me and when I said I received no text, he asked me if I had any phone reception - a rather odd question to ask someone with whom you are on the phone!
In the end I just walked to the end of the road, still on the phone, and actually found him, 130 yards away from the given location on the website, and up a little side road. (The actual property was even further away). He was extremely unwelcoming and said something about being in a hurry. So I politely said that I was in the right place according to their website, early, did my best, and that I hope he understands it was not my fault I was late. He responded to this with anger, saying I should have prepared beforehand. WOW!!! I was so shocked! I asked him, "Are you really blaming me for being late, when I was early, at the exact place your website gave on the map and street view..." Then he insisted yes it was my fault, I should have googled it. Well, I HAD put it into google maps, there were no results! But he didn't even believe that (not that that should even be relevant since his website gave the wrong map location!), and said angrily something like "Do you want us to let this property to you or not?" (Which seems to me like saying 'Let me abuse you otherwise I won't even show you the property').
I have never received such appalling customer service. It is so very easy to just say "I am so sorry that we provided the wrong location" or something like that. Or even if you really don't want to admit any fault, just "Nice to meet you, glad you finally found me" or whatever.
Well, it turns out that this man was actually the boss, Daniel. He handed me off to Mike, who actually showed me around. Mike was fantastic - warm and professional. The polar opposite of Daniel.
It saddens me to even write this review but, I guess that's what reviews are for - sharing experiences of a company's service. And since it's his own company, I doubt my report to the company office will go anywhere. I never could have imagined such bad service as this.
Update:
I have just now seen the reply given below by this company, which includes: "During your recent viewing, our staff member ended the appointment due to inappropriate language."
That is an outright lie. The staff member, Mike, was great. I was shown the whole property (which was unsuitable for me - in particular there was no cooker/oven, which he said was 'normal'!). The boss, Daniel, was still hanging around outside by the end of my viewing. So this nonsense about my appointment being ended is a total fiction. Quite sad that the boss would treat a customer so badly and then lie about it to try to look like he wasn't in the wrong, on the internet, though I guess that fits his pattern of behaviour in blaming me for being late after I was in fact early but his own listing gave the wrong location.
Justin · 2 February 2026
Agent replied · 10 November 2024
Thank you for sharing your feedback. At our agency, we are committed to providing clear information and maintaining a positive and respectful atmosphere during all property viewings. However, we also uphold standards for respectful interactions between clients and staff members.
During your recent viewing, our staff member ended the appointment due to inappropriate language. We believe it’s important to foster a respectful environment for everyone involved. As such, we will not tolerate language or behavior that our staff find disrespectful or offensive.
We regret that your experience did not go as expected and apologize for any confusion regarding the property’s location. We strive to make viewings as seamless as possible and will review our online directions to avoid similar issues in the future.
★★★★★ 5/5
GoogleWe would like to thank the whole team at Daniel Hobbin for an outstanding service. From the very beginning through to completion they were nothing but professional, honest and extremely knowledgeable. We would especially like to thank Kiera, who is an absolute star. She, has supported us throughout the whole process of selling our home. Nothing was too much trouble, she kept in contact with us regularly, explaining the whole process from start to finish. She answered all of our questions and reassured us with any concerns along the way. She took the stress out of selling our home by supporting us throughout! We would highly recommend Daniel Hobbin Estate Agents to anyone who is planning on buying or selling their home. Thank you!
Allison · 2 February 2026
Agent replied · 24 March 2026
Thank you so much for your wonderful review! We are thrilled to hear that the team, and especially Kiera, provided you with outstanding service. We will pass your kind words on to her, she will be delighted to know she helped make the sale of your home a stress-free experience. We truly appreciate your recommendation and wish you all the best!
★★★★★ 5/5
GoogleI would like to highly recommend Doug Whybrow at Intercounty. My experience dealing with him throughout the closing end of our purchase was absolutely first class. He was very personable, friendly and helpful. He was completely consistent in always keeping in touch with me and giving me updates on the progress of our purchase and always contactable and very pleasant to deal with. Highly recommended and reflects very well on intercounty.
Both Doug as well as Jake Morley who were the two people I dealt with throughout my experience with intercounty both equally first class and very professional. Many thanks.
Richard · 1 February 2026
Agent replied · 1 August 2026
Thank you so much, Richard for taking the time to leave such a kind and detailed review. We’re delighted to hear that your experience with myself and Jake was first class from start to finish. We both take great pride in providing a personable, professional and proactive service, so your comments about communication and support throughout the closing process means a great deal to us.
We really appreciate your recommendation and are grateful for the opportunity to assist you with your purchase. Wishing you all the very best in your new home, and thank you again for choosing Intercounty. Doug and Jake
★★★★★ 5/5
GoogleMy daughter recently became a landlord because she could not sell her flat. Matt Stapleton at Intercounty was brilliant in every way, helpful, supportive, willing to take the time to explain and investigate queries. He is a credit to himself and Intercounty. Thank you Matt for all your help - it was amazing.
JACKIE · 1 July 2026
Agent replied · 1 August 2026
Thank you again for your kind words Jackie, means a lot. And thank you to you and Katherine for being so supportive during the time I have managed the property! I know the tenants have been very appreciative also. Best Wishes, Matt
★★★★★ 5/5
GoogleDan is an estate agent that takes time to understand you as a person and a business. I’ve dabbled in rentals for years but since meeting Daniel two years ago I have focussed my business and increased my rental income dramatically, my aim was to buy property to support my retirement and I can now retire ten years earlier than I was hoping to. I really can’t recommend Daniel and his team enough, they are amazing.
Jan · 2 November 2025
Agent replied · 25 October 2023
Hello Jan,
Thank you for the wonderful review and for taking the time to share your feedback with Daniel Hobbin Estate Agents. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
★★★★★ 5/5
GoogleWe’ve recently just sold a property with Daniel Hobbins and have had a fantastic experience from start to finish. Daniel when visiting the property listened to us and what we needed and helped advise/execute that for us. The photos & property listing had the property sold within a few days. We then dealt with Keira on a weekly basis, who kept us updated throughout the rest of the process, chased up anything holding us up & helped point us in the right direction when I had no idea what I was doing. Keira kept me sane throughout especially when we had complications beyond our control and I would only use & recommend Daniel Hobbins from now on. Thank you so much, all the best to you all. Kelsea & Dylan.
Kelsea · 14 August 2025
Agent replied · 4 May 2025
Thank you so much, Kelsea and Dylan! We're thrilled to hear you had a fantastic experience with Daniel and Keira. It's wonderful to know our team's communication and support made the process smoother, especially during challenging moments. We truly appreciate your recommendation and wish you both all the best in the future!
★★★★★ 5/5
GoogleEveryone I have dealt with at Intercounty so far has been really helpful and professional. I want to say special thanks to Katie Mitson for making my recent application for a rental property through them so stress free; she's kept me informed and been so friendly and understanding, and it is very much appreciated.
Kerri · 1 April 2026
Agent replied · 1 August 2026
Thank you for the lovely review, Kerri! It’s been a pleasure working with you. Best wishes, Katie
★★★★★ 5/5
GoogleDoug has been fantastic throughout the whole process and it has been a real pleasure working with him. He is always friendly, approachable, smiley, and very knowledgeable about his job. His support, patience, and professionalism made the whole experience much smoother. Highly recommended.
Willtord · 1 June 2026
Agent replied · 1 August 2026
Hi Vittorio, thank you for taking the time to leave such a lovely review. I really appreciate your kind words, and I always aim to deliver this level of service consistently, so receiving feedback like this genuinely makes me delighted that I have achieved this. All the best. Doug
★★★★★ 5/5
GoogleMike went above an beyond to try an get any information I required. I have been looking for a property for months now and of all the state agents I have met Mike from Daniel Hobbin in Torquay was the best by far! Thank you Mike.
Victoria · 2 March 2026
Agent replied · 4 September 2026
Thank you so much for the fantastic review. We’re delighted Mike was able to go above and beyond to help with your property search, and we’ll be sure to pass your kind comments on to him.
★★★★★ 5/5
GoogleThis review is to thank all at Intercounty, Bishops Stortford but especially Doug Whybrow.
Doug has been dealing with a very long, complexed and exhausting sale on my …
Paul · 1 July 2026
Agent replied · 1 August 2026
Hi Paul,
Thank you for your 5-star review and kind words. It was a pleasure helping you through what was a long and challenging sale. So, I really appreciate your … More
★★★★★ 1/5
GoogleI contacted this agency as a high-earning professional (over £30k p.a.) with an impeccable 6.5-year local tenancy record. Like many others, they demanded sensitive financial and private data just to book a preliminary viewing.
When I professionally challenged this as a breach of GDPR data minimisation principles, communication simply stopped. Instead of finding a solution for a highly-qualified applicant, with a high income, no convictions, no pets, and very good references, they chose to ignore my emails entirely. This "one-size-fits-all" automated approach is a significant barrier to housing and shows a complete lack of basic customer service. If you value professional respect and data integrity, I suggest looking elsewhere.
Acr · 15 May 2026
Agent replied · 7 May 2026
We strongly disagree with this characterisation of our process.
As clearly stated in our listings, all prospective tenants are required to complete a short pre-application prior to any viewing being arranged. This includes basic information such as employment details, income, and any relevant credit history. The purpose of this is straightforward: to ensure applicants meet affordability criteria (typically around 30 times the monthly rent) and to allocate limited viewing slots fairly within a high-demand market.
At this stage, we do not request supporting documentation, and the information required is strictly limited to what is necessary to assess whether a viewing is appropriate. This approach is consistent with standard lettings practice and the principles of data minimisation under UK GDPR.
It is also standard practice across many sectors, including housing, financial services, and other regulated industries, for an initial assessment to include the provision of relevant background information.
Where applicants choose not to provide the minimum information required, we are unable to progress their enquiry. This is not a failure of service, but a necessary step in applying a clearly stated and consistently applied process.
We are a professional business with a duty to our landlords to identify suitable tenants efficiently, fairly, and responsibly. This requires a structured approach, which is applied consistently to all applicants without exception.
If this process does not align with your expectations, you are of course free to pursue alternative properties elsewhere.
★★★★★ 5/5
GoogleHad a fantastic experience with Intercounty Bishop’s Stortford. Natasha conducted the viewing and was amazing, friendly, professional, and very helpful.
After that, I was supported by Reece Knight and Sheli, and both were excellent throughout the process. They were always very responsive, and whenever I called the office, my queries were handled promptly and professionally.
Sheli, in particular, stood out, she was incredibly understanding, proactive, and always followed up to make sure all my questions were answered. Her support really made a difference.
I viewed many properties through different letting agencies, but Intercounty provided one of the best experiences I’ve had. The whole process was smooth and stress-free.
I would highly recommend their service!
Bhavana · 1 April 2026
Agent replied · 1 August 2026
Thank you so much, Bhavana, for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience with our Bishop’s Stortford team. Natasha, Reece, and Sheli will be especially pleased to read your kind words. It’s great to know that their professionalism, responsiveness and support made the process smooth and stress-free for you.
A special thank you for highlighting Sheli’s dedication. We’re very proud of the care and attention she provides to our clients and it’s fantastic to see that reflected in your experience.
We truly appreciate your recommendation and are so glad we could stand out during your property search. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Wishing you all the best in your new home!
★★★★★ 5/5
GoogleOur experience with Daniel Hobbins was characterised by their exceptional dedication and unwavering support. Their strategic marketing approach resulted in a swift sale and multiple viewings, reflecting their robust industry expertise.
Daniel Hobbins played an instrumental role not only in selling our property but also in helping us secure our forever home. Their constant availability for guidance and advice provided us with a sense of assurance and confidence throughout the entire process.
Moreover, their commitment to assisting us during the completion phase, despite unexpected obstacles, was truly commendable. Their proactive efforts and relentless support during these challenges highlighted their genuine commitment to their clients' best interests.
Overall, we highly recommend Daniel Hobbins for their professionalism, reliability, and exceptional dedication to ensuring a seamless and successful real estate experience.
Marie · 26 September 2024
Agent replied · 24 August 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Daniel Hobbin Estate Agents. We take great pride in providing exceptional dedication and support to our clients. It's truly rewarding to know that our strategic marketing approach and industry expertise led to a successful sale and multiple viewings of your property.
We're delighted that we could assist you in securing your forever home and offer guidance and assurance throughout the process. We understand that unexpected obstacles can arise, and we are always committed to helping our clients overcome them.
Your recommendation means a lot to us, and we're grateful for your trust in our professionalism and reliability. If you ever need assistance with real estate in the future, don't hesitate to reach out. We're here to ensure your real estate experience remains seamless and successful. Thank you again!
★★★★★ 5/5
GoogleDaniel Hobbin estate agents overall presentation is highly professional.
The team are very agreeable to communicate with.
Adam keeps you informed in a timely manner
David's photography produces a. first class result, excellent
Kieras communication skills are second to none, with a little extra understanding, thank you
Go Daniel Hobbin I say
With thanks
Paul & Jude
内卫部队主子 · 23 March 2025
Agent replied · 24 August 2024
Hi Paul & Jude,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with our team. It's a pleasure to know that Adam, David, and Kiera exceeded your expectations. Your kind words motivate us to continue delivering top-notch service.
Best regards, The Team
★★★★★ 5/5
GoogleAdam is outstanding and so is Keira
In fact all amazing
Daniel Hobbins is a first class service and where I feel my solicitor has failed me they have picked up the pieces and gone above and beyond.
100% recommend
I can’t tell you how happy I’ve been with the service after such a difficult time.
Rob · 23 March 2025
Agent replied · 24 August 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team at Daniel Hobbin Estate Agents. Delivering top-notch service, especially during challenging times, is always our priority. We truly appreciate your recommendation and look forward to assisting you further in the future!
★★★★★ 5/5
GoogleI recently purchased a one-bed-flat in St. Marychurch from the team at Daniel Hobbin Estate Agents, with the whole process being flawless from start to finish - they also assisted me in then renting the property. A great business delivering the personal touch, I really recommend them - thanks Adam, you were great.
C · 23 March 2025
Agent replied · 24 August 2024
Thank you so much for your kind words! We're thrilled to hear that you had a seamless experience purchasing and renting your flat. It was a pleasure working with you, and I'll pass on your compliments to Adam. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleI have recently moved my rental property management to Daniel Hobbing estate agents and can thoroughly recommend them. They are extremely knowledgeable, always helpful and anything that needs attending is dealt with in good time. Their communication is also brilliant. It is a relief to know my tenant and property are in good hands
Susanne · 21 May 2026
Agent replied · 4 September 2026
Thank you so much for your recommendation. We’re delighted the transition of your property management has gone smoothly and that you feel both your property and tenant are in good hands with our team.
★★★★★ 5/5
FacebookWe’ve recently just sold a property with Daniel Hobbins and have had a fantastic experience from start to finish. Daniel when visiting the property listened to us and what we needed and helped advise/execute that for us. The photos & property listing had the property sold within a few days. We then dealt with Keira on a weekly basis, who kept us updated throughout the rest of the process, chased up anything holding us up & helped point us in the right direction when I had no idea what I was doing. Keira kept me sane throughout especially when we had complications beyond our control and I would only use & recommend Daniel Hobbins from now on. Thank you so much, all the best to you all. Kelsea & Dylan.
Kelsea · 24 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.