Trusted Agent profile
★★★★★
65 reviews across 2 platforms
12A Fore Street, St. Marychurch, Torquay TQ1 4NE
Bradleys Property Rentals's Torquay office at 12A Fore Street is rated 3.7 out of 5 across 65 reviews on two platforms, including 46 Google reviews rated 4.3. The 19 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Torquay office, from every platform, shown as written. First names only.
5/5
GoogleMy experience with Harmony at Bradleys showing me properties to buy was very good and professional. I was shown two very promising properties and Harmony was very good at showing me around and also checked in on me to see how my search was going. I would definitely consider Bradleys in the future if I am to look for properties again and Harmony is a good member of the team.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the Plymstock branch. Poor communication throughout, had to point out issues with our online listing, they blamed Rightmove but surely if is the agents responsibility to check the listing? Eventually withdrew from them due to no confidence in their ability to sell the property. Received a debt recovery letter for £200 for the photography out of the blue, having not seen the first request. No call from the branch or courtesy to inform it was overdue prior to this. Called the branch to speak to the manager but no customer service hitherto than quoting the contract. Business is about people, and with such a lack of personal engagement I would not use Bradleys again and would advise my friends and family to avoid. No individual service and no impression they care. I should of read the reviews first, I can see I am not alone.
1/5
GoogleI drove for 130 miles paid a hotel where to sleep, the day after 8:30 am the letting agent called me to confirm the appointment but one hour after the call and two hours before the appointment she called me again and said "I'm sorry the appointment is cancelled the landlord can't attend it today." That call seemed a bad joke, and gave me the impression that is not a reliable letting agency.
5/5
TrustpilotA big thank you
I would like to thank Fiona and the team in exmouth for all there hard work. I’ve rented two different property’s from them and they have gone above and beyond. Thank you again. A****
5/5
GoogleI would like to thank “team “Bradley’s ,, estate agents in St Marychurch , once again , for their friendly & thoroughly professional handling , of the sale of my first floor flat in Babacombe, recently this July 23. I have, “modestly” bought & sold property over the course of the last 17 years in the district of Torquay . On all occasions , it has been Bradley’s in st Marychurch ,that have both “sold to me”,and “sold for me”.In all these years , the staff have been lovely & very approachable. Especially Lynne & Tracy , who deserve special recognition and thanks from me . I can’t remember a time in my 17 years or so , when they haven’t been around . So many years working at the same estate agents , simply promotes wonderful continuity & stability, together with a wealth of knowledge of the local housing industry . It is so reassuring to know who you are working with ,,, often producing healthy & positive outcomes ..my kindest regards over to you all at Bradley’s … Nick Smolinski
5/5
GoogleI cannot recommend Bradley’s highly enough. They managed a difficult sale of my father’s property with professional skill, empathy, & care. At all times they kept us informed & went above & beyond chasing up the chain & helping us complete …
5/5
GoogleI recently purchased a property through Bradleys and Tracy Manning was absolutely fantastic! The whole process from making an offer through to getting the keys was totally seamless, Tracy always kept me up-to-date on the purchase progress, …
2/5
GoogleCalled with interest in purchasing a property but told it was cash only. I queried why as the property was a standard listing (no mention of cash buyers) and had a very long lease. The agent just said it was an 1980's lease and the previous buyers solicitor wasn't happy with it whatever that means. I questioned this to try to get to the bottom of it but the The attitude of the agent became very defence and boarding on rude / flippant. How the hell they expect to sell this property is beyond me because such an issue with the lease would certainly put off a sensible cash buyer!
Dear Nigel, with a Director being party to the conversation in the office, it appears you may have taken this the wrong way. We are duty bound by the Consumer Protection regulations to inform any potential buyers of anything that may affect their decision in which to purchase, in fact even view a property. Tracey was explaining the issues we have had with previous purchasers so that you were under no illusion as to the situation with the property. Had it been the opposite, I'm sure people would have been annoyed if we hadn't declared it, so we try and be transparent and honest from the outset, which is a shame that as a result, you feel we only provide a 2-star service, however, we do wish you luck with your search for a property.
5/5
GoogleVery pleased with the service and sale secured by Bradley’s in St Marychurch, Torquay. We highly recommend them and will do so to anyone looking to sell their property in Torquay. Thanks to all the ladies at Bradley’s who did their bit in getting us a sale in a difficult market. Appreciated.
5/5
GoogleThank you to Lynne and her team at Bradley’s Torquay for their assistance in the sale of our property. Friendly, professional service. Excellent
5/5
TrustpilotSold in 5 days, couldn’t have asked for more!
We honestly couldn’t recommend Bradleys enough. From start to finish, the whole experience of selling our home was brilliant.
1/5
TrustpilotWe are looking for a new home to rent
We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.
1/5
GoogleRang recently about offering Torquay branch to sell my house ,spoke to an assistant who was checking my name on some sort of previous customer list (black list). ,Although i know i had an issue in the past but not that serious i would not do business with them again.He said the manager would ring me back,surprisingly she did not,obviously not bothered about the business besides i sold my house soon after and thats their loss,i suggest management look into this and make sure your not losing business just because your manager has problems with petty issues.I wont be using you againNegativeProfessionalism
Dear Michael, thank you for taking the time to write this review, although there is no record of you ever having contacted us in Torquay. Should someone be looking to sell, we would treat this enquiry with the upmost importance so would appreciate you contacting us with further details by sending an email to marketing@beagroup.co.uk. to investigate the matter further. To clarify, we certainly do not run any type of 'black list'.
1/5
GoogleI arranged to view a flat via facetime with my daughter as I was out of the country. This was agreed prior to the viewing to by the estate agent. On asking to go forward with the tenancy I was told i couldn't be put fw'd as i hadn't viewed it personally. When i said that most agents were doing virtual viewing they said it was their policy that everyone had to view a property in person. Even when i said I'd sign a waiver i was denied the property. Really disappointed in their customer service, lack of compassion and flexibility in the current pandemic situation, not a company I would recommend
Dear Karen, thank you for taking the time to review our service. We are clearly trying to accommodate all enquiries and video viewings are very much 'the norm' now, although it should have been made clear at the outset that we cannot accept applications based upon a video viewing. In the main most people understand there is a risk attached to doing so and therefore will ensure they make provisions to view in person. We hope you understand. Thank you.
5/5
GoogleExcellent service from the team. They are all professional, attentive and efficient. In particular Tracey was a huge help when the purchasers became problematic, she helped ease the situation and keep the sale on track. Thank you.
1/5
TrustpilotBradleys Taunton Branch
1/5
GoogleTerrible website with no actual phone links, full stock images and honestly poor customer service
Sorry to hear that you have concerns about our website. Although we do have phone links for each branch and department, a mix of stock and genuine imagery, plus a 24/7 live chat service, and are contactable by phone from 9am to 9pm, 7 days a week, it seems a little strange.
1/5
TrustpilotUnfortunately their maintenance service…
Unfortunately their maintenance service for existing property doesn’t work !
5/5
GoogleBradleys acted on behalf of us in the sale of our house. Their whole team was friendly, approachable, helpful and professional. A really lovely team who did an excellent job at selling our house. I would thoroughly recommend them.
5/5
GoogleAmazing and worry free buying process thanks to Bradleys in St.Marychurch! Such a friendly and helpful team who listened to what we were looking for and showed us a variety of properties ending in us buying our perfect home! Professional, …
5/5
GoogleWe would just like to say thank you very much to Lauryn & Tracy @ Torquay for their amazing service throughout our house purchase. As first time buyers it was quite daunting but they made the whole purchase process incredibly easy and stress free
Thank you for your review, we truly appreciate it!
5/5
GoogleThe branch manager Lynn and our sales manager Tracy have handled our property sale in a most professional and friendly manner. Tracy has had a difficult buyer to deal with and has managed the sale in a …
1/5
TrustpilotNo human element here...
Saw a property to rent that looks ideal so clicked online to arrange a viewing. Took about 30 minutes to complete their registration as I had to open an Experian account to get my credit score - among other things!
5/5
GoogleAll the staff we came into contact with were very professional, helpful and polite. Kept us up to date with every stage of the sale process - we couldn’t wish for better service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bradleys Property Rentals's Torquay office has 65 reviews across two platforms: 46 on Google, 19 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bradleys Property Rentals is rated 3.7 out of 5 across all 65 reviews, and 4.3 out of 5 on Google from 46 reviews, checked 9 October 2026.
Bradleys Property Rentals, 12A Fore Street, St. Marychurch, Torquay TQ1 4NE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.