Trusted Agent profile · Torbay
★★★★★
52 reviews across 2 platforms
46 Fore Street, Brixham, TQ5 8DZ, Torbay, TQ5 8DZ
Bradleys Estate Agents's office in Torbay, at 46 Fore Street, is rated 4.1 out of 5 across 52 reviews on two platforms, including 28 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Bradleys Estate Agents Brixham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torbay.
Every review we hold for the Torbay office, from every platform, shown as written. First names only.
5/5
TrustpilotSkipton branch
Skipton branch in North Yorkshire were very helpful and very good with staying in touch regarding a couple of gruelling issues we faced, purchasing our first home. I would definitely choose these if selling/renting in the future!
Thank you so much for your lovely review and kind words - it is very much appreciated and we'll pass your comments onto the Skipton team.
5/5
GoogleWould highly recommend Bradleys Estate Agency in Brixham. They always kept me informed with prompt feedback on all viewings. My sale was handled in a professional and friendly way. Special mention to Karen, thank you.
5/5
GoogleDealt with Karen. Excellent service throughout our house searching! Kept in contact from day 1 and always gave honest and helpful advice. Highly recommended!
1/5
TrustpilotWhere do I begin with this sly estate…
Where do I begin with this sly estate agent? Buying a house is stressful, even more stressful during a time of inflated prices. Fortunately, we were willing to pay 65k over the asking price to secure a house in best and finals on Alwoodley Lane. The first issue was Dacres didn’t send staff around when we sent the first bank to value the property (like other agents do) which is incompetent from their side. HSBC said the property was overvalued and not worth more than £550k (we were trying to pay £615k) Virgin bank said the same. While in the process of trying the third bank, totalling to over £1000 in valuations, Dacres lied about supporting us with the sale, relisted the house and sold to another buyer today behind our back and against written agreement. We have a 7 month old baby, we’re over £1000 out of pocket and due to leave our place in less than 1 month time. What a disgusting way to handle a sale. *EDIT IN RESPONSE TO AGENT* The statement about my complaint being incorrect is untrue and they are still lying. If we were told viewings were happening and that the vendors were taking new offers we would not of paid for a third valuation. As stated in my original complaint - We have this in writing that the house was taken off the market. We also have in writing that the vendors from the vendors themselves that no further offers were to be considered until we had done the third valuation. Your secret agenda that was not communicated with us is disgusting. We have spoken to numerous agents who have said during this particular market they have been sending staff around as banks are resisting inflated prices. Perhaps you should think about this.
Danielle, we are very disappointed to read this negative review and that you feel we have acted anything other than professional and in our client’s best interests. The points which you raise are factually incorrect, and we would be more than happy to discuss these with you in more detail. In response to your concerns a) It is not common practice to accompany a valuer to a property. Surveyors are instructed to work on behalf of the bank’s interests, and any influence from an agent would be highly unprofessional. b) After two down valuations and waiting nearly three weeks for a third valuation still to be arranged, our clients took the decision to re market the property. It was neither our client’s, nor our intention, to see you in a difficult position. Our clients needed to do what was best for their own situation. You were kept fully informed of the remarketing and the reasons behind it.
5/5
TrustpilotI'm both buying a property and selling…
I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!
Thank you so much for your excellent review. Our teams work so hard and go above and beyond so we're absolutely thrilled to hear this lovely feedback. Wishing you all the best with your move.
1/5
TrustpilotBingley office let down
Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.
1/5
TrustpilotIlkley Office mess purchasers about
Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.
We are disappointed to hear your frustrations but please note that it is the sellers’ decision to take offers through to best and final offers and like most estate agents it is not our practice to disclose third party bids to other interested buyers, hence the privacy involved in sealed bids. If you would like to discuss this further please do not hesitate to contact us.
5/5
GooglePROPERTY PURCHASE.... This has been my first dealings with Bradley's Estate Agents, and I would definitely recommend them to all. The staff at Brixham, have been pleasant and courteous and most helpful in every aspect. From corresponding with not only the seller but both solicitor's, to forwarding documentation off to my solicitor for me, to keeping me regularly informed. All in all.....I found them very professional in everyway. On a final note, a special THANKYOU TO KAREN. Thanks for your support Karen, I couldn't have done it without you !!
1/5
TrustpilotPoor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
5/5
GooglePolite helpful and kept me informed at every step. Helped to make the process as straightforward as possible. Definitely would recommend.
5/5
GoogleWe dealt with 10-15 agents in our search for a home in Devon, but Bradleys were by far the most professional, reliable and friendly of them all. First class service and highly recommended.
Thank you for your review, we truly appreciate it!
5/5
TrustpilotDacres Wetherby office are superb
Dacres Wetherby office are friendly, intelligent, effective and efficient. I would fully recommend. Elaine is a star.
5/5
TrustpilotGreat response to my concern.
I recently put a review on here regarding a staff member Anita.
Thank you for taking the time to update your review. Anita truly embodies our commitment to excellent customer service, and we are glad she made such a positive difference for you. We wish you all the best in your new home.
5/5
GoogleA great professional team. Very helpful from sale all the way through to completion. Highly recommended.
5/5
GoogleI know Estate Agents get a bashing ... and to be fair there are a few that deserve it. I have to say though our dealings have been brilliant with Sam and Nicky at Bradley's in Brixham. We moved just as we were coming out of lockdown and there were a few issues with the property but everything was manage professionally, they always called and arranged everything we needed and gave use a really good service. Extremely happy and would recommend the Brixham branch for anyone moving to the area!
5/5
GoogleThe whole team were really approachable and accommodating and worked hard to get us our flat! Thank you, thank you, thank you.
Thank you for your review, we truly appreciate it!
5/5
TrustpilotExcellent service from Paul Vicky…
Excellent service from Paul Vicky Charlie and the rest of the team in Ilkley. The communication was great they went over an above to sell my property an provide excellent customer service an support.
Thank you so much for your lovely review, we will be sure to share this with the team.
5/5
GoogleExcellent estate agents, honest, punctual and super friendly. Karen in particular keep us in the loop with everything, helped when we needed it and was extremely knowledgeable about the whole housing market.
5/5
GoogleBradley's Brixham rental team is so helpful. During our tenancy they were always there when we had any queries, and got them resolved quickly.
5/5
GoogleJust bought a house with Bradley’s, they team were really easy to work with, great at responding to questions etc and provided a nice smooth purchase process for me.
5/5
GoogleA wonderful team who have been a great help during my lengthy search to find a property and for whom nothing was ever too much trouble. Hopefully, I won't be moving again anytime soon, but when it happens, they'll be my first call. I can definitely recommend their friendly proficiency to anyone.
5/5
GoogleFantastic service all the way through the process, would highly recommend!
5/5
Google10/10. Great team and amazing service.
5/5
GoogleGreat customer service! Nothing was too much trouble. Couldn’t ask for a better Agent!
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Tell us what you need and we'll put you in touch. Bradleys Estate Agents Brixham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Torbay.
