4/5
TrustpilotI rented with Charlotte Sweeney
I rented with Charlotte Sweeney, and she was wonderful, helped me every step of the way, didn’t make me feel pressured, the flat is lovely, amazing experience, I would recommend to anyone. Thank you!
Trusted Agent profile · Tonbridge
Martin and Co Tonbridge reviews
★★★★★
1,009 reviews across 3 platforms
126, High Street, Tonbridge, TN9 1AS
Martin and Co's office in Tonbridge, at 126, is rated 2.4 out of 5 across 1,009 reviews on three platforms, including 145 Google reviews rated 4.4.
Reviews
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI find Courtney very professional
I find Courtney very professional, friendly and efficient in dealing with all issues and enquiries, always with prompt feed back in matters whether big or small.Courtney has an outstanding ability to listen, which is an important asset but rare in this busy world.
1/5
TrustpilotAbsolutely atrocious customer service…
Absolutely atrocious customer service on multiple occasions, final straw was broken when the rudest teenage estate agent I have ever had to deal with declined my phone call and ignored my partner and I at the viewing. They shan't be getting a penny of my money. Ridiculously rude and uncooperative. Birmingham branch
1/5
TrustpilotVery friendly until they have your…
Very friendly until they have your money.Once moved in they instantly changed to unhelpful greedy selfish people.Just want to rob you and make your life hell.Reported many problems but they were ignored.Would not touch these guys with a barge pole!Avoid at all costs!!!!
1/5
TrustpilotAmazingly bad
Martin & Co are setting new standards for letting agents in London. If you thought their greediness was impressive (with nearly 3 times the usual rate for reference checking) you'll be stunned at their complete lack of competence, their total lack of interest, and their abilities in lying directly to your face.
1/5
TrustpilotLeeds branch (letting)
Leeds branch (letting) - terrible and untrustworthy, they spend your money without consent and have little regard for what they can do with client's funds in spite of it being illegal. Third party services provided for repairs are mostly poor quality and unchallengeable. I'm looking to exit as soon as possible.
4/5
TrustpilotMartin & Co Wakefield.
Martin & Co Wakefield.My experience to date with the Wakefield office and staff has been brilliant, they listen to em and act on any requests.All our friendly and polite.Excellence service from the various contracted services, Paul the plumber/handyman, Adam the gasman.Best wishesRuth VCastleford, Wakefield
1/5
TrustpilotTerrible company to deal with..
Terrible company to deal with..We are a small company and its been impossible for us to get paid from them.They make promises.Can never speak to a managerThey hide behind front of house people.Warning to all contractors avoid like the plague
1/5
TrustpilotGiles Mugford from Camberley Branch
Giles Mugford, Camberley Branch.Property: 2 Lower Canes, Yateley, GU46 6PYI put an offer of £290,000 on 26-May-2015. My offer was declined with the reason that my offer was lower than other offers. From land registry, I see that property was then sold for £271,000 on 18th Aug 2015. Wonder why?
5/5
GoogleExcellent service, for myself and our tenants. Goes above and beyond and this is my experience for the 8 years they have been my agent.
1/5
TrustpilotRe your complaints
P. BOUCHER - reference you teview of 4/09 - Brighton Branch. If you want to reach out to me via Trust Pilot?
1/5
TrustpilotAbsolutely shocking service
Absolutely shocking service, lied to multiple times and spoken to like dirt on the bottom of their shoe Do not recommend
1/5
TrustpilotVery poor advice
Very poor. They seem rather incompetent and give very poor advice
1/5
Trustpilot£25 for a 2 minute reference
£25 for a 2 minute reference is a joke....All about the money, customer service/satisfaction comes second unfortunately.
Agent replied · 16 June 2024
Hi Adam, We're sorry to see that you are not satisfied with the service received from a Martin & Co office. All of our reference checks are done by a third party supplier, these are very thorough checks and the costs from the supplier are passed along to the customer. If you would like us to look into this complaint in more detail, please let us know the local office you have used.
1/5
TrustpilotAll agents were rude
All agents were rude, inconsiderate and unprofessional. I am specifically talking about the branch on Essex Road
Agent replied · 16 June 2024
Hi Sofia,Apologies that you weren't happy with your experience with one of our offices. If you would like to speak with the Director of that office who can review your complaint further you can contact him on 020 7359 0800. Martin & Co (UK) Ltd
4/5
TrustpilotKerri from Martin & Co Westbury showed…
Kerri from Martin & Co Westbury showed us around a couple of properties this weekend. She was there early and super friendly and nice to deal with.
1/5
TrustpilotRenting nightmare
We reported damp in February and have only just been contacted back to say the damp won't be fixed as the landlord can't affordit. The fact that the letting agent think the landlord's response is reasonable just proves how much this company DOESN'T care!!
5/5
TrustpilotLesley Earl at the bebington office…
Lesley Earl at the bebington office couldn't have been more helpful. Kept us updated. We didn't proceed with the purchase due to personal reasons, however, our experience of dealing with lesley was a very positive one.
1/5
TrustpilotSo time came for the review
So time came for the reviewThe worst experience ever.The worst agency ever. They just want to take the money by finding a place and then they are awfullThey do nothing I totally do not recommend .Absolute rude and unprofessional
5/5
TrustpilotA massive thank you and well done to…
A massive thank you and well done to Emily, Tom and all of the staff at Martin and Co nothing was to much trouble they sold our property in a couple of weeks and we are now nearing completion, thanks again to all concerned.Peter and Christine
1/5
TrustpilotAwful in Birmingham
Awful in BirminghamKeep your flats!
1/5
TrustpilotRude incompetent staff
Since moving into our house we’ve received nothing but issues.The staff at Martin & Co are rude and disrespectful. We’ve had to speak to them on numerous occasions after not receiving responses to emails and have received sarcastic/ rude remarks every time.
1/5
TrustpilotDon't work with Tenants
Don't work with Tenants. Just the greedy landlords.
5/5
TrustpilotMartin and co (Cardiff) 5*
I recently purchased a property using Martin and co (Cardiff branch). The service was wonderful, the people were helpful and friendly. They helped get the completion date moved forward and were there on hand when I needed them. I would recommend and use them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
