Trusted Agent profile · Tonbridge
★★★★★
1,013 reviews across 3 platforms
126, High Street, Tonbridge, TN9 1AS
Martin and Co's office in Tonbridge, at 126, is rated 2.4 out of 5 across 1,013 reviews on three platforms, including 149 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tonbridge.
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotSimply a complete waste of time
Simply a complete waste of time Can’t get key - agent has no concern for tenants - told me can’t have keys today for tenant - “so she can wait till another day” This company should be avoided a r all costs - will be closed downs soon sure - all issues reported to Manchester council
4/5
TrustpilotFirst impressions of dealing with this company=Good
My first time being a landlord and a reasonably good experience using a branch in Welwyn Garden, Herts.Everyone has been approachable & helpful particularly regarding using a work team for renovation.The paperwork and some of my responsibilities could have been better explained as could the actual fees at the start of the rental. I'm taking a guess at the first 'paycheck'.Some minor teething troubles aside so far I feel confident that they will competently manage the property on my behalf.
5/5
GoogleHappy tenants. Happy landlord. Thanks to Robert and team for hassle-free management.
1/5
TrustpilotIT'S TOO LATE FOR ME SAVE YOURSELF
Where to begin? While I understand that many letting agencies in my area have a poor rep, I honestly believe I would have had a better letting experience signing on with an old blind dog. When we moved into our home it was trashed, litter everywhere, missing doorknobs, and even a pond somewhere in the garden which they could not locate due to overgrowth. We were personally responsible for fixing all of this and making the property livable. Once settled expect a multitude of unannounced visits, and if any issues with the properties appear, rest assured you will be completely and entirely on your own to sort them. Upon moving out, they decided our own clean of the house was insufficient and were charged nearly 400 pounds in cleaning fees, honest I would not have been upset with this bit had it not been for the fact we moved in with the property in a state equitable to a frat house during spring break. Additionally, should you decided to move forward with Martin & Co. (which I cannot disadvise enough) make sure to photograph and document any issues you find, or be prepared to be charged outrageous rates to fix problems you did not create. I promise you, you would be better off in a cardboard box in the street.
1/5
TrustpilotWould not recommend at all!
We have had an awful experience with Martin and co and I would NOT recommend. From the start it was impossible to contact a letting agent and we had several changes of agent throughout the tenancy. The energy and water accounts had not been closed and were not closed for a long time when moving in. This made it extremely stressful trying to make a switch and get settled in our new house. Since moving out ( over a month ago) we are yet to receive are deposit back and they have tried to charge us extra including for objects that were never in the property. Since receiving our final deductions email they have tried to email us several more times adding costs that are not on the inventory and were not noticed by the external property inspector who visited our house immediately after we left. I could go on but if you want an easy and swift experience do not use Martin and co. They are very unprofessional and should not be trusted.
5/5
GoogleGreat service as usual. Thank you Robert, Katrina and your fab office staff. Always so helpful.
1/5
TrustpilotI wish there was zero stars option
I wish there was zero stars option! Absolutely awful. I don't know if I should start from the zero support line when you have major faults like no water, a leaking ceiling or a broke dishwasher!And don't even get me started on the theft that begins when you end your tenancy, they rip you off like no other! And when you agree on the amount to be deducted they just think they can play you and send you less than the agreed amount.AVOOOOIIIIDDDDDD!
1/5
TrustpilotExtremely disappointed and upset with…
Extremely disappointed and upset with Croydon branch!!!
1/5
TrustpilotShame you carnt give 0 stars on review
Shame you carnt give 0 stars on review! Stay away from this company they are a disgrace moved into the property considering everythink going on with covid they came out to property and gave me the keys but now we have moved out i carnt be there when they do the inspection because of covid so basically they are up to somethink to stop me getting my bond back,moved into the house filthy it was repairs done by cowboys then need doing 2 weeks after again because they havent been done proply in first place.then they say they will send you emails and they dont or when they do they make no sense! Pleased im out of there property and i advise everyone to stay well clear.
1/5
TrustpilotAbsolutely rubbish as an estate agent
Absolutely rubbish as an estate agent. And have even worse landlords on books. Lived in a house for nearly half a year nothing but issues. And nothing was done. But straight on case if was something that suited them. Nightmare getting bond back after leaving the house in lot better condition then got it. We had freshly decorated. As when moved it house was dirty from top to bottom and drawings all over. Then seen house back up for rent with original pictures on. I honestly feel sorry for the next victim they get in this property. Everyone needs to realise how much they don't care about tenants just money money money. Would highly recommend avoiding them at all costs regardless off your current situation. As it will only be worse by using them as an estate agent. Martin and co as well as landlord should be on a watch list for everyone to avoid. Hope no one has to experience what we did. Also the repairs carried out in the house was terrible. Just AVOID !!!!!!!!!
1/5
TrustpilotTried to arrange a viewing
Tried to arrange a viewing. I was told they were trying to organise it with current tenant.However after numerous calls to office, two of which were answered in an unprofessional manner, I received an email which made no sense and contradicted what I was originally told. On following this up and asking for an explanation I received another email which avoided the question. The property mysteriously ‘vanished’ off their website. I can only assume it had been let.I would not recommend this agency.
5/5
TrustpilotEverybody I spoke to at Martin & Co…
Everybody I spoke to at Martin & Co have been super helpful I really appreciate all of their help and they have made moving so easy for me aswell. Amazing service from start to finish and what a credit your team members are to your branch in Saltaire. Thank you all again for all of your help. Morgan
5/5
GoogleThe check in process was one of the smoothest and most comprehensive I have experienced. Everything was ready to go at the specified time and it really started the day off well.
1/5
TrustpilotJust awful lettings agents
Takes months to get anything fixed, hires the least competent people to do it, makes ridiculous claims on your security deposit at the end, and just lets random strangers into your house when you're asleep to do viewings without getting prior permission.They're just awful people who don't care. Try somewhere else, you don't want to put the roof over your head in their hands.
1/5
TrustpilotRang to arrange a viewing on a rental
Rang to arrange a viewing on a rental, told the woman on the phone the name of the road the property was located and was met with 'which one? We have a more than one there' now I wouldn't usually take offence but the tone was very abrupt, and if that's the case that they have a few maybe include something on the website that indicates that particular property. I was also promised a ring back with a potential date to view! Never received a call. Guess the property market is booming judging by the attitude over the phone.Shame you cannot rate 0 stars.
1/5
Trustpilotwouldnt bother if you actually want somewhere to rent!
I understand it is a busy period for estate agents at the moment but for the last two months the lack of response, help, or just common decency has been shocking if you are looking for a rental I really wouldn't bother, I know they seem to have all the properties in the Kent area but do yourself a favor and look elsewhere! you could have the deposit, first month's rent, and more and probably still wouldn't get an explanation as to why you didn't get the rental you went for.
1/5
TrustpilotWorst agency I’ve ever rented through
Worst agency I’ve ever rented through. Rude staff,incredibly incredibly unhelpful. Lost my key from the blocks entrance 3 months ago and I still haven’t been supplied with one, nor has it been mentioned again. Agency sending me aggressive emails, requesting access to the flat for a gas check, claiming they’ve been trying to get access for months, but it’s the first time they contact me with regards to this. Very unprofessional and unorganised! Avoid at all costs!!!
1/5
TrustpilotIneffective customer service, exploitative about deposit
Martin and Co have been poor landlords. Other reviews say “For some reason it's acceptable to them to just not reply to your emails?” and “we have logged several maintenance issues all of which have basically been ignored”, this is so true. They refused to show us how to work the heating, or send someone round for this, the entire time we lived in our house - despite our house being on three separate brands of thermostat and even an electrician we called didn't understand the manual. Very long delays responding to requests about simple things like broken dishwasher, drawers, light fittings, blinds etc. We took broken household items to the recycling for them, then they claimed it was "missing" and tried to charge us. We replaced the microwave as the other conked out, requested but never got compensation for that. Having thoroughly cleaned the house prior to leaving, we were given bizarre assertions such as "mattress stained" - we are only lucky that we have clear photographic evidence this is a lie, because otherwise they'd have taken most of the deposit. Assuming the independent deposit company will fall in our favour as we have plenty of evidence.
5/5
TrustpilotGreat experience
Martin & Co Bath manages the property we are letting since 2019. They have been very helpful the whole time. Maintenance issues have been addressed promptly. One issue that we are particularly happy with is pets. Martin & Co have been accommodating since the beginning of our tenancy (and thanks to the landlord), and now that we are looking for a new place, they have provided a reference letter regarding our dog, which can make a difference in a lettings market that is still pretty much pets-averse.
5/5
GoogleRobert and his staff are first rate real estate and property management agents - I wouldn't hesitate to recommend them to anyone looking to rent their property or to find a new rental home. Willing to go the extra mile with a friendly, professional and efficient service. They're the best agency in the area from my 10+ years expereince with them. Simple really.
1/5
TrustpilotBeware of this estate agent
Beware of this estate agent, recently we put an offer on a house and was told that they had multiple offers over the asking price. We decided to put a higher offer in, and it was accepted. We started to have doubts that we had been con to increasing our offer. So we pulled out. 4 weeks a later house is still on for sale. It’s highly unprofessional to lie to buyers to push the price up.
1/5
TrustpilotAppalling Custom Service
I have to ask that if they don't want to talk to people who want to rent then don't do it. Every time I speak to Martin & Co it is like they might catch a disease from me. They put the virtual tour of properties online and then insist on you have to go through the same thing with them. Woe betide you if you question this. I simply pointed out that all other agencies arrange viewing immediately. I was arrogantly put in my place and that he would decide who would see the property.Message to Martin & Co; not all renters are unwashed plebs. In fact, most of them are not. It would kind of you not to treat us like it
1/5
TrustpilotAvoid like the plague
I just had a call with someone from this organisation and they were so completely and utterly rude - I had to end the call early with the line "Thank you for wasting my time."Their listings NEVER specify if they allow pets (which in all honesty - they DON'T under ANY circumstances) even though they'll lie and say they're "considered".If you enjoy having your time wasted by morons I can't recommend them highly enough.If, however, you value your sanity and time - avoid them like the plague!!
1/5
TrustpilotWhat customer service? All in favour of the landlord.
I am shocked and appalled at the so called ‘customer service’ of this company! They have treated us appallingly. We have rented a period property in Falmouth for over 2 years. During the this time we have logged several maintenance issues all of which have basically been ignored. They have ‘lost’ our revised signed inventory log of when we first moved in and are quoting off the blank one stating issues that we need to fix, and pay for ourselves even though this was logged as lost/broken when we first moved in. For example there were no smoke alarms fitted, toilet seats were rusted off and broken, waste pipes were leaking and the garden was so overgrown it did not receive any light. We have spent our own money replacing torn carpets, fitting broken locks to windows, replacing snapped waste pipes and much much more. All because it was logged, never fixed and became too much of a safety issue with 4 children in the house. Our property manager has constantly treated us like tenants who purposely break things. It has all become too much for us. We would rather struggle and move out than continue dealing with this company however with limited family properties in Falmouth we are stuck in a catch 22.
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Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tonbridge.
