Trusted Agent profile · Tonbridge
★★★★★
1,013 reviews across 3 platforms
126, High Street, Tonbridge, TN9 1AS
Martin and Co's office in Tonbridge, at 126, is rated 2.4 out of 5 across 1,013 reviews on three platforms, including 149 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tonbridge.
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Service the team are really…
Excellent Service the team are really friendly and personalise the service that you receive.Josh was really helpful and professional at the first viewing and Amy, Hannah and the team worked quickly and have been really officiant to complete our move Thanks so much
1/5
TrustpilotDO NOT DELETE/REMOVE HONEST REVIEW(S)
Why do Martin & Co constantly remove honest reviews?Is it because honest reviews give 1 (preferably zero) Stars?Martin & Co need to accept that their POOR rating is (and always be) higher than their Excellent/Good rating.Instead of deleting these honest reviews, strive for perfection in ALL Offices/Branches!
Hello Ms Lowe, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
TrustpilotExcellent
Having looked for a property for nearly 8 months, I had come to loath interacting with eattae agents. Martin and Co was a breathe of fresh air, specifically Claire in the Tamworth office, who was exceptional. Sadly we have not managed to get the deal away this time but I look forward to seeing what they have coming on in the future. She is a credit to this company.Ed
1/5
TrustpilotNot responsible
They are the worst letting agency I come across in the UK, they won’t respond to any complaint for months , we need to do multiple follow ups for any work to be done, they won’t bother about tenants issues / problems with the ongoing maintenance issues in the flat. I definitely never recommend to anyone to go with this agency.
5/5
GoogleGreat team, very professional and always happy to help. I’ve read some of the other reviews and am very surprised by what has been said. This has not been my experience at all it seems like a totally different agency?
Samantha - thanks for your kind words. It's tough fighting against a vindictive campaign of hate, but your comments are a great help, especially to our staff who work so hard to provide a first class service to our customers.
5/5
GoogleMartin and Co are very pleasant to deal with and always keep me informed and reply to queries promptly and efficiently. I have another rental property in London with another management company who are hopeless compared to Martin and Co.
Gerald and Rosamond - thak you for your positive review.
5/5
TrustpilotHelpful and friendly negotiations!
Just going ahead with a property in Falmouth. Had the best help from Danielle Mankee who has got me the property I really desired. Very friendly and professional approach. Incredibly quick and smooth negotiations. Always at the end of the phone to help. Thank you Danielle!
5/5
GoogleWe have been renting our houses through Martin & Co.for last 10 years and have found them very professional and prompt. they got us new tenants with in few weeks so did not loose any rent. they arranged property viewing professionally and shared feedback promptly. The staff is very helpful and kind. I am very happy with their services and will continue with them for long time
5/5
GoogleI have been a tenant with Martin and Co for 4 years now and have found the team to be really helpful with any issues we have had. They are always on hand to help out when they can.
John - many thanks for your review - nice to hear from a real tenant!
4/5
TrustpilotGloucester
No issues what so ever! Me and my partner are first time buyers and we had all the support we needed from the company especially Adam Sambell. We are based in Gloucester and wouldnt hesitate to advise any other buyers to use Martin & Co. Thank you
1/5
TrustpilotUnprofessional
Unprofessional and difficult to deal with.
1/5
TrustpilotWant a laugh?
Currently sat in a house with patio doors that won't close, it's 0 degrees and also a security issue.They'll have someone come back to me in the morning apparently. No rush Martin and co.... I'll just gladly sit here with icicles on my balls!
Hello Paul, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotAbsolutely useless
Absolutely useless, phoned Friday and Saturday and was informed lettings would call me back, it’s not the first time it’s happened with this company either, called them since 9 this morning and nothing, how can you call yourself an estate agent is laughable
Hello Chris, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
Trustpilotthis agency is not serious and it discriminates
this agency is not serious and it discriminates against disabilityafter several emails and 15 days of confirmation of reservation as well as confirmation of payment this agency has refused the reservation of a room for a disabled personDate of experience: November 17, 2022
Hello CTH, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
GoogleVery helpful and finished whole process very quickly while approached for renting, but very unprofessional while left the house. Not interested in refunding deposit. We didn't put single nail on the wall & still they r charing us £900 for repainting, not because of normal wear and tear, but due to scuffs and marks. The agency for inspection of house at the end of tenancy was not at all reliable. We vacated house 3 weeks before hand over & they commented that the house has odour of food, unbelievable. I won't recommend to anybody even in my wildest dream.
5/5
TrustpilotRecently used Martin & co to buy a new…
Recently used Martin & co to buy a new rental property and find me a tenant. Emily was first class and great help with the buying process.Janine was first class. Can’t thank her enough.Both very professional and I will certainly use them again.Thanks ladies!!
5/5
TrustpilotVery responsive Reading team
Very responsive team in the Reading (Whitley Street) office. Stephen Dyal has been particularly helpful in resolving any issues we have had, being on hand at any time, including coming out to fix our boiler at the weekend. Thanks Martin & Co Reading team!
1/5
TrustpilotPoor care of tennants
We rented a property through Martin and Co. Would never do so again. Despite problems with the property we didn't create a fuss and made the best of it. On leaving we left the property spotless but were charged for several hours of cleaning including cleaning of grout in the bathroom shower. Sure that was in the contract. But it really amounts to abuse of tennants and profiteering.At one point we were asked to allow the entry of a plumber to inspect the boiler. My wife came home early only to find the plumber in our bedroom, which was odd given the boiler was in the kitchen. The following week I noticed my passport was missing. It never turned up even upon leaving the property 3 months later. Martin and Co were rude and patronising on informing them about the missing passport, they couldn't understand why someone might take a passport. "Identify theft" clearly wasn't something they'd heard of. Disgraceful company. Avoid.
1/5
TrustpilotI would not be writing a negative…
I would not be writing a negative review unless I thought it was necessary. If you are letting a property beware. It’s a shame I have to write this review because the initial move-in went quite smoothly. So for the first 8 weeks (throughout winter) the heating didn’t work. After many weeks, approximately 8. Of back and forth emails and telephone calls and going into there office to complain it eventually got done.So since leaving the property and trying to get my deposit returned, there have been a few discrepancies. Though firstly I would like to add that I had a tv on the wall, so had filled the wall holes with filler, though I never got round to painting over the small area. Though I have been told that I have to pay £300 for this to be painted, and the bathroom ceiling because of condensation ! £50 to mow a 6x8 ft piece of lawn And £150 to have the property cleaned. All of which was done thoroughly before I left. Which I have receipts for steam cleaning the carpets and painting the white walls of the property, both by highly reputable businesses in Leamington to bring back to the exact standards what were met when I arrived.This is ongoing and I’m refusing to pay the costs I’ve been presented with. Be aware.
5/5
TrustpilotThe staff at the Cardiff office were…
The staff at the Cardiff office were great. But Steph was a legend! So polite, so helpful and great communication skills. Made it all so much easier. Having used a few places this office was the best so far.
5/5
TrustpilotThis has been my first time renting a…
This has been my first time renting a property, I was dreading it! But Cerys has been professional and efficient. The whole process was painless. She explained everything and was really helpful. Definitely recommend Martin & Co. Fab team. Rochdale Branch
5/5
GoogleI have known Robert and his team for years. Always courteous always helpful and alway professional.
1/5
TrustpilotAVOID WHEN POSSIBLE: DISCRIMINATORY AND UNPREFESSIONAL
AVOID WHEN POSSIBLE: DISCRIMINATORY AGENTSI have been looking for a property to rent for a while. On Monday morning I was refreshing rightmove when a property listed by this people appeared. It ticked all of my boxes, so I immediately (within 2 minutes of the property appearing online) I sent them an email showing clear interest and requesting a viewing, including my non-British name. I was emailed 6 hours later saying they'll be in touch. I did not get a reply until the next day in the afternoon, where I was told the property already had "a couple" of viewings, and most likely the landlord will take them (notice, no offers where made at that point). After that I called several times, once being told someone would be in touch with me and they never did. I was ghosted for another day until I was fed up and called on a Wednesday. On the phone they put on this pantomime of trying to help, they even offered me a (to be confirmed by current tenet availability) a viewing for the next day in the early morning. This was at midday Wed. I heard nothing about them until the afternoon when at 17:29, one minute before their offices close, the same agent that ghosted me all week send me an email saying a let was agreed. In a market that moves so fast, I was not able to get a reply in less than within 24 hours, even less a viewing!PLEASE AVOID! I hope there would be an official entity to which report this.
5/5
TrustpilotI recently moved in to a property…
I recently moved in to a property through Martin and co, and right from the start louise and Martha made the while experience perfect. Such lovely ladies they are a real credit to the company nothing was to much trouble. Thanks again Natalie xx
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tonbridge.
