Bairstow Eves South Ockendon reviews

★★★★★ 5/5

Google

I am so so happy I chose Bairstow in South Ockendon for the Sale of my Flat. The team there were all amazing. Shout out to Nicola, Demi and Adam especially who all played pivotal roles in getting my move across the line. The team at Bairstow South Ockendon secured me the sale price I wanted, and really kept the process moving as smoothly as possible despite some pushy developers at the top of my chain. The team were always contactable and if I couldn't reach the person I needed they'd get back to me ASAP which was really reassuring. It was my first time going through this process of buying and selling a property and I couldn't be happier with the service I recieved. They really went above and beyond my expectations and I couldn't recommend them enough! Thank you!

Jack · 1 November 2025

★★★★★ 5/5

Google

I sold my house through Bairstow Eves south Ockendon. I dealt with Nicola from the sale onwards. Nicola went above and beyond to get the sale to completion. I honestly don’t think it would have happened if it wasn’t for Nicola’s hard work and persistence. Nicola constantly chased the solicitors and never fobbed me off, she was always willing to listen to me and let me vent my frustrations. Whatever needed doing Nicola got it done without question. Thank you Nicola for your hard work over the last 6 months, I appreciate it.

Emma · 24 September 2025

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 5/5

Trustpilot

Professional and committed

We couldn’t have hoped for a better estate agent than Bairstow Eves. We had top class service - professional, friendly, diligent and 100% committed. Jane Crosland guided us expertly through the process of selling our family home, gave brilliant advice and her experience in pricing and marketing were invaluable (and spot on). We were lucky to be in safe hands with Jane. Throughout Rob, Donna and Tom kept us fully updated on every step of the sale and took time to answer all our questions promptly. We were delighted with the outcome and would recommend Bairstow Eves to anyone looking for a successful, stress-free sale.

V · 2 April 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

Demi and Nicola, at the South Ockendon Branch were so helpful throughout the whole process of selling our property. Always returned calls and emails, gave a first class service. Chased buyer and solicitors on both sides to try and help with progressing the selling process. Our thanks to both of them

Rosslyn.powell · 3 April 2025

★★★★★ 5/5

Google

Having finally completed on our purchase, I would like to thank Nicola, Demi and the team at South Ockenden for being most helpful and assisting where possible. I would have no hesitation in asking them to take care of any future sales or purchases.

Filomena · 25 June 2025

★★★★★ 5/5

Google

Suman was extremely helpful in explaining the process and assisting us. His clear communication and friendly approach made the experience smooth and efficient. He’s an excellent team member and a great asset to the company.

Hademxa · 20 September 2025

★★★★★ 5/5

Google

I still remember our first call regarding the viewing of (now) our property. The viewing went great as George did a thorough viewing, and Demi and Lucy looked after us until the completion date. Demi has been an incredible and extraordinary estate agent, liaising with us and the sellers for every enquiry made. Can't thank Bairstoves for hiring such individuals who regard customer support, care and service as one of their prime tasks. Their knowledge and understanding of how hectic these transactions can be for first time buyers; and assistance with these difficult and vulnerable circumstances has left us with overwhelming gratitude and gratefulness which has been much appreciated and obliged. Well Done and Big Shout Out to Team South Ockendon. 👏 Dr. A Rehman

Arsala · 12 November 2023

★★★★★ 5/5

Google

After a long drawn out rollercoaster of a ride I can’t recommend these guys enough especially Garry Wilson, who after a year of ups and downs went over and above to help us get moved. Long story short we were messed around by the people we bought from for over a year to the point where we lost our buyer and thought we were never going to moved, with the help from the team at south Ockendon we managed to get a new buyer and get everything rushed through in time so we could still move. We had a lot of problems to deal with but we managed to get through it all, 100% we have Garry to thank for that in his words ours was the most difficult purchase he has had to deal with in 25 years. Garry Thank you for everything you and your team did.

Ken · 12 November 2023

★★★★★ 5/5

Google

May I say that my experience with this office has been nothing but greatly satisfying. The management of my sale, ranging from their initial assessment and write up, to advertising and marketing has been superb.The office manager, Garry is an experienced property sales manager on the one hand and an innovative team leader on the other, equally too are his staff, Rhianne, Demi, George and the financial advisor Mohammed who have each demonstrated effective communication skill and knowledge of their art. I would certainly recommend them and the company to my friends and family & Thank Garry and his team aforementioned for such splendid work.

Rowland · 12 November 2023

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

★★★★★ 5/5

Google

A Blairstow Eves in South Ockendon- RM15 , Great 👍 Estate Agent. They’re all so professional, friendly & so helpful specially Charley , Mohamed & Demi. Simply to understand & quick & reliable. I specially thanks to Charley for all viewings & Mohamed for all mortgage advices words 10/10. I will be a great & value your costumer in the future. Well done you & all the best in the future.

Michael · 15 April 2024

★★★★★ 5/5

Google

I would like to thank Gary at the south ockendon branch for all his efforts and hard work with ensuring the sale of my flat went through. We had a few obstacles in the way however he made sure he did everything he could for both me and the buyer to make it work .He kept me updated throughout putting me at ease and went above and beyond to sell the flat at a very busy period!

Henna · 12 November 2023

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

Thank you Bairstow Eves for all your hard work with selling our house. It was a tough process but you helped us to get it all done. Thank you Nicola, Demi, Charlie & Mohamed. We couldn’t have done it without your support. We wish you continued success. Best wishes.

Fathima · 24 November 2024

★★★★★ 5/5

Google

Garry Wilson and the team provided an excellent service when looking to sell my property. Garry went above and beyond to help get buyers through the door and within days I had 2 offers on my property. I have used this branch in the past to sell another property which achieved asking price offers. I would definitely use the team for future property sales and cant recommend highly enough.

Janice · 12 November 2023

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024