Trusted Agent profile
★★★★★
17 reviews across 2 platforms
New Smithy Avenue, Thurlstone S36 9QZ
NEWETT HOMES LIMITED's Thurlstone office at New Smithy Avenue is rated 4.3 out of 5 across 17 reviews on two platforms. The 15 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Thurlstone office, from every platform, shown as written. First names only.
5/5
TrustpilotLove our new home!
Weve just moved into our Hammerton at Highmoor Gardens this week, we absolutely love it, its beautiful. Very few minor snags. The Newett team have been amazing, Jen and Beverly have been a massive help as we had issues with our solicitors and sorting completion but they helped in every way they could which we are super grateful for! Jaime and Josh were great at our site visits and very knowledgeable with any questions we asked. Thank you!
5/5
TrustpilotBeautiful homes, excellent standards & customer service
I moved into my new build home by Newett Homes at The Heath, Fenay Bridge in November 2025 and couldn’t be happier with the experience. From my first visit to view the show house the lovely Belinda quickly answered all my never ending questions and patiently waited as I chose my fixtures and fittings. Communications were always clear and prompt and I was kept informed at each stage of the build. Belinda has been incredibly helpful, professional, and attentive, making the whole process smooth and stress-free.
5/5
TrustpilotLovely houses, fantastic service
We are in the process of buying a house with Newett homes and we couldn't be any more satisfied. The sales advisor, Angela, has been brilliant. From our initial meeting where we were decided which property to go for until now we're picking our the finishings we have found her warm, friendly and knowledgeable. She has guided us through the part exchange process and made it as straightforward as possible. The house is looking great, we're impressed with the build quality and everyone we've met of site has been friendly and helpful. I would definitely recommend Angela, Newett homes and Scholars gate to anyone.
1/5
TrustpilotAvoid Newett Homes like the plague
Avoid Newett Homes like the plague. Their customer service (once you’re in the property) is nothing short of appalling. They take a lifetime to respond to you and when they do respond, it’s only to say they are “still working on your request” but nothing actually ever gets resolved. We have a list of outstanding work needing to be corrected, from leaking showers, fences not installed correctly and now falling down, shower screens not fitted properly, guttering hanging off and many more, and Newett have zero appetite to get any of it resolved. Their workmanship is significantly substandard compared to other new homes we’ve had, and their approach to customer service makes the whole experience unbearable. This is the first and last property I’ll purchase from Newett Homes. An utterly terrible experience.
5/5
TrustpilotViewing & choosing Newett Homes
We drove a long way to visit Scholars Gate as we preferred smaller developments. It did not disappoint! The icing on the cake was communication between sales executive, Angela, who was very informative and professional. No pushy sales tactics were used and she was very honest and open with us. A great ambassador and an asset to the company!
5/5
TrustpilotAbsolutely Fabulous
I absolutely love my new Newett Homes home; I’m so happy living here. I am extremely pleased with the quality of the building, both exterior and interior. I’ve had no major issues at all, any minor issues, such as a door that started sticking a bit, were dealt with the same day I mentioned it.
5/5
TrustpilotTara the sales advisor has been…
Tara the sales advisor has been extremely helpful with all the information and processing of documents. She’s been very friendly and has answered any questions when needed, overall she has provided an excellent experience!
5/5
TrustpilotExcellent Customer Service
The House buying process has been incredibly straightforward with Newett Homes. Belinda, Caz and Ryan at 'The Heath' have been incredibly helpful, approachable and personable. Any questions or queries that I had were discussed and resolved promptly and quickly.
5/5
TrustpilotExcellent experience
I have had an excellent experience with Newett Homes and am very happy with the build quality. I completed this week and everyone I have come across throughout the process has been helpful, informative and supportive.
5/5
TrustpilotI have had nothing more than 100%…
I have had nothing more than 100% satisfaction from all my meetings with Tara at Newett Homes. She made the process very smooth and less stressful.
5/5
FacebookWould recommend in a heartbeat. Newett homes have been absolutely brilliant from start to finish. Any bumps along the way I knew I could call them and they’d always be on hand to help. I would be here writing all day if I had to list out all the ways they have been amazing. We would buy another home from Newett tomorrow if we could.
Thank you so much for your recommendation, Eva! We're so happy you had a great experience with us and we hope you enjoy your new home at The Limes.
1/5
TrustpilotAvoid
Bought a detached new build. Paid way over the odds. Feels like a cheap build and we have had lots of issues - which continue to remain unresolved after months. Save yourself the hassle and avoid buying from them.
5/5
TrustpilotGreat house
Great house I couldn’t be more delighted with it. I’m very settled and if there’s a problem there’s always a helpful person on hand or phone. Nothing is too much trouble.
5/5
TrustpilotWe visited the Sales Office at Scholars Gate to meet Angela.
We visited the Sales Office for our appointment with Angela. She was very helpful and able to answer all our questions.
1/5
TrustpilotPlease don’t make the mistake of buying…
Please don’t make the mistake of buying one of these homes.
5/5
TrustpilotBrilliant company
From start to finish, we had a brilliant experience purchasing our forever home with Newett Homes.
5/5
FacebookJust moved into our new home on The Meadows, Dishforth. Really impressed with the quality of the build and the internal spec. Integrated appliances are a lovely touch and the little details like the ‘Ring’ video doorbell make it feel extra special... above all of this, the thing I am most impressed with is the customer service. Both Sam (sales negotiator) and Andy (site manager) have been instrumental in making the move hassle free. The few snagging issues we have had were quickly addressed and they were sympathetic to our concerns. We would fully recommend Newett Homes and I will certainly be buying another in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
NEWETT HOMES LIMITED's Thurlstone office has 17 reviews across two platforms: 2 on Facebook, 15 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
NEWETT HOMES LIMITED is rated 4.3 out of 5 across all 17 reviews, checked 9 October 2026.
NEWETT HOMES LIMITED, New Smithy Avenue, Thurlstone S36 9QZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.