Trusted Agent profile

Bradley & Lacy The Strand reviews

3.7

★★★★★ Good

20 reviews across 2 platforms

1 Field Place Parade, The Strand BN12 6BS

Bradley & Lacy's The Strand office at 1 Field Place Parade is rated 3.7 out of 5 across 20 reviews on two platforms, including 14 Google reviews rated 3.4. Checked 9 October 2026.

3.4 / 5

Reviews on Google

This office

4.3 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the The Strand office, from every platform, shown as written. First names only.

5/5

Google

We have had the pleasure of working with Darren and the team selling our house in Goring. Throughout what has been a turbulent time due to the cost of living and political climate(thanks Kwasi). We have finally exchanged and completing this weekend. Through all the hurdles they have been there with advice and helped and I have to say certainly earnt their fee with the number of viewings generated. If you want to sell listen to the advice especially about pricing strategy. Others might offer a larger target price but Darren will help you get the right price for the market. .

Will · 4 May 2024

4/5

Google

Having never heard of these guys before, whilst looking for a property to purchase, I found one which was suitable through these. The viewing was great, relaxed and enjoyable with a non pushy attribute to it (unlike some I've walked away from). Kept in touch regularly with Darren who was happy to offer advice and support throughout the process of buying especially when it's complicated.. Found when needed a document for a mortgage application, it was sorted extremely quickly and overall a great reliable estate agent in the heart of the local area this establishment serves. Would recommend.

Zeon · 24 December 2025

5/5

Google

Bradley and Lacey were amazing to work with. Professional, responsive, and incredibly knowledgeable. They made the whole process easy and stress-free. Highly recommend

David · 24 February 2026

5/5

Google

Always a pleasant experience using Bradley & Lacy to let my property, they were very quick to advertise my property and to sort through and find the best tenants for my property. I have never had any complaint with the service, and feel that i am kept notified of any changes at all times. Would recommend Darren and his team

Lauren · 24 March 2014

1/5

Google

They haven't returned my emails, calls or voicemails regarding a property. When they did, they were discriminating. I wouldn't do business with them. I had a deeply upsetting encounter today with Simon.

Zita · 22 March 2025

1/5

Facebook

Now that my sale is over, I am inclined to be totally honest about my experience with Bradley and Lacy. I asked them to come and value our flat before Christmas as we wanted to put it on the market. Darren came across as being very friendly and as they were opposite our flat and I'd seen they had sold a few on our complex, I thought they'd be a good start.First of all, Darren wanted to put it on the market for £199,950, which would have meant it wouldn't have hit the searches for the £200,000, putting our exposure to potential buyers at a disadvantage.I was very honest from the start and told Darren that I had several estate agents coming to value the property, however Darren still posted the particulars to me, which I kept to one side whilst I looked at our options.Darren called me a week later and asked me if we were ready to put the place on the market at which I reminded him we were still doing our research and he gave me a long speech about how he knew the complex better than anyone else and that I just had to say the word and it'll be on the market. They'd even put the board up out the front without our say so. When I called the next day to tell him I had decided to go with another agent he literally shouted at me down the phone. He called me a liar and told me I'd made false promises to put the property on his books. He also belittled the estate agency that I'd chosen over him, which to me is just appalling and very unprofessional.To add insult to injury, a month or so later he put a flat on his books, in the same block, that was in poor condition, for more money!I would NEVER recommend this estate agency. He shot himself square in the foot, as I would have considered going to them if I'd not received satisfactory service from my chosen agency. Since then I have spoken to several people who have had dealings with Bradley and Lacy and they have also said how appalling they are. Shocking customer experience and how rude you are to insult other agencies who have clearly got it so right, when you have got it so wrong. They also don't use all of the property app platforms, so if you do use them, you will not appear on Zoopla or On The Market. Really behind the times and not approaching a changing market.The selling and purchase agents I had experience with were amazing.And don't bother putting a hoity toity response to my review, because quite frankly, anything that comes from anyone from Bradley and Lacy is garbage.

Emma · 26 September 2021

5/5

Google

I would like to praise Will Lacy for his outstanding customer service, attention to detail, friendlies, helpfulness, politeness. He always goes an extra mile, shows interest, and resolves all the matters with great consideration and customer satisfaction. Thank you for all your help and kindness.

Elizabeth · 1 December 2022

1/5

Google

Happy to allow bad tenants get away with murder as long rent is paid. And completely ignore the complaints made by the tenants neighbours.

Raymond · 4 May 2024

5/5

Google

Darren has been very helpful. Provided an excellent insight into the market.

Qasim · 6 May 2018

5/5

Facebook

I would highly recommend Bradley & Lacy estate agents. Great use of software / virtual tours to show case our property.They are friendly, honest and down to earth. I found they were always willing to help and made that transition of moving go a lot smoother.

Ross · 29 September 2021

5/5

Facebook

Absolutely excellent estate agents. Friendly, honest & reliable & don't surprise you with hidden costs & rules like other estate agents. Would never use anyone else

Carrie · 19 November 2017

1/5

Google

Section 21 for reporting a, long term leak..... Nah thank you

Ashley · 24 March 2021

5/5

Facebook

sensible fees on renting

Harry · 5 February 2019

5/5

Google

Very helpful

Margaret · 5 May 2023

1/5

Google