Every review we hold for the The Ridings office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe agent Kelly is hands down the worst person I have ever dealt with. She is extremely rude and clearly thinks she is more important than she is. Her arrogance is unbelievable for someone who cannot even string a sentence together in an email and i also spoke with a man on the phone who clearly has below par intelligence. I was recommended to them to deal with someone called Rob. I was told he had left the business. Having read the reviews he was clearly the only decent person in the company. Avoid them at all cost.
R · 15 April 2024
★★★★★ 5/5
GoogleRecently sold our house and bought another all through Shillan. Kelly was brilliant, really on the ball throughout and proactive. Hayley and everybody else we spoke to at the office were great. Can highly recommend.
KG · 25 March 2025
★★★★★ 5/5
GoogleRecently I sold my house via Shillan property.
Carl and the team were superb in their handling of the sale, keeping me informed at every stage.
I had a requirement to move before a specific date, and Carl work very hard to line up all the parties to ensure this date was met.
The whole experience was managed expertly, and professionally.
I have no hesitation in recommending Shillan Property, and will have no hesitation is working with them again.
By far the most professional and courteous Estate Agents and Property Managers I have ever worked with.
Neil · 9 June 2015
★★★★★ 1/5
GoogleRented a property from shilan, most of the staff are nice but the owner or manager Kelly is to rude and has no customer service at all. Forgets to do things we required and has no respect. I would not recommend this agency to anyone.
Carlos · 16 April 2023
★★★★★ 5/5
GoogleWhat a refreshing experience. Rob was both attentive and patient with all of my questions, he helped guide us through the whole process, we are particularly grateful for how honest Rob was with us, never giving us unrealistic expectations, like several other agents had. Rarely am I pleasantly surprised by such fantastic service!
Natalie · 8 June 2019
★★★★★ 5/5
GoogleI recently purchased a property through Shillan and was very impressed with the levels of service. Rob was very personable and easy to deal with and his non salesy approach was key for me in completing the sale. From start to finish Rob was …
Sam · 14 April 2020
★★★★★ 5/5
GoogleShillan Property, especially Rob, went above and beyond for us during our purchase. Couldn't recommend highly enough. Having previously had bad experiences with other agents. Would give 10 stars if possible
Charlotte · 14 April 2021
★★★★★ 5/5
GoogleWe have recently just sold through Shillian property, which has been an absolute pleasure. Rob and his team have always been on the phone and have help us along a tough journey. …
Gene · 14 April 2020
★★★★★ 1/5
GoogleAvoid this agency at all cost.
The manager is very unprofessional.
If you find a property through them, don't take it. As nice as it might be, it won't be worth the trouble and frustration you will face due to them.
Frederick · 15 April 2024
★★★★★ 1/5
GoogleI contacted shillan property regarding a house rental , lady on the phone took my name and number and said she would contact me to let me know when viewings will be avaliable, I heard nothing back so I got my partner to ring the estate agency today to find out that viewings for the property had already taken place . Very unprofessional.
Bronach · 14 April 2022
★★★★★ 5/5
GoogleRob and the team at Shillan are welcoming, personable, professional and always willing to help. Couldn't recommend then enough!!
Declan · 14 April 2021
★★★★★ 5/5
GoogleCarl has always provided a caring, personal service when it comes to house selling. He has many times valued our house and offered advice on alterations to make the property more sellable. So we would just like to say thank you so much for all the help, your service has been exceptional over the years. From Matt & Lena
Matt · 8 June 2016
★★★★★ 5/5
GoogleThank you so much for all your help, hard work and advice throughout our move and making the process as "stress-free" as possible !
We are both extremely happy and excited to be moving into our new home. So once again, thank you for helping make it possible.
Best wishes
Rob, Amy, Lily (the dog)
Neil · 8 June 2016
★★★★★ 5/5
GoogleWe have had the most stress free and pleasant experience of selling 3 houses with Shillans. Rob has kept us informed every step of the way! He managed to sell our houses for a very good price in this unusual climate! Always gets straight …
Chris · 14 April 2021
★★★★★ 5/5
GoogleWe have been working with Rob for a couple of month's now and been extremely impressed with the service all round! It's always great to work with the team at Shillan and nothing ever seems to be an issue for them! …
Dor-2-Dor · 14 April 2020
★★★★★ 5/5
GoogleThank you for your expertise, guidance and most importantly the unique service you provided for me, which I know would have been almost impossible to find elsewhere.
I am enormously grateful for you have done and achieved for me in the house sale.
Ruth & James
James · 8 June 2016
★★★★★ 1/5
GoogleThe worst agency ever. You will not receive any money back from your deposit. Once you move in to the house you are on your own. Don t recommend .
Cosmin · 14 April 2021
★★★★★ 2/5
GoogleWas treated rudely and arrogantly by Rob. No customer service skills. He wanted to rail road me to do things his way as opposed to listening to my questions and needs. Needs re training.
Souki · 8 June 2019
★★★★★ 5/5
GoogleThanks very much for all you have done for us, from the beginning to the end yiou have been truely amazing. A gentleman and a professional at all times. Received from John Germa & Ian Callum Dera
SHILLAN · 8 June 2016
★★★★★ 5/5
GoogleDear Carl & Kelly,
Thank you for making the sale of my house so efficient with a great professional service from start to finish.
Best Wishes for the future.
Regards
Grant Dennis
Richie · 8 June 2016
★★★★★ 5/5
GoogleGreat to work with, on the ball and helped to keep things moving for ur and out buyer. Would highly recommend!
Laura · 14 April 2020
★★★★★ 5/5
GoogleExcellent group of people. Been using Kelly to help me rent out my property for over ten + years. I would highly recommend this company.
Sj · 8 June 2016
★★★★★ 5/5
GoogleGood property selection, helpful and friendly staff. Always listen to their tenant clientele and do their best to solve any issues.
Edward · 8 June 2019
★★★★★ 5/5
GoogleAmazing service. Friendly, efficient and always go the extra mile. Thank you
Lorraine · 16 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
