Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe team at miles and Barr have been…
The team at miles and Barr have been very helpful and Abigail Mantel has been very helpful with the selling of my house
Nigel · 16 September 2026
Agent replied · 23 September 2026
Thank you for your kind words, Nigel. We're thrilled to hear that Abigail provided you with such helpful support during the sale of your house. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotAn Excellent Company To Work With
From the very beginning of the sales process all members of the Miles and Barr team we very attentive. We were offered good advice and and at all times they showed courtesy and patience. 95% of the time they responded to our emails within a day. Highly recommended estate agent to work with. I have probably forgotten some one but thank An Excellent Company To you Sam, Kayleigh, Emily, Ross and Jordan.
Gtcollins · 7 September 2026
Agent replied · 23 September 2026
Thank you for sharing your wonderful experience with our team. We are delighted to hear that our support was attentive and professional throughout the process. Your recommendation means a lot to us, and we appreciate your kind words for Sam, Kayleigh, Emily, Ross, and Jordan. We strive to deliver a seamless experience with integrity and local expertise, and we look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotSimply the Best !
This will be the 3rd time we have trusted Miles and Barr to sell our property over the years. Each time that have been so professional and helpful at every stage guiding us through the process of buying and selling . This time we started with our valuation with Alex Munn he is a great communicator straight speaking and able to explain how he had come to his valuation giving you a good insight on an achievable price rather than perhaps have to make several price adjustments. We also viewed several properties with a lovely young man Bobby. He is really a credit to the company. He is so patient letting us take our time to view without feeling time pressure and sharing his knowledge of the property and the local area. Back at the office Maddie is busy working behind the scene forwarding those important offers always finding time to chat giving you the best advise. As we said 3rd time we have used their services and would happily recommend to any one in fact we feel they get better each time we have used them if that is possible! Certainly the stand out agent for Herne Bay
Mrs · 11 March 2026
★★★★★ 5/5
TrustpilotBecky been so helpful
Becky has been extremely helpful under quite difficult circumstances . We have relied on her to be the link with our buyer.
Teresa · 11 September 2026
Agent replied · 23 September 2026
Thank you for your kind words, Teresa. We're thrilled to hear that Becky has provided such valuable support during challenging times. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotEmily Maddie and Kayleigh were very…
Emily Maddie and Kayleigh were very curteous and extremely proactive in the purchase of our new flat. I was very impressed with this and it really does make all the difference with what is already a stressful process.
Joe · 14 May 2026
Agent replied · 24 May 2026
We're so glad to hear our team provided such courteous and proactive support during your flat purchase. We appreciate your kind words.
★★★★★ 5/5
TrustpilotMelissa kept us up to date and chased…
Melissa kept us up to date and chased solicitors when asked. She was helpful and responded quickly to my queries. Definitely recommend.
Kaye · 27 August 2026
Agent replied · 23 September 2026
Thank you for sharing your experience, Kaye. We are delighted to hear that Melissa kept you informed and provided quick support. We truly appreciate your recommendation and look forward to assisting you again
★★★★★ 5/5
TrustpilotBecky White was always available and…
Becky White was always available and easy to contact with any queries or questions we had about the purchasing of our new house. Despite some of the unforeseen complications, Becky was on hand to ease any concerns we had and to make sure all parties responded as quickly as possible. Thanks Becky!
DJK · 16 December 2025
Agent replied · 22 December 2025
We're happy to hear that the purchase of your new house went smoothly. We appreciate that the availability and support you received from Becky, your sales progressor, eased your concerns. Thank you for your positive feedback!
★★★★★ 5/5
TrustpilotHouse sale
We were kept updated with viewings and every stage of the sale. Very helpful staff and always at the end of the phone. Emily was first class keeping us up to date weekly
T · 14 May 2026
Agent replied · 24 May 2026
We're so pleased to hear our team kept you well-informed throughout your sale. Thank you for your kind feedback!
★★★★★ 5/5
TrustpilotMelissa Scarsbrook was very courteous…
Melissa Scarsbrook was very courteous and polite, cheerful and informative. We could tell there is a lot of heart in this and the care to help us the buyers and from what we have seen the vendor too. An excellent agent,
Leon · 17 February 2026
Agent replied · 23 February 2026
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you found your sales progressor, Mel, cheerful and informative. We always strive to put people first and provide seamless support. Your kind words mean the world to us!
★★★★★ 5/5
TrustpilotDenise Lumpkin has been brilliant…
Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!
Annie · 14 May 2026
Agent replied · 24 May 2026
We are so glad to hear our team provided such excellent support throughout your process. Thank you for sharing your positive experience!
★★★★★ 5/5
TrustpilotThe purchase of my property through…Miles & Barr - Folkestone.
The purchase of my property through Miles & Barr - Folkestone was a most positive experience. All the sales team members I came into contact with, be it by phone or in person, were responsive and professional. A shout-out has to go to the progressor, Emily Stickler, who kept me regularly informed every step of the way during a lengthy & at times, a frustrating, conveyancing process.
Geoffrey · 20 February 2026
★★★★★ 5/5
TrustpilotA great company to purchase through
I purchased my new property through Miles and Barr. Their communication was great from beginning to end, they kept me well informed and explained the process clearly. Their sales progressor Denise was attentive, professional and reassuring. I would most definitely recommend.
Katy · 15 December 2025
Agent replied · 22 December 2025
We're happy to hear that your property purchase went smoothly. We appreciate your highlighting our clear communication and the reassurance provided during the process from your sales progressor, Denise. Thank you for recommending our services!
★★★★★ 5/5
GoogleI’ve had a fantastic experience with Miles & Barr. From start to finish, Katie-Lily Greenfield went above and beyond - always helpful, proactive, and professional. She took the stress out of the whole process and made everything run seamlessly. I’m really grateful for her support and commitment.
Klein · 2 October 2025
Agent replied · 8 October 2025
Thank you for the great feedback! Good luck with your move!
★★★★★ 5/5
TrustpilotBig thank you to Becky & Giuseppe for…
Big thank you to Becky & Giuseppe for helping us get through the buying process, great communication throughout the journey
Sian · 8 May 2026
Agent replied · 24 May 2026
We're happy to hear that the buying process went smoothly for you. We appreciate your positive feedback regarding the communication provided during your journey.
★★★★★ 4/5
TrustpilotFound Miles & Barr to be proactive…
Found Miles & Barr to be proactive regarding sale of property and Nadine Roberts was very professional and easy to communicate with once sale had progressed.
Kent · 6 March 2026
Agent replied · 19 March 2026
Thank you for sharing your experience with us. We are glad to hear that you found our support proactive and that communication was easy as your sale progressed. Please feel free to reach out if you would like to discuss anything further.
★★★★★ 5/5
TrustpilotLouise and her team have been amazing…
Louise and her team have been amazing with helping us getting our house, thank you so much
Olivia · 12 May 2026
Agent replied · 24 May 2026
We're so glad we could help you with your new home. Thank you for your kind words!
★★★★★ 5/5
TrustpilotEmily Stickler
We are first time buyers, and had Emily Stickler managing our house purchase for us. From start to finish, Emily was fantastic, always chasing third parties for updates and keeping us in the loop more so than our solicitors did! Couldn’t have asked for a better estate agent.
Tom · 16 May 2026
★★★★★ 1/5
TrustpilotMiles and Barr The Tenant Fees Act 2019
Tell me, when is an estate agent not an estate agent? Anwser, when they are Miles and Barr. They share a symbiotic relationship with GOOD LORD that is just plain unlawful as I will explain. Miles and Barr Ramsgate, are a letting agent. My tenant is moving out. Stupidly he gave them a £276.00 holding deposit for a new rental (I do not know how much the months rent was going to be) He lost all that money when he failed the referencing GOOD LORD! The Tenant Fees Act 2019 was a law that was induced off the back of corrupt and unscrupulous people masking as genuine landlords and agencies. This Act states that a holding deposit can be no more that one weeks rent at at time. If it is it is, 'An unlawfully retained holding deposit.' One would assume then that the Miles and Barr rentals team would follow this law as a matter of protocol moreover they should have told my soon to be ex-tenant he would lose he's money, after all would they of not had previous knowledge of this happening to prior renters? The next thing that happened was quite extraordinary. Miles and Barr manipulated my tenant and sought to exploit me in a classic case of gaslighting (The Equality Act 2010, Direct Discrimination) They coached him on how not to pay hes last months rent to me. So, lets summarise. Miles and Barr robbed my tenant of £276.00 and then coached him on how to knock me for half a months rent ( like good cop, bad cop) It's just the plain exploitation of the poor and needy. My tenant then started behaving atrociously as Miles and Barr fed him a diatribe of garbage. As i tried to warn my tenant that he was being advised wrongly, he said "My agent has told me I have done everything by the book." Interesting. I have all the evidence on my phone. I have the letter that my tenant said was for the council (now I know it was Miles and Barr coaching them through a made up tenancy agreement. I have my evidence. There is little to say of you. The less the better.
Julia · 17 May 2024
Agent replied · 22 October 2024
We are sorry to hear of the difficulties you are having with your tenant. Although you do not rent your property to the mentioned tenant through Miles and Barr, we have tried to assist you to resolve the issues that you are experiencing with your tenants finding a new property to move to. The only involvement we have had is through their recent application to rent a property with Miles and Barr. The referencing company failed your tenant’s referencing checks and as a goodwill gesture, we have refunded the holding fee back to your tenants and we retain no further monies from you or your tenant. We understand you are now experiencing issues with your tenant because of them not being able to rent a property from Miles & Barr, which is outside of our control. We wish you all the best and hope that your current letting agent can guide you through what to do next.
★★★★★ 5/5
TrustpilotBecky and Debbie were great
Becky and Debbie were great! They kept us very well informed of the whole process.. thank you both of you, you made a stressful process much easier and we are very grateful to have used you.. highly recommend 😊
Hailie · 21 October 2025
Agent replied · 23 October 2025
Thank you for leaving us a review! Becky and Debbie Mead, your sales progressors will be delighted to hear your kind words. Thank you!
★★★★★ 5/5
TrustpilotFin and Louise at margate
Fin at Margate right from the start was prompt and professional with dealing with sale. He also has a very friendly and genuine manner about him which we warmed to from the start. We were updated throughout. All the viewings were arranged and we were given helpful feedback.
Caroline · 24 August 2026
Agent replied · 23 September 2026
Thank you for sharing your wonderful experience, Caroline. We are delighted to hear that our team's professionalism and friendly approach made a positive impact. It's great to know you felt supported and well-informed throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future
★★★★★ 5/5
TrustpilotI am very grateful for Nadine Roberts's…
I am very grateful for Nadine Roberts's considerable help and support in getting my house purchase through. It was a long, difficult and very stressful case but Nadine was excellent. She was a tower of strength. She always kept me fully informed throughout, explained everything clearly, and was always positive and approachable.
Margaret · 19 March 2026
★★★★★ 5/5
TrustpilotHave had a very positive experience…
Have had a very positive experience from the beginning, very professional Curtis. Would like to recommend the company. Thank you particularly to Becky White for keeping me updated on the progression most helpful during what can be a stressful time.
Julie · 20 September 2026
Agent replied · 23 September 2026
Thank you for sharing your positive experience, Julie. We are thrilled to hear that our professional team provided you with valuable support during a stressful time. We strive to keep our customers updated and appreciate your recommendation. If you need anything else, please don't hesitate to reach out to us
★★★★★ 5/5
TrustpilotOur experience with Miles and Barr was…
Our experience with Miles and Barr was good; But Mel our Sales Progressor was exceptional. She worked out of hours when needed to make sure we met a deadline while always keeping us informed
Titch · 13 October 2025
Agent replied · 17 October 2025
We're happy to hear that your experience with us was positive. We appreciate your recognition of the dedication you received from Mel, your sales progressor. Thank you so much for your feedback!
★★★★★ 5/5
TrustpilotEmily finally did it, well done
Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.
Steve · 10 May 2026
Agent replied · 24 May 2026
We appreciate your feedback and are glad you recommend our services. We acknowledge the selling process took longer than expected, and we're thankful someone on our team persevered with difficult buyers. We value your suggestion on improving the market.
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