Every review we hold for the Thames Ditton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleReally poor service and standards from start to finish. Upon acceptance of our offer (around 2 months prior to moving in date) it was left until a couple of days before we were due to move in to send contracts etc, despite us chasing multiple times. The contract was poorly constructed - thankfully my partner is a lawyer so was able to sort this but this is a risk to any prospective tenants that do not have a legal background. Queries throughout our tenancy either went without reply, or a response would only come after multiple chases via phone & email. Now we are still waiting for a month for our deposit to be returned to us, and have not heard a single for word despite chasing up to 20 times.
Would recommend tenants and landlords avoiding this estate agency if possible.
Christian · 26 January 2025
★★★★★ 1/5
GoogleWe consider this estate agent as unprofessional.
During our tenancy we had various problems including a leaking roof which damaged our furniture. The roof didn't get fixed for weeks until we went into their office personally. There were more problems which affected our tenancy and the property due to the poor management by Aldous Craig. After our tenancy Aldous Craig sent us a wrong statement trying to charge us one additional months' rent. All our claims to return our money were left unanswered for several weeks until we sent a legal letter. We also asked for proper invoices numerous times and never received any.
For the reasons listed we consider Aldous Craig as unprofessional. If you intend to let your property we advise you not to use Aldous Craig as the poor management will affect your property. If you already have a contract with Aldous Craig we advise you to double-check all figures.
Clara · 28 March 2020
★★★★★ 1/5
GoogleSorry to report that this agent is extremely poor. We were unable to go ahead with renting a property in Thames Ditton as my partner's mother had a stroke. He now cares for his mother a few days a week, so our circumstances have now changed and we are no longer looking to rent a property. Sam kindly offered to reimburse our holding deposit, but after a ridiculous amount of calls, I have given up trying to redeem the money we put down. They didn't honour their offer to pay us back, the situation was beyond our control and our experience of dealing with this agency has been pretty terrible as a result.
Cat · 30 June 2024
★★★★★ 1/5
GoogleShocking agency. I have been waiting for over a year to be reimbursed as a result of having to vacate early due as the heating packed up at the coldest time of the year. I was only a few weeks from the end of my tenancy so they just didn't care. They never respond to any emails. Never return calls. The only time they did comment was to claim that a window latch was broken and they needed to understand the cost before they reimbursed my last two weeks tenancy. It was a complete lie about the window. Just a delaying tactic. They've ignored everything for over a year now. They had no intention of reimbursing me. Shameless organization.
Beware all owners - they didn't do a single tenancy check when I was there. Tenants - I've heard numerous stories of them keeping deposits for months. Don't take the risk. The reviews on here speak for themselves.
Adam · 27 March 2024
★★★★★ 5/5
GoogleWe have worked with Neal & Richard at Aldous Craig for a number of years, very friendly faces with decades of experience in the local area, they are always happy to help and have a great reputation locally
Real · 17 April 2017
★★★★★ 1/5
GoogleTerrible experience with them. They asked us to do a big job for them. Cleaning windows, balconies etc at a huge property. We did the job promptly and professionally. After 8 months they still have not paid the bill. I am just taking them to small claim court. AVOID these people!
Nandor · 28 March 2022
★★★★★ 5/5
GoogleThe biggest compliment I can pay them is that they don't reflect the traditional view of estate agents. I have been doing business with them for more than 20 years and they are helpful, professional and have extensive knowledge of property in Thames Ditton.
Henry · 17 April 2020
★★★★★ 5/5
GoogleThe best team in Surrey and probably the best agents in the whole of the U.K. - the team go way beyond. They are the word in professionalism and I couldn’t recommend them more.
Joel · 17 April 2022
★★★★★ 5/5
GoogleGreat local business, shop local. These guys has been in the community for decades, Richard and Neal own the business so you know you will get great experienced service. Could not recommend them more.
Repop · 28 March 2021
★★★★★ 1/5
GoogleTerrible experience selling with this Company, totally unprofessional. Lost keys! Didn’t turn up to 2 viewings! Entered without any notice!
Gregg · 28 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
Slobodanco · 28 March 2021
★★★★★ 5/5
GoogleRating only, no written review.
Barbara · 28 March 2021
★★★★★ 5/5
GoogleRating only, no written review.
Fiona · 17 April 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
