Connells Thame reviews

★★★★★ 5/5

Google

We’re very grateful to Zoe for helping us finally get our purchase over the line after an extremely stressful seven month process, despite there being no chain involved. Zoe was persistent, proactive and supportive throughout, always chasing updates and keeping us informed even when communication from the sellers, NatWest, as well as their own solicitors, was extremely poor. We honestly don’t know how she managed to deal with them for so long, they were repeatedly unresponsive and very difficult to progress with. One thing we would say to anyone considering buying a repossession property is to think very carefully beforehand. The property remained on the market the entire time, our offer price was publicly displayed online, and viewings continued while we were already deep into the process. As first time buyers, this added a huge amount of unnecessary stress and uncertainty. Unfortunately, this was something Connells failed to make clear to us before we became financially involved with our solicitors and the purchase process. Despite all of that, the team at Connells were genuinely helpful and did what they could once they understood what we were dealing with. Zoe especially went above and beyond to finally get us into our home.

Hayley · 11 May 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

As our first purchase fell through, we were quite about going through with the next property incase it were to fall through again. Zoe was fantastic from the very beginning and really helped put us at ease. She kept us in the loop at every stage, communicating clearly and regularly, which made such a difference. She has made this process so much easier, chasing every loose end and doing everything she could to help speed the purchase along, especially this close to Christmas. Zoe always made sure to call or email with even the smallest update, and she contacted other agents involved whenever we needed her to. Thank you so much, Zoe. We truly appreciate your help and would definitely recommend Connells and Zoe to anyone looking to buy a property.

Chelsea · 17 December 2025

★★★★★ 5/5

Google

We cannot thank Zoe enough for everything she has done for us throughout our house purchase. She went so far beyond what you’d ever expect from an estate agent, constantly chasing solicitors, keeping us updated, and genuinely supporting us through what became an incredibly stressful process. Zoe cared, communicated, and pushed for us every single day. Without her, I honestly don’t think we would have made it to exchange. She is an absolute credit to Connells and to her vendors and buyers. If you’re buying or selling, you want Zoe on your side. She is exceptional. Thank you so much, Zoe.

Georgia · 17 December 2025

★★★★★ 5/5

Google

Without Zoe at Connells We wouldn't be moving !! She proved her professionalism and knowledge on numerous occasions during our transaction, forever chasing solicitors and other key departments to ensure we made deadlines and exchanged in time. Could not recommend her and her team enough. Another special shout out to Geraldine who was fantastic when showing us house's and helping answer the many questions we had. Thank you everyone, we will 100% be using you again!!

Brbonus9 · 17 December 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Big shoutout to Zoe for being incredibly helpful and responsive throughout the process of selling our flat. She was an amazing point of contact, always happy to help, quick to respond, and proactive in chasing things up. Her support and clear communication made the whole experience much smoother and far more reassuring. Highly recommended!!!

Ewelina · 11 May 2026

★★★★★ 5/5

Google

My partner and I purchased our first home through Connells using the Modern Method of Auction, and the experience was excellent from start to finish! Initially, we thought buying through auction wouldn’t be an option for us, but the team at Connells took the time to explain the process clearly and showed us that it was possible and not something to fear of! Their communication was consistently clear, prompt, and reassuring. A big thanks to the Connells team (especially Zoe & Gel) for their professionalism, support, and transparency throughout. Highly recommend!

Olivia · 2 August 2025

★★★★★ 5/5

Google

We recently purchased a property through Connells in Thame and we have been so impressed with the service we received. Zoe was incredible from start to finish. She was professional, approachable, and proactive. She also took the time to update us frequently throughout the process, and went above and beyond to ensure the sale progressed when there was a hiccup along the way. Zoe you are wonderful! HUGE thank you!

Belle · 8 October 2025

★★★★★ 5/5

Google

I don’t normally write reviews, but I feel this one is truly deserved. Geraldine went above and beyond, perhaps even more. I can only say positive things about everything she did. She chased solicitors and worked incredibly hard to get this over the line. Thank you so much., Alex and Arianna

Alex · 17 December 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

We have viewed about 20 houses with various estate agents across Buckinghamshire and Oxfordshire. Charlie was by far the best we came across. He organised a very last-minute viewing before a property auction, let us look around the property without hurrying us, and in the space of a few hours, got us all the information we needed to be able to make a decision. We're hugely grateful - Connells are very lucky to have him. Edit: After a few complications with our house purchase (unrelated to Connells), Geraldine has gone so far above and beyond to get us through to completion. She is simply brilliant. There is no way we would have got here without her - 5 star service all round!

Rosie · 11 October 2024

★★★★★ 5/5

Google

A big thank you to Harry and his team at the Thame Connells branch for their professionalism, expertise, always willing to go above and beyond and help with enthusiasm. It was a pleasure to deal the whole team. House was on the market for less than a week and we had an agreed sale price. If you are buying or selling they are the team to work with!

Alex · 21 February 2025

★★★★★ 5/5

Google

Buying a house is probably one of the most stressful things we’ve ever done, having said that Zoe went above and beyond in helping us with every aspect possible in the purchase. Putting up with endless questions from my partner and I and going out of her way to chase every loose end. We couldn’t recommend her enough.

Dan · 16 June 2025

★★★★★ 5/5

Google

I am incredibly grateful to Zoe for her outstanding service in selling my house. From the very start, it was clear that she was committed to going the extra mile to ensure a smooth and successful process. Her attention to detail, insightful market knowledge, and proactive communication made me feel confident every step of the way. Zoe's amazing customer service was evident as she patiently answered all my questions and went above and beyond. I highly recommend her to anyone looking to sell their home! If we ever decide to sell our house in the future, we will undoubtedly reach out to Zoe for her exceptional service and support. She is a true asset to your team A big shout out to Geraldine who was extremely professional and always quick to respond to my inquiries. Her dedication to resolving our case and providing support made the whole process seamless while Zoe was away. Thank you, Geraldine, for your excellent service

Sara · 13 August 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026