Fox & Sons Romsey reviews in Test Valley

★★★★★ 2/5

Trustpilot

Not even a congratulations or enjoy your new home.

I recently purchased a property with Fox & Sons in Hayward’s Heath and the service was poor. Firstly after enquiring online a number of times to view a property no one returned my calls or emails. My mother called and was lucky enough to finally book a viewing. The viewing went smoothly and the lady who carried out the viewing was good. During the purchasing process the updates from the agent was little to none, the seller and I spoke between ourselves to resolve any matters. On the day of completion no call or email was received from the office and on collection of the keys, they did not ask for my ID or name and happily handed the keys over. Not even a congratulations or enjoy your new home. I think a little bit of customer service training would not be wasted.

Petrina · 3 March 2021

★★★★★ 1/5

Trustpilot

After our experience with this company…

After our experience with this company they easily deserve the above rating. We were with them for about about 8 weeks and during that time feedback was near non existent and the quality of photographs was just awful. He tried to push anyone through the door even though they were not interested.He used to say oh I'm just around the corner and I would like to show someone your property. When in fact the property matey was showing them they did not like and he thought oh well I'll chance his luck.However I am to blame because I should have invited 3 agencies and should have not been governed by their low commission.I honestly got what I paid for and that was zilch.UPDATEI sent my concerns to the office concern d and they have now dealt with all issues. However my review stands as this was a very honest account at the time.

PHILLIP · 23 January 2021

★★★★★ 5/5

Trustpilot

We have recently completed on our house…

What a great team of people. Communication has been been excellent. Right from the start of the process Todd, Steve and Tom have been fantastic. Special mention for Tom as he was always available to discuss any issues we had. He was honest and very reliable. He always seemed to go above and beyond, chasing all the relevant people, getting the information we needed to feel reassured. It has been a pleasure to have Tom managing our house sale and we would highly recommend Fox and Sons to anybody wanting to sell their house.

Han · 13 November 2020

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

Avoid these in Hayward’s Heath. Plenty others that are much better. We received a number of calls promising the world, they did not deliver and they couldn’t even be bothered to keep us updated on our property. We had to chase a number of times to get our property on right move, they were not interested in communicating with us, felt as though they stop trying once we signed up. Regretted it immediately! Sent a complaint in and they refused to refund our cash back for the photographs they made us pay upfront for. Avoid.

Lucia · 28 October 2020

★★★★★ 5/5

Google

I met a fantastic team at the Fox and Sons agency in Romsey, they really helped me through the long process of purchasing my home. I can only advise you to go see Holly, Richard, Lotty, Pippa and Tanita who are there to listen to you, thanks again to them, Pascal in English: I have met a wonderful team at Fox and Sons Estate Agent, they have been really helpful to me in the long process of buying my flat. I can advise you to meet Holly, Richard, Lotty, Pippa and Tanita, they will listen to your needs and do their best, thank you to them again, Pascal

Johnnie · 26 October 2020

★★★★★ 1/5

Trustpilot

Rude, Unprofessional, Untruthful

I asked to view a property. The agent was over 10 mins late. We asked numerous questions, both verbally and in writing. I didn't receive any acknowledgement of the email or any reply. I asked again in writing. Received a response - the majority of the answers bore no resemblance to the truth. I challenged them. They blamed the Vendor. I asked to see the property again, the same agent was 10 minutes late. We asked to walk around the property (without him on our heels the whole time) - he replied 'what can you have to say that you can't say in front of me?' We put in an offer. No response. No acknowledgement. Nothing for three days. We put in another offer. Complete silence. Telephoned and asked to speak the Branch Manager. I was told he would ring me back shortly. Zero response.

Sandra · 8 October 2020

★★★★★ 1/5

Trustpilot

This agent is absolutely useless.

This agent is absolutely useless.I had them around to value a property that I was looking to list. They came around and looked but failed to call back with a valuation. They then called a week later to ask if I would like to list it with them. When I advised they had not given me a price, the lady said she would look into it and get back to me.She never did.I am now trying to buy a property they have listed.I had a viewing which they failed to do a follow up call on. When I called them with a question, they said they would call me back, which they failed to do. It then went under offer, but the sale fell through. At this point I thought they may call and say it was back on the market and was I still interested, as you would expect an agent trying to earn a fee to do. No call.Again I had to call them, leaving three messages on the answer phone to tell them I was still interested. None of which they replied to.Having experienced their service from being both a seller and buyer I would advise you to avoid this company.

Tom · 24 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend this agent Tom and…

Highly recommend this agent Tom and Charley were brilliant from start to finish. sold my property within the first week.l and kept my updated every week until the end.

Alan · 7 May 2021

★★★★★ 5/5

Google

Myself and my Partner have recently gone through the process of extending our mortgage with the advisor Rhodri Clegg. We found him very knowledgable and extremely helpful during the whole process and couldn’t recommend him more. He found us the best deal and was always prompt with updates and communication. Very happy overall.

Paul · 30 November 2023

★★★★★ 1/5

Trustpilot

This has to be the worst company ever

This has to be the worst company ever , first they leave me sitting outside a property because they can’t be bothered to show me round ! I then leave it weeks and no contact so I book another appointmentthe delightful member of staff tells me that even though the property has stood empty for years without a buyer and the roof fell in and had to be fixed they want 40k deposit Avoid absolute cowboys how does anyone trust you with there house sale Jokers !

Mr · 21 May 2020

★★★★★ 1/5

Trustpilot

Shameful customer service and poor performance to match

A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.

Stephen · 30 January 2020

★★★★★ 5/5

Google

Just completed the sale of my parents house in romsey.Ben and Megan arranged countless viewings and managed the whole process very professionally, despite the best efforts of the buyers solicitors to slow things down, and a rapidly deteriorating economic situation. I interviewed 6 of Romseys leading estate agents before deciding on fox & sons and I am delighted with the outcome. Well done and thanks.

Roger · 26 October 2022

★★★★★ 5/5

Trustpilot

Awesome Day

Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.

Judith · 18 August 2024

★★★★★ 1/5

Trustpilot

Highly NOT recommended

Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!

Ms · 20 November 2019

★★★★★ 5/5

Google

I found the staff at Romsey Fox & Sons to be professional, helpful and most knowledgeable with my queries. Would certainly recommend Holly and her wonderful team to all!

Nick · 26 October 2020

★★★★★ 4/5

Google

The team at Fox and Sons, Romsey, led by Sam we’re excited to market a property originally sold by Fox and Sons over 44 years ago. Sam gave us brilliant advice on how to present the house in order to maximise the selling price. As we are based in Cambridge, we relied on their expertise and professionalism to do all the marketing, viewings and all the other stuff that nobody ever sees in order to sell the property. We have no hesitation in recommending their wonderful service.

Hilary · 27 October 2019

★★★★★ 5/5

Google

We have just exchanged on our new home and we couldn’t be happier. Our search started a year ago with several different estate agents in the totton and lyndhurst area. Neither of these estate agents field us with confidence until we found fox and sons and the team managed by Sam. Our first encounters were open and honest and very respectful. We immediately felt comfortable with Sam and co. Throughout the process the communication was excellent and the team facilitated multiple visits whilst we were deciding to make an offer. Whilst deciding to make an offer the fox and sons team did not hassle or pressure us and we are very greatful for their professional and considerate attitude. When we made our first offer (a low one!) we were not mocked, but treated with the upmost professionalism. The offer was discussed and a compromise reached, that I feel suited both parties perfectly! We cannot wait to complete and can not recommend Fox and Sons in Romsey highly enough. When it comes to move in the future we will be using Sams team once more. Thank you for all your help, support and friendly advice. Dave and Lara.

Lara · 27 October 2019

★★★★★ 5/5

Google

I can’t praise Sam & Pippa highly enough. From the day that Sam became branch manager I felt I couldn’t be in better hands. They were both always very polite,friendly & helpful both on the phone & when I went into the branch. They worked tirelessly in bringing the sale of my property to a successful conclusion. I am very grateful to Sam who I felt went that extra mile liaising with the salespeople of my new build when they became impatient for an exchange. It is because of these two hard working & knowledgeable employees that I will recommend Fox & Sons.

Jean · 27 October 2019

★★★★★ 5/5

Google

Many thanks to the team at Fox and Sons in Romsey for an excellent service from start to finish.

Sarah · 30 November 2023

★★★★★ 1/5

Trustpilot

To be honest one star is too many

To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons

Kev · 13 September 2019

★★★★★ 1/5

Trustpilot

shocking service, do not even think of using their broker service

shocking service. DO NOT USE THEIR MORTGAGE SERVICE. We were first time buyers and used their service at eastbourne, after the first appointment when they found a provider we had to literly send all documents and do all the work for them with the mortgage company although they were meant to be doing this as we paid £690! This was because we had the mortgage company contacting us asking why the broker has not been sending the required documents to them even though we had sent them to him. We managed to get back £300 but if i knew how bad the service was we would of just burnt the money. This has put us from even using their buying service, which they didnt even turn up to a viewing we booked once!

Terry · 27 June 2019

★★★★★ 1/5

Trustpilot

Shysters.

Shysters.I put my property on with them as they offerred a good deal so I thought. I now realise they overvalued the property with lots of promises to get me hooked.I even paid a additional cash lump sum up front for enhanced marketing, but my iphone pictures were better than theirs!So we ran for the full 4 months of the contract and they got 4 viewings, so I told them I was going to go elsewhere. this dragged on for a bit and then I confirmed it to them and went to another agent who sold the place in about 4 weeks!So what the hell were Fox and Sons doing all that time!Now however, Foxy want to claim a 1% plus VAT fee from me for their time as they say there were two agents involved! I think Ill let this one go to court to see what a judge thinks as they did NOT achieve this sale and had plenty of opportunity to do so.Only use these guys if there is no one else and spray painting 'FOR SALE' on your fence is not an option!

Lloyd · 20 June 2019

★★★★★ 1/5

Google

Shocking company. They ‘sold’ us a house, let us pay out for searches and even suggested a possible exchange date but failed to mention the house we were buying hadn’t even gone through probate! They kept stalling and stalling and told us several times that the paperwork was on their desk they just had to post it. We were told this continually for 3 weeks. In the end we couldn’t tell the truth from the lies. Would never recommend or use again. Needless to say we gave up on the house we wanted due to their incompetence.

Claire · 27 October 2018

★★★★★ 5/5

Google

I loved my experience of buying through these guys! I was a first time buyer and very unsure of how the whole process worked and everyone in the team was so helpful in explaining it and helping me through it. I used Tanita, the in house mortgage advisor, and she was the best I could ever hope for, she helped me find a house and then got me the best rate on the market at the time for my mortgage. An issue came up with the survey on the house and the guys at Fox & Sons got everything back on track for me, I have just moved in and the house is perfect. When I come to sell it I will definitely be calling them to sell it for me!

Amanda · 27 October 2018