Lovell Telford reviews

★★★★★ 1/5

Trustpilot

Very poor after care support

We bought a Lovell home in Morgan Glen Larkhall. The house was great until small issues became a nightmare with getting resolved. We have been in the house over a year now and still have a horrible draft in our hallway, even after a new door was fitted. We were also sold the house with a double tree line, this has turned into a workman scattering twigs on a hill! We continue to wait for our issues to be resolved, very disappointing for a 5 star builder.

G · 26 June 2022

★★★★★ 5/5

Trustpilot

Excellent sales representatives

Tanya and Mel made the process incredibly clear and easy, which was useful to us as first time buyers.

Lewis · 3 September 2023

★★★★★ 5/5

Trustpilot

We received a warm welcome on site.

We received a warm welcome by the Kinsted site team who were very happy to answer our questions, show us the site and provide follow up information. We appreciated being able to sit down and discuss our bespoke requests regarding kitchen and wardrobes.

Michael · 6 December 2024

★★★★★ 5/5

Trustpilot

From start to finish Rosann was…

From start to finish Rosann was fantastic with my Fiancée and I. Explaining everything as we’re first time buyers. Answered every question we had and extremely helpful. Roll on April/May when we get our keys.

Glenn · 15 January 2022

★★★★★ 3/5

Trustpilot

Bittersweet purchase

We are in the process of buying our first home in Redwing Square and our experience started out great. Our sales rep was excellent by showing us around and discuss our options. We can't fault him. We have reserved last week and we went to discuss extras as we have dreamt of having an induction hob. We have been told that we are too late even though the walls haven't been plastered yet and they won't be for a few next days! Really disappointed about it.

Natalia · 13 June 2022

★★★★★ 5/5

Trustpilot

Excellent and Professional service

The whole team. Especially Matt Russell Gave a professional and caring service that made me feel importantMuchas Gracias !!

A · 30 August 2023

★★★★★ 5/5

Trustpilot

Exceptional Service at Lovell in Drummond Park

We have made a reservation for a property at Lovell in Drummond Park. From the very beginning of this process, all the staff were incredibly helpful, supportive, and knowledgeable. They provided excellent service in a very friendly atmosphere. Thank you for doing everything possible to make the process as smooth as possible. We had a great experience!

TK · 9 April 2024

★★★★★ 1/5

Trustpilot

A word of warning…

First off, all these 5 star reviews are representative of the brilliant and attentive staff in the sales offices. They aren’t the issue - it’s everyone else that works for Lovell homes. The fact that they are asking people to review at such an early stage is giving a warped view and calls into question Lovell’s integrity. The lower scoring reviews are much more representative of the entire process - start to finish. So where to start… During the build our original sales agent promised to get in touch regarding upgrades at stage 4 of the build - they never did. As such we are now having to retrofit basic items such as loo roll holders, towel hooks and dishwasher in the property. Not a huge deal but could have done without. But for some reason, that no-one can explain, they haven’t and won’t install a front garden fence to divide between the 2 properties and as such it means my property is now being used as a shortcut / cut through for the entire estate until I fork out the best part of £700 to install one myself. A lack of communication was a running theme. I waited over 4 months over my due date to get into the property with not so much as an apology from head office. And when I challenged them about this, they have completely ignored me. Beyond the delay, what a farce. No access to Broadband service when I moved in, for 2/3 weeks, due to Lovell changing my address halfway through the process (you would expect them to know what road the property is on). Then the new address was not registered, meaning I was unable to get broadband meaning I was unable to work from home as expected. After waiting 4 months and being promised the property was ready to move into and that there would be minimal snags. It turns out there was over 100 snags that needed addressing at the property, including the one’s I informed Lovell Homes of over 3 months ago. I must give credit to the site team for rectifying these relatively quickly. But over a month in and we still aren’t finished and trades have had to return numerous times for shoddy finishing. I have since been offered some compensation for the delays, but it turns out the compo is delayed too - couldn’t make it up. All in all it has been a below average experience from start to finish. As I stated at the beginning the only redeeming feature is the sales agents. Head office can’t so much as mutter an apology when something goes wrong. Am I happy with my home, yes. Would I recommend Lovell, no.UPDATE TO REFLECT LOVELLS REPLY: I wasn’t asking for head office to keep me up to date, I was asking for an apology (phone call, letter, email) to apologise for the ridiculous delay in completing and other issues raised e.g., getting the initial address wrong and then having to change this halfway through and then not registering the new address having implications of not being able to have broadband or home insurance. And I am still to receive an apology for any of these issues. To clarify, not all snags are complete yet. These include snags I reported back in December 2021.Seems Lovell endeavour to do a lot but fail to actually deliver.

Luke · 26 May 2022

★★★★★ 1/5

Trustpilot

Following a pleasant sales and initial…

Following a pleasant sales and initial moving in experience we have been extremely let down by the horrendous customer care/support in the 16 months in our new home. Outstanding snagging and various leaks/damp that remain outstanding despite numerous calls/emails and visits by a number of contractor who do little or nothing to fix the repair. Frustrating and tiresome, next stop NHBC.

The · 9 January 2024

★★★★★ 5/5

Trustpilot

I never thought buying a house will be easy

I never thought buying a house will be so easy. I was just listening to people and was pessimistic until I decided to get in touch with The Lovell to ask what are my chances. They helped me with everything, provided me all the information I need and also recommend me good people to help me to get all the process done.I have been surprised with the team at The Point Lovell Homes by their professionalism and also very pleased with sales executives, specially Olivia Capewell who assisted us through.

Liviu · 9 May 2022

★★★★★ 5/5

Trustpilot

David is amazing

David is amazing. He pointed us in the right direction.

Mr · 7 March 2024

★★★★★ 5/5

Trustpilot

Excellent sales person.

Very detailed and thorough, providing total reassurance that the property and the purchase process will be professionally managed and completed. Hailey, at the Nar Valley sales office in King’s Lynn was excellent.

Timothy · 3 May 2022

★★★★★ 5/5

Trustpilot

Purchase of new property _ Initial meeting

This was the first meeting with Lovell's sales representative. Everything that was required to be done with regards to the purchase of anew home was explained to us. Unfortunately there wasn't a property of the type we are going to purchase available to view. We did have a quick discussion about the fixtures and fittings and that is the subjective of a future meeting.All in all the initial meeting was very good and we felt very relaxed throughout the hole process although it was a lot to take in, looking forward to the next meeting.

Doug · 20 April 2022

★★★★★ 5/5

Trustpilot

Andrew, Lovells contractor

Andrew came round and did just as he promised. He was very helpful and did a great job.

David · 17 September 2025

★★★★★ 1/5

Trustpilot

A Nightmare Experience with Lovell Partnerships Aftercare

How can you sleep at night knowing the damage and distress you've caused? I hope not soundly.Lovell's aftercare is nothing short of a nightmare. I've endured weeks of unanswered emails, missed appointments, and encounters with staff who have been dismissive, rude, and even abusive.The most egregious issue I've faced is the lack of control over my brand-new underfloor heating system for an agonizing 14 months. It's important to note that this is a new build, and we only received our first bills a year later. Despite repeated complaints, Lovell consistently dismissed my concerns, at times suggesting the problem was imagined. Only when I received excessive bills did they finally acknowledge the fault. Even then, after replacing two out of three faulty thermostats, they refused to take responsibility. I'm still trying to recover the substantial amount I've spent on these bills.I was led to believe that Lovell was a trustworthy company, capable of handling issues that might arise. Unfortunately, that has not been the case. For 20 months, I've faced problems, with Lovell consistently closing my tickets without resolution, leaving me to deal with the fallout alone.I strongly advise anyone considering purchasing from Lovell to think twice. Their aftercare service is a disgrace, and I'm still dealing with the consequences of their negligence.

Sergei · 29 August 2024

★★★★★ 3/5

Trustpilot

I am really excited about my new home…

I am really excited about my new home being built Debbie the sales manager has been so very Helpful but I am disappointed that I can not have a eye level oven in my Patterdale home as having a oven under the hob is very unsuitable for my needs meaning I will have to have it taken out with the added mess and cost at a later date which is unnecessary really as I have to choose my kitchen and cannot have a eye level cooker

Sharon · 4 April 2022

★★★★★ 1/5

Trustpilot

Extremely Disappointed, Serious Issue Ignored for Months

This is a new build less than 2 years old, yet we have already been facing a serious water leak and corridor lighting failure for more than 8 months. RMG has confirmed it stems from a construction defect, but Lovell has still not taken responsibility or provided a timeline to fix it.

Will · 22 August 2025

★★★★★ 1/5

Trustpilot

Holmewood development

Me and my family went to look at the show homes and get some information about a 4 bed house at the development in holmewood. We was greeted at the door by the sales women saying that you can’t come in it’s appointment only, we apologised and said we wasn’t aware and we thought on the off chance we could get some information. We left with no information or the desire to buy a house from that development anymore. I understand she was busy but she could have been more professional.

Tanya · 13 March 2022

★★★★★ 5/5

Trustpilot

Amazing customer service skills

Eileen has been there with us from the first date of our house perchase Professional, kind and Healthful. What a amazing character.

Susantha · 10 April 2023

★★★★★ 5/5

Trustpilot

Review of Lovell homes at Hopton bowlers green

Just moved in to our new home in hopton and would just like to say we’ve been very pleased with the service we’ve received from Lovells, especially from Matt the site manager and Polly in customer care, nothing seems to be too much trouble, any problems and they are there to help.we believe they go that little bit further than expected.with a good sense of humour

J · 28 July 2023

★★★★★ 5/5

Trustpilot

Great customer service

We really appreciate the opportunity to reserve a home on the Sycamore development. To find a home within the Kirk Ella area is something we've always wanted. Sharon in the sales room helped enormously in securing the right plot and we know she worked hard for us in getting what we wanted. She is very likeable and it's always a pleasure to work through the purchase of the property with her.

Steve · 26 February 2023

★★★★★ 1/5

Trustpilot

We have received appalling customer…

We have received appalling customer service from the West Midlands Customer Care Team after filling in the first NHBC survey. We have had issues with the downstairs toilet for the last 4 months to be told that Lovell are not responsible for the drainage so will not resolve the issue. I placed a formal complaint on the 17th January 2022 and I am still waiting for a reply on the 14th February. Now well outside of there aim to reply within 7 working days. I have been told on multiple occasions that someone will get back to me with an answer from a query I have raised but each time I have received no correspondence.

Jamie · 14 February 2022

★★★★★ 5/5

Trustpilot

Just reserved a house

Just reserved a house! The sales staff are lovely and can’t do enough for you. The process was simple and straightforward. A massive thank you to Wendy!!

Clive · 27 September 2022

★★★★★ 5/5

Trustpilot

Luke was fantastic,

Luke was fantastic,Highly recommend the bloke! Very helpful and smooth process.

Matthew · 9 January 2024