Lovell Telford reviews

★★★★★ 5/5

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Lovell Homes at The Leeway Hull

Lovell Homes at The Leeway Hull, met with Sales Exec Luke King and Assistant Site Manager Dave Sweeney for a Pre Plaster view of our new home yesterday. What a wonderful surprise this was, We thought it would be chaos on the site, but even with no plaster the house felt like a home. The rooms were spacious and I could see the place had been cleaned out for our visit. We were made to feel special,confident, happy and positive, Luke took our photo with a sold sign on the House which added to the excitement. Another great experience from our first class team. Big thanks for your support.

Susan · 5 August 2023

★★★★★ 5/5

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Jordan from kings Lynn

Amy · 12 May 2026

★★★★★ 4/5

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We really love our Lovell Home …

We really love our Lovell Home having moved in at the end of May. There have not been any real catastophes or nightmares to report, but there have of course been some snagging issues to resolve - which is only to be expected. All the staff, (both on site and also remotely) have been very good and have done their best to resolve any issues as quickly as possible. Unfortunately there seems to be a bit of a "disconnect" between the on site staff, and Customer Services - which does not help when trying to find out who best to speak to. However, patience is the key, and despite some frustration, Customer Services and Site managers have been very approachable and friendly in trying to get things sorted, which indeed they have.All in all, very pleased with our new home and the way things have gone and been handled.

Janice · 29 July 2023

★★★★★ 5/5

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Very informative regarding the sale of…

Very informative regarding the sale of my house. Everything was explained well . This was my first time buying a house so I very anxious and apprehensive to what was going to happen .

Audrey · 26 May 2023

★★★★★ 5/5

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Very happy first time buyers

We first enquired about the Saddlers Grange estate back in March/April time of 2022, we were looked after by Jade who was amazing from start to finish throughout the whole process. Whenever we had any questions, the contact was consistent and Jade helped us to understand everything every step of the way. We had trouble with our solicitors towards the end of the process near contract exchange and Lovell intervened to help. They went above and beyond to get the issues resolved ready for completion on time and without their help, we would have been delayed further. We have just completed and handed over a month ago now and we couldn’t fault Lovell or anyone we have dealt with along the way. Site manager Alex, his team who have helped finish off correcting the snagging list and Honor who helped us towards the end with the exchange. Lovell customer service and their aftercare has been excellent, we would recommended them to anyone and everyone. Very happy customers!

Anna · 22 July 2023

★★★★★ 5/5

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Jordan has been fantastic

Jordan has been fantastic! On time, got the work done with no issues. Very professional! True asset to Lovell Homes.

Kailum · 16 April 2024

★★★★★ 5/5

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Matt made buying our new home a pleasure

Matt made buying our new home a pleasure,We are relocating from south yorkshire So having Matt working with our daughter .who is local made the all process seamless.

CHARLES · 22 October 2023

★★★★★ 1/5

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Poor customer service

Poor customer service. Complete lack of support. Extremely slow to respond if at all. Poor workmanship by contractors, very little responsibility taken for same. Snagging list expected with a new home but didn’t expect to need a complete new kitchen due to poor workmanship. Still waiting for news on same. Painting of poor quality, plasterwork even worse. No pride whatsoever taken in handling over a new home for which we paid £500k plus. We cleaned most ourselves. Outright lies told by sales rep. Overall a shocking experience. From someone who’s bought a batter home in the past.

David · 9 July 2023

★★★★★ 1/5

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Ok I bought through Lovell just u see 4…

Ok I bought through Lovell just under 4 years ago in Weston keepers gate, buyers beware we have not only had roofs sorted, insulation not fitted, and now when I email customer service after some advise they don’t even bother emailing you back.Rude, money grabbing clowns who have no ideal on how to build fit for purpose houses. Try other builders before buying with these

Its · 6 June 2024

★★★★★ 5/5

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Jade and Caroline were very helpful

Jade and Caroline were very helpful. They help us solve lots of problem for purchasing the house. We really appreciate their services and recommend. Thanks for all of them.

Man · 18 September 2023

★★★★★ 5/5

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I love my new home

I love my new home, it’s perfect and I really like the development, it honestly feels like a whole other town/place, Christine from the sales team is an absolute gem, and helped make the whole process smoother and did her best to ensure I could complete and move in within 4 weeks.I did get a snagging survey done and there were a few minor issues as expected, all totally fixable and Lovell are more than happy to resolve any issues. if you’re on the fence I highly recommend!

R · 19 June 2023

★★★★★ 5/5

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Excellent experience.

Excellent experience.All instructions are clear and precise and the Sales Team, particularly Angie, are excellent. It's a pleasure to work with Lovells in what is an extremely stressful time

Sara · 8 September 2023

★★★★★ 5/5

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I can’t speak highly enough of both…

I can’t speak highly enough of both Matt and Jo, from the start of my journey when I walked into there sales office to finally picking up my keys to my new home , there care and attention has been best in class, they left no stone unturned and helped me beyond my expectations, Even after moving into my home, nothing is a problem and will help without any questions Fantastic people, fantastic professionals,

Sean · 20 November 2023

★★★★★ 4/5

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On the whole the snagging issues are…

On the whole the snagging issues are being dealt with fairly quickly. However, there's one or two major issues that are really taking some time. Tom came today for the second time to rub down and paint the areas he had put right previously. A very hard worker, very professional and told me everything that had been done. Very pleasing work, Tom. Thank you.

Sue · 7 June 2024

★★★★★ 5/5

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Very friendly sales team

Very friendly sales team. Jeff was excellent at explaining things and subsequent questions were all answered swiftly making the buying process simple, easy and straightforward!Thanks Amanda for the video, very helpful!Thanks Jeff.

Deborah · 5 June 2023

★★★★★ 1/5

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Lovell avoid fixing snags.

Service was excellent up until the point of moving in. That's when it all went downhill. They are very slow to address snags and some snags are point blank ignored. Their contractor damaged my worktop within the first 2 weeks of me moving in and now 9 months later it has still not been fixed despite countless emails and phone calls to customer services. When I pointed out damaged tiles I was told they don't have them anymore (despite lovell advertising them in their showroom), and I suspect summer will be long gone before they finally fix my garden. I get the impression that they are only willing to fix cheap snags and try to avoid fixing the expensive ones. The site manager is a nice chap but he is clearly busy with completing houses, Lovell should have a separate system for addressing snags. No customer should have to constantly chase for snags to be fixed, it is awkward and frustrating. Worst builder we have ever experienced in terms of snags.

Charlotte · 5 June 2023

★★★★★ 5/5

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Property is just what I’m looking for…

Property is just what I’m looking for and your wonderful staff member Olivia has been so helpful and friendly , and has explained everything clearly and showing us plans of my future home 😊

Kay · 4 April 2023

★★★★★ 5/5

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It's great that Lovells still building bungalows!!

I would just like to state that we are delighted with our bungalow and it is great that Lovells are still continuing to build bungalows because as I found out when looking to buy a newly built bungalow very few house builders seem to be building them within a housing development. We have been here for over 5 months and we are delighted with the setup. Of course when moving into a newly built property you are going to find snags, but Lovells have a system in place where any issues are reported a 'case number' is raised and is usually dealt with within 2 or 3 weels unless awaiting parts delivery.If you are looking to buy a property or a bungalow then I would recommend you take a look at Lovells.

Keith · 30 May 2023

★★★★★ 5/5

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Very professional and helpful

Very professional and helpful. We are relocating from the South to Yorkshire to be near our daughter and it’s going to be a huge change but Caroline at The site office at Blossomfields has been very kind and has answered all our questions.

Jane · 29 March 2022

★★★★★ 5/5

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The Colliery house

Friendly staff in the sales office who were happy to answer our queries and questions. We were able to view the property on several occasions to make sure that this was the right house for us and also to measure up for existing and new furniture. Looked at the plans whilst in the property that gave greater relevance for the information. We feel confident that David will make our move as smooth as possible and his experience in selling houses is a fantastic help as we have not moved house for the last 20 years and things have changed!

Julie · 21 May 2023

★★★★★ 1/5

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Lovell - not reputable, not responsible and not recommended!

Roof has been the source of 2 NHBC claims. Finally stripped off completely in March 2020 and properly replaced by a local builder, this time with the roofing felt extended across the top of the ridge to prevent water ingress (basic building standards?). The claim for my walls has run alongside the claim for the roof but has never been resolved because Lovell won't admit to poor design/construction/lack of coping stones on top of the walls to throw off water which has left them saturated and crumbling. Independent report I commissioned (cost £400) was in depth and cited poor building standards and design. Lovell refused to acknowledge until I took to social media. Then I got a phone call, then a visit, then an email to say they still wouldn't accept any responsibility with the parting shot asking me to 'refrain from any more targeted accusations on social media'. Nothing targeted, just a true reflection of my experience. Interestingly, in my research, I discovered that the Technical Building standards for the NHBC have been completely modified regarding the design of the walls in question and, in their own report, it cites that this is due to 'defects' and 'claims' and 'saturation' - all the things I've been saying all backed up by the independent report - yet Lovell refuse to put it right. A multi-million pound company who are happy to ask me to stop posting anything negative on social media but refuse to put right what is now a crumbling wall still not out of the NHBC 'guarantee'. I'm self-employed and if I delivered that kind of work/service, I'd have been out of work 15 years ago! Why aren't they?

Karen · 18 May 2021

★★★★★ 5/5

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I’ve had an excellent initial…

I’ve had an excellent initial experience. David Clissett was super informative about everything I needed to know.

Sonia · 5 May 2024

★★★★★ 1/5

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Another review as I’m still going round in circles.

Woodlark Chase - Another review as I’m still going round in circles with Lovell regarding our out of plumb wall. We have been lied to for over a year by the site team and manager that the wall was fine and “won’t go anywhere”. After a year of arguing we finally had someone come out to “asses” the wall and they agreed it was out and needed rectifying. Then silence for months. Other issues also reported including air vents covered by turf, rocks and rubble have still yet to be rectified. Speaking to customer care is like pulling teeth as they just talk around the issue, and nobody will tell me when our brickwork is going to be fixed. I have now involved my local councillors, MP, and contacted local newspapers as I am sick to death of how awful the customer care has been. We’ve now been asked for more photos? I hate to moan on public forums but we have no other options currently.I’d steer clear of the last available house on the development, or make sure it’s thoroughly inspected before buying.

Jordan · 3 May 2023

★★★★★ 5/5

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Good customer service

Prashant · 24 April 2026