Lovell Telford reviews

★★★★★ 5/5

Trustpilot

Professional and helpful service

There was no pressure for us to move quickly it was taken in stages and I have ended up with the perfect house that gives me everything I wanted. The sales team were highly professional and accommodating and did everything. Thank you to Tanya & Mel

Catherine · 31 July 2023

★★★★★ 4/5

Trustpilot

Very good service

We found the sales executive ery friendly, informative, efficient and very pleasant to talk to We were shown around the property where we were made to feel very much at home. Everything was explained to our satisfaction. We have been in frequent contact with Sharon who we dealt with and she has been very helpful.

Sandra · 13 October 2022

★★★★★ 5/5

Trustpilot

A happy experience…

Matt and Joanne at Williams Park have been fantastic in helping myself and my family in the process of reserving our Lovell home. Always happy, helpful and accommodating, we have been well looked after throughout. Thank you Matt and Joanne!

Customer · 22 December 2023

★★★★★ 5/5

Trustpilot

Matt and Mandy

Matt and Mandy! Absolutely amazing! Buying a house is known to be the most stressful time of your life but these guys have just made it such an enjoyable and stress free time . We came to Stradbroke to see a lovely village and a beautiful new build site, which is all true but Matt and Mandy really made the magic come alive. They made us feel like the main character in our own story. They ensured that, every step of the way, we were choosing what we wanted and what was going to be best for us. We left, within one week, knowing we couldn’t walk away from our dream home. We can now live happily ever after thanks to them. 100% would recommend. Mandy lives in the village so we really got to know the story behind our new home. Matt held our hand each step of the way, ensuring a smooth transition from house to home. We couldn’t be more grateful. And hope that Matt and Mandy get that massive pay rise they deserve! Xx Emi & Ross

Emipopable · 29 May 2024

★★★★★ 1/5

Trustpilot

**KINGS REACH DEVELOPMENT SNAITH**

**KINGS REACH DEVELOPMENT SNAITH**I just want to express how much of a poor service we have received from the Kings Reach development in snaith.We originally were choosing between them and the new bellway development, we got the typical we are great at customer service and better than bellway chatter, to then receiving the worst possible service I've ever experienced.We negotiated a deal and reserved plot 2, an osbourne. They wanted us to complete by the end of June, which we initially tried to meet, but due to mortgage exit fees we weren't able to complete until the 1st July (one day later). This had to be passed onto head office, id like to add this was emailed through to the advisor on the 9th of April, we didn't even receive a response until the 15th of April to say this had to be passed on. To this day we never even received a decision or call or email on this completion day despite chasing.The real issue came about when our mortgage company sent a Surveyor to the property, this was down valued by them by £36,000 (definitely not a small amount). As Lovell offered no assistance after this, we went through a second mortgage company and another surveyor, this was again down valued by the same amount. After speaking to the advisor to explain our concerns, and that we obviously weren't able to get a mortgage for a property being down valued by that amount, it again gets passed to head office. We were asked if they could do it for the lower amount or would we need that plus the deposit contribution they were offering. We said that plus the deposit contribution as this is what the original deal was. We then received a call from the sales advisor nearly a week later to say that they were not willing to do anything at all to the property price despite this being down valued twice by such a huge amount.No remorse, no sorry we couldn't help, just that we were getting flooring with the house and this is an added extra (quite frankly I was sick of hearing her say this, it was grade 1 flooring, let me tell you it wasn't good quality) and they had no issues with a previous property sold over 6 months ago so they wont be doing anything at all to assist. Well let me tell you, there is certainly an issue. At this point I requested a cancellation of the reservation and my deposit to be paid back, which again 'would have to be reviewed'.I then sent an email to confirm what we had just discussed and asked for the deposit back, as I wasn't confident this was just going to be sorted. It was agreed by a manager this would be refunded, asif this was even debatable after all the stress they had put us through and the time they have taken from us.We were moving back to the area for support with childcare after recently having our first baby, the stress this has caused us a young family has been absolutely horrific. We now have to frantically review other properties to avoid any issues with the sale of our current house and have incurred solicitors fees for a house we arent even moving into due to their lack of care. I wish we never went to this development.Good luck to Lovell trying to now sell 3 osbourne properties that are extremely overvalued. I've noticed these have now been taken off their site, probably another managers review going on about it.So alls I can stress is, stay away from this development, and definitely be wary if you are considering purchasing an osbourne from this site, as they have been overpriced and the service given has been nothing but an utter shambles. I hope your team respectfully learn some customer service skills in the near future.

Kally · 27 May 2024

★★★★★ 5/5

Trustpilot

Moving into our new home.

From start to finish everyone was so helpful on the site at St Edmunds Park, Acle. David and Dulcie were quick to update us with any changes and any issues were dealt with quickly. They made moving into our new home as smooth as it could possibly be!

Jack · 14 May 2023

★★★★★ 5/5

Trustpilot

Amanda at All Saints Green

Amanda at All Saints Green, Stradbroke Has been very helpful, kind & caring. Answering all our questions efficiently. We are so looking forward to moving into our new home. Thank you Amanda.From Bob & Jackie Mansfield.

J · 24 February 2024

★★★★★ 5/5

Trustpilot

Great service

It’s my second time purchasing a house from Lovell and they are very honest with you about what they offer you. Jade and Caroline, explained all the process to me and went through all the paper all went through very smooth. Thanks so much Caroline and Jade

Elisa · 21 May 2023

★★★★★ 4/5

Trustpilot

My experience with lovell Homes was a…

My experience with lovell Homes was a good one. Lovell Homes are approachable, welcoming and ready to put us through all the procedures as first time buyer.

Evelyn · 4 August 2024

★★★★★ 5/5

Trustpilot

We moved into our new house 5 weeks ago…

We moved into our new house 5 weeks ago at All Saints Green and had some questions which I was going to ring up lovell about, I saw a lovell van working over the road from ours so I asked the driver what I needed to know and he took the time to answer my questions, his name is Andrew a very helpful and polite employee, thank you.

Trevor · 22 November 2024

★★★★★ 5/5

Trustpilot

The support and advice we have received…

The support and advice we have received from the very first day we viewed the property has been outstanding.

Customer · 18 April 2026

★★★★★ 1/5

Trustpilot

Appalling Staff conduct!

After reserving a Plot at Locke Gardens, Glan Llyn Newport, i was concerned about evident water ingress through the rear and side of the garage dpc caused by non-compliant land levels.I attempted to agree a resolution with the site manager and technical manager hoping that a reasonable solution could be identified within the remainder of the cooling off period. To my dismay this did not happen and instead i was made to feel undervalued and intimidated as a customer spending a large amount of money on a new home, and astounded at the condesending,and dismissive behaviour of both individiduals. Both behaved in an abrupt, “staged” and flippant manner and refused to acknowledge the importance of an enduring solution in line with NHBC guidance, by adjusting adjacent land levels to prevent rising ground moisture along the entire rear wall of the garage and lower side.Forced to accept an inadequate and unsightly “tanking solution”, i was left with no option but to terminate my reservation and incur a loss of search charges of £300 incurred by my solicitor I was also left feeling shaken and disgusted by the whole experienceShocking behaviour and very poor quality non compliant NHBC building standards resulting in a permanently ground moisture compromised garage!!

David · 1 May 2024

★★★★★ 5/5

Trustpilot

No pressure or rush.

Friendly and knowledgeable staff. We have been allowed to look around the show homes by ourselves at our own pace, this is a big plus compared to other developers who took us around.I felt I could not relax when looking and was forced to make a rushed decision on each property.Tanya and Mel let us look around and answered all of our questions, if they didn’t know the answer they went away and got back in contact very quickly with it.So far the buying process has been enjoyable and straightforward.

Ailsa · 27 April 2024

★★★★★ 1/5

Trustpilot

Never buy from Lovell

If there was a minus number I would. The customer service… what customer service. What care? What about customers coming first? Not making decisions for customers when they have lived in their HOMES for 3&1/2 years?? There is so much work left to be done on the queensbury site and what they have just started is shocking. We moved in in nov19 and now in March23 they are digging up a nice and neat balancing pond and churned it into a mud pit. They decided that this area needed 3 Jettis, another walkway and an extra bit of mud on mud too. This is an absolute joke. We have had concerns over the existing steps down but now this is just a rub it in your face tool. I really wonder what goes through these peoples small brains. It can’t be much, they don’t put the customer first, they won’t help you or answer your questions, they won’t try and find a middle ground, the won’t clean up there mess, (it’s Friday and they have also left litter there so rude of the builders outside someone’s home) I cannot believe how much we’ve been Mis sold on our home this is just the tip of the ice berg after nearly 4 years it’s a joke. All the air managers have been useles they don’t care at all. I’ve asked for the CEO to come to my house and see it in real life face to face and explain why and when this was agreed as NONE OF THIS was in the plans when we brought our come in late 2019. Also they are Atleast 9 months behind the build as they have moved all the builders onto the next load of houses in another location so nothing is getting finished. Lovely. Useless company- NEVER EVER BUY FROM LOVELL

Alice · 31 March 2023

★★★★★ 1/5

Trustpilot

Shabby Treatment - The Sycamores Kirk Ella

Lovell Customer Care have been less than helpful.My house had a leak three days before I completed, at first thesite manager denied there was a leak, faced with the evidence he finally admitted it.My flooring could not be laid as the floor was too damp.I spent Christmas without any flooring, downstairs in the house.The garden floods, totally not interested in sorting anything out.A bathroom cabinet was fitted damaged (knowingly) in November 2022.To this date, this has not been sorted.I have taken two days off work and each day for one reason or another the work has been cancelled.I believe I should be compensated for all the inconvenience, but Lovell think its perfectly ok and I am being denied any recompense.Buying a new home should be a magical experience, Lovell have made it anything but.

BW · 22 April 2024

★★★★★ 5/5

Trustpilot

Very professional service

Very professional service. Nicky made us feel we were in good hands and has really help us understand the process, where we are within it and what happens next.

JB · 17 June 2024

★★★★★ 5/5

Trustpilot

Thank you Rob and Tom

Thank you Rob and Tom, great job fixing the leak on my shower and making good again. Looks as good as new again. Thank you!

Customer · 19 August 2024

★★★★★ 5/5

Trustpilot

Jade Fan is very brilliant staff

Jade is very brilliant staff she help me more than I can expected and she is very patiently explaining the importance to me, her quick response can help me to solve many problems. She is a very good and smart staff in Lovell

F · 5 August 2023

★★★★★ 5/5

Trustpilot

Bella is lovely

Bella is lovely, helpful and super attentive. First class service.

Jasmine · 11 February 2026

★★★★★ 5/5

Trustpilot

Outstanding

Me and my husband just reserved a house with Hyacinth Harris from The Point Castle Vale site. Hyacinth was very helpful and answered to all of our questions, she is very polite, friendly and professional. It is always a pleasure to comunicate with her.

Margareta · 29 June 2023

★★★★★ 5/5

Trustpilot

Superb - Lovell Sales Team Royal Victoria Court

We are pleased with the outstanding service that sales team has provided us . They are very supportive & informative which had helped us to decide to go ahead with our purchase. They are easy to contact to & ready to answer our queries. Sales team are working beyond their expertise. Keep it up Lovell Royal Victoria Court Sales team! Thank you for making our first step in this new venture seamless, possible and enjoyable.

Anonymous · 1 July 2024

★★★★★ 1/5

Trustpilot

Bought into a shared ownership which…

Bought into a shared ownership which Lovells was the builders (how they call themselves that is another issue) it was left a total disgrace. They have used cheapest materials possible, everything going faulty, workmanship rock bottom poor. Think very carefully before you buy anything this company have built. The customer care is not interested and are ignorant.Avoid this company like the plague, please you will be sorry.

Pier · 11 August 2019

★★★★★ 5/5

Trustpilot

To the point of purchase,Lovell Homes &…

To the point of purchase,Lovell Homes & Rosann have been meticulous.Every stage so far has been explained clearly ,concisely & open & cannot find any fault to date.Rosann has been a joy to deal with,patiently answering all questions & giving valuable advice.I would have absolutely no hesitation in recommending Lovell Homes to anyone considering buying a new build.

Customer · 6 December 2021

★★★★★ 5/5

Trustpilot

Cearon Gate

Rosann couldn’t have been more helpful throughout our experience of buying our first home, every question we asked she had an answer straight away. Also very helpful when letting us pick our kitchen and bathrooms as there was plenty of options to chose from. Also was able to give us prices for any extras pretty much straight away

Jordan · 29 November 2021