Every review we hold for the Taunton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA rude tactless uncompassionate and…
A rude tactless uncompassionate and awful company .Today I ask for somebody to come around and have a look at my patio because I've got dispute with my patio as it is apparently a right of way everybody looks into my windows and I've asked to block it after which they said yes I could then I got an email saying that I couldn't so ask them to come and have a look and see if they could find an alternative solution
They came out did not have a look for an alternative solution apart from do not sit on your patio and buy blinds so it would block out my light and to which they replied platinum Skies is not accountable for your sunlight
They came in mop handed three of them which was quite intimidating as it's only me here on my own he was Stefano was very rude very aggressive and just wouldn't listen to me at all I put in alternative solutions to which he just didn't listen to. I cannot sell my property because of the lack of privacy that I have and I can't stand living here I've desperate to get out they keep looking through my windows It,s making me sick I shake every time Gate goes it's just an so upsetting it's awful
Hazel · 15 July 2026
★★★★★ 1/5
TrustpilotI finding my experience living here…
I finding my experience living here very stressful. I've made two serious complaints regarding building problems and each time they never responded quickly to fix the problem,To the point 1st one left me trapped in a bathroom all night ,2nd reporting damp and black Mould behind kitchen units,an 4mths to finally send in a track and trace and found stack pipe not completely fix together and I was left out of pocket Financially after they fix the problem Not Happy
Linda · 5 November 2026
★★★★★ 1/5
TrustpilotFrom management downwards this company…
From management downwards this company is totally inept from one department to another they are unaware of what each other is doing due to lack of notes compassion and training . If you wish to know anything speak to the cleaners in any of the establishments . Why the hell did we get involved to move here . MUST OF BEEN A SENIOR MOMENT.
Ian · 4 November 2026
★★★★★ 5/5
GoogleOnly writing this now because there’s been a significant change in my Grandmother’s mood due to a recent new addition in kitchen/bar staff. My grandmother has lived here for roughly 5 months. She wasn’t too happy at first but about 2 or maybe 3 months in, there was a new girl called Freyja added to the catering staff. “Lovely and chatty. Brightens up the place and makes it feel alive” - my Grandmother’s words. Just so lovely to hear this as we really didn’t know how her move and change to a retirement place would go. Need more Freyja’s in the world. A lot of people really don’t realise just how much a happy face and a good conversation can change someone’s life.
Natascha · 16 March 2026
★★★★★ 1/5
TrustpilotI have been the chef of Taunton…
I have been the chef of Taunton (quantock house) for 6 months and had the most amazing review and feedback from our residents…however there are issues with the management poor standards of compliance with health and safety over food storage as well as abusive attitude.
I have been reporting equipment failures and the potential for cross contamination since November 2024, since then I m have been meet with abusive and unhelpful management practices from a well known management individual for his fluffiness and childish approach and attitude.
I wish the residents good luck and to be vigilant and aware of the people who you put your trust in.
Consumer · 29 January 2025
Agent replied · 25 August 2025
Thank you for taking the time to share your feedback regarding your experience at Quantock House. We appreciate all input from our team, including agency staff, and value your concern for our homeowners’ wellbeing.
We want to assure you that the health and safety of our homeowners is our highest priority. We take any concerns regarding health and hygiene very seriously, and your reports have been thoroughly investigated to ensure that our standards remain exemplary.
It is disappointing to hear that you feel there have been communication issues. We are committed to promoting a professional and supportive environment for all staff, and we will address your concerns to improve our practices and ensure that everyone feels valued and respected.
We wish you the best and appreciate your efforts in upholding the standards we strive for at Platinum Skies.
★★★★★ 5/5
TrustpilotThe best move I ever made
The best move I ever made. The other homeowners are so friendly and the apartments are amazing. There's a great range of activities to get involved in and the onsite bistro is the perfect place to meet up and enjoy some lovely refreshments. Just off there for lunch now!
Jill · 5 July 2025
Agent replied · 25 August 2025
Thank you so much for your wonderful review! We’re delighted to hear that moving to Platinum Skies has been such a positive experience for you. It’s lovely to know you’re enjoying the friendly community, the beautiful apartments, and all the activities on offer. The bistro really is the perfect spot to relax and catch up with neighbours, we hope you had a delicious lunch!
★★★★★ 1/5
TrustpilotLovely properties, terrible 'event' fees....
I have a relative in the Platinum Skies Sherborne development. Whilst their flat is lovely and they are very happy there, the other residents are wonderful and the staff very helpful and friendly, there are significant problems with the shared ownership/management aspect. PS transferred management to FirstPort (see their reviews!) which is another subject, but any prospective purchaser should very carefully read the extremely small print regarding so-called event fees (i.e. when someone moves or dies). PS charge 10% of the FULL value of the property, NOT just on the part owned by the resident. This can amount to many thousands of pounds and is iniquitous. The company are benefitting from someone's death, and to even charge this fee, let alone 10% of the FULL value is appalling. Flats in particular are not selling (and the relatives have to pay full rent until the property is sold), and local estate agents won't touch them. Beware anyone thinking of buying a Platinum Skies property....
Anon · 8 January 2025
★★★★★ 5/5
TrustpilotFinches House Open Day
Attended the Platinum Skies open day at Finches House Retirement Village, Salisbury and had a great time. The buildings are lovely and the staff were very friendly.
Darrell · 14 March 2025
★★★★★ 3/5
GoogleVery ugly building plopped into the middle of town not very photogenic
Daniel · 29 June 2025
★★★★★ 1/5
GoogleRating only, no written review.
Karl · 10 August 2024
★★★★★ 2/5
GoogleRating only, no written review.
Brian · 24 April 2024
Agent replied · 23 November 2024
Thank you for leaving a rating Brian, sorry to see you're not completely happy. If you'd like to discuss this further with us, please contact us at getintouch@platinumskies.co.uk
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
