Fox & Sons Taunton reviews

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 1/5

Trustpilot

The lettings team at Redhill are pretty…

The lettings team at Redhill are pretty good but let down by very poor maintenance. As a landlord I am very disappointed. Significant damage has been caused by a shoddy repair and it’s causes me an awful lot of trouble, so much so that I’m considering instructing my solicitors.

EMMA · 10 September 2026

★★★★★ 5/5

Trustpilot

Connell’s Bushey have been amazing from…

Connell’s Bushey have been amazing from start to finish! Especially Adam and Aimee, thank you so much. Aimee goes above and beyond! :)

Miss · 27 March 2026

★★★★★ 5/5

Trustpilot

Great Service

Great Service - I am a local businessman so busy with my own business. Kyran the branch manager at East Grinstead has handled the purchase of a 5 bedroom house for me very professionally making the process very straight Forward. I would thoroughly recommend the branch. The Financial Advice was also very helpful with great advice and did all the work - service i would expect from my own team -very satisfied to date.

Colin · 21 August 2024

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 1/5

Trustpilot

Ghosting I believe has happened rental connells blaby office Leicestershire …

Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .

Michael · 26 February 2026

★★★★★ 5/5

Trustpilot

Amazing service

I dealt with Tracey and Raife in teh Ashford Park Farm branch, for the property I just purchased. Tracey was exceptional, updating me every step of the way oh the progress; what was needed my side for my solicitors etc. Which was extremely helpful given that I am a first time buyer. And Raife was very extremely helpful in helping me negotiate with the sellers and both of them were reassuring during the whole process.

Kayleigh · 5 March 2024

★★★★★ 1/5

Trustpilot

We are absolutely disgusted with the…

We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.

Donna · 27 February 2026

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026

★★★★★ 1/5

Trustpilot

Awful to deal with

We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.

Kerry · 25 July 2025

★★★★★ 1/5

Trustpilot

Really poor service

Really poor was selling my house through them I wish I hadn’t. Max a manager at Witney left (don't know why but don't blame him) no one told me he had left just silence - no returned calls. They just do a lot of sitting around. No one seems to know what’s going on they never call back and can never really speak to anyone who knows about the sale. I have sold many houses in my time but these have to be the worst agent I have used. Feedback is non existent. A really poor experience. AVOID.

David · 24 March 2023

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 2/5

Trustpilot

Bad property management

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.

Maddy · 28 November 2024

★★★★★ 1/5

Trustpilot

Market Harborough Branch.

I cannot recommend them at all. I went into the branch in Market Harborough to make an enquiry. I made it very clear it was just an enquiry as I had not decided yet if I wanted to sell my property.I received a few calls and I politely informed them I still was not in a position to proceed as I was undecided. No issue until I received a call from an individual calling himself Dylan. He was asking me to consider a valuation. I informed him I will proceed with a valuation when I have decided to proceed with the sale of my home. He pressed me further, and called me mate which I didn't particularly like. I explained why I was not ready to sell as a matter of courtesy, even though I could have simply ended the call politely. I informed him I was accustomed to living in a multicultural area and considered the people in MH, who are mostly English, to be less straightforward than those I was accustomed to dealing with. A neighbour informed me she had 6 no shows when she was selling her home. That gave me some concerns. He said nothing and I continued to explain I was not ready yet. He pushed me further and I told him I'll get back to Connels when I'm ready. While I'm talking he abruptly put the phone down after saying all right mate. I found this extremely rude so I called back to challenge him. He was aggressive and stated he was Indian and I was being racist which is of course total nonsense. He further stated that Connels will not deal with racists. How dare he comment in that way? What do I owe him or Connels? Nothing. How incredibly deeply offensive and an incredible slur on my character without any justification. How would he like it if I called him racist? It was him who stated he was indian.The truth is that he got extremely frustrated at my persistence in refusing to agree to a valuation. They want to value so that a process can start. They want to set the timetable. I won't accept that. Why did he mention he was Indian? On what basis did he conclude I was racist? I found him extremely offensive and made a complaint the same day. Three weeks on and no reply, except one saying the area manager will issue his formal reply soon. How arrogant wording is that? I am a professional landlord and am accustomed to dealing with many estate agents, but just didn't know any in the area and regretfully I walked into their MH branch. I have not experienced such disgusting behaviour from an estate agent. I still await their reply to my complaint.I think others should stay clear of them and I will be sharing my experience of them with many others, face to face, social media and websites I write on. Dylan is an extremely unpleasant man. Connels really scrapes the bottom of the barrel. They can't recruit better than him? Their staff do not have the right to be abusive to others. No one had.

Dino · 1 October 2022