Every review we hold for the Taunton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRupert from Cater Jonas Newbury was…
Rupert from Cater Jonas Newbury was fantastic. We had some complications for the exchange but Rupert was amazing in getting all parties together and working for both us and the sellers to get a good outcome - which we did. He was very professional and prompt in terms of responses. A pleasure to deal with
Georgi · 28 January 2023
Agent replied · 16 June 2024
Hi Georgi, thank you for your review. We are delighted that you are happy with the service provided to you by Rupert. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotComplexity overcome by efficiency
We first experienced Carter Jonas when my wife and I were very keen to purchase a bungalow they were advertising in our village . So we commissioned them to sell our house as a condition of a double transaction. As a result, the complications were immense, but their partner Fred, plus all their supporting staff performed wonders in terms of the necessary 4 way communication process and both transactions were successfully completed within an acceptable time frame. Not easy when two of the individuals involved lived in Scotland and Paris !
Brian · 22 July 2024
Agent replied · 28 August 2024
Hi Brian, thank you for taking the time to leave a review. We are delighted to hear that Fred and the team 'performed wonders' during your complicated selling/buying process and were able to sort everything for you! We hope you are settling in well at your new home.
★★★★★ 1/5
TrustpilotDisgusting
Not happy at all been with them 5 years all visits don't leave you alone photos every year frightened to death you put any thing out of place don't feel like home necmver has done and to top it all off 200 pound bill to remove paint and a couple of fairy lights what the wouldn't recommend them at all disgusting never have I had deductions in 8 moves in mexborough got deposit back straight away no worries wish I hadn't painted kitchen and cleaned up now to loose 200 pound
Karen · 19 July 2024
Agent replied · 28 August 2024
Hi Karen, we are sorry to hear you did not have a positive experience. We would be happy to look into this matter further for you if you could send some further details to feedback@carterjonas.co.uk. Thank you.
★★★★★ 5/5
TrustpilotCarter Jonas in Kensington and in…
Carter Jonas in Kensington and in particular Arabella Abbott ,was an absolute joy to deal with, she was exceptionally professional and exceeded all expectations, her knowledge of the area and the property market but also future events were incredibly useful, I trust her judgement unreservedly, and cannot recommend her enough and the team at Carter Jonas Kensington office.
Ka · 21 September 2022
Agent replied · 16 June 2024
Hi ka, thank you for taking the time to leave such a positive review, we're very happy to have helped!
★★★★★ 5/5
TrustpilotExtremely helpful
Extremely helpful. Personable. Efficient and made the whole process easy for us.
Lesley · 8 July 2026
Agent replied · 23 September 2026
Hi Lesley, thank you for the positive review. Please do not hesitate to contact us if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotBrilliant service
We just bought through Carter Jonas and Sophie Richardson was brilliant. She was incredibly helpful and always came up with solutions to any problems that arose. Couldn’t recommend her highly enough.
Ben · 31 July 2024
Agent replied · 28 August 2024
Hi Ben, thank you for your review. We are so pleased to hear that Sophie provided you with such a great service! Please do let us know if there's anything else that we can do for you.
★★★★★ 5/5
TrustpilotA very smooth and professional service…
A very smooth and professional service from start to finish. Thanks
Marcel · 14 July 2026
Agent replied · 23 September 2026
Hi Marcel, thank you for the positive review! Please do let us know if there is anything else that we can help you with.
★★★★★ 5/5
TrustpilotGreat service!
The service at Carter Jonas, South Kensington couldn't have been any better! Specifically, thank you to Marina and Lajla who helped make this process so effortless and smooth. The most efficient and easy move-in! I highly recommend going to Carter Jonas for your property search. So much gratitude.
Keyan · 3 August 2023
Agent replied · 16 June 2024
Hi Keyan, thank you for your lovely review. We are so pleased to hear that our team in South Kensington were able to make the moving process as smooth as possible for you. Please do let us know if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotIzzie was extremely helpful when we…
Izzie was extremely helpful when we were looking for a rental property due to building works taking place in our house. Within two weeks she had sorted a local property for us. The whole process was super smooth and hassle free. Thank you!
Pamhotmail.com · 1 December 2023
Agent replied · 16 June 2024
Hello, thank you for your review. It's great to hear that Izzie provided you with such a positive experience and found a property for you so quickly. Please do not hesitate to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotVery happy to recommend Carter Jonas at South Kensington
Very happy to recommend Carter Jonas at South Kensington. Lajla and her team (in particular Arabella and Marina) are more than helpful and very professional to deal with. I have dealt exclusively with this agent for a number of years now as have no reason to use other agents with such good service here.
Lisa · 27 January 2023
Agent replied · 16 June 2024
Hi Lisa, thank you for your review of our South Kensington team. We are so pleased that you are happy with your experience with Carter Jonas. Please do not hesitate to contact us if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotA very happy customer
A very happy customer! Julia Wilson found my perfect house in a matter of weeks, I thought it would take up to a year and then finally my present house was sold, after some anxious time on my part, but Julia was always upbeat and positive and finally the sale went through very quickly so all is well and Julia did a great job.
Gillian · 12 October 2021
Agent replied · 16 June 2024
Hello Gillian, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 1/5
TrustpilotI don’t know were to start this is the…
I don’t know were to start this is the worse company I have ever dealt with they stuffed me into a property that wasn’t habitable Tommy and his staff were horrendous they said they was managing the rental property then changed there minds the landlords said the company was managing it but cárter Jonás then said they landlord was managing it there were loads off jobs not Finnish my 6 months was hell never never will I use this company the also talk down to you as if they are better than you please please be aware most off there reviews are fake it’s not surprising the got shut down there are a desgrace
Mr · 27 June 2024
Agent replied · 28 August 2024
Hi Stephen, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to get back to you on this.
★★★★★ 5/5
TrustpilotReally efficient and caring…
Really efficient and caring service.Easily the best experience we have had from letting / estate agents in Newbury.
Chris · 11 May 2026
Agent replied · 16 June 2024
Hi Chris, thank you for your review. It's great to hear that you received such an efficient and supportive service from our team in Newbury. Please do not hesitate to contact us if you need anything else at all.
★★★★★ 5/5
TrustpilotFirst Class Service
We recently sold our house through the Newbury office of Carter Jonas and they were absolutely first class. We were lucky enough to have Ed Westmacott acting for us and the service we received was faultless. Not only was every query dealt with speedily and efficiently but also in a friendly and personal manner. Ed skilfully steered us through the whole process professionally and painlessly. We recommend him very highly indeed.
Sarah · 22 October 2024
Agent replied · 24 December 2024
Hi Sarah, thank you for your kind review. It's great to hear that you are so happy with the 'faultless' service provided to you by Ed! Please do let us know if there's anything else that we can help you with.
★★★★★ 5/5
TrustpilotExcellent advice and service
Andrew Maddock gave excellent advice and service throughout, and we very much appreciated his regular phone calls and updates. We strongly recommend him and the whole team at Carter Jonas.
Fiona · 19 September 2026
★★★★★ 5/5
Trustpilotfantastic team
A great team, experienced, courteous, energetic, motivated, knowledgeable, reliable
DACRE · 5 July 2026
Agent replied · 23 September 2026
Hi Dacre, thank you for the positive review! Please do not hesitate to get in touch if there's anything else that you need our help with.
★★★★★ 5/5
TrustpilotHighly reliable and commited team
For the third time within 5 years, we have been looking for a flat here in Fulham and we had this time a very positive experience thanks to Sam and his colleagues that from the very beginning have demonstrated competency, efficiency and reliability. So simple when you connect to the right people.
Emmanuel · 29 November 2022
Agent replied · 16 June 2024
Hi Emmanuel, thank you for your review for Sam and our Fulham team. We're delighted to have been able to help you with your rental property. Please do let us know if there's anything else we can help you with in future.
★★★★★ 5/5
TrustpilotCater Jonas is excellent!
Cater Jonas is excellent!We are a family from Hong Kong.It is very stressful for the whole process of relocation, especially finding a new place to live.Monika Vickers is a wonderful girl.She gave me a lot of support and information on every single step.She is amazing and always show me the professionalism.Thank you Monika👍
Miss · 22 October 2022
Agent replied · 16 June 2024
Hi Miss Luk, thank you for your lovely review for Monika and our team. We're so glad to hear you were happy with the service we provided you with. Please let us know if we can help you with anything else in future!
★★★★★ 5/5
TrustpilotGreat efficiency of the Wallbrook Gardens
Just moving in Wallbrook Gardens a couple months ago, I am glad that staff here works efficiently and professionally. Whatever issues my flatmates and I encountered would be replied immediately by them, making us concentrate on our work and enjoy our lives. No need to worry about for a day because the concern disappears after we get their support and assistance in a few hours. Many thanks for everything.
Jake · 23 October 2024
Agent replied · 24 December 2024
Hi Jake, thank you for your review. It's great to hear that you are so impressed with how efficient and professional our team are and that you feel so at ease with us. Please do not hesitate to contact us if you need anything at all.
★★★★★ 1/5
TrustpilotI would put Zero stars if possible
I would put Zero stars if possible . What a horrific experience renting through carter jonas (Marlborough). They don’t tell you all the details of property and then when you move in will make life very stressful for you with nasty - I called them “bullying” emails. What an impact they had on our health for over a year , we pulled out of a 2 year contract early as was so bad in a very damp house with a violent neighbour - they also managed and couldn’t do anything about. They are Incompetent , rude , judgmental. When I pushed back and said they hadn’t told us certain details about the property or even added them to the contract, it was let’s not point the finger and blame their employees. It’s a good job we are strong and could fight back. I will never trust them with my purchase - attention to detail is crap , they lie, and disorganised .
Gilly · 9 April 2024
Agent replied · 16 June 2024
Hi Gilly, we are sorry to read your review. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will be happy to look into this matter for you. Thank you.
★★★★★ 5/5
TrustpilotGreat experience!
Finding a flat to rent in South West London is not easy and I have been very lucky to meet Sam Jarvis from Carter Jonas Fulham Palace office. His professionalism and his follow up during the process have been fantastic. I definitely recommend him if you are looking for your next home!
A · 10 October 2022
Agent replied · 16 June 2024
Hello. Thank you for your lovely review. We're so glad we were able to help you with the process of renting your new home! Do let us know if there's anything else you need from us.
★★★★★ 5/5
TrustpilotHelpfully referred by a friend
Heard about Carter Jonas in Mayfair through a friend of a friend - as is usually the case!Referred straight to Charlotte and the recomendation did not disappoint - we had a seamless sale from start to finish. Charlotte and the team managed all stakeholders expectations well and kept us well-informed throughout.Already recommended to my friends in London’s looking to move home.
Paolo · 2 June 2021
Agent replied · 16 June 2024
Hello Paolo, thank you for taking the time to leave us some feedback. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotAbsolutely brilliant service from start to finish.
Absolutely brilliant service from start to finish. Catherine Dewar and her team were in constant contact via all updates which were extremely useful and telephone calls.Would highly recommend them and will definitely be using them if ever I need to move in the future.Ivan Kutepov
Ivan · 12 May 2023
Agent replied · 16 June 2024
Hi Ivan, thank you for your lovely review. We are delighted that you were so happy with the service provided to you by Catherine and the team. We look forward to helping you again in future when you're ready for a change!
★★★★★ 5/5
TrustpilotImpressed by Carter Jones Realty's superb service!
I am delighted to express my admiration for the exceptional services provided by Carter Jones Realty. Renting a home through this agency has been not only remarkably easy but also enjoyable, thanks to their prompt communication, attention to detail, transparency, and unparalleled customer care. The team, comprised of highly professional, responsible, kind, compassionate, and knowledgeable individuals, meticulously attended to every need of the tenant, continuously following up on all matters until their final resolution. Carter Jones Realty has made our renting experience truly memorable, and their genuine, personable, and authentic nature makes them highly recommended for anyone seeking a hassle-free experience. With confidence, I suggest working with this agency.
Sahar · 22 March 2024
Agent replied · 16 June 2024
Hi Sahar, thank you for the great review! We always love to hear from our clients and are delighted that you have received such an exceptional service during your time with us. Please do not hesitate to get in touch if there's anything at all that you need help with.
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