Trusted Agent profile
★★★★★
35 reviews across 2 platforms
226a Hesketh Lane, Tarleton PR4 6AT
Smart Move Tarleton Ltd's Tarleton office at 226a Hesketh Lane is rated 4.5 out of 5 across 35 reviews on two platforms, including 22 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Tarleton office, from every platform, shown as written. First names only.
5/5
GoogleWe had dealings on a number of occasions with Smart Move to obtain our forward property and all the staff were consistently very helpful, friendly and efficient. Nothing was ever too much trouble for them, which was so helpful and reassuring in times of the inevitable stresses of house moving! Telephone calls and emails were always answered promptly and politely. We would definitely recommend.
5/5
GoogleUsed Smart Move to handle a rental property ,from start to finish Caroline and Cathy were excellent always keeping me informed of progress, perfect service and I would definitely recommend them. 5 stars thank you very much.
1/5
GoogleI have recently had the misfortune of dealing with the Tarleton branch of Smartmove when I bought a property. A few of the staff members I met were very helful and friendly, however, this was let down by the manager Caroline, who I found rude, pushy, obstructive, dishonest and unproffessional. The house I was buying had a boiler which was unsafe. When I asked for it to be serviced I was told that I would have to arrange the service and that the gas engineer would have to attend the estate agent office to collect the keys and then drop them back off after. I was also told by Charlotte that the gas fire was only 1 year old but 2 weeks before completion I found that this too was unsafe and much older than 1 year. Caroline could not have been less helpful and when I questioned her about anything she blamed her behaviour on the people who were selling the house. The most worrying thing is that had I have been a young family or an elderley person I could have been moving into a house in which the boiler was leaking Carbon Monoxide. I would advise anyone thinking of going into business with Smartmove to be extremeley wary and check EVERYTHING they tell you is the truth and not something they have lied about for a quick sale and to line their pockets!!
Afternoon Debra. Apologies for the late response to your review, but we did not receive a notification of this being left. If you would like to email any problems you have to admin@smartmoveproperties.net then I can reply to them more promptly in the future. In regards to your review, I am aware of the property you purchased and wish to respond to a couple of your points..... 1) We (of course) never lived in the property you purchased. As such, when you asked about the boiler, we made it clear that we asked the vendor the questions you put forward and then relayed their response to you. As per Charlotte's email to you, we stated: "* She isn’t sure when the boiler was last serviced and doesn’t recall having a certificate, we advise this would be something you could follow up via your solicitors." 2) When you asked for the boiler to be serviced, we asked the seller and if they declined, this is also not our fault, so I fell it is unfair to leave such a negative review for something which is out of our remit. It is not the responsibility of the estate agent to pay for the servicing of a boiler in a property which we are selling. We act for the seller and as such, must act under their instructions in relation to their property. 3) When a tradesman is instructed to attend a property to which we hold keys, it is standard practice for them to sign the keys out. I hope this helps to clarify our position and as I say, please do email if you have any further comments. Best of luck in your new home. Kind Regards, Tina Wilson - Smart Move.
1/5
GoogleI have recently had the misfortune of dealing with the Tarleton branch of Smartmove when I bought a property. A few of the staff members I met were very helful and friendly, however, this was let down by the manager Caroline, who I found rude, pushy, obstructive, dishonest and unproffessional. The house I was buying had a boiler which was unsafe. When I asked for it to be serviced I was told that I would have to arrange the service and that the gas engineer would have to attend the estate agent office to collect the keys and then drop them back off after. I was also told by Charlotte that the gas fire was only 1 year old but 2 weeks before completion I found that this too was unsafe and much older than 1 year. Caroline could not have been less helpful and when I questioned her about anything she blamed her behaviour on the people who were selling the house. The most worrying thing is that had I have been a young family or an elderley person I could have been moving into a house in which the boiler was leaking Carbon Monoxide. I would advise anyone thinking of going into business with Smartmove to be extremeley wary and check EVERYTHING they tell you is the truth and not something they have lied about for a quick sale and to line their pockets!!
Afternoon Debra. Apologies for the late response to your review, but we did not receive a notification of this being left. If you would like to email any problems you have to admin@smartmoveproperties.net then I can reply to them more promptly in the future. In regards to your review, I am aware of the property you purchased and wish to respond to a couple of your points..... 1) We (of course) never lived in the property you purchased. As such, when you asked about the boiler, we made it clear that we asked the vendor the questions you put forward and then relayed their response to you. As per Charlotte's email to you, we stated: "* She isn’t sure when the boiler was last serviced and doesn’t recall having a certificate, we advise this would be something you could follow up via your solicitors." 2) When you asked for the boiler to be serviced, we asked the seller and if they declined, this is also not our fault, so I fell it is unfair to leave such a negative review for something which is out of our remit. It is not the responsibility of the estate agent to pay for the servicing of a boiler in a property which we are selling. We act for the seller and as such, must act under their instructions in relation to their property. 3) When a tradesman is instructed to attend a property to which we hold keys, it is standard practice for them to sign the keys out. I hope this helps to clarify our position and as I say, please do email if you have any further comments. Best of luck in your new home. Kind Regards, Tina Wilson - Smart Move.
1/5
GoogleI concur with the other 1 star rated reviewer. Attempted to purchase via this company. We found some staff to be arrogant and condescending . I believe they were deliberately misleading and economical with truth. I also question the conflict of interest issue as they sell homes for sellers they have a connection with. Less than transparent and not very professional. My feelings in summary are that you dont believe a word they say, and preferably use another agent
Anyone whom works at Smart Move is welcome to sell a house through us. When a member of staff, or even a member of their family, decide to sell a house through us we clearly put a written notice online and in the property particulars to draw attention to the fact that there is a "connected person" involved. The property you were purchasing was no different and clearly had this displayed in all the details, therefor we strongly disagree that we were anything other than transparent on that point. We also wish you the best of luck in finding another property.
5/5
FacebookJust in the process of appointing Smartmove for the sale of a property that has not been straightforward. Can honestly say Tina and the team have been great, understanding and professional, certainly not pushy but totally organised. Would definitely recommend you consider them, even if they are not a prominent agent in your area. - we found them through a friend on Facebook.
5/5
GoogleGreat staff, great service, very knowledgeable and they use common sense. Great at communicating and they know the local housing market better than anyone else I have come across. They were extremely helpful when our sale fell through (due to two local village idiots) and did their best to make sure we didn't lose our purchase. Thanks again girls!
5/5
GoogleVery helpful and professional service. Nothing was too much trouble in assisting with our house sale . Highly recommended.
5/5
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5/5
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5/5
FacebookBought our first property with the help of Joanne from the Longton office, she went above and beyond to make sure the process was a easy as possible and always kept in contact throughout the process... Thank you Joanne xx
5/5
FacebookAbsolutely brilliant!!! Cheap rates and a faultless service from start to finish, a quick and easy sale with lovely professional people. Highly recommend Smartmove to anyone looking for an estate agent in this area.
5/5
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5/5
GoogleWe have contacted smart move a couple of times to arrange viewing on properties. Although the properties haven't been right for us. The team are lovely, very quick in contacing you back. Extremely friendly, patient and extremely helpful
1/5
GoogleMake sure you look after yourselves when dealing with Smart move because they certainly do!
Mr Crossley. I would respond to your "review" but I am afraid that I do not understand your comment, the context it is within and what your grievance is exactly. If you wish me to look into this, please email admin@smartmoveproperties.net
5/5
GoogleWe have just sold a property with Smart Move. Caroline and Cathy have been really helpful and supportive through a really tough and stressful time for our family. Would highly recommend
5/5
FacebookCathy, Caroline and all the Team at Smart Move are absolutely wonderful and brilliant at what they do. Deffinitely the best local Estate Agent having dealt with others. They were so helpful, friendly and professional from start to finish, cannot recommend them enough! Thank you all!
5/5
FacebookCathy, Caroline and all the Team at Smart Move are absolutely wonderful and brilliant at what they do. Deffinitely the best local Estate Agent having dealt with others. They were so helpful, friendly and professional from start to finish, cannot recommend them enough! Thank you all!
5/5
FacebookAbsolutely amazing from start till they handed me over would recommend smart move to anyone really lovely girls communication was 100% and they put up with me ringing all the time if your thinking of moving definitely use these
5/5
GoogleCaroline and Sam at Tarleton office are by far the best agency staff I have encountered. Approachable and friendly while at the same time being totally professional and efficient. They have dealt with all my queries speedily and to my utmost satisfaction. Thank you
5/5
GoogleGood place friendly staff
5/5
GoogleThis firm is forward thinking in today's fast changing marketplace. I have done business with them for a while now and I have no complaints whatsoever - they are a pleasure to work for.
5/5
FacebookSmart Move provided me with an excellent service from start to finish, they really became one of the family through this stressful process. Can't recommend them enough for any real estate quandarys.
5/5
FacebookExcellent customer service from start to finish, all very friendly staff always willing to go that extra mile to help. Very impressed with their professional and commited approach to our sale.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smart Move Tarleton Ltd's Tarleton office has 35 reviews across two platforms: 22 on Google, 13 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Smart Move Tarleton Ltd Tarleton is rated 4.5 out of 5 across all 35 reviews, and 4.2 out of 5 on Google from 22 reviews, checked 9 October 2026.
Smart Move Tarleton Ltd Tarleton, 226a Hesketh Lane, Tarleton PR4 6AT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.