Trusted Agent profile · Tameside
★★★★★
2,153 reviews across 2 platforms
5 Fletcher Street, Ashton-Under-Lyne, OL6 6BY, Tameside, OL6 6BY
Reeds Rains's office in Tameside, at 5 Fletcher Street, is rated 3.8 out of 5 across 2,153 reviews on two platforms, including 197 Google reviews rated 4.7.
Every review we hold for the Tameside office, from every platform, shown as written. First names only.
5/5
TrustpilotReeds Rains Hyde Branch.
Gaynor & Wendy at Reeds Rains Hyde were very understanding and professional when dealing with the sale of my dads property. The new buyer was very patient because of probate due to the property having to be sold due to my fathers death. A massive thank you to the team at Hyde. I will definitely recommend your services. Keep safe.
1/5
TrustpilotIf you’re a tenant threaten them with…
If you’re a tenant threaten them with legal action!! That’s the only thing that seems to work. I’ve been to the solicitor once already this year for maintenance that I’d been chasing for 10 months, it was done in a week. They were avoiding me so much that it was the only option. Even today, I’ve been waiting months to get my guttering changed because it’s causing my window to flood through, they’ve ignored me, spoken to me like I’m worthless, it’s disgusting!!! YOU SIGNED A TENANTS AGREEMENT!!!!!! Get a grip! I’ve got an appointment with the same solicitor next week, hopefully get their months notice in straight after, and then get a judge to deal with them, then I’m moving the hell out!!
Hi Phil,We are very sorry to read your review. When maintenance issues arise at a property there are a lot of steps that need to be taken before being able to authorise a repair to be made. In the first instance we need to establish who is responsible for the works as in some instances this does not fall on the owner of the property and then before we can carry out any works we do need authorisation from the Landlord. I am sorry that this took longer than we would have hoped and glad to hear that the problems are being resolved now.If you have any other questions please contact us on: Congleton@Reedsrains.co.ukKind regards,Reeds Rains
5/5
TrustpilotSt. Helens branch
Dealt with by Ellie From the St. Helens branch, Ellie has been great from the second I enquired about the property, she’s answered any questions I’ve needed answering, was very patient and understanding regarding how available I was to talk. She even went the extra mile to try and get myself a better price pcm. Thankyou Ellie.
5/5
TrustpilotEstate Agency Management at its best
The whole team at the Widnes Branch are friendly, polite, communicative and super helpful, which as I’m based in Bristol has been a welcome relief.Stephen has also helped with closing checks from the previous tenant, along with arranging repairs to be made that have certainly helped with the overall sale of the property.Would highly recommend their service!
1/5
GoogleAwful when it comes to communication skills (they tried to talk down to me and used a very rude tone), leave property maintenance undone despite constant calls and emails (holes in the ceiling which was letting in rain water), Say they will do certain work before you move in but don't. They actually sent someone out to cover damp caused by a leak in the loft and they painted over it with gloss! Only gave 1 star as you have to put a rating. We thought about buying it they asked for an offer then said it wasnt a valid offer (after about a week) as the deposit money (which was waiting to clear from a cheque)Wasn't available to pay there and then. I'm actually surprised they know how to put one foot in front of the other! As I'm unable to reply to your reply I will edit my original review in order to reply. My review wasn't clouded by recent events. As for how you responded to to maintenance issues you never answered my question regarding the downstairs toilet roof which was left un-repaired even though the contractor said he'd give you a quote but nothing happened from there. I think it amusing how you try to force people into giving you their new address yet when they seek advice and email you with a screenshot of that advice you ignore the email yet you have the time to reply to reviews. I WILL NOT BE HARRASSED OR BULLIED INTO GIVING MY NEW ADDRESS. For those who have been told you have to give them your new address in order for them to unregister your deposit you don't. I contacted TDS (Tenancy Deposit Scheme) and they said the only details they need to do so is your phone number and or email address. NOW REEDS RAINS RELEASE MY DEPOSIT!!
We are disappointed that you are dissatisfied with the service that we have provided. We feel that we have always acted professionally over any issues you have had during your tenancy. On this occasion we feel that there are other factors following your move out of the property, that have perhaps clouded your perception of our service provision and led to a breakdown in communication. However, as you are aware, we have now reached a mutual agreement regarding this.
5/5
TrustpilotThe Reeds Rains Little Sutton team…simply the best!
The Reeds Rains Little Sutton team we’re amazing! Katy kept me informed every step of the way! I felt very comfortable speaking to Katy. Karen had great faith in how good things went through so quickly! I can’t recommend them enough! Thank you so much! Julie
5/5
TrustpilotReeds Rains Bamber Bridge
I recently sold a Tenanted property through Reeds Rains Bamber Bridge.Not an easy sale to conduct as the Tenant was staying in place, Alison never gave up and eventually found the perfect purchaser to take the house and tenant, great communicator and very professional throughout.I will be going back with a second sale shortly for Alison to deal with.
1/5
TrustpilotBuyers Beware!!
Buyers Beware!!As a new customer looking to buy, the first contact was not very great. Rude attitude and no phone manners let alone customer service skills. Sellers have entrusted you to sell a house, you have charged a fee for this service so deliver that. I have both bought and sold homes before and spoken with many agents in my time but this by far-left a bitter taste in my mouth. I will never understand this so call level of prestige some agents seem to think they have over people. Every enquire should be dealt with the same level of care and respect.I will be sure to never use you to sell my next house if you service the area .
Hi Sarah,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
GoogleI just want to thank the staff at Reeds Rains inn Ashton-Under-Lyne following my application to rent a property. The staff were excellent, they were professional always helpful and a credit to the profession. I would like to thank Amy who was a massive help from the start to the end of my dealings with them she is a credit to the team I would definitely recommend them! Michael Forrest
1/5
TrustpilotThe worst agency I dealt with honestly
The worst agency I dealt with honestly. First, they make the procedure smooth and easy for obtaining a property, and after you pay the holding deposit they make it more difficult for you with many unconvincing requests and for unknown reasons. I hope that the company consider hiring people with higher qualifications in dealing with the customer, keeping promises and sticking to the dates of the expected calls.
Hi Almuayad, I've sent you a request for more information as I haven't been able to locate you on our customer database from the information I have to be able to look into this. Kind regards
5/5
TrustpilotWhat an amazing team
What an amazing team at Burnley. We have nothing but a first class service. The team, especially Dawn and Rachel, have gone above and beyond for my husband and I. Extremely professional, friendly, and go that extra mile for you to ensure moving house is stress free. Thank you for such an excellent service.
5/5
TrustpilotVery caring and helpful staff.…
The staff who I spoke to on several occasions were lovely and kind. They were very helpful and understanding all through the difficult process. They always put my mind at rest, can’t thank them enough.
We are so glad to hear that you had a positive experience with our staff. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and it's wonderful to know that our team was able to help you through a difficult process.
1/5
TrustpilotNo contact as promised.
An appointment was arranged for an agent to view my home to give me a valuation. The viewing was cancelled due to a circumstance to which I accepted but the agent said he'd ring me the next day to give me a valuation over the phone. A week on and I never received the call. If he couldn't contact me then surely the professional thing to do is to pass the job to someone else. So I shall not be using Reeds Rains in the future.
Hi Debra,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotAvoid!
Avoid! Whether you are a buyer or seller, don't waste your time, effort and money!Booked a viewing to find the estate agent knew very little about the property. Promised to get back to me the following day with answers to questions we asked... nothing. Until just under a week later when they rang for feedback on the property. When advised we are awaiting a response to our questions (which the lady seemed oblivious to) and that this service is not good enough, they blamed the owner of the property for not getting back to them and advised they would get back to us again... yet we are still waiting. Turns out we viewed a friend of a friends house and they wasn't even aware of the viewing (house was unoccupied), let alone the questions! (Preston branch)
Hi Claire,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotProfessional and friendly
Very easy to work with. Friendly and got the best deal for us.Glenn and the team are very professional, great service
Thanks Emma!
5/5
GoogleI am using Reeds Rains as my management agency for a few years. A very decent agency, communicative and helpful. If I will ever need a letting agency again, Reeds Rains will be my first option. A 5 star staff.
1/5
TrustpilotDo not I repeat do not use this agent
Do not I repeat do not use this agent! Alison Sidney based in Walderslade has totally given false information on a regular basis on renting a property. She was happy to take £288 holding deposit yet still carried on letting other clients view the property. My son gave all information requested including a guarantor and still she mis lead us into believing that my son and his partner would be moving into the house. This agent lies and takes deposits misleading people totally - stay clear and go with a reputation agent - not this bunch of shafters!
Hello,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us.Whilst it is disappointing for all parties concerned that this did not proceed to a satisfactory tenancy. Alison worked hard to find a solution to the issues raised by the third party referencing checks that are taken up. Our landlord clients were kept informed of the situation. Please email me at walderslade@reedsrains.co.uk or call me on 01634 200279 I would appreciate the opportunity to discuss this matter for you. Kind regards,Reeds Rains - Walderslade
5/5
TrustpilotAndrea/Jade from Dinnington
Working with Andrea from the Dinnington branch. Wow, this woman is incredible. Her communication is excellent, she was contacting us on her days off, out of her working hours, just so we could have an update if she had heard from anyone from the sale of our purchase. When she was on holiday, a lady called Jade took her place and again, her communication was excellent. Even just updating me at dinner time to say ‘sorry there is no update’ was helpful as it saved me calling them to see if they had heard anything. Would recommend Reeds Rains to anyone!! Especially these two lovely ladies!
5/5
TrustpilotThis estate agent’s have been amazing…
This estate agent’s have been amazing from day one the staff I have had dealings with have gone over and beyond caring professional and always there at the end of the phone re help and advice highly recommend !! special thanks to Keren who supported me at all times throughout final sale of the property H E stead
5/5
TrustpilotReed Rains, Macclesfield
Excellent service from the team, in particular Sue, Zoe and Jaya at RR Macclesfield who recently sold my house for me. From the first point of contact they were polite, friendly, knowledgeable, easy to approach and very professional. They also sold my house within a few weeks and made the whole process easy. I cannot thank or recommend them enough!
1/5
TrustpilotReeds Raids in Preston..
Reeds Raids in Preston... Absolutely awful. DO NOT USE. Never told us about any of our viewings. Organised an open house and turned up 15 minutes late with various different viewers waiting on the doorstep. Turned up late on several Other occasions and after we sold the house did not contact us once. On the day of completion when they were suppose to meet the buyers with the keys they never called us once and we had to hand over the keys ourselves.
Hello Dan,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us. If you could please email us at Preston@Reedsrains.co.uk or call me on 01772 561666 I would appreciate the opportunity to discuss this matter for you. We would like to add that this open house was conducted prior to lock down restrictions.Kind regards,Reeds Rains Preston
1/5
TrustpilotFed up of being ignored
Fed up of being constantly ignored by this company. Have emailed them directly, through their website, through RightMove, called them, left voicemails and left my contact details with an employee where I was promised a call back. So far I've not been contacted (not even a courtesy "we're sorry it's taking so long but we'll get back to you") and have lost hope I'll be able to successfully view the property I want.If this is what they're like to deal with trying to arrange a viewing for a property, I dread to think how inefficient they'd be to complete the purchase.
Good morning Matt, I am sorry to hear of the problems you have experienced communicating with my office. My team have been extremely busy as the housing market returns to full activity following the easing of lock down restrictions. Whilst we are pleased with these activity levels it has unfortunately meant that we have struggled to respond to some inquiries as promptly as we would like. As you are aware I have contacted you this morning and explained the above in more detail. Thank you for your understanding and hopefully we can assist you to find your next home. Kind regards,Cairn Morrison - Branch Manager - Reeds rains Morley.
5/5
TrustpilotExcellent service from Maria at Rothwell
Thank you Maria Hammill from the Rothwell branch. You found my daughter an amazing property to rent and now Maria is on the search for us an amazing property to buy. I really can't thank you enough for all your hard work, always being there and also ready to help at the drop of a hat.
1/5
TrustpilotSalford Quays - Lies and so unhelpful
Simply wanted to view a 1-bed apartment in the Salford Quays area. Initially arranged well enough, then the appointment was cancelled by the agent (agent said the property was having work done) but when I emailed back he had in truth simply taken the day off and clearly cancelled his appointments to facilitate this. Re booked for a later date and time (chosen by the agent who subsequently wouldn't even be flexible enough to move this by 30 mins as it conflicted with another appointment I had. Then just before the 2nd appointment he advised me by email that someone else had already taken the property so the 2nd appointment never even happened. How someone else let the apartment when the workmen were apparently there preventing viewings remains a mystery?Finally to add insult to injury the same apartment is (a full week later now) still advertised on both Right Move and their own website as still being currently not let! God help the poor landlord depending on getting this rented out in the current market conditions waiting for these people to be bothered to actually show the place to someone...appalling!
Hi Mr Roberts, I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us. I can’t find your details on our system however if you could please email me at greg.davies@reedsrains.co.uk or call me on 0161 2369088 I would appreciate the opportunity to investigate this matter for you. Kind Regards, Greg Davies - Senior Branch Manager
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