Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI’m so angry about this discrimination…
I’m so angry about this discrimination against Christian festivals on your 2024calendar I have been a member for many many years but I now need to re consider my membership. Why would I want a calendar that doesn’t portray Christianity. Or Jewish. We are a multi faith country and I for one am proud of it. STOP going on about Christian things that are provided at properties that’s just a pathetic excuse. Get with the mood of the country.
Diane · 16 November 2023
Agent replied · 19 June 2024
Hi Diane,You may have seen we've had similar comments on this subject recently. For consistency, I'm responding to you with the same information we've used before.Hopefully, I can clear up a slight misunderstanding from recent media articles. This matter was also raised at our AGM.The Inclusion and Wellbeing Calendar is an internal resource, used to keep staff and volunteers up to date about awareness months and minority religious and cultural celebrations they might not otherwise be familiar with. For this reason, Christmas and Easter, which are national holidays, are not included on the calendar. We know that most of our staff and volunteers have a good awareness and understanding of these festivals already.The calendar isn’t specifically focussed on religion or religious events. The calendar does mention religious holidays such as Eid, Diwali and Hanukkah, but also includes Pride month, Disability History month, Pain Awareness month and MS awareness week amongst many others. We try to represent the diverse society we serve in all that we do, and we want everyone to feel welcome when they’re visiting our places.Christian holidays will continue to be marked on the physical calendars sold in our shops and online. We won't be creating a physical calendar which excludes Christian holidays.I'm sorry this has made you consider whether you wish to renew your membership. Thank you for your review and for your support of the National Trust.Kind regardsSteveNational Trust
★★★★★ 1/5
TrustpilotCheck NT cafes take Biscuit
If you use the Biscuit app in NT cafes, may I recommend you check they accept it first. Had we known they did not take it in their Boscastle cafe today, I would have preferred to spend my cash in a private cafe. The staff first of all failed to believe the scheme, then when I provided evidence they looked at it as if it was a piece of rock from the moon. Not sure if that was the NT staff factor or the Cornish factor - perhaps a bit if both! If you do use Biscuit here’s a tip. Given most NT cafes have no internet connection, screen shot the vouchers and just delete them once they have been used.
Dale · 19 October 2023
Agent replied · 19 June 2024
Hi Dale Thanks for your review and feedback. I’m sorry you had difficulty using your gift card at Boscastle. While Biscuit does allow you to exchange your rewards for National Trust gift cards, we wouldn’t necessarily expect our teams to know about the app itself. You should be able to present the gift cards (wi-fi dependant) and them be accepted with no issue though. I’m sorry this wasn’t your experience. I’ve passed the details of your experience on internally to see if any additional training is needed. You make a good point about wi-fi and phone signal. Due to the locations of the places we care for this is often a challenge. Thanks for visiting and for your support. I hope you enjoyed the rest of your visit. Kind regards National Trust
★★★★★ 5/5
TrustpilotNational Trust
I have been a member of the national Trust for years and fully enjoy going to the different sites. What I will say is we have always enjoyed the beautiful food which we never minded paying a premium for but on the last visit to Lanhydrock the food was very disappointing and not worth the money. Shame as is always a part of a great day.
Paula · 30 July 2024
Agent replied · 25 December 2024
Hi Paula, thanks for taking the time to leave a positive review.It’s great that you enjoy your visits to National Trust places over the years, but it’s a shame to hear your feedback about the food you had at Lanhydrock. I’ve shared that with the team there so they’re aware of your feedback.I hope we can continue to welcome you our places in the future. Thanks again for taking the time to leave a review, and for all of your support.Best wishesNational Trust
★★★★★ 1/5
TrustpilotI am gobsmacked how expensive it was
I am gobsmacked how expensive it was, no complaints about Attingham Park but my gosh the prices were on the steep side. Took some friends who were over from Canada.I thought maybe membership would be an option but who on earth in your marketing team decided that you would NOT OFFER ANY DISCOUNT FOR PENSIONERS (unless they’ve been paying full membership for the previous three years? How bleep bleep stupid. It gets worse you offer 50% discount for 18 - 25 year old’s ….Utterly crazy pricing structure, maybe employ some people who understand how to make a business thrive and you’d be doing a better job, you’d certainly generate more income which I’m sure is needed. Having said the above I looked at the salaries you pay and my gosh you’re certainly conservative, maybe increase membership and pay a better salary to attract fresh thinking staff, at all levels but especially the team that dreamt up the membership costs.
Steve · 17 October 2023
Agent replied · 19 June 2024
Hi Steve.Thank you for your review.I'm sorry you're unhappy with our membership pricing. You're correct, that our senior rate is offered to members aged 60 and over who have held an active membership for at least the last 3 years. This is because our senior rate is a reward for loyalty. Our Junior and Young Person memberships are set low to encourage young people to become members of the National Trust. Young people are an underrepresented group within the Trust. For this reason we feel it's important to increase access and participation for this group. We review our pricing regularly to make sure that we can balance being able to look after our historic places, green spaces and collections to the high standards they deserve. While also providing high quality days out for visitors. Thank you again for your feedback. Best wishesSteve
★★★★★ 2/5
TrustpilotPaid for 12 months only got 9
Pay for 12 months - only get 9. We joined in July on a trip to Fountain Abbey, thinking the membership would be good value considering we travel a lot and can visit a lot of properties. We were told we’d get an email which we could use to confirm membership until our cards came through. Unfortunately, we received nothing until October (not even an email confirmation), at which point we were sent membership cards but no members handbook, parking permits or any other details. We are STILL waiting for a full membership pack which will allow us to access the benefits of our membership. If you are considering membership, I’d only recommend it if you are happy with the price for 9 months (as you’ll have to wait until the trust sends you your card or an email to be able to actually use and it seems to take them a quarter of a year on average to do this) and if you don’t mind not having access to any other benefits (eg handbook and parking) until the trust decides to share those benefits with you.
Lou · 17 October 2023
Agent replied · 19 June 2024
Hi Lou. I'm very sorry about this. All memberships are for a full 12 months and you certainly should've received your membership cards and welcome pack within 4 weeks of joining at Fountains. I've requested further information from you (privately) so that I can investigate and put things right. Thank you for providing further information. I've emailed you separately so I can identify your membership and put things right for you. Thank you.
★★★★★ 3/5
TrustpilotWe are regular visitors to the national…
We are regular visitors to the national trust properties and our local property to visit is attingham park. We try to visit every week to take the dogs for a walk and many years ago it was mine and my wifes 1st date location. We always have a coffee at each visit especially on the colder drys to warm us up ready for the big walk. Not so long back we often commented to each other how reasonably priced the coffees were compared to other places and how ingenious the disposable cups were which helps the environment. In fact we were so impressed that the NT were one of 1st companies in the uk to introduce the said cups way ahead of the large coffee companies...brilliant! As stated the drinks WERE reasonably priced and had been for a while but in the last year or so each drink has gradually gone up by 65p, this includes a 15p charge for the cup. I do appreciate the NT are trying to encourage the purchase of a reusable cup to do away with disposable type but can I point out the disposable ones are compostable. We never dispose of the cups anywhere but the relevant bin upon exit and it is a little frustrating carrying the empty cup around for hours and miles whilst walking 2 dogs as there are no rubbish bins and minimal dog waste, it would be worse carrying the reuasble cups around for a long time! Back to the price increases, I am aware of increasing costs everywhere but NT seem to have taken in to to a higher level which discourages sales, many a time I have been in the queue and looked at the cakes etc but been put off by the price. I was behind a young couple last visit and they were having to tell the kiddie "no its too expensive" look at the soft drinks being sold between 50-80p higher than most shops. Its the age old mistake of sell higher and think you are getting more profit but in reality you are selling less. Sell slightly cheaper without being greedy and sell more...its common sense! I appreciate the NT is a charity but seeing the greed IS putting us off going as much. They do get so much of us in membership but for the 1st time in many years we have spoken about cancelling our membership!.....such a pity.
Dave · 17 October 2023
Agent replied · 19 June 2024
Hi Dave,Thank you for your review.Firstly I'd like to say, It's lovely to hear you and your wife have such a special connection to Attingham Park. I'm sorry you're unhappy with our food and beverage price increases. I appreciate this is disappointing during the current cost of living crisis. I'd like to explain our reasons for these increased charges.I appreciate that it's a really difficult time to raise prices in our cafes. Unfortunately the price rises have been unavoidable. We've experienced price increases for both the ingredients we purchase and to heat, light, run and staff our cafés. We have tried as hard as we can not to pass price increases on, but we have seen such sharp rises recently, that we now have to balance these increases in a way that is also right by us as a charity. We continue to benchmark our prices so they're competitive with other similar businesses.The disposable cup charge is contentious, but we feel necessary. Single use cup wastage is a real problem and we need to make sure as a conservation charity that we’re trying to reduce this as much as possible. All the money raised from the 15p charges will go into a ‘green fund’ to fund environmental projects and initiatives.In certain cafes where we're unable to provide crockery, we don't apply the 15p charge for a disposable cup.Due to the increases in ingredients, labour and energy, we simply can’t charge less. We have to be able to cover our costs and ensure our long-term future, while also offering value to our members. Thank you again for your feedback. I'll make sure to share this with our Food and Beverage team.Best wishesSteve
★★★★★ 3/5
TrustpilotOverseas pass does not provide value compared to residents annual
Overseas pass is comparatively very expensive. It costs so much for a week compared to how much UK residents pay. Then we were told we had to pay parking on top!! I hear this unfair policy has now changed and rightly so. In view of these points I took out an annual membership which gave value, despite only being on holiday for 3 weeks.
Happygoblin · 2 September 2024
Agent replied · 25 December 2024
Hi Happygoblin I'm sorry you're unhappy with the price of our Explorer Pass. We believe it offers great value for money allowing you to enjoy entry to most of the places in our care across England, Wales and Northern Ireland, as well as free parking in our car parks. I'm sorry you felt you needed to pay for parking but this shouldn't have been the case and all details are shown on our webpage: www.nationaltrust.org.uk/membership/explorer-passThanks again for your review. Chris National Trust
★★★★★ 1/5
TrustpilotI live surrounded by a nature reserve
I live surrounded by a nature reserve. There are many wealthy landowners around here. One particular landowner insists on mowing the surrounding area near his land. This area is rife with biodiverse life, and should not be mowed. I periodically speak to the National Trust representative of this area, who is always so sympathetic and lovely, always promising to talk to the landowner and inform him that it's not ok to interfere with a nature reserve that isn't on your land. Nothing changes,grass keeps getting mowed.Cancelling donation. Corrupt.
Alexander · 16 October 2023
Agent replied · 19 June 2024
Hi Alexander. I'm sorry for your experience. It's difficult to comment without further information, so I've requested this from you so that I can investigate in more detail. Thank you.
★★★★★ 5/5
TrustpilotA huge thank you to the staff both at…
A huge thank you to the staff both at The Vyne Basingstoke and Polesden Lacey. When asking if we could use a wheelchair today at The Vyne, they could not have been more helpful or accommodating to our needs and at Polesden Lacey we were able to use the buggy vehicle to take us to the house and the very kind lady driver came back to look for us to take us back again. At both places, the staff were very helpful and kind which made our visits most enjoyable. Thank you
Lorna · 9 October 2023
Agent replied · 19 June 2024
Hi Lorna. It's great to hear you enjoyed visiting The Vyne and Polesden Lacey. Thank you for taking the time to write your review, and sharing how the local teams helped make a difference - I've shared this with them. I hope we get the chance to welcome you again soon!
★★★★★ 5/5
TrustpilotVisited Cliveden House today in 34c
Visited Cliveden House today in 34c, a very enjoyable day with a lot to see and 2 very pleasant staff members in the Gift Shop where we purchased a Robin on a fork, now known as ‘Clive’.
Jezza · 25 May 2026
★★★★★ 1/5
TrustpilotMisleading info on the National Trust website
From the National Trust website. 'We’re a charity looking after nature, beauty and history, for everyone, for ever.'
Jacqueline · 2 February 2026
Agent replied · 21 March 2026
Hi Jacqueline Gittens, thanks for taking the time to leave a review.
I’m sorry you’re disappointed you can’t pay for gift memberships using monthly Direct Debit. We made the decision not to offer monthly Direct Debit for gift memberships, as some gift givers cancel their subscription part way through the year. If this happens, it can cause embarassment as the gift receipient’s cards won’t allow them to entry to our places. Data Protection Regulations mean we can’t talk to the gift recipient about the payment, as it’s not in their name, but the gift recipient can’t visit for free as they thought they could. Your feedback about how we position this on our website is helpful, and I’ve shared that with the team who manage that part of our website - I'm sorry we caused any confusion.
Thanks again for taking the time to leave a review.
Best wishes
National Trust
★★★★★ 1/5
TrustpilotPointless membership for dog owners (South West)
If you have a dog and like going to the same place that allows dogs, then it is worth the money. If you want to visit other places, then it is not worth paying a membership fee as the majority of places will only allow assistance dogs. I have just seen five places online that I would like to visit, but unfortunately, no dogs are allowed! I pay £10.60 a month membership fee and I cannot even visit my favourite (closest) National Trust establishment, Dyrham Park. This place only allows dogs in a tiny area next to the car park. I appreciate that dogs cannot go into stately houses, certain gardens, Deer parks, etc,. However, at Dyrham Park, there are other areas that behaved dogs could go whilst kept on a lead; after all, it would appear that assistance dogs can go anywhere, so this seems very unfair. As a result of these draconian rules, it means that I am totally restricted from visiting other places as I will not leave my dog at home for the day alone. It questions as to whether the National Trust will be around within the next twenty years. I am sure I am not the only person to be paying money for nothing. Judging by the majority of one-star ratings, the National Trust have a lot to take into consideration. It's quite likely that Chris (who appears to be the spokesperson from what is evident) will comment on this; however, there is enough evidence on Trust Pilot to suggest that their defences hold no gravitas.
DB · 1 October 2023
Agent replied · 19 June 2024
Hi DB,Thank you for your review.I'm sorry you're unhappy with access for dogs at some of the places in our care. I can see this is a subject you're very passionate about. Our aim is to strike the right balance so that everyone can enjoy their visit. This means we have to try balance access for people who love dogs, with those people who value dog free spaces. As all the places in our care are so different, the local teams are best placed in making these decisions. They decide what can be accommodated and determine any impacts, conservation and otherwise, that would be caused by allowing dogs. This will then be reflected in our pawprint rating system, which grades how dog friendly our places are. Despite this, we know we can do more. We're currently running a national piece of work focusing on how we can make our places more welcoming for dogs and their owners. I hope this reassures you we're focussed on this issue and continue to take it seriously. Thank you again for your feedback and support. Best wishesSteve
★★★★★ 1/5
TrustpilotShame on you National DIS-Trust . . .
The ONLY Company I know of where as a Senior Citizen, you are not entitled to a discount unless you have “been a previous member for THREE consecutive years” . . . what a greedy disrespectful money grabbing company.You are supposed to help-out us Pensioners aren’t you and not try to rip us off - SHAME ON YOU NATIONAL DIS-TRUST.My reply from National Trust was the standard ‘jobs-worth’ pedantic reply (shown below this statement) from Chris of National Trust who just can’t appreciate that as new Pensioners, we want to visit NT sites, spend money there and enjoy our hard earned retirements at last . . . but not wait 3 years paying full price for membership before we get the ‘normal’ Senior Citizen reductions . . . come on Chris, even English Heritage give us a membership reduction.BTW - I’m sure that you are aware Chris that in 2021-22 your Director-general Hilary McGrady, was paid a salary of £199,614 which one assumes that is why Pensioners are required to pay full price . . . 🤔
A · 28 September 2023
Agent replied · 19 June 2024
Hi A Happy Biker I'm sorry you're disappointed by the criteria for our senior membership concession. We believe our membership rates offer great value for money. The senior rate is a reward for our loyal members aged 60 or over, who've been a member for at least the last three consecutive years. They're entitled to 25% off their subscription. We are in a period of significant pressure on people’s finances. We understand that, and we are very grateful to those who can continue to support us, particularly our members, who are at the heart of the National Trust. We review our pricing regularly to make sure that we can balance being able to look after our historic places, green spaces and collections to the high standards they deserve, with providing high quality days out for visitors.Thanks Chris National Trust
★★★★★ 1/5
TrustpilotKingston Lacy (AGAIN )
Kingston Lacey (AGAIN )I have not visited Kingston Lacy since the last time `I had a run in with rude staff there. I re visited today and hey presto another plump mature woman from the staff started on me again. When I said I'd not be renewing my membership. Her reply was, Don't then. Where on earth do you find these people? All I want to do is walk in the gardens with my dog ( On a lead obviously) without these unemployables giving me the benefit of their nonsense.
Stan · 27 September 2023
Agent replied · 19 June 2024
Hi Stan. We want everyone to enjoy their visit, so it's disappointing to hear you didn't have a good time. I hope you have a better visit next time. Thank you for supporting the National Trust.
★★★★★ 1/5
TrustpilotNo membership pack ever arrived
In march this year my mother signed me up for National trust membership. She was assured the pack would arrive in less than a month which was just in time for my Birthday April 3rd.Nothing has ever arrived. Both herself and I have emailed and called with nothing ever arriving or a refund being given. I’d like to understand how to escalate this for a full refund. Phone calls and emails are full of empty words so hoping maybe this will get the right persons attention.
Angela · 23 September 2023
Agent replied · 19 June 2024
Hi Angela Thanks for contacting us and for providing further information. I asked our Supporter Services Centre to get in touch with you. I can see they've done so and are working to resolve your concerns. Kind regards Chris National Trust
★★★★★ 5/5
TrustpilotGreat staff at Fountain Abbey
I visited Fountain Abbey on 23rd September.I cycled to Fountain Abbey but unfortunately the saddle of my bike came off while riding. As a result I got big scratches and was badly shaken..However, one of staff, Christine, at the ticket office professionally and kindly treated my injuries using her first aid kit.Christine kindly phoned a lot of taxi company to help me home, but unfortunately none of taxi offered a ride.. So Christine sugessed providing me a ride after work. (I would have been stuck in a countryside without her.)Her lovely and thoughtful gesture and support helped me calm down and made my horrible day bright.I was very impressed and thankful!
Swan · 23 September 2023
Agent replied · 19 June 2024
Hi Swan Whisperer I'm sorry to hear about your injuries but thank you so much for taking the time to share your experience. This makes us really proud of our local teams and I've made sure your comments have been passed on at a senior level.I hope your injuries heal quickly, your bike is fixed and you're back on the road soon. Kind regards Chris National trust
★★★★★ 1/5
TrustpilotWoke organization…
If you want to support an organization that spends your money on various woke projects then this is one of them.
Robert · 11 January 2026
Agent replied · 23 January 2026
Hi Robert. Thanks for your review, although sorry you're disappointed by some of our work. Your review doesn't specify which projects you're unhappy with and the word 'woke' seems to mean different things to different people so it’s hard to comment on that specifically.
Our work is always guided by our purpose which is to promote the preservation of nature and history for everyone. And we want to make everyone feel welcome. We don’t necessarily expect everyone to be interested in everything we do, and that’s okay. Different people want different things from their membership and visits. We haven’t stopped doing all the things that made people join in the first place, we’re just doing other things as well. Thanks for your support.
★★★★★ 1/5
TrustpilotRipped off as membership not needed
Looked up 3 places to visit this week online and as they would have cost over £80 for the two of us we decided to buy an annual membership. Have since found out all 3 places are free to visit on the days we plan to go as part of heritage open days which is NOT clearly advertised on their website - if I’d known this we wouldn’t have bought a membership and as there are very few NT places near us it’s a lot of money wasted in a cost of living crisis. We save hard for all holidays and cannot get a refund as it’s a charitable donation which is ridiculous when you visit the sites you are charged a set entrance fee and are not asked for a donation.
S · 12 September 2023
Agent replied · 19 June 2024
Hi S Roberts I’m sorry to hear about the timing of your membership purchase. Many of the places in our care opened for free between 8 and 17 September 2023 as part of Heritage Open Days with a packed programme of events and activities. I’m sorry you didn’t feel we made this clear enough. The information we’ve given you about refunds is correct. We can’t provide membership refunds as it’s a condition of HMRC Gift Aid rules. Membership is classed as a donation to a charity. Entry to our places for non-members is also considered a donation and subject to gift aid rules. I hope you don’t consider your membership donation wasted and have opportunities to visit some of the special places we care for. Along with entry to more than 500 places in our care your membership also entitles you to free parking at most of our car parks, our handbook, our magazine three times a year and access to our online Members' Area. Thanks for your review. Chris National Trust
★★★★★ 1/5
TrustpilotThis organisation needs stopping and to…
This organisation needs stopping and to be forced into a change of course - they no longer protect our national treasures... in Devon they have taken land gifted to them by a local resident and are selling it to a housing developer. Bonds Meadow is 3 acres of rich wildlife used by the local community and donated to the NT who are selling it for housing to spend the money on their headquarters rather than even selling it to the locals. Help stop this #SaveBondsMeadow
Jonah · 25 January 2022
★★★★★ 1/5
TrustpilotLousy Customer Service… I have been…
Lousy Customer Service… I have been trying to notify you about a bereavement and asked you to cancel all mailings to the deceased’s address. It takes ages to get any response and when that doesn’t address all the issues I have raised and I request further clarification I do not get any further response. I have contacted your social media team who assured me that someone would be in touch, but no-one has contacted me a week later.
Mike · 27 October 2023
Agent replied · 19 June 2024
Hi Mike I’m sorry it’s taken us so long to contact you at an already difficult time. I’m sending my condolences on your recent loss on behalf of the National Trust. We’ve responded to you now, and I hope that resolves any outstanding queries. Please contact us back if you need any further support.
★★★★★ 1/5
TrustpilotUtter dross
Signed up in March 2022, no membership pack sent until June. Complained.My wife was asked for ID at a site, despite having her National Trust Card - and didn't have any so we had to pay entry.I now find out that my membership was automatically renewed without my knowledge for another year.'Although the payments for your membership are made monthly, the membership you signed up for is a one year contract, and we must ask that full payment for the year of membership is made.'I have canceled the direct debit and will never go to another National Trust site. The worst customer approach and service out there at all levels. Appalling.
Graeme · 6 September 2023
Agent replied · 19 June 2024
Hi Graeme I'm sorry for your experience with us. I can see a member of our team has since responded to you with a further explanation. they've also taken some action on your membership. We're sorry to lose you but thank you for your past support. Kind regards Chris National Trust
★★★★★ 1/5
TrustpilotNational Trust unhelpful, inflexible and bureaucratic
Traveling from Australia and wishing to see some of the properties that the National Trust manage in the UK during our two months driving tour we contacted them to inquire about membership. Found them to be hopelessly inefficient with email responses - which took over a week and multiple staff to answer who do not bother to read the thread to understand the whole story - which we initiated one month before we arrived in the UK. They were also overly bureaucratic and inflexible with rules. Insisted that the membership card had to be sent to Australia even though we had already left! When we went to Stonehenge (28th July 2023) we found English Heritage to be far more accommodating giving us a Seniors membership for only GBP 76 and even refunding the booking fees we had already paid for entrance tickets to Stonehenge. When we went to the Giants Causeway (11th August 2023) we again inquired about membership with National Trust. They were not only much more expensive GBP 104 but they also refused to refund the entrance fees already paid to enter Giants Causeway before we used it!
Frederick · 2 September 2023
Agent replied · 19 June 2024
Hi Frederick Thanks for your review and I’m sorry to hear of your disappointment. We upgraded our membership database recently which has caused some issues responding to emails. Our service has greatly improved now but I’m sorry you were affected. We don’t offer a refund on admission fees if a member joins after making payment for entry. This is due to HMRC rules around Gift Aid and a decision was made not to provide a refund on Standard admission tickets regardless of Gift Aid status. Given that millions of visitors come to our places each year this prevents confusion at reception points and minimises the risk of a Gift Aid ticket being refunded in error. If we did so, this could jeopardise our ability to claim Gift Aid, which is worth more than £35 million to the Trust annually. I’m sure you’ll appreciate that as a charity, we simply cannot afford to place this income at risk.I’m afraid I can’t comment on English Heritage’s actions but I’m glad you enjoyed your visit to Stonehenge. It may be too late but we do offer a touring pass which may have been useful to you as it’s all digital. You can find more information here: https://www.nationaltrust.org.uk/membership/touring-passI’m sorry again for the difficulties you experienced but hope you enjoyed your trip. Kind regards Chris National Trust
★★★★★ 5/5
TrustpilotThe National Trust is unique in that a…
The National Trust is unique in that a membership provides access to carparks, houses, cultural sites, and sites of natural beauty. It's worth the membership just to park in Cornwall really. The equivalent in the USA would be a membership to US National Parks or State Parks. I enjoy going to Tyntesfield and Stourhead as they are most local to me in Somerset, I recently went to Longshaw near Sheffield and it was a lovely day out walking on the Peaks.
Rose · 1 September 2023
Agent replied · 19 June 2024
Hi Rose. Thanks for your review. We're really happy you've been enjoying visits to places near home and further afield too. We want everyone to enjoy nature, beauty and history and we wouldn't be able to continue looking after all the wonderful places in our care without people like you. So thank you for all your support. National Trust.
★★★★★ 1/5
TrustpilotNT don’t respond to e mail complaints
I sent an e mail complaint to the National Trust on the 26 July 2023 following a visit to Wimpole Hall , Cambridgeshire. We were charged full price but upon going to view the house , was told the entire downstairs was shut . We should have been informed of that before our money was taken , not afterwards. Certainly misrepresentation and feeling somewhat ‘ripped off ‘ . Parts of the gardens were also shabby . I received an automated response to my complaint saying my number is CASE-00313154 and I will receive a response shortly . After waiting 6 weeks nothing . Tried calling , can’t get through just hanging on and on . No wonder there are so many negative reviews about NT on this site ( nearly 80% ) ; has anyone at NT actually noticed this ? I would like a proper response to my complaint but don’t hold out much hope . How the NT expect loyal and regular visitors to their properties when they don’t treat patrons with any degree of respect , is beyond me . After this experience we will visit private homes , not NT , they don’t deserve our time and money.
Michael · 1 September 2023
Agent replied · 19 June 2024
Hi Michael I'm really sorry for your experience at Wimpole Hall and you haven't received a response to your complaint. I've emailed you a full response separately following your email to us. Kind regards Chris National Trust
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
