Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleI communicated with Grant between May - October 2024. I was the buyer of one of the properties he was selling on behalf of a friend / work colleague.
At first, Grant was very helpful and friendly and responded quickly to messages via text rather than email. He allowed us to view the property thrice and allowed us as much time as we wanted. He answered all of our questions to the best of his ability. He prided himself on the fact that he would respond to messages “out of hours”, such as liaising into the evenings and on weekends. I discovered he was very communicative when he wanted something.
Things started to get a little tricky with the purchase and delays were inevitable. His communication slowed and was sometimes non-existent. I was very much being ignored at points. This was confusing to me as - like I said - he prided himself on responding late into the evenings and on weekends. The impression I got was Grant was communicative and friendly when he wanted something from you, but if you wanted something from him, communication would cease, which felt very unprofessional.
There was point when he verbally pushed me during a phone call to proceed with signing the contracts before sorting out the legal side of things. He tried emotional tactics such as “the sellers have not responded quickly because they’ve actually been to a funeral of a close family friend”. As sad as that news is, we all have things going on in our lives, but I still managed to be very communicative and friendly throughout. How did Grant know I hadn’t attended a funeral that week myself? My solicitor reminded me how unfair it was of Grant to push me / us when the sellers had taken 6 weeks to respond, and I’d taken less than 48 hours. It felt very manipulative for Grant to try and get me to sign contracts before the legal side of things had been taken care of.
I did also discover I’d been lied to a number of times, and eventually I got the impression that I couldn’t trust a word Grant was saying, which was really disappointing because he seemed so friendly at first - but like I said - that was just to get me to buy the property, it seems!
Whether Grant will insist that this is just a matter of miscommunication or misinterpretation, I know how he made me feel. I was literally ignored at times and treated unprofessionally at times. I felt manipulated, lied to and like I was a problem, not a valued client / customer.
Grant was your best friend… until he wasn’t. I would not recommend.
Laura · 17 April 2025
Agent replied · 25 December 2024
Hi Laura,
Thank you for your feedback, I have tried to call you a few times and left you a voicemail. Having not heard back, I have responded here.
I am very sorry you have been left feeling you were ignored and dealt with unprofessionally, I have tried to briefly answer your concerns below as this was never my intention.
1) Communication, in the initial stages of a sale invariably most answers to questions will either be already known by myself of be obtained directly from the vendor easily, as you are aware during the legal process your purchase became somewhat complicated, involving additional solicitors, homeowners and mortgage lenders that would otherwise have been absent. It therefore took a little longer to obtain the responses to your enquiries, I appreciate I should have provided a holding response and I will adopt this moving forward.
2) Time pressure - I am sorry you felt pressured to move the purchase along at a pace you were not comfortable with, there were factors you were not aware of, I was trying to protect you from unnecessary additional stress at an already stressful time. The vendor had said the property would be re-let and not sold if completion was not before the budget announcement, as they were expecting an increase in capital gains tax. I fully supported the need to complete the additional legal work you and your solicitor requested, in order for you to be satisfied with the conditions of the purchase, this did cause delays on the vendors side due to now having to rely on multiple additional third parties in order to gain the information required.
3) Incorrect details - The information I provided you with was always in good faith, I was reiterating the updates I had been given and I corrected once we were aware of the misinformation. It did transpire the third solicitor introduced had not been providing correct details, the vendor has since complained to the company owner, resulting in their relationship breaking down and a 1 star review being given for the firm by the vendor due to their frustration. I can only apologise that I had passed along incorrect information to you and that you felt you were being misled and lied to.
I hope this gives you some more context around some of the issues you experienced, had I known you were feeling this way through the process I would have been able to explain or changed the way we communicated, if you do wish to discuss it any further please do get in touch.
Kind Regards
Grant O’Donoghue
Director
T: 01793 228 440
M: 07737 745 231
E: grant@grantfrasertc.co.uk
W: www.grantfrasertc.co.uk
★★★★★ 5/5
GoogleI recommend Grant Fraser very highly. He helped us navigate our way through what turned out to be a marathon to sell and purchase. Anything and everything that could went wrong, even though we did everything we could to make it work smoothly. You are at the hands of others actions which can be so frustrating. He didn't give advise or try to talk us into making decisions he just talked through the options and pros and cons of each, and allowed us to make our own choices. Which was exactly what we needed.
Jane · 17 April 2025
★★★★★ 1/5
GoogleI enquired about a property on the weekend, to which they were slow to respond. When I finally had a response, they said I could not view the property until weekends and in the distant future. I encouraged to arrange a viewing mid week and then a day before viewing, informed me it was sold. Terrible communication, no phone calls and all over text. In my opinion it was very poor communication and someone who had purchased multiple properties, and proceedable buyer, this is the worst estate agent experience I have witnessed!
Rob · 17 August 2025
★★★★★ 1/5
GoogleThe worst service I’ve known of from an estate agent. The worst viewing I’ve ever had, he didn’t say much and just stood out the way the whole time. We might as well have shown ourselves around. From the day we had our offer accepted we only heard twice from Grant. The first email was threatening and the second was a very rude email. Not professional at all! Never contacted us on completion date and done nothing through out the process. Luckily both sides had amazing solicitors to help the purchase go through smoothly. I do NOT recommend!
Jade · 17 April 2024
Agent replied · 14 June 2024
Hi Jade,
Thanks for your review. Really sorry to hear you were unhappy with the service you received in the purchase of this property. Just to clarify a few points on this sale.
- You enquired to view the property at 17:47 on a Friday evening and consequently viewed the property within the hour of this request.
- Your initial offers were rejected (Saturday evening at 21:04 and 21:16) as we were looking for the asking price for this property.
- Confirmation you had secured the property was given out of hours at the weekend (Sunday at 19:48) to ensure you were kept fully informed.
- The fee has been mentioned which there wasn’t one as this was a sale as a favour for a mutual friend who proceeded to handle communication direct with you as they knew you well.
- The keys for the property were in your possession prior to completion to avoid you needing to collect them.
- Requests to you for updates from me had taken place to remove the awkwardness for the vendors to do this direct. Appreciate my contact with you was limited in this purchase, however as you were friends of the vendors I felt I would be duplicating as they chose to contact you directly.
If you wish to discuss this further please just give me a call.
Kind regards
Grant O’Donoghue
Director
T: 01793 228440
M: 07737 745231
E: grant@grantfrasertc.co.uk
★★★★★ 5/5
GoogleWe instructed Grant in December 2020, and the house went on the market in early January. The speed of subsequent events says everything about how good this man is at his job - the house went on Rightmove on the Wednesday, there were 3 viewings on Thursday and by that night we had an offer comfortably over the asking price as the buyer was keen to kill off any competition. We exchanged contracts by 15 February and completed by 1st March. Everything went really smoothly, Grant and his glamorous assistant Avril were always on hand to assist with queries, pass on messages from one side to the other and could not have been more helpful. Other estate agents promise the world but don't deliver. Grant delivers. Instruct the best, forget the rest!PositiveResponsiveness, Quality, Professionalism, Value
Robin · 15 June 2021
★★★★★ 5/5
GoogleWe purchased our first home through Grant. The whole experience was great. He was efficient and professional. Unbelievably helpful when we needed extra viewings for measuring up with Builders and tradesman.
Quick to respond when we needed help with information on the house or with solicitors etc and just the general process as it was all new to us.
Really happy with the service provided,
Would 100% recommend Grant Fraser Town and Country.
Joanna · 17 April 2025
★★★★★ 5/5
GoogleI engaged Grant’s services following a last minute failed sale of my unusual property with a High Street chain.
From the start Grant’s professionalism, experience and knowledge of the market shone through. Grant worked tirelessly to seek out possible purchasers and was always happy to talk with me to allay my concerns.
When, after a lot of hard work a buyer was found Grant ensured a smooth ride, despite some bumps in the road, to a successful completion.
In conclusion I would highly recommend Grant to anyone looking for an agent who is interested in ensuring a personal committed service.
Barb · 26 December 2024
★★★★★ 5/5
GoogleGrant was absolutely exceptional for us and our move. His attention to every little detail makes all the difference to the whole stressful experience of moving. Firstly his photos of the sale property are prepared which huge care and thought as to how best to market your home (including using his drone to get some really cool ariel shots) then throughout his does what many businesses fail to do... Which is to actually deliver on his promises, if grant tells you he will do something, he does it, no fuss, no chasing, stuff just gets done. Super refreshing.We even ended up buying a house he had on his books when he sold ours which was equally excellent. He is very responsive, a great communicator and honest, it to mention he has an encyclopedic knowledge of Swindon and an excellent network of contacts. I couldn't recommend him highly enough, a modern straightforward estate agent for a modern housing market. Don't look anywhere else.
Mark · 15 June 2020
★★★★★ 5/5
FacebookGrant was absolutely exceptional for us and our move. His attention to every little detail makes all the difference to the whole stressful experience of moving. Firstly his photos of the sale property are prepared which huge care and thought as to how best to market your home (including using his drone to get some really cool ariel shots) then throughout his does what many businesses fail to do... Which is to actually deliver on his promises, if grant tells you he will do something, he does it, no fuss, no chasing, stuff just gets done. Super refreshing.We even ended up buying a house he had on his books when he sold ours which was equally excellent. He is very responsive, a great communicator and honest, it to mention he has an encyclopedic knowledge of Swindon and an excellent network of contacts. I couldn't recommend him highly enough, a modern straightforward estate agent for a modern housing market. Don't look any where else
Mark · 29 October 2019
★★★★★ 5/5
GoogleWe met Grant & Avril when we purchased our Home in 2018.
Without hesitation they were 1st Choice to handle this Sale.
Throughout the process we were kept completely informed both online (literally 24/7) & personally .
Result was an Asking Price Offer to Buyers who were totally committed.
Well Done Grant Fraser !
Doug · 17 April 2022
★★★★★ 5/5
GoogleHad amazing service from start to finish. Grant made the whole emotional process much easier and less stressful even when we hit a bump when a sale fell through, the house was back on the market within minutes. He answered any questions or concerns quickly even late at night! Using Grant you are definitely getting a more personal service than you get using a bigger company. I would definitely use him again. Thank you Grant 😍
Elizabeth · 17 April 2024
★★★★★ 5/5
GoogleWe had not moved for 35 years but Grant and Avril saw us through the process with no problems at all. Very professional with no nonsense advice. Their recommendations for Surveyor and Solicitor were 5 star. Would use them again and recommend them to anybody.
Leslie · 17 April 2022
★★★★★ 5/5
GoogleGrant was amazing to deal with , professional, friendly smart and efficient, always there to answer any question we had almost immediately. It was a pleasure having him deal with our sale .
Helen · 20 July 2025
★★★★★ 5/5
GoogleGrant and Avril were extremely helpful, professional and honest throughout the whole process of selling our property. The communication was excellent and we always knew what was happening at every stage of the process.PositiveProfessionalism
Andy · 15 June 2022
★★★★★ 5/5
GoogleWe used Grant to sell our house after a long time with another agent with no joy. Grant is informative, passionate and committed to doing a good job, he knows his field of expertise and thinks outside of the box (especially when you have a difficult property to sell as in our case) we actually recommended him to a friend of ours and he also sold his house, we would highly recommend Grant and would definitely use him again in the future.
Linda · 15 June 2022
★★★★★ 5/5
GoogleWith Grant’s support, we recently completed on the sale of a property in Shaw, Swindon. From our initial contact, through to completion, Grant was supportive, knowledgeable, flexible and never “pushy”. Highly recommended.
Kevin · 8 April 2025
★★★★★ 5/5
GoogleGrant and Avril were amazing at keeping us in the loop without being prompted and helping us secure our desired moving date. Very professional and all Covid safety measures adhered to.PositiveResponsiveness, Quality, Professionalism, Value
Alexandra · 24 October 2021
★★★★★ 5/5
GoogleGrant is very knowledgeable and friendly!!
He goes above and beyond!
I will definitely recommend you to family and friends!
Jonathan · 10 August 2025
★★★★★ 5/5
GoogleWe used Grant to sell our house after a long time with another agent with no joy. Grant is informative, passionate and committed to doing a good job, he knows his field of expertise and thinks outside of the box (especially when you have a difficult property to sell as in our case) we actually recommended him to a friend of ours and he also sold his house, we would highly recommend Grant and would definitely use him again in the future.PositiveResponsiveness, Professionalism
Linda · 24 October 2021
★★★★★ 5/5
GoogleI have used Grant’s service to sell my property, he helped my neighbor to sell their property at a very good price, and my neighbor highly recommended him to me. Grant was very friendly and professional, gave me lots of valuable advices. The pictures he took was very professional, also the floor plan he did plus descriptions were all excellent. At the same time I was also considering buying property in another city, Grant gave me lots of useful advice as well, for both investment value and safe to live. I will highly recommend his service to anyone! Definitely 5 star service!
Selina · 15 June 2021
★★★★★ 5/5
GoogleFrom the first moment I contacted Grant with the plan to sell our house, to completion I had fantastic service from Grant and Avril. The photographs that Grant took of my house were brilliant. He showed the prospective viewers around our home. He made sure we had feedback after each one.
Our house sold in one week.
I had great communication with Grant and Avril throughout and was always kept in the loop. They helped make the whole experience go smoothly, and make our dream come true of moving to Devon.
I wish we could use Grant Fraser again - but we now live 140 miles away.PositiveResponsiveness, Quality, Professionalism, Value
Sharon · 15 June 2021
★★★★★ 5/5
GoogleGrant was very professional and kept us fully informed through the whole process through to completion of our house sale.
We were very happy with the service and would thoroughly recommend.
Angie · 26 December 2024
★★★★★ 5/5
GoogleGrant was breath of fresh air. He actually knew the house well, knew about the work that the owner had done and all of the relevant interesting bits that wouldn't necessarily have been obvious in an initial viewing. He is really personable and helpful but not at all pushy. Essentially, just want you would hope for in a person selling your home or helping you find one. Highly recommend.
Felicity · 17 April 2022
★★★★★ 5/5
GoogleProfessional with the personal touch, Grant knows his stuff; with the great marketing material and taking care of the viewings he made the sale of our home quick and easy. We’ve already recommended to a friend and wouldn’t hesitate to do so again.
Anita · 26 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
