Every review we hold for the Swanwick office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRented a house in Birchwood lane somercotes with a garage
Garage roof falling in so was not fit for purpose.Issue was never rectified
8 weeks to decide on deductions for a light mould clean in a room where previous damp was an issue and to tighten a loose toilet seat.
Wanted to deduct money for a clean when we recieved house in a less clean state than we returned it
,also to repair broken things that were broke before our tenancy.
(Apologies its been sorted with DPS just not received it yet,so going to be 9 weeks before finally receiving it)
So like I said still waiting for deposit to be returned
Everything I said is factual
Inventory shows roof is falling in..split timbers broken rafters (call it what ye want)amd I could not use it..even though was rented to with a garage.
Left review after deposit was finalised so as to not cause anymore disruption in my receiving of it
If I could also review the landlord personally I would but as I rented the house threw Rf&o so can only do so here
Would not use again
Andrew · 29 November 2025
Agent replied · 29 December 2025
Hi Andrew, thank you for your review of our company, however we are sorry to see that you felt the need to leave us a one-star review, despite not receiving any complaints from you about our service during your tenancy.
Regarding the return of your deposit, it is interesting that you have chosen to leave this review after the deposit has been returned to you, something which you have incorrectly stated in your review above.
As I’m sure you can appreciate the return of the deposit and what the landlord decides to claim for at the end of a tenancy are not in RF&O’s control and we are here to mediate between landlords and tenants should they not agree on the deductions put forward but decisions about deductions are the sole responsibility of the individual landlord.
As you are aware, yourself and the landlord entered negotiations about the deductions and therefore it can take a little longer to reach a conclusion depending on how quickly either party responds to the other.
Your landlord has claimed around 5% of your deposit, meaning 95% has been returned to you.
Also please do not exaggerate, at no time has the garage roof ever been ‘falling in’. Early on in your tenancy it was checked, and it was found to require a large amount of work which the landlord was not able to complete at the time and therefore they asked you to refrain from using it.
When leaving a review please ensure that it includes the correct information, otherwise this gives a very unfair representation of the facts. We at RF&O strive to offer a high standard of service and sometimes certain processes and factors are out of our control and we must follow each step accordingly.
★★★★★ 5/5
FacebookWe have been renting through RF&O for 2 and a half years and I cannot recommend them enough. Today we had a mini calamity and Fiona couldn’t have been more helpful. A roofer arrived in under an hour (on a rainy Saturday morning), made the area safe between both our house and our neighbours property and advised us on best next steps. Fiona kept in contact throughout and talked us through what she was arranging with our landlord. Such a caring lettings company who genuinely care about their tenants and landlords. Thank you so much everyone!
Anna-Marie · 29 November 2025
★★★★★ 5/5
GoogleOlivia and her team looked after my rental property for four years, until I moved back recently.
This was done absolutely professionally and in a friendly way I particularly appreciated whenever regulations changed as RF&O would send a reminder and what was expected of me as a landlady.
I never had to think of anything, they steered me through everything in a smooth way. I'd happily recommend them!
Cheryl · 9 April 2025
★★★★★ 1/5
GoogleWe had an appointment to view a property on Long Meadow road alfreton last Friday at 11.30am, confirmed by email, waited till 11.40am tried to phone them no dialing sound at all, so tried to email them on their email address which was returned as no email address found, this was off their Web site, eventually someone answered the phone they had no record in their diary about this viewing and we had travelled from Mansfield, they apologised and said would be around in 5 min. Viewed the property where photos on the website had obviously taken way before rental had left the garden like a tip, they said they would phone me today about the viewing, it's now just past 15.30 and no call, don't use this company to sell your property what a waste of time
John · 31 October 2024
Agent replied · 9 December 2024
Dear John
I am sorry and rather shocked that you felt the need to leave our company this, quite frankly, malicious review.
You are correct that we had had an issue with our diary system on this day and for some reason your viewing had been removed, however as soon as you called and informed us that you were waiting at the property, we arrived within 5 minutes and conducted the viewing.
We apologised profusely when we arrived as this is not a situation that we have found ourselves in before (or since) and we believe that you replied, ‘don’t worry, these things happed’. Which of course they do, no matter how hard our team endeavours to provide an exemplary service, occasionally mistakes happen as none of us are infallible.
We went about the viewing, and everything seemed fine. You did not inform us at the time that you had struggled to contact us via email or telephone, and as no one else has reported any such problems then we can only assume this was probably a signal issue.
The images of the garden were taken at a better time of year, which is why they present a different image than what you would see in Autumn/Winter months. However, the garden is the same and is being cared for whilst the property is on the market.
We had tried to call you for feedback but have not heard back from you and therefore assumed you were no longer interested in this property.
If you are still interested in this property, then you are welcome to contact us.
As you will see from the many 5-star reviews that our independent, family run company has received that we are an excellent choice to sell or let a property with.
★★★★★ 5/5
GoogleI have bought and sold several properties with RF&O, the most recent being in June this year, and I can 100% recommend this company.
All the staff were responsive, efficient and professional at all times.
Their local knowledge was excellent and the service felt personal, rather than the 'off the shelf' feel of some of the larger chain estate agencies.
"A big thank you again" to Oliva, Fiona and all the team at RF&O.
Claire · 1 August 2025
★★★★★ 5/5
FacebookWe use RF&O as a letting agent for our properties and couldn’t recommend them enough. Very fair with landlord & tenant, always let us know of any problems & help to fix them where possible. No high or inappropriate fees. Olivia is very knowledgeable of the current market & always up to date on letting laws/regulations.
Jessica · 28 April 2020
Agent replied · 30 October 2023
Hi Jessica, thank you for your review of our rental services. We look forward to continuing to work with you in the letting and management of your properties.
★★★★★ 5/5
FacebookFantastic service from RF&O. A particular thank you to Olivia who made our buying experience a pleasant one. Unlike many mainstream estate agents, this one retains that traditional and personal feel which is a rarity these days. Nothing was too much trouble. Highly recommended 👌
Lisa · 26 July 2020
Agent replied · 30 October 2023
Hi Lisa, Thank you for your review of our services, we were very pleased to help you in the buying of your new property and hope to be of service to you again in the future should you need us.
★★★★★ 1/5
GoogleI definitely would not recommend RF&O Properties.
After having been a tenant for 5 years, we were sent a Section 21 via letter out of the blue. We were told they wanted to sell the property. It is now up for rent again at a far larger monthly figure than we paid (this is a property owned and managed by them)
We also didn't appreciate three monthly inspections over the whole 5 years and repairs were not done in a timely manner. We spent 6 months brushing our teeth over the bath due to a blocked sink and the whole of last winter sshowering with a window open (to prevent mould) due to a broken extractor fan. Both issues were known about but either not fixed or not fixed for a long time
Dawn · 6 June 2020
Agent replied · 28 May 2023
Hi Dawn, thank you for your comments and we will of course take them on board. However I would just like to clarify some of the things you have raised as unfortunately they aren’t accurate.
We had tried to make an appointment to give you the section 21 in person, but you had said that an appointment wasn’t available until several weeks later and therefore the section 21 was issued to you following the correct and legal process. The property was also offered for you to stay in during the coronavirus lockdown period however you chose to vacate the property during lockdown.
The landlords also allowed you to leave the property before the end of the notice period in order to assist you in every way they could. Neither RF&O or your landlords ever said that they intended to sell the property as there was never an intention to sell the property. The intended purpose for the property hasn’t been possible due to the coronavirus outbreak and therefore the property has been placed back on the rental market for the market value. This figure is higher than the rent you paid as your landlords never increase their rents during tenancy periods to the full going rental value in order to assist their tenants.
We inspect every single property under our management every three months, this is our company policy and part of your rental contract. We always worked with you to find a day and time that was suitable to carry out inspections and always with you present at the property.
Repairs at the property were always carried out promptly on the dates that you stipulated you would allow access and to a high standard and we have no record of you ever raising any complaints over timeframes to fix problems in the property.
We wish you all the best in your new home.
★★★★★ 5/5
FacebookWe have been tenants for two years and have found RF&O properties to be professional, helpful and caring from day one. Any issue we have had with the house has been solved efficiently and quickly and we found the inspections to be a friendly experience that focused on reviewing the house to make sure that everything was ok for us. We have loved living in our home for the past two years and would highly recommend renting from this company.
Nicol · 29 April 2020
Agent replied · 30 October 2023
Hi Nicol, thank you for you kind comments. We will be sad to lose you as tenants but wish you the best of luck in your new home.
★★★★★ 1/5
FacebookAfter having been a tenant for 5 years, we were sent a Section 21 via letter out of the blue. We were told they wanted to sell the property. It is now up for rent again at a far larger monthly figure than we paid (this is a property owned and managed by them)
We also didn't appreciate three monthly inspections over the whole 5 years and repairs were not done in a timely manner. We spent 6 months brushing our teeth over the bath due to a blocked sink and the whole of last winter showering with a window open (to prevent mould) due to a broken extractor fan. Both issues were known about but either not fixed or not fixed for a long time
Dawn · 28 April 2020
Agent replied · 30 October 2023
Hi Dawn, thank you for your comments and we will of course take them on board. However I would just like to clarify some of the things you have raised as unfortunately they aren’t accurate. We had tried to make an appointment to give you the section 21 in person, but you had said that an appointment wasn’t available until several weeks later and therefore the section 21 was issued to you following the correct and legal process. The property was also offered for you to stay in during the coronavirus lockdown period however you chose to vacate the property during lockdown. The landlords also allowed you to leave the property before the end of the notice period in order to assist you in every way they could. Neither RF&O or your landlords ever said that they intended to sell the property as there was never an intention to sell the property. The intended purpose for the property hasn’t been possible due to the coronavius outbreak and therefore the property has been placed back on the rental market for the market value. This figure is higher than the rent you paid as your landlords never increase their rents during tenancy periods to the full going rental value in order to assist their tenants. We inspect every single property under our management every three months, this is our company policy and part of your rental contract. We always worked with you to find a day and time that was suitable to carry out inspections and always with you present at the property. Repairs at the property were always carried out promptly on the dates you stipulated you would allow access and to a high standard and we have no record of you ever raising any complaints over timeframes to fix problems in the property. We wish you all the best in your new home.
★★★★★ 5/5
GoogleThe best estate agents I have ever dealt with. We used RF&O to sell our house and they were absolutely brilliant. Would definitely recommend to anyone looking to sell their home.
B · 7 August 2025
★★★★★ 5/5
GoogleFantastic service from RF&O. A particular thank you to Olivia who made our buying experience a pleasant one. Unlike many mainstream estate agents, this one retains that traditional and personal feel which is a rarity these days. Nothing was too much trouble. Highly recommended 👌 …
Lisa · 6 June 2021
★★★★★ 5/5
GoogleI have come here to rate RF and O a 5 star. Prompt in solving issues , wonderful team. Thank you all for the good work you do.
Ibe · 29 May 2024
Agent replied · 25 August 2024
Thank you very much for the kinds word. We always strive to handle tenant maintenance issues promptly.
★★★★★ 5/5
FacebookRF&O recently completed the sale of our property in Wessington working closely with our solicitors in Somercotes.
They were extremely efficient and quickly placed the property on the market and promptly arranged a sale board.
Their involvement in the process of assisting with contacting the buyers solicitors was invaluable and we have no hesitation in strongly recommending RF&O to anybody considering a future property sale or letting.
A R Wessington
Andrew · 4 April 2023
★★★★★ 5/5
GoogleI've been renting quite few properties in a past but RF&O is on another level and stands out from the rest. It's a family run business with years of experience. Such a lovely people that bring a friendly atmosphere every time you see them. …
Karol · 15 April 2022
Agent replied · 28 May 2023
Hi Karol
Thank you for your lovely review and we hope you are settling in well in your new home. From all at RF&O
★★★★★ 5/5
GoogleHollie ! Need I say any more the 5 stars do not justify how brilliant she has been ! Even though I did not secure a property with RF&O properties hollie from the get go has been massively helpful and so kind the same can not be said about …
Ross · 15 April 2024
★★★★★ 5/5
GoogleI have used RF&O's services this past 3 years and have been very pleased with them - very nice people indeed. Their prices are fair, too.
RJ · 22 March 2025
★★★★★ 5/5
FacebookRF&O offer fantastic and give up to date advice when letting a property, their fully managed service takes the pressure off any landlord when looking for the right tenants. Olivia always keeps us up to date, & their 3 monthly inspection keeps our mind at bay when letting our properties.
Tracey · 28 April 2020
Agent replied · 30 October 2023
Hi Tracey, thank you for your review of our fully managed service. We are very happy that you are pleased with the service we provide and look forward to continuing to work with you
★★★★★ 5/5
FacebookAmazing experience with RF&O! This is the second property I have sold with them and they are all amazing. They go above and beyond to make sure you are fully informed and help you with any queries! Would definitely recommend!
Gemma · 26 October 2021
Agent replied · 30 October 2023
Thank you Gemma for a lovely review of our company. It was a pleasure to help you sell your property once again and we hope that you are very happy in your new home.
★★★★★ 5/5
FacebookWe have been tenants for two and half years and they are the most honestly and lovely people..We can.t thank them enough for all that they did for us. We truely recommend them.RF&O the best and the most professionaly agency!
Voicu · 3 May 2020
Agent replied · 30 October 2023
Hi Alice, Thank you very much for your review of our services. We hope you are all keeping well and you are greatly missed as you were such wonderful tenants.
★★★★★ 5/5
FacebookRF&O provided the most attentive, caring and genuine service either myself or my much more-experienced parents have ever received when searching for a house. Honest from the outset and fantastic with their communication, I really would highly recommend!
James · 8 October 2018
Agent replied · 30 October 2023
Hi James, thank you for your kind comments. We are pleased that you enjoyed your viewing experience with us and wish you all the best in finding your future home Kind Regards RF&O
★★★★★ 5/5
FacebookRF&O provide a fantastic service.
Their knowledge and experience is outstanding. Helping to take the pressure off any house sale or move.
Karl · 28 April 2020
Agent replied · 30 October 2023
Hi Karl, thank you for your review. It was a pleasure to sell your beautiful property and we hope we can be of service to you again in the future.
★★★★★ 5/5
GoogleAmazing experience with RF&O! This is the second property I have sold with them and they are all amazing. They go above and beyond to make sure you are fully informed and help you with any queries! Would definitely recommend!
Gemma · 15 April 2022
★★★★★ 5/5
GoogleWe have used the ‘find a tenant service’ three times now. Each time RF&O have come through with great tenants in quick time. Fiona and Olivia are a pleasure to deal with. A professional service at a reasonable price, what more could you ask for?
Rod · 6 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
