St Modwen Homes Swansea reviews

★★★★★ 1/5

Trustpilot

Rip off Britain …

This company needs a complete overhaul , there’s no consistency in any department . The management team are having relations with the builders and using them to threaten customers if they complain about quality of build . Get this company on RIP OFF BRITAIN .

Wifey · 6 April 2022

★★★★★ 1/5

Trustpilot

Bought a house 2 years ago.

Bought a house 2 years ago.List of snags are endless.The are crooks and liars don’t stick to agreements. Build quality is appalling.

Arvinth · 5 March 2024

★★★★★ 5/5

Trustpilot

5 Stars

I really liked how the team from the sales department works so far, they explain the details quickly and qualitatively and they answer very quickly to emails or calls! thank you! I hope everything will be ok until the end

VIOREL · 17 October 2022

★★★★★ 4/5

Trustpilot

Absolutely amazing Simon the sales man…

Absolutely amazing Simon the sales man has been so kind site have been amazing and they are so supportive beautiful home all clean tidy and The amount of support and love I have been given is exceptional so thankful and I recommend them so much xx

Lubabah · 14 January 2022

★★★★★ 5/5

Trustpilot

Since having moved in the only person…

Since having moved in the only person that can be given 5 stars is Ritchie who was professional and knew his job well

Mohammed · 9 February 2024

★★★★★ 1/5

Trustpilot

Please Read, think and think again

Please think and think again before buying from St Modwen. Initially the experience was good (as they didn't have all my money). On handover I felt very rushed to go around the house and quickly sign. When I didn't want to do this I was hounded in every room whist I made a snag list. I understand lots of things might come out of the wood work in time which is why you can collate a snag list in the first 2 weeks ... So they say. Now to the snag list post handover. Trying to get them to do anything to any kind of standard is terrible. You will be promised the world and will be delivered nothing. You will be forgotten about until you recall them when they will make excuses and offer more promises. I recently found my boiler is a 15kw. Now this shouldn't be an issue but my house is quite large (4 bedroom, 3 bathrooms, 2 living rooms) which a 15kw boiler simply doesn't hit every room. They have told me they have investigated and that is correct although my friends in same house down the street all have 18kw?? I'll be brief with outside the property, you will find St Modwen will NOT put any topsoil down on your garden. Instead you will find a cluster of rocks, bricks cement, sandwich wrappers, plastic bottles, scaffolding clips ( in abundance) and no under lawn drainage. I've had to landscape the whole thing as I'm just exhausted with their customer services, which I actually think is one of their tactics. I would describe their customer service like an abyss of hopeless lies, frictional confrontation and endless disappointment. I have really tried to be honest with this review and hope it helps someone. If I had my time again I would not have purchased this property

Michael · 13 August 2021

★★★★★ 3/5

Trustpilot

A few issues, but fairly happy.

We had a very good initial experience with St Modwen when buying the home.We had quite a few miscommunications and no one could tell us a straight anwser about the part exchange and would not put us in contact with the part exchange team which meant we had to always go through a middle man, which meant a longer waiting time for issues to be resolved.We had a difficult time communicating with one particular member of staff. We also were only offered extras that we asked for, we were never shown an extras sheet or offered any extras with the house that we may have wanted.We are very very pleased with the house, however we are still waiting for the fence issue to be resolved as it is still able to be seen through, we have contacted the site manager numerous times about this but it is still unresolved. They keep telling us that this is the first time doing a fencing like this but that is absolutely no excuse for how we have been left with it for the past 3 months. This is upsetting as there are builders constantly walking past and looking in, I am currently breastfeeding our son and I would like to be able to sit outside in my own garden without the worry of people being able to see.

Freya · 12 August 2021

★★★★★ 5/5

Trustpilot

The service that we received throughout…

The service that we received throughout our homebuying journey was incredible. As we are first time buyers we were really unsure of the processes and how things worked, but the sales team talked us through it and were there on hand to help with everything. The house itself is exactly what we had wished for. Spacious, great layout and most importantly the build quality is second to none. We have had no issues/snags with our new home which is why we would recommend St Modwen Homes so highly. Thank you to the team at St Modwen Homes, you have gained customers for life.

Mr · 12 August 2021

★★★★★ 5/5

Trustpilot

Modern, stylish houses

We have recently visited a new development from St. Modwen Homes.The houses are very stylish, modern and practical in their layout. The location is great, very good transport and surrounded by green spaces. The sales team are really helpful and knowledgeable. Friendly, professional customer service.

Csilla · 27 January 2022

★★★★★ 1/5

Trustpilot

We bought from St Modwen Homes

We bought from St Modwen Homes, in good faith almost 2 years ago. It is deplorable that St Modwen took our money and are in no hurry to rectify their mistakes. A failed thermal test. Unstable floors. Down pipe hanging and fell on us.,( it is still hanging). Drain in wrong place. Non-existent job completion checks, at one time causing injury. Poor quality build, poor quality work, defective front door, draughts from all skirtings, defective windows and vents, lumpy raised sills, plug sockets dislodged, light switches dislodged, lumpy walls, cracks and ridges, roof problems...the list goes on, so much more outstanding!. A history of being forced into micro- managing works. Disorganised customer care constantly inconveniencing us and do not communicate effectively. Time taken off to accommodate works that do not happen and left chasing St Modwen for answers, or contractors turning up unannounced or entering our property without permission, climbing gates, breaking items. Lived in a building site, from the onset, house was not even clean when we moved in and had to live in plaster dust and paint fumes for months. Contractors damage things and we are left to jump through hoops to get it rectified. Illness caused by ST Modwen Homes who claim to care. Checks on our home go missing in the transition to the next phase admitted by st modwen homes??? Former Project Manager declared they were concentrating on the start of the next phase and as our house was at the end of that current phase it got overlooked and he assumed it was fine, therefore he/the powers that be, did not properly check our home. We have paperwork signed off by a trainee with no counter signature. Top level Directors are aware and simply do not care. A highly upsetting experience preventing us from enjoying this home even now. Words cannot describe the destress ST Modwen home builders have caused us. Our home is a far cry from the literature and advertising that is used to lure you into buying with ST Modwen Homes.We have contacted our MP and considering going to the press with all facts as we are hitting a brick wall at every turn. We have given ample opportunity for St Modwen Homes to restore our faith in them yet this Never Happens ! They have had our Money and that’s all there interested in.***********I would like a response on here please ?and why The customer service Director has advised Marketing not to respond ?

Darren · 19 July 2021

★★★★★ 3/5

Trustpilot

The agent in HK is excellent but in…

The agent in HK is excellent but in terms of the actual property developer, we were not contacted at all other than the request for review. So although the agent was fabulous throughout, can't really provide an input other to say the service has been average.

Louie · 24 November 2021

★★★★★ 5/5

Trustpilot

Love it

Love itAmazing support. Wonderful peopleBeautiful home

Faiye · 20 November 2024

★★★★★ 1/5

Trustpilot

We have been living at the Glan LLyn…

We have been living at the Glan LLyn development for 3 years this October coming. Whilst initially we were sold the dream and couldn’t fault the sales process (as expected on reflection) once St Modwen had secured the sale of our home, this is where the problems occurred. We have been left with endless amounts of snagging work not resolved , ranging from stones under vinyl flooring to floors latex blown. Although flagged before our 2 year cut off, St Modwen now will not resolve these issues leaving us to resolve poor worksmanship ourselves at a cost to us. Not only this roads have been left damaged by plant and also not laid with tarmac nearly 3 years on. We pay a maintenance fee for the green areas down our road to be maintained, again this contractual agreement has not be fulfilled leaving the road looking like an incomplete overgrown mess. Seeing as persimmon are the renowned cowboys of new housing development and St Modwen have a lower trust pilot rating , I don’t think I need to say anymore. Oh and I haven’t even touched upon the live mains feed that was stripped back to the copper sitting within a cm of my water feed to my electric shower.. not sure how that didn’t kill anyone…Highly recommend to go to an alternative developer and think twice before getting sucked into their well oiled sales funnel.

Ben · 26 June 2021

★★★★★ 1/5

Trustpilot

Great first experience, terrible aftercare.

We have recently purchased a house on Bagnall Meadows. I cannot fault the initial experience from St Modwen, the sales team and construction/site management team when they were on site were absolutely brilliant. When they left it all started to go downhill. We are having numerous problems with our estate and St Mowden do not seem interested and it is also impossible to get a response from anyone at customer services and the site management team now. St Mowden are refusing to hand over the site to the council but are also not maintaining the site despite this, most of the areas are overgrown with weeds and dead plants,  they have forced the residents to pay a management company called Mainstay who are not fixing snags and fixing the issues raised by the residents even though they are a safety hazard. We as residents are forced to pay a hefty maintenence fee for the site, we have raised our concerns as they areas we pay to maintain such as roads, parking and green spaces are not being maintained effectively, we have attempted to raise this multiple times but they do not seem interested and appear to be ignoring us. Also as a company who pride themselves on looking after the environment, we were delighted to find out that they would revert the building yard opposite our house back to a green space as it was initially a conservation area once they had finished building, and that they were no longer planning to build on it. This swung the sale of our house. They left site in January 2021. It has took them 6 months to reply to our concerns as it is still a building yard full of rubbish and we are now advised they are to be building flats and more houses opposite our house, despite the conservation area and the fact that area has flooded twice in the past 12 months from the stream flowing through it.  Would i buy from St Modwen again, based on the after care probably not.

Jordan · 23 June 2021

★★★★★ 5/5

Trustpilot

The whole process

The whole process, from initial visit to the show room, to moving in, from a St Modwen's point of view has been excellent. Friendly, efficient staff, nothing was too much trouble, with advice, help and assistance etc. Once moved in the site team have been brilliant, helping with skips, and any problem solving, of which there were only a few. Everyone who I have dealt with has been a credit to the company, and I would highly recommend the build quality, house layouts and staff to anyone and everyone.

Danny · 9 June 2021

★★★★★ 5/5

Trustpilot

Very satisfied

We bought a St Modwen Homes new build having agreed the purchase in October/November 2020, and we completed late March 2021. The property itself is lovely and we have no complaints, in fact only had half a dozen snagging items and having previously bought a new build which had in excess of 20 (different builder) and we had to get NHBC involved, this was very refreshing to have no such issues.We also part exchanged our previous property and felt we got a deal that worked for us which was pleasing.

Rowan · 9 June 2021

★★★★★ 1/5

Trustpilot

Really poor job at all levels

We bought our St Modwen home last November and from the very beginning the sales team acted like they were doing us a favour by selling us anything at all.We were lied to by a sales rep that the kitchen design was too late to change, the other woman had no idea what was she on about when it came to tiling or add on items... never managed to answer any of our questions or just fobbed us off by saying that they can't do what we were asking for (the other member somehow did manage to help with the same queries).Anyway, we did buy the property as it's in a lovely setting but I would not recommed St Modwen to anyone... We've had a hilarious amount of issues with the house from day one as well, the insulation is outrageously bad in one upstairs bedroom (recorded 15°C several times in winter while it was 20°C in the master), and it is yet fixed... really poor quality in overall.

A · 2 June 2021

★★★★★ 5/5

Trustpilot

Annika from customer service (north…

Annika from customer service (north west) was really helpful and managed to source the hinges needed for a kitchen cupboard which are being sent out to us.

Customer · 4 October 2023

★★★★★ 4/5

Trustpilot

My experience with Customer Services

My experience with Louise Williams on the Customer Services Aftercare Team has been nothing but positive. She has done everything to speed up outstanding repairs and is always friendly and professional in her approach.

Sue · 20 March 2023

★★★★★ 5/5

Trustpilot

Sarah from the sales office was so…

Sarah from the sales office was so friendly and caring.. explained everything to us and keeps us up to date at all times. We also had an email conversation with Paula.. she was also very nice and both adds the human touch which goes along way

Miss · 6 October 2021

★★★★★ 5/5

Trustpilot

Ritchie had done some paint work in my…

Ritchie had done some paint work in my house. Excellent job, very professional. 100% recommended him.Mj

Marina · 26 May 2024

★★★★★ 2/5

Trustpilot

Garden let it down

The house is well built and the customer service fantastic. What’s really let the whole thing down is the garden. Not enough drainage was put under the turf and the whole garden is patchy and lumpy with the water sitting on the lawn in the winter, making it a boggy mess.It would be easier if they didn’t put turf down at all and just left it as clay to allow the owner to put down sufficient drainage. Had I realised this I would have put money aside to landscape the garden. I now have to find this extra spend to make the back garden a useable space.

Ms · 13 May 2021

★★★★★ 4/5

Trustpilot

Overall really pleased with the house

Overall really pleased with the house, the design and the build quality, the finish is very good. The onsite team were very pleasant to deal with and sorted out minor issues soon after moving in. Love the open space and the woodland walk on the edge of the estate, downsides the cupboard space in the kitchen is very lacking, not one double cupboard for crockery and the grass in the garden was just thrown down, over holes filled with water and on the top of pieces of metal that were protruding.

Leon · 4 May 2021

★★★★★ 4/5

Trustpilot

Would be 5* but gave to say 4*

This would have been a 5 star rating however there are still some outstanding snags that have not been sorted 6 months after moving in and I have to mark the rating down due to this. St.Modwens have made an excellent home for us and we expect some issues after we moved in however these remain outstanding and I have had to chase a few times to get them to book in tradesman to rectify them. We haven't had any major issues saying this and on a whole have been very happy with the build of our home and the communications with the customer care team. The houses that they build are of a good specification, with high ceilings, big windows, ring doorbells, the nest thermostats, multi media plate and have really put a lot into the conservation of the site. The only real criticism would be the walls (nothing solid) however this is across the board when it comes to newbuilds and you have to pick your fixings wisely! On the whole I would recommend St.Modwens as a builder and would buy another from them (if we were planning on moving that is) however this is our forever home and will be happy here for many years to come. I would say, do your research on the site, the plans, the contractors they are using and obviously check trust pilot ;-)

Miss · 29 April 2021