Avant Homes Midlands Swadlincote reviews

★★★★★ 1/5

Trustpilot

Terrible terrible company.

Terrible terrible company.Deliveries of equipment at all hours of the day and night, closing local roads for weeks on end and trying to weasel out of planning restrictions and conditions imposed by the council.Edited to add: It’s the Wilbur Chase development in Ruddington, there are further details in the emails and social media messages you’ve ignored previously. I will update this review again if I ever get a response beyond “Oh how terrible, please tell us more…..”

Anthony · 29 April 2021

★★★★★ 5/5

Trustpilot

Great customer service

The houses for spacious and well equipped. Advant homes has also considered the needs of the disabled and people going on for later stages of life.Cath was very helpful and informative nothing was to much trouble for her to explain. I would definitely be advant homes

Dennis · 7 April 2023

★★★★★ 5/5

Trustpilot

Lewis is great

Our sales advisor Lewis from Greenlock Place has been great. Lovely guy and very professional, explains everything really well, and fills us with confidence about the property. Thanks Lewis.

David · 15 May 2024

★★★★★ 5/5

Trustpilot

Excellent Avant Team at Fitzwilliam Grange

We recently moved into our first Avant home. We have been so pleased with the service we have received throughout. From our first initial contact with Lindsey and Lucy in the sales team we have been impressed to moving in and having the site team Ash and Steve and customer service of Lisa chasing our sale and Jade helping with our snagging too. They have been professional, friendly and supportive at all times, they have gone above and beyond to make us feel welcome and settled in our new home and they have ensured every detail has been covered to the very highest standard. We would highly recommend the whole team and the service we have received has been faultless.

Kirsty · 15 March 2024

★★★★★ 1/5

Trustpilot

We bought a house from avant around 6…

We bought a house from avant around 6 months ago and I am shocked at the service we have received. Our roof starting falling to bits and they have blamed high winds and say they will not fix the issue. I definitely didn’t expect a brand new house to start crumbling with a bit of high wind especially when high winds are common in the north of England.Would no recommend to anyone.

Chris · 31 January 2022

★★★★★ 1/5

Trustpilot

Was very interested in a property on…cormorant road

Was very interested in a property on this lovely estate but was put off by housing association property’s on the estate that are scruffy and with over grown grass and weeds and barking dogs! Did mention this to the sales office and they told me the HA tenant were on holiday must be a long holiday grass a meter high! Lovely estate being let down by HA tenants that don’t give a toss

NIGEL · 22 July 2024

★★★★★ 2/5

Trustpilot

Moved in January 2020

Moved in January 2020, 5year rent to buy, definitely will not be buying and so pleased I hadn't bought it. We're charged a monthly maintenance fee of £11 which we weren't told before we signed the forms, for what I do not know but nothing to do with my own house or boundaries (I've spoken to some in the street who don't even get charged, bit sly how they work it tbh imo). The bolt on the back gate didn't line up with the catch on the opposite side lazy workmanship but easily fixed so thought nevermind. After a couple weeks we got a leak coming through the kitchen ceiling and one of the bedroom ceilings which turned out to be the pipes. Few months in we saw neighbours opposite having their roof scaffolded so obvs guttering or tile issues. Very thin walls, windows & doors not fitted the best either so can hear next door AND outside. No boundaries on gardens so people & kids cut through & let their dogs dirty on your garden. Also, ventilation isn't very good & seals in bathroom & kitchen especially, quite a lot of black mould which just keeps coming back. 4yrs on we have another leak in the same upstairs bedroom which could either be guttering OR pipes again, also a big circle of black mould where the leak was (have to wait 2months for believe housing to come out due to the amount of people having problems due to the recent storms). Garden has no top soil they've used clay so is constantly flooded if it rains, boggy so if you like a nice garden you'd have to pay a fortune to dredge it all up. Highly recommend to go elsewhere. Personally, if I buy I'm looking at older houses/estates, newbuild estates are like sardines ya can't move, everyone has 2-3 cars aswell so the traffic is horrendous. Can't wait to be in a position to move out.

Roxanne · 9 March 2024

★★★★★ 5/5

Trustpilot

Fantastic work by Laura the Ava…

Fantastic work by Laura the Avant technician today. Sorted the vast majority of our snags out in just one day.. She went above and beyond with the work and is a credit to Avant homes. Thanks Laura. Good work.

MR · 29 September 2023

★★★★★ 5/5

Trustpilot

Great experience visiting your Avant…

Great experience visiting your Avant site at Skelton Lake. My partner and I visited Lewis and were immediately welcomed by him. He took the time to explain different options to us including the different home styles to suit what we’re looking for as well as showing us around. Lewis also took the time to send us some additional information for us to think about. Very knowledgable of the site and what’s to come and made us want to move there. Hopefully we can!

Aaron · 4 March 2024

★★★★★ 1/5

Trustpilot

delayed yet again!

Well... here I am again. Surprise Surprise. Based on my original review we were supposed to complete end of April. After numerous calls I have now been advised that we can't complete end of this month and will now go onto May! Pointless even writing any more as they couldn't even respond to my first review!! no outcome or conclusions just stated sorry we don't have any further information! hmmm

Mr · 20 April 2022

★★★★★ 5/5

Trustpilot

Excellent service by Lewis at skelton Leeds

Excellent service by Lewis at Skelton gate Leeds, helping us with our part exchange. Lewis has been very efficient and friendly from the start. We look forward to completing the rest of our house journey with him.

Laura · 12 November 2023

★★★★★ 5/5

Trustpilot

Avant Home - Wilbur Chase - Julie

Avant Home - Wilbur ChaseJulie & MichaelWow What a journey.First time buyer, Non-British National, completely unaware of real estate process in UK. I just tagged along with one of my friends for the viewing in Avant Homes and I met Julie Dickenson. I ened up booking a house. We are grateful for your dedication and unwavering support throughout the entire home buying process. Your responsiveness and commitment to our priorities made us feel valued and cared for. Thank you for going above and beyond for us! Your passion for helping people find their dream homes is evident in every interaction.Thank you for your guidance and support throughout the entire home buying process. Your expertise and attention to detail were instrumental in achieving a smooth and successful completion. We couldn't be happier. Thank you for everything!

Ranjit · 1 March 2024

★★★★★ 5/5

Trustpilot

Avant Homes- Bradley Point

We moved into our hew build 4 bed home last November in Bradley Point.You would obviously expect to have teething issues with new builds, ours were not major and the small issues were taken care of right away. Nick, the site manager was always helpful, responded to calls and emails very promptly. He took care of our small issues and always followed up to see if were we satisfied with the work. I highly recommend buying a property in Bradley Point, you will be investing in a tip top home with excellent after sales service!

Debbie · 1 March 2024

★★★★★ 1/5

Trustpilot

Absolute a joke

Absolute joke, customer service is appalling. Front door has never been right, not flush or aligned, can't open or lock the door half the time.Kept fobbing us off saying its past the 2 year snagging blah blah, but seem to forget covid lockdowns.The warranty lapsed by a few months and instead of good will gesture etc.. no House to be fair is good, customer care zeroWould I buy I recommend Avant...no

Raymond · 23 February 2022

★★★★★ 5/5

Trustpilot

Collingsgate

Sadly due to Covid we were unable to complete our purchase. We would like to thank the sales team at Collingsgate, especially Helen, for whom nothing was too much trouble.

Fiona · 10 October 2020

★★★★★ 1/5

Trustpilot

*Avoid*at all costs supposed to be a…

*Avoid*at all costs supposed to be a quality builder nearly two years of hell and its still ongoing trying to get repairs/ damaged items repaired, replaced which were reported from completion! to date we have had 1 of 3 bathrooms available for the last week due to ongoing repairs which have gone wrong from the start lack of materials, trade arriving not aware of the jobs to be be carried out! to tiles falling from walls, not what you would expect for 317000 sadly we were supposed to have a birthday party this week end for our 9 year old and due to the ongoing mess lack of facilities this cant happen! this company only cares about taking your money this becomes obvious very quickly after completion!! if you value your time and mental health stay clear all they care about are the profits!

Julie · 1 March 2024

★★★★★ 5/5

Trustpilot

Barley Gate Quarter site

Barley Gate Quarter site. First I would like to say the team at barley gate quarter team is outstanding,Peter and Dan on the build side and Fiona in sales all 3 of them went the extra mile to make our move and purchase as smooth as possible. I bought a semi detached town house which I am very please with. Very few faults had a sticky door handle that the site manager Dan got changed straight away and when we first moved in the bi fold doors had a scratch on the inside of one of the glass sections, which was replaced with in a week by Peter the then site supervisor.When we moved in,the house was spotless and they had left a skip out side for us to get rid of the cardboard boxes and rubbish we generated. We received weekly phone calls from the site manager asking if we we ok and if any faults had appeared.I was a bit apprehensive about buying a new build after all the horror story’s you see on the TV but I needed not to worry as it was a very pleasant experience.Tony & Christine Mclean

Anthony · 19 February 2020

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service, and very helpful team. This was my first dealing with Avant, and having had bad experiences buying new builds in the past from other developers I was at first reluctant. However the property is an investment to add to my letting portfolio and I can say these guys were great. Like buying any house there are always teething problems the advantage of buying new is once your initial snaggings are done you have the near perfect house. No new house comes without snags and Avant were brilliant at getting cracked through them and even explained the snags I would expect of the next year or so as the property settles.

Friend · 29 February 2024

★★★★★ 1/5

Trustpilot

BIG WARNING...

BIG WARNING.... DO NOT BUY WITHOUT READING.....multiple homes impacted this has been worse than dodgy 2nd hand car dealers...lies, delay tactics, useless orders, no shows...MULTIPLE HOUSES ON THE ESTATE ARE SEEING THE SAME ISSUES AS WE ARE...The house was bought and fine except tiling which was very poor and has gaps... damaged shower glass and missing grout/silicon.......so moisture getting to boards and behind timber... So mentioned week one of moving in.Took 2 years to do anything with fob offs and multiple assessments .. and have turned a simple fix into a safety issue ...Finally they show up and they removed whole boards back to timber. Reattached new boards and didn't bring enough tiles.... So have left half on... and no guarantee of tile matching batch colours...And the ones they started to attach are falling off the walls... So we have a 315k house where 2 of 3 bathrooms have not been safe to use in 2 years.No show tilers, bathroom fitters, plumbers.The tiles falling off also include boards falling off so now it is dangerous if the boards haven't been given enough time for glue to harden... How do we know the entire wall isn't going to Buckle...From what should have been a routine fix and a simple problem and fix... I will never buy avant again...The new CEO came from persimmon after ripping them apart as well.. so I get the impression he is tapping avant for as much dividend payments as possible then moving on.DO NOT BUY IF YOUR EXPECTING QUALITY WORK OR A QUALITY AFTER SALES SERVICE

Stephen · 28 February 2024

★★★★★ 1/5

Trustpilot

Avant Customer Care

I think many of the positive reviews are "manufactured". Several are posted on the same or near enough the same day with glowing praise which are meant to offset negative reviews and to increase the Trustscore which was in decline until recently.I hope Trustpilot are monitoring this to check the vailidity of some of the positive reports which I suspect are dubious.From my own experience Avant are the worst builder I have endured and the Customer Care Team are woeful at best and have no credibility with me. The site team say things will be done when faults are identified but the silence when complaints are registered is deafening and indifference is their methodologyA follow up to the message from Avant - 7 Feb 2020Avant replied to my critcisism by suggesting the problem was something to resolve with BT - except they did not set up the Internet technology at the build of the property. Apart from the fact that the Avant reply is dishonest it is not factual. I contacted John the site manager (enough said) ... (Peerfields Site; Chilton) when my Internet did not work (this was in late Sept / early Oct - he said (with a witness present) that the problem would be resolved and promised an electrician would call the same day. After nothing happened I contacted Customer Care who said they were in discussion with the Contract Electricians as to who was responsible but would reply to me asap. This is now going back 4 months + # I have not heard a word since excepting the reply below to my message on Trustpilot which possibly sums up their beliefs on after Care obligations. At the time of my original conversation the Customer care liaison said it was a significant problem and they did not wish to knock down walls to undertake a major rewiring exercise, Nor did I but the literature before I purchased said the wiring was state of the art and any problems would be rectified immediately.Nobody ever came back to me and the silence from the Site team was loud - I have absolutely no repect for the Site representatives whatsoever and the Customer Care team are simply misrepresenting facts if they suggest it should be my responsibility. The reality is the wiring was set up with no quality checks and it was installed by Electricians working on behalf of Avant and was of sub-standard quality. Using his tracking apparatus the BT engineer who called he said the fault was internal and the likelihood was the electricians had not used sufficient or adequate care and attention at the point of installation.The company (Avant) simply do not bother or ignore any after real sales representation which they suggest is of primary importance to them ... whatever they say I suggest you disregard any advice from Avant and seek remedies by legal methods A house purchase is a major investment ... possibly the most significant you will make in your life so my advice is do not buy from this Company ... you will regret it

Andrew · 7 February 2020

★★★★★ 4/5

Trustpilot

Buying a house on Strawberry Fields

Buying a house on Strawberry Fields, Carlton and so far we’ve been happy with the service we have received. I’ll give Nicola her due, she has helped us all the way along this process (very stressful selling our house) and has worked to ensure we are happy with all the fine details. The house is stunning and I just hope the aftercare is as good as what we have experienced to date. Avant as a builder have worked with us all the way through and both head office (Clare Firby) and on site are friendly helpful people! I’d give 5 stars but we’re only part way through our journey with them. Like with anything, moving house is never going to be straight forward, they’ll always be things that need resolving but so far our experience has been positive.

Natalie · 26 February 2024

★★★★★ 5/5

Trustpilot

Avant Homes Barton Point, Kettering

Your Sales advisor Katy was really helpful. She went above board to make sure we were able to view the property we wanted to buy.She gave us good explanation on all that we needed to know about the property and the development as a whole.

Laide · 24 March 2023

★★★★★ 5/5

Trustpilot

Telford Monkswood Excellent

Recently bought a property in the Monkswood development in Priorslee, Telford. Really amazing house and build quality, we've had almost no issues since moving in and we are delighted with everything. Ian and Dave the site managers have been fantastic and the after care has been top notch. Any issues are fixed extremely quickly. Zara for customer service and Keana in sales are also excellent.I can't speak for other Avant developments across the country but the team at the Telford development have been outstanding throughout. Would definitely recommend.

P · 22 February 2024

★★★★★ 5/5

Trustpilot

Lucy - knowledgeable and friendly

Lucy at Avant homes was so friendly, helpful and knowledgeable. Nothing was too much trouble. Would totally recommend Lucy to guide you through the house buying process.Well done Lucy, you are amazing!

MR · 17 February 2024