Avant Homes Midlands Swadlincote reviews

★★★★★ 4/5

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Customer Service Experiences

We moved into our Avant home in December 2021. Have had several dealings with different Customer Service personnel during the snagging process. However, we have found Shelby to be the best. We have had many faults/snags, from minor to very major eg replacement of bifold doors and frame after many visits to rectify the problems we were experiencing in this regard. Shelby is the 4th Avant Customer Service contact we have had and is the best by far. Shelby is always pleasant and does her best to help us. She is an asset to the company.

Ann · 6 June 2023

★★★★★ 5/5

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Robroyston Darach Fields …

We’ve had a great experience with our new build at Darach Fields Robroyston so far.

Amy · 29 May 2026

★★★★★ 5/5

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Thank You Paul Weatherston

Thank You Paul Weatherston - Customer Service Joiner - for a brilliant job sorting out my Utility Room issues. This has taken several months to resolve, and your new idea worked well and looks much better. All of the work you have carried out on my house has been professional, clean and of a very high standard!

Lyndsey · 26 September 2024

★★★★★ 5/5

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Haygreen Park review

Can’t thank Georgia and the team at Haygreen Park enough for all their help with the house. From start to finish they have always been polite, friendly, helpful and professional.

Emma · 5 July 2024

★★★★★ 5/5

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Radford's Meadows- Great experience

Moved into our home about a month ago and so far it has been a very positive experience. Our snag report came back mostly with minor cosmetic defects, but the house has been built to a good standard and the snagger said the window/door thermal insulation is the best he's ever seen in 5yrs in the business.Adam the Site Manager is an absolute credit to the site and to the company. He has sorted things for us usually within 24hrs even when he's been on holiday.

Matheus · 26 May 2023

★★★★★ 2/5

Trustpilot

Good house build - poor commitment to maintenance of land

Avant Homes have built a lovely home that I am happy to live in and dealt with my snagging issues when they arose.HOWEVER!!!!!The upkeep of the Development has been poor and the state of the land around the houses is well below the expected standard.We need Avant to improve the communal areas, tarmac roads, remove overgrown weeding and dead plants and then hand it over to Wynyard Grange so that they can take over the maintenance of the land. The residents here are in a state of limbo and have to put up with the eye sore that is our housing estate.

Simon · 25 May 2023

★★★★★ 1/5

Trustpilot

False promises in Wynyard

I too live on the Wynyard Grange development and I feel completely let down by Avant. Our general experience with our house was good (multiple issues that took a long time to address but eventually did) but that was before there was a change in management. There has been lots of broken promises, no estate maintenance leading to overgrown grass and weeds, broken tarmac pavements, blocked drains from builders rubbish, roads and paths not finished, damaged fencing, flooding, missing and dead trees and generally left in a mess. The estate should have been adopted by the estate management company at least a year ago, but due to Avants neglect and unwillingness to bring the site up to an acceptable standard we are left paying high maintenance fees, high council tax and yet receiving no service by anyone. Now Avant have received our money they just don’t care.

Mrs · 25 May 2023

★★★★★ 1/5

Trustpilot

Poor Service

I am a resident of Wynyard Grange, by Avant Homes. Having made enquiries with Wynyard Park, I have been advised that the maintenance of Wynyard Grange is entirely your responsibility because the estate has not yet been handed over, or indeed accepted, by Wynyard Park Management.We have Unacceptable length of grass and weeds around the whole of the Avant development. Dead Trees and planting that have been in this condition and reported whilst you were still building over 3 years ago. Flooding / pooling of water to properties adjacent to a neighbouring field. Overall significantly poor maintenance of the development that you walked away from. This is a true reflection of your actual customer service that you provided with our home over 6 years ago when we moved to this estate appointments not for filled, remedial work shoddy & being advised either to contact NHBC or put in a formal complaint through your process which falls in deaf ears. Take your money and run and never look back

Wayne · 25 May 2023

★★★★★ 1/5

Trustpilot

If I could give Avant a zero I would!

If I could give Avant a zero I would. Our estate can not be adopted by our local management because Avant has left in area in such a mess. We have broken tarmac pavements, blocked drains from builders rubbish, overgrown public green spaces that resemble a jungle, damaged fencing, missing/dead trees. Avant finished building their last house on the estate, packed up and washed their hands of us. This has been going on for the last 4 or 5 years! Residents were sold lies and broken promises. DO NOT TRUST AVANT!!

Lynsey · 25 May 2023

★★★★★ 5/5

Trustpilot

My experience: The buying experience was smooth

The buying experience was smooth. Both Carla, the Sales Executive and Chris, the Site Manager were a delight to deal with. The attributes displayed included, but limited to, the following; professional, knowledgeable, cooperative and a notable pleasure to deal with. The standard of the new home was impressive and the route from reserving to completion was seamless. I also benefited from engagements with the Head Office, and again, the level of expertise was second to none. I would recommend Avant Homes to all. Crack on, and buy one!! RM

07803758095 · 8 May 2023

★★★★★ 5/5

Trustpilot

Responsive and Helpful team

The Avant team have been helpful and responsive to any queries. Both Rachel and Michael have explained things well and have given me lots of information in preparation for moving in my new home.

Mrs · 20 December 2025

★★★★★ 5/5

Trustpilot

Every visit was a pleasure

Every visit was a pleasure, James was patient and took us through every detail. We have bought a few new builds over the years, and Avant seem to include so many extra’s I though I would need to budget extra for. The process was smooth, simple yet in depth, we came away from the reservations appointment so excited. Can’t wait to move in.

Lee · 27 May 2024

★★★★★ 5/5

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Sorby Park Waverley - Olivia and team

After a lot of researching we have found the house of our dreams with Avant Homes. All issues so far ( minor snags) have been dealt promptly and efficiently. Special thanks to Olivia , our sales rep at Sorby Park for her outstanding professionalism and customer service. Couldn't be happier with our new home. The whole team did their best 👌

Valentin · 30 June 2024

★★★★★ 5/5

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Avent and Joanna Taylor

We have reciently gone through the process of reserving an Avent home and have found the house style, design and build quality to be excellent. We have also recieved exceptional service from their Sales Advisor Joanna Taylor, whose care and attention has been exceptional. Joanna has gone above and beyond what we would expect to ensure that we have felt well informed, updated and supported in every element of the new home and company. Many thanks Joanna and Avent.

Julie · 19 May 2023

★★★★★ 1/5

Trustpilot

Toilet needs replacing ASAP.

I'm annoyed that I'm having to write this, but I have no choice. I feel like Avant are trying to drag out issues I have until its gone past the 2 year date so they don't have the responsibility anymore. My toilet was never secured to the floor correctly, not bolted at all on one side, and almost had people falling off as it could be lifted off the floor. I didn't notice this when I first moved in as I didn't try to lift my toilets off the floor. Avant sent round Alan Wood Plumbing to rectify this issue, in which the employee GLUED my toilet to the floor. I ask if this is the correct procedure to which he said yes. A.W Plumbing called a week or so later to ask if it has been rectified. I explained what 'work' had been done to which they said 'No, this needs securing properly'. This was some time last year. I explained on the phone that I have notice there's a tiny crack appeared in the toilet. AWP said it will need replacing and didn't send anyone round to inspect for months - hence the crack becoming bigger. I was told by Avant in December that they had processed the order for a new toilet and were waiting for AWP to complete the works. AWP told me they were waiting for the go ahead. After going back and forth for months I called Avant to see what's going on to be told there's nothing on the system.. I've said multiple times when I've called to make sure its logged. I was told someone would contact me, but unfortunately was fobbed with an email saying because I didn't report it in the first 7 days moving in that they won't complete the works. There was no crack when I first moved in which I'm now being accused of causing! I'm disgusted at this, as this has going on for about 9 months and I was told my toilet would be replaced.. I haven't been able to use it in this time. The employee who decided to glue my toilet to the floor could have dropped something in the bowl for all I know, but it was not me and I live alone! I had no choice but to complain and I received an email from Nikki accusing me of causing the crack and saying shes closing the case. Before I even had chance to replied I was email the next day essentially saying 'case closed'. Appalling service.I have ignored some issues like my front window being scratched before I even moved in because they just aren't being sorted. This still needs replacing and has been reported about 6 times. My slab path next to my drive has been "rectified" twice and all of my slabs are still loose. The 'dot and dab' method, on what looks like soil, was used on the slabs and none of them are NHBC standard. I was lied to by a lady on the phone who said all the slabs on my development are 'dot and dab and not fully bedded'. Except every other slab on mine and my neighbors property is fully bedded with concrete and a decent sub base... My toilet is the main priority for obvious reasons, however all of these issues need sorting. I cannot believe I've been told it was going to be replaced and now isn't. I waited patiently for months because I know you can get a lot of grief, but maybe I should have kicked off and got the work done.

B · 18 April 2023

★★★★★ 5/5

Trustpilot

Really lovely experience with Laura & Georgia. Thank you!

We wanted to take the take the time to thank Laura & Georgia for our Reservation process so far at the Tornley Quarter development. Making such a big purchase is daunting. However, Laura started off our service excellently without the unnecessary pressure. She talked us through everything to ensure we were comfortable & has taken the time to support us throughout. Georgia, who we had our choices appointment with was absolutely lovely and really understood that making these decisions would take time, so had a lot patience for us, which we really appreciate. Thank you so much both of you for the experience we have had so far! fingers crossed everything else goes well for us to be able to complete in June.

Charlotte · 6 April 2023

★★★★★ 1/5

Trustpilot

AVOID unless you want unnecessary stress in your life

We have been waiting 9 months to rework velux windows that were installed incorrectly as they were not installed by a trained velux technician (incorrect installation confirmed by velux themselves when I consulted them). Scaffold has been up in garden for 6 months making garden unusable and still no date provided for the work by approved contractor despite many unanswered emails, phonecalls being messy outside site manager office etc many times over the months. Following this I raised a formal complaint though their formal complaint process 3 months ago and still no date and given the silent treatment constantly. When I can get hold of them they lie and blame the contractor etc but it's Avant dragging their heels by not paying the contractor. This is not too mention the many snags I'm just accepting because it's just too difficult.Come on Avant you can do better!

Ross · 5 April 2023

★★★★★ 1/5

Trustpilot

It seems my review was FLAGGED by…

It seems my review was FLAGGED by someone, that took offence to myself pointing out the undershandedness of this company. Be aware a lot of the positive ratings on here are MAYBE are not as they seem. Someone giving Avant a 5 star rating because they kept dry in a sales house,when their car broke down, does not show the damage this company has done to 1000’s of home owners. They ignore shoddy workmanship -We had gas leaks ! (Gas engineer turned up 4 days later) Carbon leaks !( several of estate/flues not connect if loft space) All Flag stones teetering ! (Getting worse)Bi folding doors collapsed !(no help given&supplier refused help, £8000 to replace,after 2.5 years)Front door incorrect4 windows broken down(in 2.5 years) Marked glazing ! (Avant ignored)Extension leaked ! (Avant ignored) Plumbing leaksBath & shower leaksHorrendous lawn levels Lawns flooding ! (6 years & getting worse)Wind blowing through the house !(never repaired,getting worse) Trickle vent siliconed shutAll floors & stairs creakingHouse built lower than lawn heights & ramp down to the houseUsed our land to reduce heights either side casing visual & floodingTerrible walls & ceilingsPlumbing Joints hanging out of walls(half plastered over) Hollows under floor tiling( tiles are cracking) Cheaply made but pretty door furniture(breaking down after 3 years)Cheap carpetsIncorrect BTU calculations on radiators sizing( tiny radiators for huge open areas/ resulting cold rooms) Massive heat loss (missing insulation found) Wind blowing through sockets on walls(Avant ignored) We asked the area manager to come stay in our house & we would stay in a hotel for the weekend, just to show how cold & windy it was,internally. He laughed & belittled us. Not just a few snags ! Some of our residents & the nearest estates to us had 200/300 on each house. People have been left high & dry after the 2 year get out clause,with horrendously expensive corrections & replacements.1.Quality control & inspected work is missed massively. 2.Design brilliant3.Customer services/after care horrendous AVANT HAVE A MASSIVE BACK LOG OF UNHAPPY CUSTOMERS, that they still ignore. SORRY CANT HELP SNAGGING & problems are not tended to.PLEASE BEWARE OF THIS COMPANYwhen they were bett homes they were on Tv for exactly the same scandalous issues. If they ignore you,you will go away !Customer’s expectations are to much ! Sorry Avant,unhappy customers do not go away ( it is peoples life savings,your taking) & you are adding to that list week on week.

John · 4 April 2023

★★★★★ 1/5

Trustpilot

Avant are a terribly managed, awful company

Two and a half years in our house and we still have major issues outstanding. Multiple complaints made to the ever growing list of customer service managers they burn through and I'm still having to constantly chase everything regularly. It's incredibly stressful and has basically ruined the house for us. It doesn't feel like a home. There is one thing that Avant and its many, many 'Directors' and senior management are good at and that is ignoring you. They simply do not respond to your requests for updates to outstanding issues, most likely hoping that you will give up and sort it yourself. Avant have very noticeably deteriorated in the last 24 months. The trades that have came to the house to fix defects have even stated that you wouldn't want to buy a house from them now as the quality is so poor and nobody on the site really knows what they are doing. I honestly cannot wait until Avant finish dealing with my remaining issues because it will feel like I've just been freed from a custodial sentence.I would never buy a house from Avant again, ever, not even if it was free.

AM · 3 April 2023

★★★★★ 5/5

Trustpilot

Chloe at nexus point

Chloe at nexus point, Owlthorpe is exceptionally different. She is Professional, kind, patient, Honest and knows the development and the area very well. She patiently spent time and answered our lots of questions and addressed our worrying very well. To be honest she was my turning point to buy in nexus point and not buying elsewhere. I noticed that She also looking after other customers very well. I have not seen any body like her in my last 4visits in other new homes developments sales and after sales team in the past few month. My wife, my friend and I been there few times, we like the beautiful development and been looked after very well. Thank you very much Chloe for the exceptional and beautiful experience you engraved for me and my family. Thank you Avant Homes for putting such a professional and caring person in charge there. She presents and protects the brand name and quality very well. Thank you for the beautiful homes.

Ali · 1 April 2023

★★★★★ 1/5

Google

Moved in over a year ago overall the house inside hasn't had many issues but the biggest problem is with the doors, Avant customer service explain that the doors need them to come out regular (currently had issues over 6 times) and many others unable to close or lock for sometimes over a week voiding insurance and leaving children and partners in insecure property during the night very poor attitude and explanation is it's the weather and all doors do it and surprisingly enough I've never had these problems in any other property or family friends regularly the fact they stopped bifolding doors due to the issues people are having and they're answer is speak to the frame guys ( all they do is a quick fix then leave it knowing that you'll eventually run out of warranty)

A · 22 July 2025

★★★★★ 5/5

Trustpilot

Very enjoyable experience😁

Very enjoyable experience from reservation to completion at Chaucers Green, Hatfield..Jane was fantastic, she helped us make our choice in choosing our beautiful forever home, and she kept us updated all the way through. We were sad to hear that she had moved to a different site just two weeks before our completion day. We met James( who took over from Jane) on the day of our demonstration along with the site manager Steve(who were both lovely)Would definitely recommend buying from Avant Homes😁

Emma · 18 March 2023

★★★★★ 5/5

Trustpilot

Avant Cotchett Village Derby.

Would just like to say a big thank you to Louise at avant homes Derby on the cotchett village for dedicating her time to us and giving us peace of mind at all times, what a lovely woman she is. Louise has made her our first home experience so much easier and has looked after us so well :)

Jordan · 17 July 2024

★★★★★ 5/5

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Jane at Chaucer's Green

Having had a wobble late last year when deciding to commit to a 200-mile move while at the same time quitting work, I found Jane to be extremely understanding and encouraging with regard to my circumstances. Once that decision was made to move, Jane has been fantastic during our conversations over the phone and when I have visited the site on several occasions now. When the time came to reserve the plot and make choices regarding fixtures & fittings I've found Jane so helpful and patient in guiding & advising me, including viewing other houses on site to see items such as flooring, carpets etc - this was so helpful. Even to the extent that I returned with family members (who won't be living in the house) to clarify colour choices etc.So far, so very good.

David · 15 March 2023