Winkworth Worcester Park reviews in Sutton

★★★★★ 5/5

Trustpilot

Really good selling experience

Really good selling experience. Clear communication from Thomas and team from start to finish.

Kieran · 11 November 2022

★★★★★ 3/5

Trustpilot

Tighten your ship

Knowledgeable at first and we could have gone with them but frustrating when consistently giving inadequate email replies to important questions and coming across as too relaxed and then petulant when we eventually went with another agent who was more on the ball.

Mh · 4 April 2024

★★★★★ 5/5

Trustpilot

Very helpful and responsive

Nasir Uddin from the Winkworth Clapton Branch was incredibly helpful throughout the process, and was instrumental to helping me secure an offer.

Victoire · 5 July 2024

★★★★★ 5/5

Trustpilot

Responsive and solution-orientated

I found the staff at Winkworth to be responsive and solution-orientated. I had a specific requirements when looking for a rental in the Kensal Rise area and Winkworth did their utmost to accommodate. They were also quick in responding to my questions and pleasant throughout. Thank you Frazer, Stacy, Michael and Aaron!

Priscilla · 1 February 2022

★★★★★ 5/5

Trustpilot

Shaun and Aaron took the best part of a…

Shaun and Aaron took the best part of a year trying to find our ideal home, their patience never wavered and they ended up negotiating us all into the most wonderful property that suited not just us but our landlords. I really can’t thank them enough and will be forever grateful x

Hannah · 29 August 2023

★★★★★ 5/5

Trustpilot

Good team at Winkworth Queens Park

Aaron at Winkworth Queens Park has been a fantastic Lettings Director. He is very professional but also very proactive and intuitive. He cares about both the owner and the tenant.I would not hesitate in recommending working with Aaron for your property.Yanick in Finance and Michael in property management also make up a great lettings team.

Suki · 24 June 2021

★★★★★ 4/5

Trustpilot

Rented for 2+ years in Kensal Green

We rented for a bit over two years in the Kensal Green area. Although there were some issues with the flat itself, everything was handled promptly and professionally by Michael, the property manager.The team are friendly and their processes work well from a tenant’s perspective.

Tom · 31 January 2024

★★★★★ 5/5

Trustpilot

Winkworth letting team are professional…

Winkworth letting team are professional advisors. Fabian helped me to move into a newly renovated house. The property was in perfect condition and the process was pretty easy, thanks to Stanislava. Overall I am very happy about Winkworth and definitely recommend it!

Mikheil · 21 February 2023

★★★★★ 5/5

Google

I entered the house sale process with trepidation but Winkworth exceeded all my expectations. The support and advice I received throughout was invaluable to me in securing a successful sale. I found Winkworth to be dedicated and professional at every stage and always work as a team. I had every confidence in Kirstie, Jane and Georgie who dealt with all matters promptly and efficiently and I have no hesitation in recommending Winkworth as an Estate Agent of quality.

Paul · 23 December 2023

★★★★★ 5/5

Trustpilot

Nothing but praise

We really enjoyed working together with Andrew C from the Kensal Rise office on the house we just bought. He was the agent for the sellers but helped us a lot as well in making sure the transaction went smoothly and everything staid on track. As first time buyers the whole process can be quite overwhelming so we really appreciated his open and honest advice.

Marthe · 12 April 2022

★★★★★ 5/5

Trustpilot

My journey to re-let our flat through Winkworth

The staff at Winkworth were highly professional at all levels. Fast to respond to queries, assisted with all logistics needed for a tenancy turnover. Quick to get potential tenants to view. In essence they took all the time consuming heavy lifting aawy from me so was a stress free process, for which I am very grateful and would highly recommend Winkworth as letting agents.

Sean · 9 September 2024

★★★★★ 5/5

Google

Staff at this branch offered consistently excellent customer service throughout the period of our house purchase. As with all house purchases there were a number of challenges that arose, however the team here were very proactive and pragmatic in resolving them. They worked hard to get all parties and vendors involved closed as soon as possible, whilst also maintaining high professional standards

Phsu010 · 10 October 2024

★★★★★ 5/5

Google

Kirstie Barber has been outstanding in her speedy responses, professionalism and a pleasure to deal with. I would highly recommend.

Kerry · 11 October 2021

★★★★★ 5/5

Trustpilot

Nishi Shah has been very really helpful…

Nishi Shah has been very really helpful in renewing my tenancy agreement I high recommend the winkworth hendon branch.

Haroon · 17 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend

We had a wonderful experience dealing with Aaron and his team at Winkworth Kensal Rise as a first-time landlord and also as tenants. Aaron is professional, knowledgeable, and proficient, and was always prompt and helpful in answering our queries. We would highly recommend him and his team to prospective landlords and tenants.

Vivienne · 15 September 2021

★★★★★ 5/5

Google

Thanks to Shaun & his team for a job well done. The Trueview feedback tool is unique. From the get go, it was all hands on deck. A special mention must go to Kirstie who responded to my many calls and emails promptly. Her knowledge, professionalism & support was impeccable at all times. Thanks for making our dream home a reality.

Sean · 27 October 2018

★★★★★ 5/5

Google

I used Winkworth Worcester Park for the sale of a property belonging to a close family member who passed away. I found their service to be very professional, reliable and patient during a transaction that was subject to receiving grant of probate. Using an open day format we received several offers and accepted one that was above the asking price. Winkworth regularly kept me informed throughout the process and were easy to contact via phone or email. I would be very happy to use them again.

Ramin · 11 October 2023

★★★★★ 5/5

Google

I recently purchased a property through Winkworth in Worcester Park. Being an estate agent myself it is safe to say it is hard for me to be impressed as my expectations are high however, from start to finish Daniel Joubanian and the entire team were magnificent. They helped us reach a tight deadline and made the entire process stress free. Their attention to detail and availability to help with any queries was beyond impressive. I look forward to dealing with them in the future.

Angelo · 11 October 2023

★★★★★ 1/5

Trustpilot

Bad customer service

hello , it is a pity that you can't even answer your customers' questions, since you look so high quality. And this discrimination you have done is very bad, those who receive dss and ask you some questions you don't even care, I mean, if we get help, we can't rent a house? And won't we get an answer ? Is this your customer service?

Mine · 16 February 2022

★★★★★ 5/5

Trustpilot

Aaron and Shaun did a great job renting…

Aaron and Shaun did a great job renting out my property. I would highly recommend the team at Winkworths. They were always on hand to offer advice and provide assistance.

Andy · 24 September 2024

★★★★★ 1/5

Trustpilot

Avoid, Winkworth do not return deposits

I rented with Winkworth for three years and then ended my tenancy. As soon as I requested my deposit, my letting manager stopped responding to me and I have not heard anything in a month since I moved out despite constant chasing and have started a formal complaint process.

Urban · 6 September 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager - Michael Ferguson

We had a really positive experience with Michael Ferguson as our Property Manager for the last 2 years. Extremely easy to deal with and ensured clear communication between the landlord. If there was ever any issues with the property he made sure they were resolved in a timely and easy manner! highly recommend!

Jayden · 27 April 2023

★★★★★ 1/5

Trustpilot

Tenants - Don’t Use

I am writing this review from the perspective of a tenant - I’m sure that experiences selling and buying homes or being a Landlord with Winkworth are different, but ultimately those transactions are the money makers so that is to be expected.Our experience with Winkworth was atrocious, from beginning to end.On the very first day of us moving in, despite having agreed for a professional clean to be done, the flat was visibly dirty in places (which was picked up by the inventory company). After several calls to Winkworth, the landlord hadn’t cleaned the flat and the earliest they could do was the following day.When we moved in, various things such as the washing machine, the oven, the bathroom light all one by one stopped working over a period of a couple of weeks/months. These things took time to replace and when I spoke to the management team at Winkworth I was told that the landlord wasn’t a very wealthy person and they couldn’t fix things like ‘Mum or Dad would’.Things continued to break in our flat and requests to fix were just ignored. Our toilet flush broke and we were without a working toilet for 3 weeks. A wall cracked by a blind and this request was just ignored. We suffered with severe mould issues in our flat, with myself being admitted to the doctors, clothes and shoes ruined and again a damp issue being picked up on by the inventory. We had mould growing on walls on our pillows, everywhere. When I reported this to Barry, we were told to simply open windows more and put the heating higher. No responsibility was taken. We continued to live with these mould issues for 4 years and I simply had to use mould killer twice a week and run a dehumidifier 24/7 which was an increased cost to my energy bills that I had to absorb.When it came to viewings, paying various fees and dues, we were expected to respond as soon as possible and were chased frequently for answers. When the roles were reversed and overpaid rent was due we weren’t kept in the loop and I had to consistently chase and be left in the dark. It took far longer than it should have done to get our money returned to us. I can imagine this would have been treated urgently by Winkworth if we were landlords and not tenants.As a tenant, I would strongly advise against using Winkworth. Based on our experience their priorities are keeping the landlord happy given the income they get. Once you are locked into contract they don’t care for you as a tenant and this was our experience over 4 years, so I can’t see them changing any time soon.

Anil · 12 September 2023

★★★★★ 5/5

Google

I entered the house sale process with trepidation but Winkworth exceeded all my expectations. The support and advice I received throughout was invaluable to me in securing a successful sale. I found Winkworth to be dedicated and professional at every stage and always work as a team. I had every confidence in Kirstie, Jane and Georgie who dealt with all matters promptly and efficiently and I have no hesitation in recommending Winkworth as an Estate Agent of quality.

Graham · 26 October 2023