Cubitt and West Surrey reviews

★★★★★ 1/5

Google

The manager of the branch - Tom is not honest and transparent. Sellers beware, this review is to warn you and help you to make an informed decision before signing anything with Cubitt and West at Purley. 1) He used manipulative methods to get me to agree and sign the contract regarding the sale of one of our properties. He told me verbally that C&W charge 1.25% and on the contract the fee he wrote, he said would be adjusted if the property sold for less. However once a buyer was found who offered 25K less than asking price, he later denied that the fee would be lowered to equate 1.25%, so he still went on to charge an extra £1200 from us! Furthermore, he did not show us C&W fixed fee structure document at all that they apparently have, which again is manipulative and deceptive, as its not disclosing all information, which you are meant to do, when 2 parties are making an agreement. 2) When I asked him to show me properties that I could purchase and put an offer on after the sale of our property had come under offer, he was very unhelpful. He only showed me 2 properties. One of those properties I offered cash, just 10K below the asking price. Tom did not bother convincing the buyer to go with my cash offer over the mortgage related offer, when Tom knows a cash buyer is better than a mortgage buyer in todays market. I felt he just was not interested in helping me purchase another property at all. He was very lethargic. And the second property that he showed me, my family did not like as there were issues with that property. But that's it, I was just shown 2 properties, which is pathetic. 3) I have now offered on a property through another agent. This property is a new build development. Tom at C&W are also selling these apartments but Tom did not show me these apartments nor discuss them with me! Even though I told him I am looking for rental yield of £1450 pcm. A rival estate agent showed me and when I spoke to Tom about it for advice, he seemed annoyed that another agent has shown me this property. Furthermore he proceeded to speak negatively about this development and tried to put me off from offering and purchasing it. I found Tom's conduct really appalling and manipulative. I complained to head office at Arun Estates who own Cubitt and West and their investigation manager Godfrey was a completely biased person where he "carried out an investigation" but only spoke to Tom about my complaint and didn't bother calling and speaking to me to get further details on the matter and to thus carry out a thorough proper investigation. Godfrey just wrote back after 3 long weeks, that he found nothing wrong with Tom's conduct. To us as a family this was a complete and utter joke. This does show though that the head of operations and customer services complaint department at Cubitt and West are there just to help cover up their fellow employees deceptive tactics, so don't expect them to sort anything out for you, if you also end up having a problem with any other their staff's conduct in any of their branches!

Fatima · 27 August 2023

★★★★★ 5/5

Google

I have just exchanged contracts to sell my house at 190 Brighton Road, Purley. The process has been quite long and there have been a few hiccups along the way so it was very helpful to have regular detailed feedback from Mark Wileman. He was always ready with useful advice and support. I'd also like to mention Tom Scola who was great at helping both sides to reach a fair selling price. Thank you Mark, Tom and the whole team.

Maria · 27 August 2023

★★★★★ 5/5

Google

I must express my appreciation for Molly at Purley branch As soon as I met her I knew she would sell my property. It was a very stressful time in a chain of 9 properties Molly was always there on the end of the phone. She always called back always kept me updated and was truthful with good news and bad. Without her I’m sure my sale wouldn’t have gone through She is an asset to your company.

Lynda · 27 August 2023

★★★★★ 2/5

Google

I found the whole process dealing with Cubitt and West rather frustrating. This was my first time selling a property. I believed they unrealistically valued my house in order to get my business. Within a week I was asked to lower the price which I obliged. The viewings were few and far between. Only when I served my notice did viewings materialise. I had serious doubts about how proactively they were marketing my property. when I raised concerns about how slow the selling process was and how I was worried I would miss out on my dream house ( a house C&W were selling alongside another estate agents) the estate agent replied that house will sit on the market for a long time. It was at this point that I lost all faith in their ability to market my property. They had also removed my property from their shop window without informing me. I had to plead for C&W to remove our house from Rightmove long after I had served my notice. Their systems were frequently down which didn’t inspire confidence. Overall a frustrating process from start to end. I went to another estate agent who sold our property in under 7 weeks. The staff were friendly

Sarah · 10 August 2025

★★★★★ 5/5

Google

A big thank you to Kurran at the Purley branch, very helpful, and honest.

Frederick · 15 December 2025

★★★★★ 5/5

Google

Mia Savva and her team (Zofia and Kurran) showed their expertise, experience and patience as well as their ability to communicate. Mia always helpful and goes the extra mile to help out and I would have no hesitation to recommend Cubitt & west to anyone. Thank you.

WALTER · 3 November 2024

★★★★★ 5/5

Google

We are local property developers and have sold many properties in this area in the last few years. We have used a LOT of the local estate agents in the past and have to say that we are EXTREMELY Impressed with Tom Scala and his team at Cubit & West in Purley. The photos used to advertise online on Rightmove etc are by far the best we have come across and generally the overall service and communication from this branch has been impressive. We are happy to recommend Tom and his team to anyone in the local area who wishes to sell their home. It’s sometimes tempting to use low cost online agents but when you receive a personal service like we are from Tom it makes you realise why it’s better to use a high street agent as you can pop into the branch and communication is much more personal and tailored to meet our needs. Well done guys keep up the good work.

AC · 27 August 2022

★★★★★ 5/5

Google

I had been on the market for 2 months prior to contacting Cubitt & West. I was trying to sell the property through an online estate agent and and then through online auction with no success. As soon as I reached out to Cubitt & West in Purley, they sold it within a week! Tom and his team have been a breath of fresh air. With regular updates throughout and always showing a can do attitude. For those that are unsure whether to sell online or through a high street agency - Look no further! Their rates are competitive and service is first class. Once again, thank you Tom, Denise, Sheryl, Molly and everyone else who was involved.

Adam · 27 August 2022

★★★★★ 5/5

Google

Excellent service from the guys here at Cubitt and West Purley. Nothing was too much for them, from allowing me to view the property numerous times!! Answering all questions I had and most important still being there even once I had moved in to the property. Molly was helpful and helped with any questions I had during the buying process which I think is crucial as a first time buyer. Tom was there when there were a few issues with the solicitors and really went above and beyond. I was never made to feel like I was bothering them and due to this I will most definitely like them to sell my property when I move on from here. I would also like to buy another property with them as I cannot fault the service at all. Thanks for all your help guys and thank you for making my purchase experience a pleasant one!!PositiveResponsiveness, Quality, Professionalism

Merika · 27 August 2022

★★★★★ 5/5

Google

Sold my house through Cubitt & West Purley. Process from signing contract to accepting an offer was extremely quick and efficient. After we agreed sale we were handed over to a "progressor" which we struggled to contact for a couple of weeks but we then found out that this was due to personal illness. Oliver from the Purley office took on the additional workload happily and was absolutely fantastic in communicating with me and did a fantastic job in chasing down solicitors and buyers for updates and to move things along as quickly as possible. Thanks Oliver!

Leon · 27 August 2022

★★★★★ 5/5

Google

Mark Kurran and Sophie made my conveyancing easy what an amazing team. Strongly recommend

Prince · 8 November 2025

★★★★★ 5/5

Google

Kurran and the entire team at the Purley branch managed the sale of our property in Kenley incredibly smoothly. They were very easy to reach and communication was always effortless which provided so much reassurance through such a stressful process. The agents were very respectful of our home during the process of arranging and holding viewings. We were kept so well up to date throughout the whole process. We thought our property would take months and months to sell due to it's awkward location, but we were finished with the whole process from taking the house photos to completing sales, in less than 6 months.

Anushka · 6 April 2025

★★★★★ 5/5

Google

Sold my property using cubit and west purley, it was an absolute breeze. Mia and the team were amazing, kept me well informed of any progress and was super helpful with any questions I had asked. I would highly recommend for sure!

Jimmy · 20 November 2024

★★★★★ 5/5

Google

Hi Tom, thanks for helping me buy my first property in the UK, there was some stressful time during the transaction process, but with your help and your prompt response (even at weekends), it helps me move into the new flat in a very short time and saves me from finding another short term property. I also want to thank Faisal, my mortgage broker, who helps me successfully secure a mortgage with a very good rate and he is also very skilled at dealing with banks. I will definitely consider working with him when I sell or buy my next property. I laso want to thank Joanna (from purley office), she is a very caring person with flexiblity and good communication skills, Joanna voluntarily helped me when I met some difficulties moving into the flat and solved the problem for me.PositiveResponsiveness, Professionalism, Value

JING · 27 August 2021

★★★★★ 5/5

Google

Special thanks to Tom and the amazing Team at Cubitt and West, great service and support, guidance and professionalism all in one! Super responsive and friendly! Since we started this journey we encountered many challenges, but we have received full assistance leading us to take the best decisions. Tom assisted us at all times, even when he was off, such an incredible support! Everyone worked over and made the impossible possible on an extreme situation! We are pleased to have worked with the best in the industry and couldn't be more grateful for that! We have one of the most beautiful flats which we can call home! We appreciate the hard work, dedication and knowledge! Great price, high quality in a beautiful area. Thank you to Nish, Faisal, Jenna, Emma, Sharon, Helen, Arash and to many more, outstanding service! Each one of you has massively contributed and made our dream real. Wishing to everyone all the best and many future successes, highly recommended! Regards, LillyPositiveResponsiveness, Quality, Professionalism, Value

Lili · 27 August 2021

★★★★★ 5/5

Google

Thanks Kurran, Mark and Sophie! Just completed today after a false start with another agent! Thanks for your professionalism, excellent organisation and encouragement to get my house sold - a great relief!

Liz · 15 December 2025

★★★★★ 5/5

Google

These people are the business. From the moment they took on the property I was selling - a leasehold flat in the area - I knew I was in excellent hands. Their photos were great and Tom (the manager) really knew how to best represent the flat visually. Once they found a credible buyer (which they went about in a clever and strategic manner), I was assigned a competent and professional sales coordinator who kept me informed of every bit of progress, and summarised weekly updates. Tom was always on hand and across everything if I needed him. Really can't recommend more highly.

Jo · 27 August 2020

★★★★★ 5/5

Google

Staff at Purley branch are fab. Lucy was really professional and friendly handling our inital enquiry. She was not pushy, very understanding and whilst we know her job is ultimately in sales, she was sensitive that it was our home that we were trusting her with. This was the reason we chose Lucy and Cubitt & West to market our property. It went live on their website on approximately 16th of November 2019 and had viewings within 3 days (this was prior to any images being put on line) an offer has since been made and accepted since trusting the team with the property. Lauren is also wonderful to deal with and for both ladies nothing is too much trouble. Tom the manager is very professional and it is clear the team actually like working together.

P · 27 August 2020

★★★★★ 5/5

Google

I can't commend highly enough the professionalism of all the staff at your Purley office. In addition i have to make a notable mention to three members of staff in particular in enabling us to get to the present position where my property is currently under offer. I start with Lucy Prior who came to the property to do the initial valuation and whereas from past experience of dealing with estate agents i was initially looking to get three independent valuations from local estate agents, but by the time my family and i had finished our initial consultation/valuation with Lucy we all felt so comfortable with her, her knowledge and insight that we felt confident enough to sign up with Cubitt & West right away without even the need to consider contacting any other estate agents in what is a really competitive local market. Within a matter of weeks that confidence was rewarded as we were made and accepted an offer just under the asking price. As we are currently under offer, we are actively seeking a suitable property within the area to purchase and to this end Lauren Fletcher has been relentless in terms of organising viewings, getting feedback and providing us with updates and when required simple reassurances. Finally i have benefited from the input of the branch sales Manager Tom Scola who i have always found extremely helpful and accommodating even on the odd occasion when i simply have stopped by the office unannounced. They are all a credit to the company and my sincerest wish is that we can hopefully complete the purchase of a property through Cubitt & West early within the new year, because i know i will be in safe hands.

Rukeme · 27 August 2020

★★★★★ 4/5

Google

Our overall experience with this agent was very good. They got plenty of potential buyers through the door and we eventually secured an excellent offer. However, we would have preferred to have used a solicitor of our choice rather than their recommended conveyancers as negotiations during the process were quite stressful at times and we were pressured somewhat in to using them. That aside, the staff at Cubitt and West were very helpful, obliging, courteous and friendly and we would recommend Tom and his team to others for their dedication, hard work and commitment in ensuring the successful sale of our house. Thank you.

Stephen · 27 August 2020

★★★★★ 5/5

Google

As a first time buyer of a flat, the whole team at Cubitt and West were extremely friendly, helpful and professional throughout the whole process of me buying a flat in Purley. The manager, Tom, went above and beyond his role in assisting with communications between me and the previous owners, advising me on things beyond his job role and giving me general tips. He was personable right from the outset, introducing himself to me when I was just passing through. He followed up on things for me constantly. Faisal was my Mortgage Broker, who has his own desk inside the branch itself. He was extremely patient with me and understanding, as well being diligent in securing me a mortgage. He explained things clearly, being a first time buyer. He searched across all lenders and returned some very good mortgage rates to compare. Despite difficulties in securing a mortgage due to the nature of the property, he worked very hard to secure me a decent mortgage offer (fixed for 5 years). Finally, Lucy and Lauren were very professional and welcoming from the first viewing and throughout the process. They constantly mediated between me and the previous owners and were very helpful. Overall, I would thoroughly recommend Cubitt & West at Purley. From my experiences, they are all genuinely helpful estate agents with a friendly manner. The Mortgage Broker was extremely diligent and helpful. They act professionally and are personable. To me, they were honestly interested in securing the best deal for me and a fair one for all parties.

Yorkshire · 27 August 2020

★★★★★ 5/5

Google

Zofia, Mia, Kurran,Denise and the team at Cubitt & West in Purley were amazing. Communication was great and they were always on hand to help me with any queries or questions. I would highly recommend.

Max · 24 October 2024

★★★★★ 5/5

Google

Oliver from the Purley branch is a great example of an excellent estate agent. He is a lovely bloke who is very professional, passionate about what he does, friendly, and above all, he goes to any length to ensure the customers needs are met. Buying and selling properties are so stressful but he has always taken care of the hassle. Highly recommend Oliver and the Purley branch.

Lakshman · 27 August 2022

★★★★★ 5/5

Google

Huge thank you to Sophie. Thank you for always being at the end of the phone. Your calmness and peace make skills were so beautiful put to work at the end of the posses when it seamed at the last moment the seller was going to back out.

Agnes · 10 June 2025