Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGot a Complicated Client Over the Line…
I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…
Phil · 6 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Jen and our Cheltenham team were able to support you through what we appreciate can be a challenging rental process, particularly when returning to the UK after many years overseas.
It's wonderful to know that you felt listened to and supported throughout your property search, and that Jen's sincerity, professionalism and commitment helped make your relocation experience a positive one.
We wish you every happiness in your new home and thank you for recommending Hamptons.
★★★★★ 5/5
TrustpilotWe had such a fantastic experience with…
We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.
Lale · 6 August 2026
Agent replied · 22 September 2026
We are delighted to hear about your positive experience with Phillip and that he was able to support you throughout your property search. Finding a new home is an important decision, and it is fantastic to know that Phillip's professionalism, patience and genuine commitment to helping you made the process such a positive one.
It is especially pleasing to hear that he took the time to answer your questions, arrange additional viewings and provide those extra touches that helped you feel informed and confident in your decision. Delivering excellent customer service is something we pride ourselves on, and your feedback demonstrates exactly the standard we strive to achieve.
Thank you once again for your kind words. We will ensure that Phillip and the Rickmansworth team receive your feedback, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotHamptons are Amazing
Maxine from Hamptons in Marlow was an absolute godsend during our search for a new rental property, making the entire process much easier than we ever anticipated. Additionally, Mandy from the Maidenhead office, who is managing our property, has been nothing short of amazing, no request is ever too much for her. I highly recommend Hamptons; they stand head and shoulders above any previous agents we've used and make Savills in Marlow seem amateur in comparison.
Kevin · 20 June 2024
★★★★★ 1/5
TrustpilotReally bad experience
They made us wait until the 10th day after our check-out before telling us that £90 would be deducted from our deposit for bags of garden waste to be taken away. There was no proof that we had left this, by the way. I appreciate that the deposit release is most probably the landlord's decision, but in our case the landlord was a 'family friend' of Hamptons and it's hard to believe that they had no influence in this.During our time at their property, there were certain problems that they caused for us but when I asked for compensation at the end, they refused. It's funny how they can keep money from your deposit despite having no proof of the thing they accuse you of, but when it comes to them paying out money for problems they caused, they can get away with it.The biggest problem we had at their property was that there were broken and creaky floorboards above us. This issue caused us massive problems. We rarely had any peace and lost lots of hours of sleep because of it. Hamptons never once offered to do anything about this problem. They didn't even offer to come and listen to it for themselves. They would fix the easy problems but when it came to something more complex like this, they wanted to have nothing to do with it. It was basically 'speak to your neighbours and the council as it's a civil matter', when obviously the problem was with the structure of the building.At the time of writing this, the property we rented for almost 2 years is under offer for close to half a million pounds. To think that the landlord tried to keep £90 from us for something so petty, it's really hard to believe.
Paul · 17 June 2020
Agent replied · 22 December 2024
Thank you for leaving us a review. We are disappointed to hear that we failed to meet your expectations, we would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
★★★★★ 5/5
TrustpilotSorting out boiler issue
Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.
Vivek · 20 December 2024
★★★★★ 5/5
TrustpilotWe used Hamptons from 2019-2020 for…
We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.
Ian · 9 April 2020
Agent replied · 22 December 2024
Thank you for leaving us a review, customer service is very important to us and we are thrilled to receive your feedback . We look forward to sharing your review with Melanie and the team.
★★★★★ 4/5
TrustpilotWe rented from Hamptons for 13 months
We rented from Hamptons for 13 months. The first 8 months were appalling. The estate agents who handled the initial rental in Harpenden were unfriendly, unhelpful and unresponsive. We felt like children in a really mean teachers class! Then, we had Mark Houghton as a property manager, who was the most patronising and offensive man I’ve ever had the unfortunate experience of dealing with. In the end we ended up fixing things ourselves just so we didn’t have to deal with him. However, that all changed when Mark left and Melissa Jeynes was appointed as our manager. She was a breath of fresh air and made a real difference to how we perceived Hamptons as a company. She is respectful, friendly and goes out of her way to help and follow up on any problems. She made the last few months of this tenancy and the moving out process very easy. She is the reason Hamptons gets 4 stars and not a 0. Thanks Melissa.
Cath · 1 April 2020
Agent replied · 22 December 2024
Thank you for leaving us a review. We are disappointed to receive your feedback with regards to the tenancy set up process and as such, have passed your feedback directly onto the relevant Lettings Director to review. With regards to Melissa, we are pleased to hear you have had a positive experience working with us so far and we will be sure to make her aware of your feedback. Thank you again.
★★★★★ 4/5
TrustpilotFriendly process let down a little by timescale
Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.
Marcus · 15 February 2024
★★★★★ 5/5
TrustpilotGreat Property Management Experience
We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.
Lauren · 29 July 2024
★★★★★ 5/5
TrustpilotService way above expectations
I bought a house using the Marlow office. My main contact was Stuart Miles who I would recommend to anybody. He was proactive, professional, polite and throughout the process which had its challenges, but Stuart was always calm and looked for solutions. It didn't end there as, once the deal was done he came around with the office hoover on the day I moved in as mine was broken. He even did the hoovering for me.Top class service and refreshing to be able to write such a positive review over a house move that can be fraught with stress.
Nick · 11 November 2019
Agent replied · 22 December 2024
Thank you for leaving us a review. It is fantastic to receive such wonderful feedback about Stuart and our Marlow team, and in particular, it is great to hear you feel the service was to a high standard and the team made the process as stress free as possible. Thank you again for your feedback, we look forward to sharing your review with the Marlow office.
★★★★★ 5/5
TrustpilotGreat Amersham Team
The team at Amersham were professional, friendly and on the ball throughout our sale and purchase. The photos and details were exemplary.I felt I knew the whole team and was happy to have any of them attend the viewings. For various reasons it was a more complicated process than usual and they went above and beyond expectations. I genuinely think it went ahead because of the team at Hamptons, so i'm delighted we decided to sell our property through them and would recommend them to friends and family. In fact we already have!
Sophie · 7 November 2019
Agent replied · 22 December 2024
Thank you for leaving us a review Sophie. It is fantastic to receive such wonderful feedback about the Amersham team and in particular that you feel they had such a positive impact on the transaction. We take great pride in our people and look forward to sharing your review the team, thank you again.
★★★★★ 1/5
TrustpilotBad for tenants and bad for landlords
Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.
Cristian · 5 November 2019
Agent replied · 22 December 2024
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience . Please email customercare@hamptons-int.com with the name of the branch or individual you were working with, so the team can ensure your feedback is passed onto the relevant department head to investigate. Thank you again.
★★★★★ 4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
Olly · 26 March 2024
★★★★★ 5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Roland · 1 June 2026
Agent replied · 22 September 2026
Thank you for your fantastic review.
We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback.
We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
Thank you again for your support and for choosing Hamptons.
★★★★★ 5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Manuela · 22 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback.
I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference.
I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts.
Thank you again for your feedback.
★★★★★ 5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
Konstantin · 22 March 2024
★★★★★ 5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Philippa · 12 June 2020
Agent replied · 22 December 2024
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
★★★★★ 5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
Harry · 23 November 2023
★★★★★ 5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
Clare · 21 November 2023
★★★★★ 1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
Thomas · 16 December 2023
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
Esme · 6 October 2025
★★★★★ 5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Mr · 2 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance.
Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate.
Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise.
Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Allan · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave this review.
We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions.
Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Noelia · 4 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience.
We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately.
Thank you again for bringing this to our attention.
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