Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA speedy response!!
Elle Seaby at Hampton's is an absolute superstar for acting with five-star speed and efficiency in getting a plumbing emergency sorted for me today. Unable to make calls from my mobile, the entire débâcle had to be dealt with via email which Elle responded to in a calm and timely manner and within the hour, a plumber showed up and by the time I arrived home from work, everything was back in working order again. Phew! Both myself and my landlord are very happy with the results and I am extremely grateful to Elle and to Hamptons for their pleasant and professional handling of the situation. Highly recommend.
D' · 29 April 2022
★★★★★ 5/5
TrustpilotSo very grateful to all of Melanie’s…
So very grateful to all of Melanie’s help through such a tricky time. Melanie took over looking after us for a short period but made such an impact and difference to our situation and we are truly grateful. Hamptons show a great deal of care to their customers on the whole and definitely sets them apart from others.
Amy · 10 April 2020
Agent replied · 22 December 2024
We are delighted to hear Melanie supported you through such a difficult time and we look forward to sharing your kind feedback with her. Thank you.
★★★★★ 5/5
TrustpilotSo far so good
I've been renting with Hamptons International for the last 3 months and it's been a very positive experience so far. From the early pre-rent days, when we were getting all paperwork sorted, until now, the team at Hamptons has always been professional and responsive. My Property Manager, Melanie from Bath Lettings, is extremely helpful, polite, friendly and professional. Thanks!
Claudio · 12 November 2019
Agent replied · 22 December 2024
Thank you for leaving us a review. It is wonderful to receive your feedback and in particular, we are delighted to hear both the team in our Bath branch and property management have been friendly and professional. We take customer service very seriously and look forward to sharing your review with the whole team, thank you again.
★★★★★ 1/5
TrustpilotWorst property agent ever
I went for a property viewings wiht Hamptons. Despiste booking the viewing, the property agent (Ben Constantinou) never arrived to show me the flat. On top of that he kept saying that he js going to arrive whereas he never intended to. He wasted our 1 hour never responded to any of my calls. Very UNPROFESSIONAL SERVICE. DON’T use them.
Hasan · 2 May 2019
Agent replied · 22 December 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and we are naturally disappointed to receive your feedback. I can see Ben was running late and this was communicated to you by the office with Ben calling you on his arrival but receiving no answer. I understand the viewing took place at a development with many others nearby, understandably these buildings have many blocks and entrances and I believe perhaps you may have been at different locations within the premises and were unable to locate one another. We are passionate about providing an outstanding service and would be more than happy to rearrange your viewing with either Ben or another member of the team to ensure you have had the opportunity to view the property. Perhaps you could look at meeting at a nearby location and travel to the premises together to ensure this issue doesn't occur again. Thank you again for leaving us a review, I will pass your feedback onto the branch manager and should you wish to, please do not hesitate to contact the team to rearrange.
★★★★★ 5/5
TrustpilotProfessional, helpful and responsive
I would definitely recommend the Hamptons team for property management services and in particular Eloise. Hamptons have managed our flat in Clapham over the last +10 years, and always been helpful, responsive and very professional.
Simon · 25 October 2021
★★★★★ 4/5
TrustpilotRecommended from tenant perspective
We are renting and have been for 6 months. Hamptons has been very helpful. Form the initial viewing to the day to day. Matilda keeps in touch and most importantly follows up on outstanding issues , which is very refreshing . So far , all in all, to be recommended from a Tenant perspective.
Alison · 13 May 2024
★★★★★ 5/5
TrustpilotRebecca Hitchman is a STAR!
Rebecca Hitchman was always SO responsive to any requests or concerns we had. It was really nice to know that we would get a response on any requests that we had. She was fantastic!
TMDJ · 22 December 2021
★★★★★ 5/5
TrustpilotWe are with Hamptons more than a year…
We are with Hamptons more than a year and it was amazing from the first day! Very friendly and professional. Our property manager April Keane resolves any problem very quickly and in a very high standard, we really appreciate her help a lot. For example, when I text April about an issue, she did necessary calls and appointments, on the next day the specialist comes. I couldn’t imagine a better work than hers. Many thanks!
Anait · 7 November 2022
★★★★★ 5/5
TrustpilotApril Keane has been the best property…
April Keane has been the best property manager we’ve had. Very responsive, informative and goes above and beyond to assist. In all honesty, streets ahead of other property managers we’ve had.
Sarah · 18 May 2022
★★★★★ 5/5
TrustpilotExcellent…
Hamptons have given us a very professional service, and they are always prompt in dealing with any issues. Charlotte and the team have done an excellent job.
Woody · 1 November 2022
★★★★★ 5/5
TrustpilotJulian Powell- Hamptons Sunningdale
Julian Powell is an outstanding Property Manager. He is on top of problems and finds solutions - all the while smiling and putting people at ease. It really is a pleasure dealing with him.
Aletta · 30 November 2021
★★★★★ 5/5
TrustpilotIt is difficult for me to manage my…
It is difficult for me to manage my property from 6000 miles away but Amelia acts as my eyes and ears. She keeps me aware of what certification needs doing and when and liaises with the tenant and mysel to ensure any work that needs doing is done and ensures that both of us are satisfied.
Jamiepyatt · 26 March 2024
★★★★★ 5/5
TrustpilotI want to leave a feedback about you…
I want to leave a feedback about you regarding the help and support we get from you as a property manager and the top service you provide and you take our concern really seriously, I hope your manager sees your hard work as we are really happy about your top service , well done April and hope you forward this email to your manager so he can sees as a tenant we are really happy about your top service. Thank again April
Zakia · 16 March 2022
★★★★★ 5/5
TrustpilotHamptons Blackheath were great
I chose Hamptons Blackheath to sell my house based on the interest shown by Joe in getting the property on the books. He was prompt in communication, open to a tiered fee structure and quick to get pictures/ marketing materials. Peter, Cat and Lucy organised and conducted viewings and following an open day with several iniquities buyers, we accepted an offer. Hamptons appointed Jessica as the sales progressor and she followed up with us, our buyers and solicitors to keep us all updated. The team was respectful, helpful, considerate and responsive all through. From marketing to completion at a price point we were happy with in under 100 days including Christmas and people being off sick due to COVID - Hamptons definitely earned their commission - which isn’t something one often hears about Estate Agents. I would definitely recommend them.
Reviewer · 8 March 2022
★★★★★ 1/5
TrustpilotStay away
I’ve been a tenant in a flat under Hamptons for over 5 years. They are rarely timely with their responses on queries, have to follow up multiple times and good luck if any appliances break or if you want help and guidance when checking out! Stay away if you want to keep your sanity!
Sebastian · 8 February 2021
Agent replied · 22 December 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 5/5
TrustpilotI am very satisfied with my Management…
I am very satisfied with my Management Service from Hamptons. April Keane is my Property Manager and is always very responsive and happy to help whenever needed. A very efficient and pleasant service has been received.
J.Choi · 28 June 2021
★★★★★ 5/5
TrustpilotGreat teamwork from Sevenoaks office!
The Sevenoaks team at Hamptons pulled all the stops out to sell my house. Special thanks go to Christian Bigwood who was so professional and reassuring after two of my sales had fallen through and managed the whole process exceptionally well. Thanks also to Deborah and Laura who provided invaluable advice and assistance.
Elinor · 9 April 2021
Agent replied · 22 December 2024
Thank you for leaving us a review, we are delighted to hear the Sevenoaks team provided such a positive service.
★★★★★ 5/5
Trustpilotwhen my remote key is broken
when my remote key for my garage is broken, my property manager Patryk Lehmann sort out as soon as he can and deliver the new remote soon. while calling with him, he communicate very politely with me and moved to sorted out very soon. It was very helpful.
D · 12 August 2024
★★★★★ 5/5
TrustpilotHamptons is such a great letting…
Hamptons is such a great letting company. If we need anything repaired or replaced they react immediately and are so helpful in assisting us. Not like our previous letting company and that is why I will stay with Hamptons, it makes such a difference knowing someone is readily available to help. Thank you!
G · 15 May 2024
★★★★★ 4/5
TrustpilotOverall Good Service
Overall a good experience from Hamptons - being a landlord & tenant it has been interesting to see both sides! My only critique would be to make sure they give prospective tenants better information about the property before they agree and sign - (we had a few ‘surprises’ come moving in day!) however, we cannot fault the excellent service from Katie Tucker (Property Manager) always ready to help and super professional - she is a credit to Hamptons! :)
Emma · 30 March 2022
★★★★★ 5/5
TrustpilotMr J Frankiewicz
Laura Stronghill look after my apartment for several years . She was always proactive nothing was too much. Hamptons are lucky to have her. My experience with other agents on some of my other properties did not come close to the service provided by her and her colleagues
Red · 4 August 2024
★★★★★ 5/5
TrustpilotExcellent Service
I was about to rent a flat in Westbourne Park and Annie Thorp from the Maida Vale office assisted me. She was kind, attentive and highly efficient. I made an offer that was disadvantaged as I have a dog and Annie helped us negotiate better conditions so that me and my husband would have more chances on getting the flat. It worked and we did. Sadly at the end we didn’t move forward due to personal reasons but we will absolutely use Hamptons next time. Annie, as someone who works with customer service I can tell you did a 10/10 job. Thank you so much.
Julio · 8 January 2022
★★★★★ 4/5
TrustpilotDealt with Owen at Hamptons in…
Dealt with Owen at Hamptons in Stratford upon Avon when buying a house. They and he were very efficient and dealt with things quickly to ensure the purchase was dealt with as smoothly as possible.
Mr · 4 July 2021
★★★★★ 1/5
TrustpilotBeware when offering!!
Similar to another reviewer. They were very attentive in order to get an offer ‘in writing’ from us, but subsequently used our offer to push up an offer from another party. The email declining the offer was crass and you would expect more from a professional organisation.
I · 27 February 2022
Agent replied · 22 December 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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