Every review we hold for the Surbiton office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotUnimpressed
The agent was very prompt in responding to my request to have some issues looked at. The maintenance man came to look and said he would send in his quote. This was over a week ago now and I have not heard a thing. Some issues raised with the maintenance man when he was here were at best met with an apathetic “can’t do” approach.
Christine · 5 June 2021
Agent replied · 22 December 2024
Thank you for leaving us a review. We treat customer service very seriously and are naturally disappointed to read your feedback. Please do contact customercare@hamptons.co.uk should you wish to raise this formally.
★★★★★ 5/5
TrustpilotIncredibly Diligent and Helpful!
Anca has been incredibly helpful at all times, ensuring that we have been happy in our property since day.
Ollie · 24 April 2024
★★★★★ 5/5
TrustpilotThank you Sana
We were very fortunate to have Sana Uddin as our last property manager at Hamptons.Living overseas, we have to rely totally on Sana to represent us in managing daily matters regarding the property on our behalf. Some of the problems involved were extremely frustrating. We commend Sana for her professionalism, patience, persistence and prompt follow through in solving these problems for us. Sana would also remind us of potential problems we were not aware of. Throughout our many years experience with Hamptons to manage our property, we are very thankful that they have saved the best for last in a sense, giving us a happy ending.
Irene · 23 June 2023
★★★★★ 5/5
TrustpilotSana Uddin - Excellent
Sana Uddin is so good in communications and she has provided us excellent supports for everything in a timely manner: from maintenances to payment arrangements for a third party etc. This is extremely important to a landlord outside UK.
Jenny · 2 November 2022
★★★★★ 5/5
TrustpilotDavid Whiting is very helpful and very…
David Whiting is very helpful and very friendly. Thank you for your help, a great property manager.
P · 29 May 2024
★★★★★ 5/5
TrustpilotA Great Experience
It’s such a pleasure dealing with Melanie Hudson of Hamptons who has been our property manager for a number of years. Her efficiency & the solving of outstanding issues is very much appreciated. Many thanks Garry OwenCounterslip Bristol
Consumer · 6 December 2022
★★★★★ 5/5
TrustpilotJacob was excellent!
Jacob was excellent. He was proactive and conscientious from the initial instruction to completion. Fully recommend Jacob and Hamptons for selling a property
Richard · 18 July 2019
Agent replied · 22 December 2024
Thank you for taking the time to leave us a review. We take great pride in offering a high level of customer service and are delighted to read Jacob had such a positive impact on your experience with us. Customer feedback is very important and we look forward to sharing your review with Jacob and the team. Thank you again.
★★★★★ 1/5
TrustpilotExtremely unprofessional company
Extremely unprofessional company, communication is non-existent. Tried to get in contact via text, email and calling (for an entire month!). Even left messages. Absolutely no interest in responding
Lindsay · 5 October 2025
★★★★★ 5/5
TrustpilotProactive & Supportive
At first I was a bit intimidated by all the checks and docs required, but once I moved across,Hamptons and Charlie Fleetwood have been so tentative and willing to help. I appreciate their fairness, attention to detail and support in getting the rental apartment ready. The best part has been the great in after service needs, where they provide quick responses and a lot of proactive communication.
Thabang · 18 April 2024
★★★★★ 5/5
TrustpilotThe Hamptons International team are…
The Hamptons International team are great at what they do. We receive high quality and well-coordinated service from them in managing a number of apartments on behalf of investors. In particular, special thanks to Sarita Sainsbury who is always precise and excellent throughout the work she carries out.
Wale · 14 July 2021
★★★★★ 5/5
TrustpilotGreat Service
April has been really helpful with our move and went the extra mile to ensure that we had a good experience.
Dominic · 5 March 2024
★★★★★ 5/5
TrustpilotFantastic Rental Property Management Service
I have been a tenant for the past 4 years in a rental property managed by Trevor Scott and his team, on behalf of Hamptons. Always professional, efficient and lightning fast in dealing with any occasional issue outside of working hours. They made property renting an absolute pleasure.
Me · 9 July 2021
★★★★★ 5/5
TrustpilotHamptons were great abs my best…
Hamptons were great abs my best experience while letting. Patryk and Victoria were very helpful with all the issues I had!
Светлана · 2 March 2024
★★★★★ 5/5
TrustpilotExcellent service and professionalism
I've always been treated well by Hamptons, who have been working with me as a tenant for five years. A typical biannual visit happened in September, when Mandy was, as usual, extremely polite, friendly - and always professional.
Mr · 3 November 2022
★★★★★ 5/5
TrustpilotJudy Palethorpe has give first-rate service.
Judy Palethorpe has managed our rental property over the last eighteen months and could not have been more helpful. She keeps us really well informed, reacts very promptly and offers sound advice when needed. She has made what could have been a very difficult period for us as straightforward as possible and we are extremely happy with the service both she and Hamptons have provided.
Simon · 8 May 2024
★★★★★ 5/5
TrustpilotWe had an issue with our boiler
We had an issue with our boiler, Jennifer Powell made sure it was fixed really quickly! Thanks :)
Ryan · 19 April 2024
★★★★★ 5/5
TrustpilotHamptons/SamanthaHunt
I am very happy with Hamptons and have been with them for years. In particular Samantha Hunt is on the ball and always quick to inform me of any problems, and get them sorted ASAP. Highly recommended.
Mr · 21 November 2022
★★★★★ 5/5
TrustpilotDawn is actual dynamite…
Dawn is actual dynamite when something needs sorting! Or even if I just have a silly question
Katie · 30 April 2024
★★★★★ 5/5
GoogleI found a house on Rightmove and Hamptons arranged for my viewing promptly five months ago. I bought the house eventually and completed the contract recently. Thank you very much for Kelly. Excellent service.
Tom · 11 April 2024
Agent replied · 22 October 2024
Hi there Tom, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
TrustpilotBrilliant property manager!
As we lived abroad, it was very important to have a good property manager. Fortunately, Petrina has been brilliant. She has dealt with all the issues that have arisen over the years with great efficiency and care. I would definitely recommend her as a property manager!
Andrea · 30 August 2021
★★★★★ 4/5
TrustpilotHamptons have looked after our flat for…
Hamptons have looked after our flat for many many years now...although I think the fees are high, (I think they are all expensive), the service has always been great. Recently we have had issues with a leak, and our service charge company have not been very helpful.. however Hamptons have been relentless in trying to help us with the issues, and keeping us informed.
Sara · 16 May 2024
★★★★★ 5/5
TrustpilotA huge thanks to the lettings team
Sharon, Sophie, Lottie and Alison have been extremely supportive and helpful over the last few months. They have guided, advised and supported me about prospective tenants. Their calm and helpful manner helped me enormously when making decisions, and I am very pleased with the final outcome and tenancy we’ve agreed. I can’t thank the team enough.
Sarah · 29 September 2024
★★★★★ 5/5
TrustpilotAnca has been an amazing property…
Anca has been an amazing property manager. She always responds ASAP and communication has been really good!
Tanay · 24 April 2024
★★★★★ 5/5
TrustpilotProperty management services…
Delivering property management services for our 4 bedroom house Katie has been both professional, efficient and a pleasure to deal with. Her approach has been collaborative and fair with a view to satisfying both parties while keeping the property in the best condition possible.
Matthew · 13 December 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
