Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional service from Lyndsay Greenwell at Whickham Pattinsons! Find your rental here.
I needed to move from York to the Newcastle area just after the lockdown began to be lifted. Finding somewhere to rent was proving really difficult until I contacted Lyndsay Greenwell from the Whickham branch of Pattinsons. She arranged for me to see a number of properties in one day so I could make the most of travelling up to the North East. Every property was good and I found a great property that met all of my requirements. Lyndsay told me they'd look after me and she really did. Thankyou.
Jenny · 17 July 2020
★★★★★ 1/5
GoogleVery unprofessional people work there including their so called Manager 🙄, so please be aware when dealing with these UNPROFESSIONAL people, because you will end up being disappointment like i was. SO DON'T WASTE YOUR TIME AND MONEY, AND STAY AWAY. …
Syed · 24 October 2021
Agent replied · 23 October 2024
Having investigated this issue, our team have done all they can to rectify the problems you have encountered. If you would like to lodge a formal complaint, please put it in writing to our Head Office Mercantile House, Silverlink Business Park, NE28 9NY and our team will be in contact.
★★★★★ 4/5
TrustpilotVery good experience
I was kept fully up-to-date throughout the auction of the property. Pattinsons attended 50+ viewings and followed up their interested clients to achieve a result way above my expectations. The live online auction process is simple and transparent. Very satisfied.
Rupert · 14 August 2024
★★★★★ 5/5
TrustpilotI moved home with Pattinson's Whickham
I moved home with Pattinson's Whickham, I mainly dealt with Lucy Sage and her Customer Service was excellent ! I would highly recommend anyone looking to buy or sell a property using Pattinson's
Harry · 22 January 2020
★★★★★ 5/5
TrustpilotSophie has been excellent with updates I have found the service to be fantastic
Sophie has been excellent with updates.
Allison · 2 November 2023
★★★★★ 5/5
TrustpilotFirst class service from start to…
First class service from start to finish Carly was excellent.
Philip · 19 July 2023
★★★★★ 5/5
TrustpilotJarrow branch
I have been dealing with this branch, buying flats and having them fully managed by themselves. Alison and Jason have been highly professional at all times. They are friendly, approachable and communication has been open, honest and timely.We have always found them to be very helpful and nothing is too much trouble.They are knowledgeable in what they do and offer sound advice when necessary.Look forward to dealing with them in years to come.
Paul · 29 November 2021
★★★★★ 5/5
TrustpilotThanks to the Alnwick branch!
Thanks to Claire and the team at the Alnwick branch. They had 2 offers over our asking price within 2 weeks of marketing our property. The service from Alnwick branch is friendly and professional.
Alistair · 3 June 2019
★★★★★ 5/5
GoogleReview for Morag Sutherland, what a pleasure dealing with Morag, an absolute breath of fresh air in a very stressful job that we do!!! Hope to speak again soon, Many thanks Victoria, DC Law :)
Victoria · 25 October 2018
★★★★★ 5/5
TrustpilotAlways amazing service with a smile
Always amazing service with a smile, I have dealt with Blyth branch for many years while buying and selling BTL properties. Wouldn't use anyone else Terri knows her stuff and never fails to deliver
VideoFireWill · 23 May 2019
★★★★★ 5/5
TrustpilotFantastic
We received a fantastic, friendly and helpful service. Pattinson’s in Alnwick made it incredibly easy throughout the whole process and we would definitely not hesitate to use again! I could not recommend more.Thank you!
Kim · 9 May 2019
★★★★★ 5/5
TrustpilotMost professional Estate agent I have ever had the pleasure to work with
I searched all local estate agents when looking to let my property. Pattinsons stood out by a mile. In particular the Peterlee branch and all staff, from Claire the manager, to Carter and Natalie. The professionalism and knowledge was better than all other agents I dealt with, and they did over and above to assist with making sure I was fully aware of each potential tenant and honest feedback from those viewings.I will continue to use Pattinsons and will be very quick to recommend them to all my contacts.
Stephanie · 4 March 2020
★★★★★ 5/5
TrustpilotMy favourite state agent
I am happy to buy another property from this state agent. This agent is one of my favourite state agent, their patient and friendliness, help me to make a good decision. Communication is always quick, clear and traceable. The reminder of appointments always makes me feel in touch. The staffs are so proactive and give good advice. I am so please Sheila recognise me just by my voice over the phone. Professional and personal.
Lawrence · 20 August 2021
★★★★★ 4/5
TrustpilotAmazing Customer Service
We were met at the property on Great Park by a property consultant - Katie, and were so pleased to see her from the moment she got out of her car. She was smiling and she knew a lot about the property that we were looking at, and i am saying this because we have viewed quite a lot of properties with other agents as well and if we were to ask anything outside the box (what wasnt completely visible) they would not know a thing and would then direct us to the office. However Katie knew what she was talking about and even managed to calm down my little 2 year old that was crying. Cheers Katie, you are a star, We are also quite pleased with the quick turnaround time that we have been receiving with regards to email and text. Thank you for caring about your tenants.
Siann · 5 February 2020
★★★★★ 5/5
TrustpilotWell done Pattinsons
You are always apprehensive when you put the sale of a house in the hands of an estate agent. Pattinson's of Durham had sold a house opposite and the timely arrival of a 20% off fixed price leaflet followed by a visit from Gareth had us giving them our business..Helen, who has since moved to manage the Jarrow branch and the two David's did their stuff selling the property, getting our asking price and keeping us informed throughout. For us they delivered and we are happy to recommend them.
Albert · 25 January 2020
★★★★★ 5/5
TrustpilotRuth Robinson at pattinsons kept me…
Ruth Robinson at pattinsons kept me constantly updated with the purchase of my flat, nothing was a bother too her even when I requested additional viewings Thanks Ruth for all your help
Stephen · 24 January 2020
★★★★★ 5/5
TrustpilotRuth at pattinsons estate agents North…
Ruth at pattinsons estate agents North Shields is absolutely fantastic I couldn’t recommend her enough she has stood by me all the way through buy my first house absolute heart of gold
Stephen · 21 January 2020
★★★★★ 5/5
TrustpilotNumber 1 agent and advisor!!
Carly List put our house up for sale on the Wednesday, booked 4 viewings by Friday and had the house under offer by Monday afternoon. She is a great asset, with an incredible eye for detail, thoroughly invested and really puts the graft in at Pattinsons Washington. I cannot praise her and the team enough. Number 1!!
Matt · 25 July 2023
★★★★★ 5/5
TrustpilotReally good service from all 3 of them
Really good service from all 3 of the staff todayReally work hard to do as much as they couldAll 3 of them get involved in one way and anotherNothing was too much for any of themAs soon as I walked in they made me feel at easeLoved the cup of coffeeI had lots of questions which were all answeredWe had a good laugh never been in a estate's where I had laughed so muchPlus one of the staff gave me advice on something else too which I'm very interested in doingTop quality estate agentDefo use them again10 out of 10 for everything todaySue was so helpful10 out 10 again for sue
Geoff · 13 January 2020
★★★★★ 5/5
TrustpilotGreat service - Jarrow branch
Great service from the Jarrow branch. Viewed a house and fully moved in all within 2 weeks. The staff were really efficient in organising all the appropriate paperwork and ensuring it was completed ASAP from all parties. I found all of the staff very pleasant and helpful, being in regular contact with them throughout the process ment we had a smooth transition into our lovely new home- just weeks before Christmas! Would definitely recommend, thanks so much
Julia · 9 December 2020
★★★★★ 5/5
TrustpilotPattinsons at Jarrow were great
Pattinsons at Jarrow were great. all my house purchase was dealt by Susan from the branch and she kept me up to date and was always available via an email/phone.
Pav · 19 August 2020
★★★★★ 5/5
GoogleGabrielle is lovely, really professional service and do all they can to help moving forward.PositiveResponsiveness, Quality, Professionalism
Josh · 24 October 2022
★★★★★ 5/5
TrustpilotPattinsons Estate Agents in Durham City…
Pattinsons Estate Agents in Durham City were fantastic. They never gave up or stopped trying and nothing was too much trouble - especially the two Davids! Thank you.
Andrea · 10 February 2021
★★★★★ 5/5
TrustpilotA pleasure dealing with pattinsons…
A pleasure dealing with pattinsons especially Dean Florence and Eloise Wallace, they push our rental through as quick as they could and handled everything for us! Would definitely recommend
Wanbread · 2 November 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
