Trusted Agent profile

Key4Lets LTD reviews

4.9

★★★★★ Excellent

34 reviews across 1 platform

11 Defender Court, Enterprise Park, Sunderland, Sunderland SR5 3PE

Key4Lets LTD's Sunderland office at 11 Defender Court is rated 4.9 out of 5 across 34 reviews on 1 platform, including 34 Google reviews rated 4.9. Checked 9 October 2026.

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4.9 / 5

34

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sunderland office, from every platform, shown as written. First names only.

5/5

Google

Julie is an amazing agent! Having dealt with the agents of London for 16 yrs, Julie being my first agent, made me feel 'back home'. Although I never met Jess, she was really kind in meeting my mam for keys. Rachel was lovely on my exiting the flat too. They are all professional (but with a lovely side of kindness). I cannot recommend them enough. It was an absolute pleasure to rent from Key4Lets and their representatives are nothing short of amazing! Nothing was too much trouble. I will always remember Julie/the flat for being my first home 'back home', Angela & Liberty (& Lexi) xxx

PitYakka · 13 November 2023

Agent replied · 19 June 2024

Thankyou for the kind review - I hope you and liberty are very happy in your new home and a big Thankyou for looking after ours whilst you lived there .

5/5

Google

I had a great experience with Key4Lets Ltd. The team was professional, friendly, and very efficient throughout the whole process. They communicated clearly, responded quickly to any queries, and made everything straightforward and stress-free. Their reliability and attention to detail really stood out. I would highly recommend Key4Lets Ltd to anyone looking for a smooth and trustworthy letting service!

Abujor · 2 April 2026

Agent replied · 16 April 2026

Thankyou for your kind words it’s much appreciated Regards julie

5/5

Google

Had the best experience renting from Key4Lets recently. I urgently needed a flat and they went above and beyond to deliver. The process from viewing to keys in hand was incredibly quick and easy. If I could give six stars I would. If you are looking to rent or let a property, Julie and the team will give you the best experience with zero hassle.

John · 18 May 2024

Agent replied · 19 June 2024

Thankyou for the kind review - good luck I’m your new home and life in the north east

5/5

Google

Julie is absolutely fantastic, obviously has her business morals but is so empathetic. Thank you for everything and if I ever return to the area. I'm sure you'll be one of my first contacts for availability. Thank you Julie, I'm doing great and I wish you all the best.

Frankie · 14 December 2024

Agent replied · 24 December 2024

Thankyou for the kind review so pleased your doing great Regards Julie

5/5

Google

From the very beginning, Julie, Jess and the team have been fantastic They found a property for my daughter at a time when we were struggling to find her a rental Key4lets take pride in providing a premium service for their tenants Issues are resolved quickly and communication is excellent between the tenant and the landlord Well done Julie and team

Mark · 18 May 2024

Agent replied · 19 June 2024

Thankyou for the kind words for the key4lets team it is much appreciated

5/5

Google

I am a landlord and utterly delighted with the service from Julie and Key4Lets. I have been searching for and trying out agents in the area the last two years. Until now they all came way short of my expectations and actually created problems through ineptitude plus had a terrible attitude. One agent forgot to tell me the tenant had a cat, did not read the meters properly and was so in dark ages, could not email me things over like many other do for landlords who do not live near their rental. A large chain of estate agents were a nightmare to deal with - holding onto deposit money for three months when the tenant cancelled his tenancy when they could have paid it out straight away to me but is their policy to rake in interest, taking money off rent automatically above the management % in case there were charges in the future without my authorisation and when you wanted to speak to someone was a different department for each aspect. Their inventory also dodgy stating only 2 floors for a 3 floor house! I have a flat in Bournemouth I rent out and a wonderful agent there who I have been with for many years. I thought I would never succeed in finding her match up here, but finally have and I could not be more pleased. Julie is professional, caring and fair to both sides. Detail orientated. She goes above and beyond to make things happen. I recommend her very highly indeed.

Marta · 20 June 2020

Agent replied · 19 June 2024

Thanks Marta

5/5

Google

As a landlord who has numerous properties, Julie and the team are some of the easiest managing agents I have ever dealt with. Happy to recommend and will continue to work with them when any of our properties are within their coverage area.

Will · 18 May 2024

Agent replied · 19 June 2024

Thanks for the review Will good luck 🍀 …

5/5

Google

I rented with Key 4 let’s with no issues for a long period of time. Julie and her team then made it very easy to move into a new property. Could not thank them enough. They put every effort in to make the move as swift and east as possible

Sarah · 16 April 2023

Agent replied · 19 June 2024

Thankyou for the review it’s really kind of you

5/5

Google

The team at KEY4LETS are absolutely amazing. I moved into a property over 4 year ago and never had an issue. They were quick to respond to any maintenance requests (which weren't many). We had to move out for a few month due to the roof coming off during storm Arwin. Julie actively found us a temporary property and when we moved back in the standard of the repairs were excellent. I can't recommend this company enough. They make private renting so easy and hassle free!

Leigh-ann · 18 May 2024

Agent replied · 19 June 2024

Thanks for the kind comments I wish you both well in your new property Regards julie

5/5

Google

Julie is an amazing agent! Having dealt with the agents of London for 16 yrs, Julie being my first agent, made me feel 'back home'. Although I never met Jess, she was really kind in meeting my mam for keys. Rachel was lovely on my exiting …

GeordieEastender · 16 April 2023

Agent replied · 16 April 2026

Thankyou for the kind review - I hope you and liberty are very happy in your new home and a big Thankyou for looking after ours whilst you lived there .

5/5

Google

Key4lets I could say is an amazing letting agency. Julie was very professional and prompt. Julie helped us make our home as seamless as possible. We highly recommend Julie (Key4lets) to anyone who require a smooth, hassle free and professional home move with the best properties to offer to rent.

Bluebell · 16 April 2022

Agent replied · 19 June 2024

Thanks for the review Bluebell I hope yourself Melvyn and Josh enjoy living there 😄 …

5/5

Google

We have used keys 4 let for over 7 years managing our property. The team are brilliant. They take care of everything, in a very professional manner. If you have property to rent keys 4 let are the people you want to be talking to obtain the best service.

Peter · 18 April 2025

Agent replied · 16 April 2026

Thanks Peter

5/5

Google

I have only just started using this company three months ago and the service levels and fairness of pricing is light years apart from my previous management company. Julie is totally proffesional and my tenant is now so much happier as am I; I wish I had found this company sooner. Totally brilliant.

Ryan · 16 April 2021

Agent replied · 19 June 2024

Thankyou Ryan for the review I’m glad we have been able to help your tenant

5/5

Google

Julie was fab! She made the whole stressful experience so much easier. Always staying in touch. Always helping with any hiccup along the way. Her friendly attitude and eagerness to make sure you got the house you fell in love with, is what makes her stand out above the rest. Thank you Julie.PositiveProfessionalism

Gingee · 27 August 2020

Agent replied · 19 June 2024

Thanks Sarah

5/5

Google

From the first phone call Key4Lets have been amazing! They listen to what we need. Gave us recommendations and really kept us informed the whole way through! Its our first time private renting and they made the journey feel seamless! Jess in the office deserves a particular shoutout! An absolute super hero!

Jordan · 16 August 2024

Agent replied · 26 August 2024

Thankyou for your kind review I’ll pass your comments over to Jess

5/5

Google

Been with Key4Lets since 2013. Absolutely brilliant agents, Julie makes you feel at ease, keeps you informed every step of the way, keeps up to date with legislation eg. Boiler services, alarm checks etc.. i wouldnt hesitate to use key4lets again should i ever need them. Thanks again Julie i wish you all the sucess in the future

Nicola · 13 April 2024

Agent replied · 18 May 2025

Thanks so much for the kind review it’s much appreciated

5/5

Google

Julie was fantastic from the first time I spoke to her, our move was smooth and she did everything she could to make it stress free. The house we moved into is immaculate and we can't wait to enjoy it in the future.

Katie · 20 June 2020

Agent replied · 19 June 2024

Thanks Katie

5/5

Google

Been with Key4Lets since 2013. Absolutely brilliant agents, Julie makes you feel at ease, keeps you informed every step of the way, keeps up to date with legislation eg. Boiler services, alarm checks etc.. i wouldnt hesitate to use key4lets again should i ever need them. Thanks again Julie i wish you all the sucess in the future

Nicola · 21 March 2024

Agent replied · 19 June 2024

Thanks so much for the kind review it’s much appreciated

5/5

Google

Julie was great, she was easy to contact if had any issues and they were resolved in a timely manner. Keys4Lets service made the stress of moving that bit easier. 100% Recommend

Joanna · 16 April 2021

Agent replied · 19 June 2024

Thanks for the feedback Joanne

5/5

Google

I am a tenant and I couldn’t be more amazed with the fantastic service from this company! I applied to rent a property and by less than 7 days I have been approved for it! There’s nothing I love more than fast and efficient service and this is everything I could want from a company! Julie has especially been INCREDIBLE always there to answer any of my (MANY) questions I have and having so much patience with having to walk me through everything! I honestly cannot wait to continue to experience this amazing company for many more years to come. Keep up the good work!!

Beth · 20 June 2020

Agent replied · 19 June 2024

Thanks Beth

5/5

Google

Recently rented a property from this company for 6 months. Great Landlord and very accommodating, would definitely recommend.

Rhonda · 12 March 2025

Agent replied · 13 April 2025

Thanks Rhonda good luck in your new home 😊 …

5/5

Google

Great company! Julie is very knowledgeable and knows the local rental market like the back of her hand. Highly recommend.

Grant · 16 April 2021

Agent replied · 19 June 2024

Thanks Grant for the support - wouldn’t go past you for Property sales in the North East

5/5

Google

Well what can I say about Julie ❤️.. Let's start with the fact that I have had a few letting agents but none of them have took the time to actually get to know myself and my family like Julie has. She made the whole process from start to …

Katharine · 16 April 2023

Agent replied · 19 June 2024

Thankyou Katherine - I’m Sad to be losing you as a tenant and wish you luck in the future it’s been a pleasure working with you and your family 😊 …

5/5

Google

I’ve been renting through Key4lets for around 2 and a half years now. Their service is amazing. Fast repairs done and really friendly and informative staff. I would definitely rent through Key4lets again.

Sarah · 18 May 2024

Agent replied · 19 June 2024

Thankyou Sarah good luck in your new home regards key4lets

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Read Key4Lets LTD's Google reviews

Questions about Key4Lets LTD

How many reviews does Key4Lets LTD have?

Key4Lets LTD's Sunderland office has 34 reviews across 1 platform: 34 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Key4Lets LTD's rating?

Key4Lets LTD is rated 4.9 out of 5 across all 34 reviews, and 4.9 out of 5 on Google from 34 reviews, checked 9 October 2026.

Where is Key4Lets LTD's Sunderland office?

Key4Lets LTD, 11 Defender Court, Enterprise Park, Sunderland, Sunderland SR5 3PE.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.