Trusted Agent profile
★★★★★
639 reviews across 2 platforms
11b Sea Road, Fulwell, Sunderland SR6 9BP
Hunters's Sunderland office at 11b Sea Road is rated 2.7 out of 5 across 639 reviews on two platforms, including 101 Google reviews rated 4.6. The 538 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
5/5
GoogleWhat can I say about these wonderful ladies especially Joanne ( branch manager) I've been kept updated all through my sale from each and everyone of the girls,,, no questions were ever ignored just answered in the most professional way,,, I would definitely recommend this estate agents to family and friends,,, Well done 👍 …
Hi Josephine, Thanks for the lovely review, re really appreciate it! We wish you all the best for the future! From all the team at Hunters Sunderland!
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
GoogleIt is a really critical and strategic decision when selecting an agent to deal with the sale of your home. Hunters immediately proved to be a very satisfying and wise choice. They have been prompt, professional, courteous and honest at every juncture and I/we highly recommend them, without reservation. Communication really is the key to many a factor that ultimately leads to success. Hunters were/are a superb example of such an expectation and primary principal hence this justified review. Everyone we spoke to excelled in the above criterion but a special thanks to Sara Hardy who personally managed our sale. She was exceptional.
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
5/5
GoogleFrom the moment I first telephoned Hunters, Hope the valuer around at the , until I accepted the offer on the property they have been responsive and reliable. they have been amazing throughout and I can’t recommend them highly enough. They are friendly, and realistic and nothing seems too much for them. I consulted five other estate agents And really wish they had been my first call As I would’ve saved so much time and stress.
Hi Iain, thank you so much for that lovely review. We were happy we could help. All the best for the future from all the team at Hunters Sunderland!
5/5
GoogleAbsolutely brilliant. Excellent friendly team who worked well together to make us feel well looked after from start to finish. Phone was always answered and all issues sorted quickly and professionally. The house sold quickly helped by the fantastic photography. Pricing was clear and very fair. Initially we considered going a very well known estate agent in the Fulwell area but we were upset at the negative and blasé comments given by their representative. We are so glad we went with Hunters. Highly recommended
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
GoogleFantastic team helping sell our property at sea road branch. Nothing was a problem. Helped push the sale when needed. Not pushy with anything from start to finish. 360 camera was a nice touch! Thanks Joanne, Robyn, Jo and Sarah!
Hi Chris. Thank you for the lovely review. We’re always happy to help. We look forward to seeing you again! All the best from the team at Hunters Sunderland!
5/5
GoogleIf I could leave 6 out of 5 stars I would. Highly recommended and the only estate agent I will use in the future. Fantastic service from start to finish. The photos and virtual viewing video were carried out and the property swiftly put on the market presented very well. Communication between myself and the office was fantastic, a well set up team in Hunters Fulwell. An offer was accepted within 48 hours. Thank you to the Hunters Fulwell Team.
Hi Haz, thank you for the kind words. We’re always striving to present our clients properties in the best possible way for maximum exposure and interest. So glad you were happy with our service. All the best, from all the team at Hunters Sunderland!
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
5/5
GoogleI requested Hunter’s to sell my house back in February 2024 and needless to say from start to finish they did an amazing job, completely in August 2024 The pictures were very professionally set out My viewings were allocated at a extremely fast pace Quick responses to emails and phone calls And their communication within the sales process was outstanding they went above and beyond to support me and my buyers I would recommend Robyn, Jo and Joanne at Hunters to anyone buying or selling. I will be using them again for my next home 100% Thank you again ladies for an amazing service! Kind regards Jade Calvert
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Sunderland office has 639 reviews across two platforms: 101 on Google, 538 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.7 out of 5 across all 639 reviews, and 4.6 out of 5 on Google from 101 reviews, checked 9 October 2026.
Hunters, 11b Sea Road, Fulwell, Sunderland SR6 9BP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.