Trusted Agent profile
★★★★★
45 reviews across 2 platforms
16 Belle Vue Crescent, Sunderland SR2 7SH
bedebrooke's Sunderland office at 16 Belle Vue Crescent is rated 3.4 out of 5 across 45 reviews on two platforms, including 30 Google reviews rated 3.0. Checked 9 October 2026.
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
5/5
GoogleGreat service provided by Phil. Allowed us to view the property multiple times even out of office hours and genuinely wanted what was best for us. Made the entire process especially the moving week really stress free and was really responsive to messages. In the unlikely event we sell up we will definitely be using Bedebrook.
Thank you, enjoy your new home guys 😊 …
1/5
GoogleHi, I only just got the courage to share my experience with Bedebrooke now. As a student of Sunderland University living in a property managed by Bedebrooke. Kevin and his son Phil, run the whole business which made it impossible for me to raise concerns about his strange behaviour. Kevin used to let himself into the property where us 4 young girls lived, without letting us all know. Sometimes I would wake up in my bed wear and he would be walking around the property like he owed it. He was incredibly unprofessional and a bully. For months we lived with mice in the property and not enough was being done about it. He put in a couple traps here and there but months passed by and the mice issue was getting worse, then one of the girls realised he hadn’t even set the traps properly. We told him and his response was extremely aggressive. After 3 months of living with the mice issue, I left as I couldn’t cope anymore. He called me up constantly and swore at me down the phone screaming at me saying in 2 months time he will make me pay my final terms rent whether I’m there or not. Sure enough when my rent money ran out (2 months after I left) he tried to file a CCJ against me even after I gave him enough time to replace me. I finally sought help from the free Law department at the uni and they cautioned him with illegal practices as only the landlord is allowed to file a CCJ. He hid everything from the landlord and I think people shouldn’t praise him so much without looking deeper into the way he runs things. If I could go back I would have avoided his agency. His strange behaviour and threatening emails and letters almost threw me into depression. Please don’t ignore this review. I have probably seen and experienced Bedebrooke and it’s 2 employees first hand more than anyone else who has left a review. He was also renting one of the rooms out cash in hand with no contract, so ripping his client off. I am expecting an insensitive and childish response to this review from the agency which will help prove my point of how awful they are to their landlords tenants. Also 2 of the people who have left a 5star review here on google are Kevin and Phil themselves. I hope this helps.
Legal letter will be sent to reclaim the debt moving forward. Enjoy you evening and false accusations
1/5
GoogleReally poor company. Received a text letting me know they were just waiting on a key from the landlord for the apartment I was interested in viewing. I messaged the next day asking if it the property was available yet? They ignored my text for 5 days then replied saying they will have the key tomorrow for a viewing. I said ok let me know what time. They didn’t reply all day. It got to 3 o’clock the next day and still no reply. I text them and they ignored it. I call and no answer. Then receive a message asking me to state my enquiry. Such a strange company.
1/5
TrustpilotUnprofessional agency
Hi, I only just got the courage to share my experience with Bedebrooke now. As a student of Sunderland University living in a property managed by Bedebrooke. Kevin and his son Phil, run the whole business which made it impossible for me to raise concerns about his strange behaviour. Kevin used to let himself into the property where us 4 young girls lived, without letting us all know. Sometimes I would wake up in my bed wear and he would be walking around the property like he owed it. He was incredibly unprofessional and a bully. For months we lived with mice in the property and not enough was being done about it. He put in a couple traps but months later when we noticed the mice issue was getting worse one of the girls realised he hadn’t even set the traps properly. We told him and his response was extremely aggressive. After 3 months of living with the mice issue, I left as I couldn’t cope anymore. He called me up constantly and swore at me down the phone screaming at me saying in 2 months time he will make me pay my final terms rent whether I’m there or not. Sure enough when my rent money ran out (2 months after I left) he tried to file a CCJ against me even after I gave him enough time to replace me. I finally sought help from the free Law department at the uni and they cautioned him with illegal practices as only the landlord is allowed to file a CCJ. He hid everything from the landlord and I think people shouldn’t praise him so much without looking deeper into the way he runs things. If I could go back I would have avoided his agency. His strange behaviour and threatening emails and letters almost threw me into depression. Please don’t ignore this review. I have probably seen and experienced Bedebrooke and it’s 2 employees first hand more than anyone else who has left a review. I hope this helps.
Couldn’t be further from the truth. A tenancy is a legally binding document and there was no break clause allowing you to exit the agreement early. You actually came to the office with your full family stating that we wouldn’t let you off with £1250 termly rent because your ethnic origin (we have this on recording), we find it disgusting when someone would play the race card to further their own agenda. Permanent guests are not allowed in a house of multiple occupancy also and your boyfriend stayed in your room against the tenancy agreement requirements. The only reason you did it receive a CCJ was down to clerical error and the debt being logged in the agency name and not the landlord. You had 24 hours notice for viewings as required by law. We were not cautioned at all, and will be seeking legal advice on the slanderous comments made above. There is nothing brave about your factually incorrect review. My only regret is you didn’t have to pay the money you legally owed. Terrible tenant would advise anyone not to deal with this person or their family.
5/5
TrustpilotGreat team that go the extra mile
Great team that go the extra mile, fantastic customer service. Excellent value for money, I highly recommend Bedebrooke as they deliver a professional service. Selling or buying a house is probably one of the most stressful things to face you in life yet Phil and the team were always there for help and advice giving you peace of mind.
1/5
GoogleReally poor company. Received a text letting me know they were just waiting on a key from the landlord for the apartment I was interested in viewing. I messaged the next day asking if it the property was available yet? They ignored my text for 5 days then replied saying they will have the key tomorrow for a viewing. I said ok let me know what time. They didn’t reply all day. It got to 3 o’clock the next day and still no reply. I text them and they ignored it. I call and no answer. Then receive a message asking me to state my enquiry. Such a strange company.
1/5
GoogleUnfortunately this agency was very unreliable in providing me an accommodation. Phil picked up my phone calls up on to when to sign a contract and move in and he started ignoring my calls. Several texts and calls but at first he would respond now not anymore. Leaving me to last minute look for an alternative.
Good evening, unfortunately the document is still out for signature with the landlord and has not signed it off at current. I’ll make sure that it’s cancelled off the list and someone touches base Tuesday. Many thanks
1/5
GoogleIn my honest and truthful opinion, I had a negative experience with Bedebrooke - without naming names. I found there to be an undercurrent of rudeness within their communications, and if someone asked me if I would personally recommend them, I'd decline to do so.
5/5
GoogleWe sold our house with Bedebrook after it being up for ages with another local estate agent, who were rubbish. They got us the asking price and the whole experience (despite a few unforseen …
Thank you for your kind words, we hope you’re all doing well ☺️
1/5
GoogleI left the apartment informed the person who gave me the house and up till now they still send me bills even when I have left the property. Call severally and email no feedback, you guys are disturbing my mental health
5/5
TrustpilotBedebrooke- professional friendly
Bedebrooke- responsible and professional always polite,efficient and knowledgeable,giving honest expectations. Communication has been very good, their team are friendly and give a professional service.I find their courteous manner,work rate and great fixed price a great reason to use them in the future.
Thank you, we look forward to working with you again in the future. Always here to help.
1/5
TrustpilotAs a landlord with firsthand experience…
As a landlord with firsthand experience dealing with Bedebrooke, I am deeply disappointed and frustrated by the substandard service I received. I feel compelled to share the issues I faced, which have led me to strongly advise fellow landlords to think twice before engaging with this letting agency.
5/5
GoogleBede Brooke has provided me a professional and reliable service now on a number of occasions and would recommend to anyone. Very responsive, providing exceptional value for money.
Thank you for your kind words
5/5
TrustpilotSold two properties with BedeBrooke
Sold two properties with BedeBrooke, overall good level of customer service, with good communications throughout. Always happy to discuss concerns and answer questions. Professional and friendly placing customer needs as their number one priority. Thank you.
Thank you, hope you’re happy in your new home Kev!
1/5
TrustpilotInformal and unprofessional - when they bothered to reply
We put in an offer for a property sold by Bedebrooke and received an email from Philip, the director, very shortly afterwards that read:
1/5
GoogleReally poor service no response to queries, delays very disappointed.
5/5
TrustpilotPhil & Kevin at BedeBrooke are always…
Phil & Kevin at BedeBrooke are always there at the end of the phone if you need any assistance be the letting or sales.
Thank you Brian, appreciate the kind words.
5/5
GooglePhilip, was a great estate agent highly recommended around the Seaham area.PositiveValue
Thank you, hope you’re both settled into your new home.😊 …
5/5
TrustpilotExcellent customer service
Excellent customer service, professional, friendly and informative. Highly recommend, Phil in particular left a great lasting impression.5*
Thank you
5/5
TrustpilotCouldn’t fault phil and his dad…
Couldn’t fault phil and his dad absolutely first class service sold my house within a week
Thank you, hope you’re happy in your new home!
5/5
TrustpilotSaved me a fortune with their £750…
Saved me a fortune with their £750 sales fee! Fab service too!
Thank you!
5/5
TrustpilotPhil and Kevin are great and easy to…
Phil and Kevin are great and easy to deal with
Thank you
5/5
GoogleReally lovely people giving a great and friendly service be it helping you sell your home or helping you leasing a home. I would highly recommend them
5/5
GooglePhillip from BedeBrooke has been very helpful with dealing with my issues - as a homeowner next door to the property he has held great communication which I hope continues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
bedebrooke's Sunderland office has 45 reviews across two platforms: 30 on Google, 15 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
bedebrooke is rated 3.4 out of 5 across all 45 reviews, and 3.0 out of 5 on Google from 30 reviews, checked 9 October 2026.
bedebrooke, 16 Belle Vue Crescent, Sunderland SR2 7SH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.