Every review we hold for the Stroud office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotYou better not use this service
If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat
Roger · 3 July 2023
Agent replied · 30 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleExcellent service and local knowledge from all the team. Special thanks to Naomi with her fantastic people skills - went a long way to ensuring all went well.
Newman · 17 April 2019
Agent replied · 9 November 2024
Thank you for leaving us a review. Customer service is very important to us and we are delighted to read such positive feedback about Naomi and the team. Thank you again!
★★★★★ 5/5
TrustpilotThe most helpful person I’ve met
Taylor went over and beyond to help smooth out the deposit return. Restored my faith in human nature
Martyn · 25 July 2024
★★★★★ 5/5
TrustpilotMatilda has been great
Matilda has been great, very helpful and prompt! We're always comfortable knowing that there is help if we need with our rental.
Paul · 14 May 2024
★★★★★ 5/5
TrustpilotLucy Desborough has been great to us…
Lucy Desborough has been great to us over the last 2 years. We moved here from the Netherlands and appreciate the proactive management.
Tvdh · 24 April 2024
★★★★★ 5/5
TrustpilotMegan Sillett made our experience amazing
Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!
Tracy · 8 November 2022
★★★★★ 5/5
TrustpilotGreat support and reliable staff.
We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.
Yoko · 13 December 2022
★★★★★ 5/5
TrustpilotThank you April!
April has been an absolutely incredible managing agent and has been extremely helpful in dealing with any issues that have needed attention throughout our tenancy! She has been quick in her responses and has always been there to help. Thank you April for everything!
Marilena · 27 September 2022
★★★★★ 5/5
TrustpilotI am completely satisfied with the…
I am completely satisfied with the smooth process of changing tenants, check-out and check-in provided by Hamptons. Thanks to Sandra McCrae and the Team for everything.
Mr · 20 February 2024
★★★★★ 1/5
TrustpilotWest Hampstead branch
West Hampstead branchThis branch seemingly work on behalf of faceless companies (Countrywide) that seem capable of taking your property without the legal right to do so.(court or bailiff judgements or any paperwork legally allowing them to do so or even contacting the owner of the property) and seems to use very questionable methods and tactics in order to remove your tenents,gain unlawful entry to your property including a hand written sign in your window,therefore breaking and entering seemingly without the correct or in fact any legal court paperwork in order to allow them to do so.They put pressure on you to sell and don't provide you with any legal court judgement at all to explain their actions. They then seemingly dispose and destroy your property and make you homeless without any explanation. Even if you are paying your mortgage monthly in full. This is a disgusting and unethical way to do business and they seem to do the dirty work of other equally unethical companies and could not care about anyone but themselves and give you no explanations for their actions. Unacceptable behaviour and shocking treatment.
Lee · 5 October 2023
★★★★★ 2/5
TrustpilotPoor service & communication were poor…
Poor service & communication from start to finish but the main issues were the under valuation that was based on a visit 12/18 months previously. My request to increase the price was described by the estate agent as "unrealistic" yet it turned out to be accurate. To the end of sale - the buyer was in the house before I even new completion had taken place. The only reason I give this 2 stars is because of a staff member Sara, who was professional and sensitive to our divorce sale but sadly I had very little dealings with her. I never did get an explanation as to why my ex had been contacted by Hamptons and not myself, surley it is simple courtesy? but this was the case all along regardless of my reminders. A complaint through the relevant channels just got bounced back to the branch with no resolve.
K · 3 October 2023
★★★★★ 5/5
TrustpilotWe completed our sale via the Stratford…
We completed our sale via the Stratford team last year. A lengthy process during which the team were always helpful and professional. During a complicated and protracted completion Jacob worked tirelessly and with great attention to ensure we all stayed on side and get the sale over the line. I would not hesitate in recommending them if you want a complete service that best ensures you get the best result
FatBoyW · 2 March 2021
Agent replied · 30 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
★★★★★ 1/5
TrustpilotDon’t trust this company anymore
I have a very terrible experience with this company in St .Albans ! I was cheated by the salesman Sujad Hussain which told me to add the property buying offer is just for his favour or owner , not me ! Actually he didn’t fully notify me what the seller’s reply for my offer negotiations so , at the meantime,the other buyers keep on viewing the property even the seller get my offer ! ( this offer was told by this salesman said which seller request this amount) After my offer failure , this salesman told me that there was buyer offer higher to the sellers and actually the seller told him that the offer he told me to put was ONLY JUST MINIMUM REQUIREMENT for his consideration before he make the decision …OMG …my offer to seller is just for fun…if he told me before the whole story , I will sure change this offer ..I couldn’t imagine a salesman quality like this company…..
Simple · 1 October 2023
★★★★★ 5/5
TrustpilotHamptons are the best
We have enjoyed very strong customer relations with Hamptons management team. Rebecca Hitchman and her colleagues have provided us with with excellent management and support and given us the confidence to just "leave it to them"!Many Thanks Enjoy your new role Rebecca
Sally · 29 November 2022
★★★★★ 5/5
TrustpilotGreat management with Shardai
I have been renting through Hamptons for 6 months now and Shardai my Property Manager has always been super helpful. As a landlord and tenant myself I know how vital it is to be on the ball and Shardai is just that.
Jayne · 26 November 2022
★★★★★ 5/5
TrustpilotNick is easy to work with
Nick is easy to work with, always professional and understanding while waiting for PCC approval with any work needed to the property.
Cheri · 1 May 2024
★★★★★ 5/5
TrustpilotGiving Harleigh Doherty in rentals an easy 5*…
Giving Harleigh Doherty an easy 5* review!Our rental had been very problematic and frustrating and when Harleigh took over the day to day management she used her plentiful supply of common sense as wellas backbone to deal with our tenant and make our lives much more peaceful. Harleigh’s speed of response is very impressive, she is extremely competent and at the same time a delight.
Gillian · 30 July 2024
★★★★★ 2/5
TrustpilotImpossible to reach
I am renting a place, and my landlord asked me to move out a week earlier than the contract was supposed to end. I have paid the rent for that period already, but agreed to this, given they would refund me. This was over 3.5 MONTHS AGO, and they still seem to have not made any changes to the contract. I reported this to Hamptons 21 days ago, following their email asking if I would like to extend my tenancy... (I assumed they knew about the changed dates, but looks like the landlord didn't inform them about anything). I have sent multiple emails to Hamptons, but haven't got any response from them. I really don't know what to do and if I will even get my money back... Really hoping someone from Hamptons sees this and gets back to me. :(
Dav · 23 September 2023
★★★★★ 5/5
TrustpilotHamptons Reigate brilliant!
Hamptons Reigate have been brilliant. kept good communication and always happy to help.Donna was the lady dealing with us and she was so friendly.Would certainly recommend!
Kelly · 22 October 2019
Agent replied · 30 October 2024
Thank you for leaving us a review. It is fantastic to receive such wonderful feedback about the Reigate team and in particular Donna. We look forward to sharing your review, thank you again.
★★★★★ 5/5
TrustpilotI have been renting with Hamptons for…4 yrs
I have been renting with Hamptons for over 4 yrs. In that time, I have dealt with Lucy the Property Manager many times. She is efficient and deals with any maintenance issues promptly and effectively. Great to be in such capable hands!
Melissa · 15 November 2022
★★★★★ 5/5
TrustpilotExcellent service!
Have moved into my new property in 2018. There were a few issues occured since then, but all of them have been fixed very quickly, my property manager Judy from Hamptons Berkshire managed all inquires very quick and well. Thank you for the great service, Judy!
Oleg · 29 May 2022
★★★★★ 5/5
TrustpilotProperty Manager
I confirm that Tia Manger (Senior Property Manager) was the property manager for my property rental in Westcott from 2018 until I sold it in April 2024. I further confirm that Tia performed her duties in professional manner which I found invaluable. I would have no hesitation in employing Tia again should the circumstances arise. In the meantime I wish Tia every success in her future endeavors.Best regards,Gareth Norman
Gareth · 14 May 2024
★★★★★ 5/5
TrustpilotGreat service and communication from…
Great service and communication from Saima Hasib all throughout. Truly appreciate the smooth and efficient management
Rania · 18 February 2026
★★★★★ 5/5
TrustpilotLucy Desborough at Hamptons is our…
Lucy Desborough at Hamptons is our managing agent and is a can do lady, whatever needs doing will be done almost immediately with minimum of fuss. Her efficiency is amazing as is her knowledge of properties.We also always have wonderful results with Holly Erarslan in lettings who really goes the extra mile, also with Elizabeth Kenefick end of Tenancy Team Manager. What a team, couldn’t manage without them.
Linda · 23 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.