Frowens Estate Agents reviews

★★★★★ 1/5

Google

My personal experience with these guys was diabolical. Can't belive I stuck it out for 3 and a half years Never missed a month's rent Whilst living in one of there property's the boiler leaked. The landlady Jenny Edmunds arranged for somebody to fix whilst I was on holiday abroad. A pipe burst after the so called repair was carried out, flooded my flat and the flat downstairs. The police had to kick in my door to turn the water off + the lady downstairs had to move out afterwards. No offer of compensation for damage from the repair man's insurance. The after care was none existent, the whole block of flats stank as the carpet was stagnent after sitting in water for a week. Jenny had the cheek to say it was because I hadn't looked after it properly. Was told it was a little damp in the corner and would dry out. Had to sleep in the flat for 2 nights before i eventually had her remove it under duress. Landlady was more concerned with getting a new kitchen, even told me the rent was going up Jenny came around and tipped water on the kitchen side and asked me to let it soak in for a few days before the insurance assesors turned up to make it look worse. After the kitchen was fitted the workers expected me to tidy up after them (this was almost expected after all previous experiences including when I moved inthe oven was smoking as it was caked in soot + carpet trimmings left not just inside the flat but all the way down the communal stairs to the font door) I complained and was served with a no fault possesion order (eviction notice) They even tried to keep over half my deposit with light altered photos of the flat after I left, I was told that I had left it "disgusting" Luckily the ajuducaters saw through all of it and I recieved 90% of it back (there was no way I was cleaning that oven again + it was 20x worse when I moved in) Then the worse part...... Severn trent confirmed that my £1300 water bill was a deluge of water. I gave the bill to frowens to pass to my landlady. She had previously attempted to claim that that it was my responsibility because the boiler was trickling down the the outside wall when I had a shower and as I hadn't reported it straight away, I'd explained that severn trent had confirmed this it was a deluge........ They havnt paid it + It's affected my credit rating. I won't go into the threatening behaviour I recieved when trying to reason with them as its exhausting. This is the 1st step towards getting my water bill settled. If I could sum the estate agents and Jenny Edmunds up in one word it would be AVOID

Lee · 14 March 2025

★★★★★ 5/5

Google

Alison was very friendly and helpful during my tenancy and arranging moving in and out. Great communication. Reliable and professional experience all round. Thank you.

Fintan · 12 November 2025

★★★★★ 1/5

Google

I am disgusted how Mr Markham was treated by Frowens and his landlady. The least she could do is pay the water bill (which was quite obviously not Mr Markhams bill) and give him his deposit back. To all future prospective tenants beware and avoid at all costs.

Janice · 14 December 2024

★★★★★ 1/5

Google

1. Alison either doesn’t know her head from her elbow, or is a pathological liar and only tells the truth when she makes a mistake. During the viewing, she told me she manages the property and is the landlord at the same time. Later, she turned and said she in fact isn’t the landlord but manages the property. 2. She’s useless, I reached out to her as couldn’t work out the heating and she was unable to advise, so I ended up having no heating on a cold winter night. 3. She nearly never answers the out of hours phone. 4. She never replies to emails. 5. Whenever I pop into the office, she makes me feel like I’m bothering her. On one occasion I came in and she yelled at me saying that she’s on her lunch break. At 3pm! And today I came in and she was on the phone, told me that she couldn’t speak to me as she was having a private conversation on the phone.

Boguslawa · 13 January 2025

★★★★★ 1/5

Google

Go to veiw a static caravan offer price then told someone else is interested so you for to up the price done it to a few people now so be aware of them don't be fooled by his lies I didn't believe his lies so never brought from them

Karen · 13 October 2025

★★★★★ 2/5

Google

The overall experience is a mixed bag, with some notable areas for improvement. One key issue is the lack of effective communication, which has resulted in tenants not being adequately informed about crucial matters. Friendliness among the staff seems to be hit or miss, as the communication style varies greatly. While some interactions are pleasant and accompanied by courteous emails, others can be quite the opposite, bordering on rudeness. This inconsistency is a concern. It's evident that there's a need for staff training in conflict resolution, especially when tenants express dissatisfaction with the services they receive. Handling such situations with professionalism and empathy should be a priority, and the staff should avoid adopting a confrontational or discourteous tone in their emails or phone conversations. Striving for a more professional approach would greatly enhance the overall experience for tenants.

Jason · 13 April 2024

★★★★★ 4/5

Google

Frowens are a local independent Estate Agent who give excellent personal and very knowlegeable service. We cannot fault Alvin and his team during our search for a local, unique property that represented good value for money.

Mike · 14 April 2021

★★★★★ 5/5

Google

We have nothing but praise for Alvin and Alison. The sale was quickly organised, excellent pictures were taken and brochure of property was very professionally produced. A very quick sale was completed using good advice and excellent customer service. A very professional , trustworthy company. Thank you both.👌

Jan · 17 June 2024

★★★★★ 5/5

Google

I am very pleased to award Frowens Estate Agents 5 stars for the excellent professional and friendly service they provided during the recent sale of a property. With the expert advice and guidance from Alvin the process ran very smoothly from valuation until completion. He explained fully every part of the procedure, contacted me regularly with updates, recommended solicitors, who were also very efficient, and arranged for me to have a meeting with them in his office. I have no hesitation in recommending Frowens to anyone requiring the services of an Estate agent.

Glenys · 20 May 2018

★★★★★ 5/5

Google

Would recommend Frowens as they Sold my property in 17days and very helpful staff.

C · 18 May 2024

★★★★★ 5/5

Google

Fantastic service great staff

Martyn · 16 August 2024

★★★★★ 4/5

Google

Very reliable and friendly estate agency.

Jonathan · 15 March 2024

★★★★★ 5/5

Google

I've used Frowens for my lettings for years. Very helpful and willing to please. They go the extra mile. I've not needed to go anywhere else.

Jenny · 16 April 2018

★★★★★ 5/5

Google

Really friendly estate agent. The staff are really professional but also friendly.

Steve · 16 April 2018

★★★★★ 5/5

Google

Very professional and friendly local service.

Alun · 15 April 2018

★★★★★ 1/5

Google

Rating only, no written review.

Joe · 14 April 2022