2-move Estate Agent Strood reviews from tenants

★★★★★ 5/5

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A NEW BOIlER

Had issues with the boiler in the apartment I rented , No hot water and heating told my landlord about the issue but she ignored me . Was in the cold apartment with my new born . It was a bitter experience. Luckily for me Allison Salter stepped in and file a report on my behalf to the landlord and she requested my landlord to send in a plumber. Within 2 days got a new boiler. Now the hot water is back and I can now heat up my flat. All thanks to Allison for coming to my aid.

EL · 27 April 2018

★★★★★ 5/5

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Perfect servies

When it came into moving into our first property i couldn't think of a better estate agents then 2-move. Our estate agent Alex was perfect, having the right knowledge and friendly attitude to make myself and my partner feel very welcome. Alex was extremely professional having answers to call of our questions and having the right figure to hand and being more then helpful offering to drop our inventory off after his work hours on his way home. The property managers that worked in association with 2-move were exceptional. Chloe Bromley who was our pre tenancy property manager was always available to help out and chase up references etc to make the move go quicker. I take my hat off to these guys because without them we would not have been able t move into our property as quickly as we did! A superb service! Would highly recommend.

Daniel · 20 February 2016

★★★★★ 5/5

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Helpful and professional service from Lisa Allen- Hendry

Lisa showed me round a property that was in a perfect location for my rental requirements. My initial appt was booked immediately and Lisa was available and approachable enough to answer all my questions about the property. As this process was rather stressful for me due to timescales, Lisa kept me fully updated on my application and remained patient and calm with my concerns and queries answered in a full and friendly manor. She is an excellent representative for 2 move and I would highly recommend Lisa and 2 move to others.

Claire · 28 August 2015

★★★★★ 5/5

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Helpful and Informative

Moved into a new build property in Wouldham as a tenant in June, dealt with Milli who was very pleasant and helpful. If she didn't know the answers to some questions immediately, she would always ring me back or e-mail me with the answers soon after. Overall very happy with the service provided, would not hesitate to recommend to people. Thank you Milli!

Laurence · 19 July 2017

★★★★★ 5/5

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Proffesional Service

We would very much like to thank Alexandros for his proffesional approach on finding a Tennant for us. He kept us well informed and was always prompt on returning calls. His smart appearance and politeness makes him stand out. We have used other Agents in the past for purchasing properties and lettings and we have never had such service in the past. Many thanks

Amanda · 7 October 2015

★★★★★ 5/5

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Very good agent

Alex our letting agent inside 2-Move was amazing, speaking with us in a very calm and simple way explaining every detail of the process! In my opinion this is an agent and an agency that I will definitely recommend to everyone who wants to let!!!! Best wishes to Alex and 2-move.

Telmo · 18 September 2015

★★★★★ 5/5

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Excellent customer service

Alison has been very helpful in resolving any problems quickly and efficiently. We appreciate your help and know that we can rely on you to assist in a professional and friendly manner.

KS · 17 April 2018

★★★★★ 3/5

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Speedy enough but need to stop making promises

Alex and other staff at 2Move have been more than helpful in our moving process, from viewing to moving in within 3 weeks. However, the biggest pit fall is that they consistently say that they will do something and then they don't. The amount of times I head "I'll call you back" or "I'll bet him to call you back" and I didn't hear anything until the 5th or 6th time that I'd called and that to me is not acceptable. Also on picking up our keys Alex had arranged to meet me at the Strood office at 5:30. I turn up at 5:30 to find that he is "out on appointments" and I have to go through sales agents who can't answer my questions about the property - although this is not their fault. Also found faults in the property that were never mentioned to us when we were being shown the property or discussing it with the agent. If we had been aware we may not have continued with our approach of the property. Not a great experience but hoping for some improvement as the tenancy continues.

Samuel · 18 September 2015

★★★★★ 5/5

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Fab

Milli was so helpful, making sure everything was done on time which meant her working out of hours! We would definitely recommend 2 move

Georgia · 28 July 2017

★★★★★ 4/5

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Very good service

Service was very good, extremely helpful even when we had to move things on quicker than expected.

Tunde · 27 January 2016