Every review we hold for the Strathaven office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAVOID! AVOID! AVOID!
Awful experience with Residence. Property was on the market for two separate stints totalling best part of a year - only 3 or 4 viewings. When informed I was considering a different letting agent, they gave me two options (1) give them a third try with a lower asking price or (2) pay them a withdrawal fee. Either option was very bad.
I hoped they would be pragmatic and agree to go our separate ways with no fees… but, instead, their owner called me and doubled down on the withdrawal fee. They then refused to remove my ads from Rightmove, Zoopla, etc until the withdrawal fee was paid, preventing me from using a different agent - EXTORTION.
AVOID!!!
Donald · 28 December 2024
Agent replied · 26 December 2024
Mr Fisher,
Our office has had no dealings with you and will be reporting this as malicious spam.
★★★★★ 5/5
GoogleRecently sold my our property and purchased a new one through Residence. Throughout the whole process Rhona and her team kept us informed of updates and worked diligently to advertise and sell our old home. We were kept informed regularly by the team and their down to earth, friendly and helpful manner made the whole process easier on us. We encountered a few unexpected challenges throughout the way at no fault to Residence and they were always available and on hand for helpful advice and support. Highly recommend and a fantastic addition to our local community in Strathaven.
Colin · 28 March 2024
Agent replied · 24 August 2024
Good afternoon Colin,
Thank you for your kind review. We are delighted that your home sold as quickly as it did and for such a healthy price. We can't wait to see what you do with your new home... Rhona and the team look forward to helping you in the future.
★★★★★ 5/5
GoogleUsed Residence Estate Agents in Strathaven to sell my late mother’s house. Approached other companies initially, who showed no interest, blaming COVID-19, for the 5week wait to market the property. Excellent result, as we discovered Residence! The property was surveyed the following day and duly marketed. Rhona carried out viewings on my behalf, as I suffer ill health. The team at Residence surpassed my expectations, totally professional, keeping me updated at all times. I can’t recommend this company more highly! Thanks Rhona, Judith & Lynn, for your exceptional service. Stuart Donald.
Stuart · 26 March 2022
Agent replied · 31 May 2023
Thank you for your kind comments and 5 star review Mr Donald. Much appreciated
★★★★★ 5/5
Trustpilot5 Stars to Residence Hamilton
We recently sold our home really quickly with Residence. We only wanted to use Residence and the team at Hamilton as know they had a great social media presence along with a great database for the local area. Kellie, Jamie and the wider team were fast, reliable, supportive and really reassuring. We would highly recommend and a big heart felt thank you from us both! 😁
Laurence · 20 February 2026
★★★★★ 1/5
GoogleI was really disappointed with this estate agent. I went in and asked if it was possible to be notified if/when anything that met our criteria came up. The lady said this wouldn't be a problem, she took all my details, asked what we were looking for and that was that. I left and never heard a thing. No emails! No texts! No phone calls! Nothing! I checked as often as i could and noticed there had been new property put up, and when I phoned, I was informed they were gone. This is an amazing service for sellers but not so much for buyers.
Linda · 2 June 2024
Agent replied · 24 August 2024
Good morning Mrs Sutters,
It was great to speak to you this morning and hopefully I was able to explain why you've not had any properties from us. Unfortunately there have only been 2 properties within your price bracket and as I mentioned, one sold to a their tenant whilst the other received a huge offer within day 1 of marketing which they accepted. As I discussed we would be delighted to help you should you wish to move and if there's anything we can help with please let us know.
Regards
Andrew
★★★★★ 5/5
GoogleExceptional service from start to finish. We could not be more impressed by the whole process. From the outset their professionalism stood out. The advertising and social media marketing was incredible! What really made the difference though was the friendly and communicative team guiding us through each step with clarity and care. Very grateful to have such a brilliant team behind us and even better having them located within the heart of Strathaven.
Doug · 26 August 2025
★★★★★ 1/5
TrustpilotAbsolutely appalling company
Absolutely appalling company. Abnoxious and highly defensive Agents who show preferential treatment to "preferred' clients, show their frustration and disdain openly and reak inexperience. Company do not respond to complaints. Managers lack the knowledge to be able to handle complaints and ignore. This is very unprofessional and disrespectful to customers. Do not use to sell your home. I feel their practices are not in the interest of the seller and they don't appear to care about the impact of their service on potential buyers. Beware!
Ard · 21 December 2024
★★★★★ 5/5
GoogleExceptional service!!! The staff goes beyond to help. Cannot recommend them enough!
Jana · 28 November 2024
★★★★★ 5/5
GoogleFirst class service, good fees, presented the house really well on line, good communication and guided me through the process. They kept intouch, proactivly chased up viewers for feed back. Cannot reccomend these guys enough
A · 30 March 2023
★★★★★ 5/5
GoogleFirst class service, good fees, presented the house really well on line, good communication and guided me through the process. They kept intouch, proactivly chased up viewers for feed back. Cannot reccomend these guys enough
Andrew · 4 August 2022
★★★★★ 5/5
GoogleA very professional team who were honest, helpful and kept us informed every step of the way. We would highly recommend this company and think they're a great asset to the Strathaven community. Thank you.
Marianne · 31 May 2020
★★★★★ 5/5
GoogleA very professional team who were honest, helpful and kept us informed every step of the way. We would highly recommend this company and think they're a great asset to the Strathaven community. Thank you.
Marianne · 26 March 2020
★★★★★ 4/5
GoogleQuick to answer any questions
Duncan · 30 March 2023
★★★★★ 5/5
GoogleWe had a fantastic experience with Residence - professional, knowledgeable and most of all honest and understanding throughout
Graeme · 17 April 2021
★★★★★ 1/5
GoogleAvoid like the plague
Pushy bossy and very good at adding overinflated fees for work that doesn’t need …
Sam · 22 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Daniel · 26 December 2025
★★★★★ 5/5
GoogleProfessional restaurant! Gourme experience! Best staff, I reccomend for everybody!
Mark · 31 May 2021
★★★★★ 5/5
GoogleVery good service
Elaine · 28 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
Alistair · 17 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
