Every review we hold for the Stratford-on-Avon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSummer White
Summer has been extremely helpful, professional and diligent throughout our rental application process. We thoroughly appreciate all her assistance with our move.
Hannah · 28 October 2024
Agent replied · 22 December 2024
Thank you so much, Hannah! I’m thrilled to hear you’ve had a positive experience, and I’m so glad I could help make your rental process smoother. Wishing you and Nicholas all the best in your new home, please don’t hesitate to reach out if you need any further assistance! Summer
★★★★★ 5/5
TrustpilotGood experience renewing lease with Brigette Bulan
Great support from Brigette Bulan was received while renewing a lease contract for extension. Very professional, accomodating to tenant's requests/proposals, and fast to reply back.
Santiago · 11 September 2024
Agent replied · 23 October 2024
Dear SantiagoThank you for your email and kind feedback. It was my pleasure and I am pleased we agreed favourable terms for both parties. Kind regardsBrigette
★★★★★ 5/5
TrustpilotGreat experience dealing with Ed and…
Great experience dealing with Ed and his competent team. Highly recommended 👌
Stuart · 16 June 2026
Agent replied · 22 June 2026
Hi Stuart, and thank you for the review. We’re glad that between Winchester and the wider team in London, we were able to help you with the successful sale of the house.
Best wishes
Ed and the Knight Frank Winchester team
★★★★★ 5/5
TrustpilotOur experienMaking Our First Landlord Experience Stress-Free and Enjoyablece with Knight Frank has…
Our experience with Knight Frank has been excellent from start to finish.
Ivan · 16 June 2026
Agent replied · 22 June 2026
Dear Ivan,
Thank you so much for your incredibly kind words. It truly means a lot to all of us. It was an absolute pleasure working with you, and we are so glad we could support you through your first landlord experience and make the process a positive one. Your trust and collaboration made it just as enjoyable from our side. We really appreciate your recognition of the wider team as well, Lana and Hollie will be delighted to hear your feedback. Please do not hesitate to reach out if we can assist you with anything in the future.
Many thanks
Ivanka and Lucy
★★★★★ 5/5
TrustpilotCatrin Baker is very professional
Catrin Baker is very professional, friendlyl and quick in dealing with all matters and trying to find quick solutions to all issues.
N · 26 October 2024
Agent replied · 22 December 2024
Thank you for you review it is appreciated. It was a pleasure to have the issue resolved for you. Please do not hesitate to let me know if you have anything further that I can help with.Catrin
★★★★★ 5/5
TrustpilotSummer White
Summer White was great to work with and found us a tenant in a very short amount of time. Professional and friendly and I would highly recommend. Thanks Summer!
Adam · 2 July 2024
Agent replied · 23 October 2024
Thank you so much for your kind words! It was a pleasure working with you as well. I'm glad I could assist in finding a tenant quickly. If you ever need anything else in the future, feel free to reach out. Thanks again
★★★★★ 5/5
TrustpilotHad a great experience renting with…
Had a great experience renting with Knight Frank. We worked with Walid who was very responsive to all our questions and accommodating when we wanted to view the property twice.
Oscar · 14 June 2024
Agent replied · 23 October 2024
Dear Oscar,Thank you kindly for your swift cooperation, it was a pleasure to work with you to find your new home.Best,Walid
★★★★★ 5/5
TrustpilotJosh Ward‑Brickett
We have always had great management service from Knight Frank. Josh has been extremely diligent andhelpful in managing our property this year.Always friendly and available in dealing with any issues.We highly recommend their service.
Chen · 28 March 2024
Agent replied · 23 October 2024
Thank you Chen for your kind words and high recommendations. I hope to bring you another prosperous and stress-free year through our continued collaboration. Best wishes, Josh
★★★★★ 5/5
TrustpilotKnight Frank Property Management Review
We have been staying at isle of dogs in a property managed by Knight Frank. Right from viewing till now, we had an amazing experience. From all our previous experiences, Knight Frank stands the best. Firstly, we find a place peaceful if the property manager responds to your needs and acts swiftly. Knight Frank property managers initially Tom Rolka and currently, Henry Nwokejiobi have been always very quick to respond to queries and needs. Recently, when he had faced issue with the kitchen hob, Henry responded quickly on it and arranged for contractors - which is really appreciative. He has been always available over call and did do a great job in managing the property. I am overall very much satisfied with the committment of Knight Frank property management and planing my next investment with Knight Frank soon.
Lokeshwar · 3 May 2024
Agent replied · 23 October 2024
Thank you for your kind words Lokeshwar. We hope to continue to provide you with a great standard of customer service.Thank you once again. Your review is highly appreciated.Best wishes, Henry and Tom.
★★★★★ 5/5
TrustpilotDaniel is our property manager and has…
Daniel is our property manager and has been really helpful and patient with us. His support has played a big part in our settling into our new, happy home.
Kieran · 26 June 2024
Agent replied · 23 October 2024
Thanks for your kind review, Kieran it’s been a pleasure helping you settle in to your new home. Please don’t hesitate to reach out when you have any issues in future.
★★★★★ 5/5
TrustpilotBeth Tighe was simply exceptional in…
Beth Tighe was simply exceptional in picking up a request to return some mail to us, at VERY short notice today. Incredible response time, professional and delightful. THANK YOU!!
Craig · 26 June 2024
Agent replied · 23 October 2024
Hi Craig, thanks for your kind review, always happy to help! Best of luck in your new home. Best, Beth
★★★★★ 5/5
TrustpilotExceptional Service
We recently had the pleasure of working with James Szalay as our realtor while viewing an apartment. His professionalism and dedication were evident from the moment we met him. James did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the amenities, such as the gym and the surrounding neighbourhood. He was incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend him to anyone in search of a reliable and attentive realtor. Thank you, James, for your exceptional service!
AP · 29 April 2024
Agent replied · 23 October 2024
Thank you so much for the review, Arjun.It has been a pleasure helping you with your search so far, and I am sure that we can find a suitable property for you shortly.All the very best,James
★★★★★ 1/5
Trustpilotif I could give a 0 here I would
if I could give a 0 here I would! I have contacted Somerset office every day now for the last week with regard to second viewing at property in Ilminster. Sadly no-one has responded to emails or phone calls and voicemails left over a week now. Was advised by Millie that two Rebecca's have now "left" the local office, and Luke (who is advertised as the agent handling the property) is no longer handling matters. Then advised that an agent called Simon would call (last Wed) to follow up but as yet (now Saturday) still no call. I feel sorry for the owners of Seamills in Illminster who must be feeling somewhat bereft by now.
Jan · 27 April 2024
Agent replied · 23 October 2024
Dear Mrs Oldridge, Thank you for your time on our call and once again, we are sorry that we were unresponsive. We strive to provide an excellent customer experience for our clients and we will do everything we can to ensure you are not disappointed again.Kind regards,Louise Glanville
★★★★★ 5/5
TrustpilotEfficient service and follow-up
I had only two weeks to find a new flat to rent. On Tuesday 19th March, Millie Finch showed me one. I immediately made an offer which was accepted. She and her colleague Omar Villaverde followed up efficiently. I moved in on Thursday 28th March. Catrin Baker managed the inventory stage meticulously. After I moved in there were a couple of problems, which she addressed immediately. I can definitely see the value in renting via a well-known firm such as Knight Frank, rather than dealing directly with a private landlord.
John · 23 April 2024
Agent replied · 23 October 2024
It has been a pleasure working with you John. We are so pleased to have found your new home for you, We hope you will be very happy there for many years. Best wishes, Millie, Omar and Catrin
★★★★★ 5/5
TrustpilotVery helpful
Ehteshaam was very efficient and helpful, as are the other staff members at Knight Frank accounts, in expediting a request from me. Thank you. Yours sincerely,Wan Aziz
Aziz · 22 July 2024
Agent replied · 23 October 2024
Thank you very much for your glowing review, Mr. Ibrahim! I am delighted that my colleagues and I could assist you and continue providing the level of service you have come to expect from Knight Frank.
★★★★★ 4/5
TrustpilotVery attentive and caring
Very attentive and caring. Supported us through the difficult exchange process.
Mr · 17 June 2026
Agent replied · 22 June 2026
Thank you, Mr Biss, for your kind words. It was an absolute pleasure working with you. I'm very glad we produced a good result, and that you found us supportive and helpful.
Best wishes and good luck with your new build,
Florence and the Knight Frank Exeter team
★★★★★ 5/5
TrustpilotWe've been renting with Frank Knight…
We've been renting with Frank Knight since two months and so far we are satisfied. Ya Wen is a property manager who is in a touch with us since the beginning, she is accessible and helpful and always respond fast for any issues, it's a good start. Thank you.
Marzena · 13 February 2023
Agent replied · 23 October 2024
Thank you for your nice review. It has been a pleasure working with you. All the bestYa
★★★★★ 5/5
TrustpilotVery responsive and supportive!
Really responsive and very supportive team. Timi was a great help and fun and engaging to work with. We found a wonderful flat with his and their help!
Katharina · 3 July 2024
Agent replied · 23 October 2024
Hi Katha,Thank you kindly for the lovely review.Hope you settle into your new home well!
★★★★★ 5/5
TrustpilotCharlotte has been fantastic during the…
Charlotte has been fantastic during the time she managed our flat.Always on hand to deal with any issues and has kept us and the tenant very happy.Thank you for all your help.
Antony · 17 April 2024
Agent replied · 23 October 2024
Thank you very much for the kind words. It has been a pleasure working with you and managing your property.Kind regardsCharlotte
★★★★★ 5/5
TrustpilotI am very happy with Knight Frank’ service.…
I am very happy with Knight Frank’s service. All of their team members are very professional, responsive and helpful. Thanks to Josh and his team - always provides the best service and advice!
Miss · 28 March 2024
Agent replied · 23 October 2024
Thank you Miss Wong. Your kind words are most appreciated. You are a pleasure to work with and we will happily continue to provide the best service and advice available. Best wishes, Josh
★★★★★ 5/5
TrustpilotMr Josh Ward-Brickett is very…
Mr Josh Ward-Brickett is very professional and helpful. He has been providing top standard of service to both leaseholder and tenant.Truly happy and satisfy of having Josh as my RM/agent from Knight Frank.
Benny · 28 March 2024
Agent replied · 23 October 2024
Thank you Benny. I am very proud to deliver a top standard of service, it has been a pleasure working with you. Best wishes, Josh
★★★★★ 5/5
TrustpilotPatient and professional
Thanks to Knight Frank for their help in finding us a new flat. Special thanks to Louna for all her efforts, without whom the move probably wouldn't have happened!
Robin · 12 June 2024
Agent replied · 23 October 2024
Dear Robin,Thank you for your kind review. It was a pleasure helping you and Alex to secure your new home.Best wishes,Louna
★★★★★ 1/5
TrustpilotTerrible experience with my lettings
I rented out my flat with Knight Frank in 2023, I chose them because of their reputation in the market and the person I met was really experienced and professional.However, everything went downhill after I signed the contract. It turns out that despite the name and reputation they have, the team I worked with had little or no experience, unprofessional, and astonishingly careless. I will definitely never work with them again and also have told all my friends to stay away from them.1. the lettings agent made a mistake by adding the car parking space in the contract after I explicitly flagged in my email that the rental price excludes the car parking space. This caused frustration to the tenants and myself. KF eventually resolved it but it was a nightmare.2. Before I listed my property, I disclosed that I had cats in my flat so there was no way to avoid some animal hair despite the property was professionally cleaned. However, after the tenants moved in, KF told that the tenants were allergic to cat hair and asked me to remove all my living room furniture. Obviously I refused to do that and told them that they didn't do their job property by checking with the tenants. In the end, I still had to pay c.£1k to clean the sofas/carpets again!3. At the end of the tenancy agreement, I have discovered that the rug in my living was gone missing. I raised this with KF and asked for a compensation from the deposits made by the tenants, again, KF denied there was a rug and told me to reconsider. If I decided to proceed with the deduction, the tenants may dispute this and they would charge me another £180 to manage the dispute, basically implying that I should forget about it. I was again really frustrated by the fact that they denied everything and tried to push away any responsibilities they had. I sent the property manager an email where I specially discussed that rug with them. Not until then they silently admitted their mistake and told me they would investigate. After 2 months, they informed that nothing can be traced and they can compensate me £90 due to wear and tear. At this point, I just wanted to end everything with them and accepted their "fair" offering.
Furniturebuyer · 13 April 2024
Agent replied · 23 October 2024
Dear Ms Cao, We are sorry to hear about your experience. A member of the team will contact you to discuss this further. Please accept our sincerest apologies again. Knight Frank
★★★★★ 5/5
GoogleWe bought our house with Knight Frank and they provided an excellent and extremely professional service throughout the process. Samantha was very helpful, providing quick and useful responses to any enquiries that we had. I would highly recommend Knight Frank to anyone and we will certainly use them again in the future.
Ralph · 11 October 2022
Agent replied · 25 October 2024
Thank you for the kind feedback. We hope you are settling in well to your new home.
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