Every review we hold for the Stowmarket office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would give less than 1 star if I could. I will be telling everyone I know to avoid this letting agency! We rented a house through them for nearly 4 years. At the beginning of the tenancy things were ok, then I began to ask for the landlord to fix things and it took ages for them to be sorted… to this day the back gate still doesn’t close properly. The real issue began when we got mould in the house December 2023. I contacted them January 2024 (weren’t any point over the Christmas period when it was first noticed). Without even seeing the mould in person they gave me leaflets of how to get rid of the mould. I knew how to clean it but it wasn’t a permanent fix! Then one of the agents and also the landlord came out to the house. The attitude and lack of understanding from them both was disgusting! Blamed us for having wardrobes in our bedroom and a toy box by the back door. Got a contractor out who apparently said it was nothing structural but I know a builder who said it was 100% structural because it was all the outdoor walls. We were told we could leave whenever and that I wouldn’t get my deposit back because of the mould. We had at the time a 6 month old and they literally didn’t care and did nothing about it. We then got a section 21 and had 3 months to find somewhere otherwise we would of ended up homeless. Even after moving out we were still blamed for and money deducted from our deposit for mould that was out of our control. The company just want their money and generally don’t care about their tenants. Good luck to whoever moves into our old home as it’ll be hell when the mould uncovers again from them just painting over it! Avoid at all costs!!!
Ashleigh · 16 April 2025
Agent replied · 25 March 2025
Dear Ashleigh, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always strive for excellent customer service and a pleasant tenant experience; we are sorry that you feel this hasn’t been achieved during your four-year tenancy with us.
We take any maintenance and mould reports very seriously and undergo a strict protocol, which includes a property visit by our agents, along with the information guides on how to prevent the spread of mould and condensation, and lastly a visit from a professional contractor to provide us with a conclusion on the causes. With this particular property, during the many years of managing tenancies here, mould has never been an issue raised, and the property has been deemed structurally sound. We have found that adequate heating and ventilation of any property is paramount, and that making use of trickle vents tends to keep mould at bay along with prompt removal of initial mould spots using a mould removal product. We appreciate that it is increasingly expensive to effectively heat properties to prevent damp but unfortunately failure to do so (either unintentionally or through necessity) does have a real-world consequence on the condition of the property though increased likelihood of condensation problems on the colder external walls.
In relation to our deposit process, we follow the guidelines set out by the tenancy deposit scheme, and any deductions made from your deposit were agreed with yourself personally beforehand, with several options for you to return, and gain your own quotations instead. None of which were related to any mould type issue.
It was very unfortunate that the landladies’ circumstances at the time had changed, which lead to notice being issued. The landlady and Parkyns have been as flexible and transparent as possible by notifying you of the intention of issuing notice around six months prior to your vacation. You also requested the section 21 notice early for your own personal reasons which we were able to accommodate and issue early for you.
We are very sorry again that you are dissatisfied with your experience with Parkyns, please feel free to reach out to our Stowmarket office with any further comments, concerns, or suggestions you wish to share.
★★★★★ 5/5
GoogleWe have been with Parkyns for over 8 years now. We recently had to move out of the house we had been in since 2016 and they were so helpful in finding us another property in time frame we had. Over the years whenever we have had any issues at property they have called landlord promptly and someone has been round to fix things quickly. Always very friendly over phone and when they have been round to do inspections. Our move to new property went smoothly and any slight teething problems we have had again have been dealt with promptly. Hopefully we will be in this property for long time but if we ever need to move again we would not hesitate to continue to rent through Parkyns.
Stacey · 16 April 2025
★★★★★ 5/5
GoogleHaving recently found myself looking on the open rental market, and being let down by some other well established rental agencies in my immediate area, I decided to widen my search locales and subsequently found my ideal property through Parkyns.
With my experience of being a first time renter, all I can say is, that all of the team at Parkyns have been fab, from the initial viewing, to completion of contract.
They've extended follow up emails when required, and have been prompt to respond to any I've sent in. And have been friendly and professional when I've dropped into the office, or on the phone.
As with any rental property, the likelihood is that there will be the odd issue that will require attention, and so far I've found Parkyns to be more than happy to arrange to have anything like this resolved ASAP.
So to conclude, I will say my overall experience to date in dealing with and deciding to let through Parkyns, has been very positive indeed 😊
Tasha · 16 April 2025
★★★★★ 4/5
GoogleParkyns are a very reliable and professional lettings agent. I've used their service several times over the past 8 yrs and I've never had cause to be dissatisfied.
They've always helped me find somewhere to call home.
Mr · 16 March 2026
★★★★★ 1/5
GoogleWorst estate agent I’ve ever dealt with in the rental market, prepared to let me live in a flat with mould and damp when my Son is asthmatic, also told lies about a builders report when the landlord was actually kicking me out so she didn’t have to make any repairs, flat is now back on the market with a lick of paint to hide the underlying issues!!! Good luck
M · 22 June 2020
★★★★★ 5/5
GoogleHaving recently found myself looking on the open rental market, and being let down by some other well established rental agencies in my immediate area, I decided to widen my search locales and subsequently found my ideal property through … More
Tash · 25 December 2024
★★★★★ 5/5
GoogleRecently had a great experience renting through Parkyns, the whole team were friendly helpful and prompt with everything and were there to help with whatever we needed. A+
Jack · 5 April 2025
★★★★★ 5/5
GoogleI live overseas and Parkyns have always provided the best service for the 10 years I've had them managing my property. Knowing they are there for me gives the reassurance that I require. First rate letting agent.
Robert · 26 October 2024
★★★★★ 1/5
GoogleHaving contacted Parkyns for a rentals found them to be highly unprofessional, despite reaching out immediately they would not arrange a remote viewing and when enquiring why we were not kept in the process could not offer any acceptable …
Roy · 16 April 2022
Agent replied · 21 June 2024
We are sorry you feel disappointed with the service you have received. We have had an overwhelming response to this unique property and were given a very short window of opportunity for viewings by the current occupant. On this occasion we cannot meet your expectations but we will let you know if anything similar becomes available.
★★★★★ 1/5
GoogleVery unprofessional and none of them seem to know what they’re doing. Send people out to do things they’re clearly not qualified to do and then when things are missed it’s put on the tenant. Can never get a response unless it involves money they’re trying to get out of you. DO NOT RECOMMEND
Jasmine · 16 April 2023
★★★★★ 5/5
GoogleLovely staff at Parkyns who made my move easy and enjoyable. Staff are quick to respond via email and friendly in person too. Would recommend using. Thank you!
Celena · 25 March 2024
★★★★★ 1/5
GoogleI wouldn't recommend renting through this agency and would advise to stay away from any flats in Stowmarket near Stowe Vet/Lidl as it appears that the landlords are panting over black mould, and their estate agents are of course protecting …
Ewelina · 16 April 2023
★★★★★ 5/5
GoogleAmazing experience with this letting agent! Really spent the time with helping me find suitable properties in and around Stowmarket, second to none customer service!!! 5 stars!!!
Sarah · 25 March 2024
★★★★★ 5/5
GoogleVery helpful staff. Fast efficient and went the extra mile. Would highly recommend.
Paul · 29 May 2024
★★★★★ 1/5
GoogleUndoubtedly the worst estate agent in Stowmarket. A company who never answers their phones, never calls you back, and seems incapable of following even the simplest instructions. An agent is almost never available for a house viewing, and if they are beware, the buyer is likely to know more than the agent.
Jorgen · 24 June 2015
★★★★★ 1/5
GooglePlease Please never do any business this agent one of the Worst estate agent I’ve ever dealt with. Rented property with them and its like nightmare since day one always paying money for everything but never fix any problem in property. …
Aslam · 16 April 2021
★★★★★ 1/5
GoogleThey don't have a clue what's going on when you are selling your property and do not keep relevant parties updated. Once they have sold your house they offer your buyer others to view if the chain is slow. You have to do most of their work.
Richard · 23 June 2017
★★★★★ 5/5
GoogleOutstanding service!!!
A friendly, courteous, and highly professional team.
Found us the perfect tenants within a week and everything ran through very …
Paul · 16 April 2021
★★★★★ 1/5
GoogleUseless.. Had a view arranged, nobody let us know it was cancelled... If i hadn't of called to check some details, i'd have turned up and sat waiting. Incompetent
Robyn · 11 January 2019
★★★★★ 1/5
GoogleUseless.. Had a view arranged, nobody let us know it was cancelled... If i hadn't of called to check some details, i'd have turned up and sat waiting. Incompetent
Luke · 23 June 2018
★★★★★ 5/5
GoogleOutstanding service from start to finish and very professional.
Jonathan · 23 June 2018
★★★★★ 5/5
GoogleFaultless service from start to finish, would recommend to anyone!
Joshua · 23 June 2017
★★★★★ 4/5
GoogleRating only, no written review.
Suresh · 25 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
Chris · 25 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
