Reeds Rains Hanley reviews in Stoke-on-Trent

★★★★★ 1/5

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They are liars and time wasters I put…

They are liars and time wasters I put my offer in asked if the property was freehold they assured me it was and it was leasehold and lead me along for 3 month dont believe them they wasted my money and time so make things easy look find trustworthy estate agents the branch I delt with was birmingham yadley branch crap service and misleading agents

Shide · 12 November 2020

★★★★★ 5/5

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Reeds Rains in St Helens was brilliant

Reeds Rains in St Helens was brilliant. They were a delight to work with, and very professional. Sold our house within a week for 10k over the asking price. The other agent we saw suggested listing it at £30k less than we got for it!

Michael · 15 September 2021

★★★★★ 5/5

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Went to reeds rains for them to sort my…

Went to reeds rains for them to sort my rental property out, lettings agent Leoni was friendly and very efficient,very happy.

Kerry · 23 January 2024

★★★★★ 5/5

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Brilliant service from beginning to end…

Brilliant service from beginning to end from Reeds Rains Castleford team. My questions were answered quickly, lots of communication and following up on the phone or email. Chris was an absolute pleasure to deal with, very professional, responsive and efficient. Thank you so much for your help with buying our home.

Vitor · 10 March 2020

★★★★★ 1/5

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Reedsrains at bamberbridge have put me…

Reedsrains at bamberbridge have put me through hell and are still doing it.I am vulnerable and disabled.And what I've heard the other day from a surveyor well its not good for me.Instead of reedsrains sorting the house and sorting the damp in 2019 they left it and it's got worse to the point that all the plaster as to come of the walls.The man said all furniture as to come out for the house to be done.I have no money for removals and no money to store my stuff in storage.I have 2 big tanks with my lizards in and I will have nowhere to live.I also have 2 dogs were am I meant to go and how am I meant to find all that money.I think im going to have to sue them.I feel so stressed and ill its unreal they are horrible people and have made life worse for me that I don't need as I have ptsd,Anxiety and depression along with osteoarthritis,fibromyalgia,diabetes and lots of other illnesses.I don't even know if the person that owns the house knows what's going on really.It was changed from a 2 bed to a 3 bed so one of the rooms can't fit a bed in,The other small room as a sewer pipe running through it on top of the floor boards and the main bedroom my room is full of damp.I am now on the settee sat up with legs up on a stool to go to sleep.I don't need all this.Please don't rent an house from them.Thanks for reading.I can't put a date of experience as it doesn't go bk that far.

Sarah · 3 April 2023

★★★★★ 5/5

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After living in our own home for many…

After living in our own home for many years we decided to rent out and rent a bigger house, having lived in our own home for such a long time we were very nervous, denise at the Morley office made us feel at ease and was very helpful, im so pleased we used this company, we are in our lovely new home all thanks to reids reins 😊😊

Marisa · 14 September 2019

★★★★★ 1/5

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Reed Rains letting service-extremely poor !

I used Reed Rains fully managed service and gave them 12 months service charge. Unfortunately, I have not got resonable service in return. My tenants always complain about the bad service from Reed Rains and they also complain to me. I tried to talked to Reed Rains for many times (by email and by phone call) but it is in vain. No one cares ! I sent many many email to maintanence department to ask for help. I asked them to follow but what the response is .......

F · 1 April 2023

★★★★★ 1/5

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Rogue landlord, rogue agents to…

If I could give less than 1 star to this agent, I would. My issue began with a gas check being carried out for the landlords insurance, fair enough I missed the first appointment to which the landlord was not pleased about. I then tried to arrange a second visit to which the agent did not give me a time frame to come to the property. I simply sent an email stating that the landlord and contractor would have to enter the property with keys as no time frame had been given and I needed to work, the agent replied stating that was ok and gave a time frame. A few months passed when all of the electric had gone off in the property, I had reported this issue through fixflo, having 3 children ages 7,5 and 5 we had to get this fixed as a priority. It turned out that the issue was simply a built in appliance tripping the electric. The agent messaged after this was diagnosed and simply said that the landlord had instructed the agent that all maintenance issues would be payable by the tenant (me) as I had refused access to the property during the visit for the gas check which as from the above was not the case, and have the emails to evidence this. Fortunately, the electric is back on with the appliance unplugged, so at least we can turn the lights on and use most of the appliances. I find it absolutely vile that the agent nor the landlord has even asked if the electric is working with there being children in the house, and refusing to facilitate maintenance which is part of the landlords duty being a landlord all because the agent seemed to not communicate that he could enter the property with keys if he wished to do so, nor did he even try enter the property in which he could just have given 24 hours notice to enter at any time. This is only part of the maintenance problems in which have been ignored;- Damp- half finished maintenance such as just plastering the wall and not painting it- what seems to be a leaking roof in the back bedroom as I have videos of a soaking wall and wet patches during heavy rain - skirting boards which have fell off and not attached, leaving exposed nails for my children to gracefully leap over- exposed carpet strip, leaving again another obstacle for the children to jump over- the agent leaving out the fact that the neighbours are not at all ‘fine’ in fact we have to keep all of the windows closed due to the misuse of drugs by the youths in the garden.- not to mention the air rifle that was left in the shed for me to dispose of, the agent clearly doing a good pre move in inspection.Problem 1 - landlord who does not care and bought the house as a piggy bank, a rogue landlord either in the making or very established. Problem 2 - agents who do not communicate with the landlord by the looks of it and also do not care Problem 3 - agents who lack education on what is classed as the landlord’s responsibilities. Problem 4 - maintenance issues not getting fixed and just ignored as the landlord thinks Im not allowing access when the email clearly stated from the beginning that he would have to enter with keys.

Josh · 30 March 2023

★★★★★ 1/5

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Read if you are a landlord

DINNINGTON BRANCHIf you are a landlord think very carefully before using Reeds Rains to manage your property. Rather than using local contractors for maintenance, all maintenance is handled by a centralised uk office. They then only use large regional contractors on an approved list who are not necessarily close to the property.This results as:- The contractor doesn't need to provide a competitive quote- Smaller jobs are not worth their while due to distance and them being a large company, so they are only interested for a marked up fee.- Reeds Rains take an 18% commission off any work undertaken, so higher quotes are in their interestThis resulted in maintenance quotes being at least 4 times the price of local contractors, meaning that as the landlord you will have to step in and handle this all directly yourself (unless you can stomach being repeatedly overcharged).All of the quotes were for standard work (eg cleaning and minor repairs on tenant changeover) and didn't require specialist contractorsComplained about this to Reeds Rains, but they were not interested. The only viable option was to leave Reeds Rains for a smaller local agent.Exit fees were also extortionate: Months rent + VAT

Christopher · 28 March 2023

★★★★★ 1/5

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REEDS RAINS BLACKPOOL

REEDS RAINS BLACKPOOL - If I try on here, will you reply? Sadly I had a painful year with this lot where I had to liaise with Connor, not something I would wish on anyone who is used to professional, warm customer service. I have reels and reels of emails, mostly ignored, mostly being told to 'be patient' mostly a terrible service in my opinion and at one time a severe data protection/privacy breach I am still mulling over what to do about whilst I am still being ignored.I moved out over a month ago and still I have not got my money back from an overpayment of rent I had no control over. What is the real delay? stubbornness? bad communication? something else you just can't be bothered to update me about? Read the 1* genuine reviews on here that all have the same pattern. They do not appear to have any support or care for there tenants etc. Terrible experience all round and deeply regret going with them from the beginning. I will update this issue as nothing seems to jolt these people into action, help or assistance. You are literally just left to chase, chase chase on an open email which is a very uncomfortable experience - hence this review. Please no generic response with no email link. You just make it worse RR.I simply want my money back now so I can move on with the lovely professional landlords I am now thankfully with. I would say - AVOID.

Jennifer · 23 March 2023

★★★★★ 5/5

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Excellent staff at Clevedon branch

Excellent staff at Clevedon branch: very helpful and quick off the mark! As regards Reeds Rains a positive experience.

BarbaraDyer · 28 November 2024

★★★★★ 5/5

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Reeds Rains Chorley- Outstanding

Reeds Rains Chorley have been outstanding in the handling of our property sale. The ad on Rightmove was excellent with fabulous photographs. The house sold the same day it hit the website.Roy and his staff at the Chorley branch are friendly efficient and very professional. Highly recommended!!

LancsMerryB · 26 February 2021

★★★★★ 1/5

Trustpilot

They did not listen to how I wanted to…

They did not listen to how I wanted to have the house listed. Plus they named my ex in all the emails they sent, plus informed him of any offers before myself, yet it is myself who will be paying them, not my ex of five years.

Angel · 20 April 2023

★★★★★ 1/5

Trustpilot

Avoid, avoid, avoid

Started with the branch manager lying about a property he had sold in the local area, turns out they hadn’t. He then offered us a ‘discount’ on the fee, failing to mention that he wasn’t including the VAT in the number. Then they charged for photos which were pretty terrible and a very difficult photographer to deal with. When it came to showing the house we left instructions to ensure the curtains were opened during viewing as we were away. This didn’t happen and the interested parties had to do this themselves. The agent last showing around couldn’t share any information on the property as they were from the Lettings side of the business. Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up. Luckily the house sold itself. Reeds Rains Congleton are a great advert for purple bricks!

Nick · 19 March 2023

★★★★★ 5/5

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Spectacular service

Steven Goforth and his team were fantastic. His team was very helpful and I achieved 100% of the asking price for my home within a very short time period; in a very competitive market. I would recommend the Hull branch to anybody looking for a quick, easy and hassle free sale.

Louise · 15 December 2019

★★★★★ 5/5

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Very helpful team that make being a…

Very helpful team that make being a landlord a walk in the park. Susan was very patient and helped with everything including filling forms for the council.

Ozgur · 8 August 2023

★★★★★ 5/5

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The letting team were excellent in…

The letting team were excellent in ensuring the property was managed and let quickly and efficiently. A big thank you to Kyle who worked tirelessly in his effort to make sure tenants transition was smooth and with excellent communication would highly recommend.

Yas · 13 January 2022

★★★★★ 1/5

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Because you don’t listen please stop…

Because you don’t listen please stop sending me corespondents about this sale I have given you instructions to only contact mr k shaw and mr D shaw

Customer · 17 July 2024

★★★★★ 1/5

Trustpilot

Poor response to enquiries

I have emailed Preston branch to arrange viewings of properties but have no contact back from them and have subsequently missed out on being able to view as after a couple of days I have rung them to arrange the property has been under offer

Karen · 7 June 2023

★★★★★ 5/5

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Nice people and very efficient to work…

Nice people and very efficient to work with

Lewis · 4 March 2026

★★★★★ 1/5

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Poorest and greediest agent in history

I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!

Frederick · 8 November 2023

★★★★★ 1/5

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Absolute joke of a letting agents

Absolute joke of a letting agents, I moved out of my property 2nd April and still haven't recieved my deposit back, I ring virtually everyday to get told tomorrow which never comes. Beware people if deciding to rent an property with as they are crooks.

Ryan · 29 May 2023

★★★★★ 1/5

Trustpilot

Awful customer service …

Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻

Mj · 26 May 2021

★★★★★ 5/5

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I recently sold my house with Reeds…

I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.

Tracey · 15 June 2024